Vacaanda Group

Reviews

Superhost

648 total reviews · 13 listings

90% rated 5★

648 reviews

4.87

2022–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.8

648 reviews

2 Villas

Shannon

Excellent, 4 weeks ago

Had a great stay!

The house is very nice. We really liked it a lot. It is located in one of the most exclusive areas of Tulum. It is quiet and there is also a lot of security. There were some issues in the house, but their response was prompt and friendly. We really feel very grateful and happy that we chose them. We would definitely come back.

The place is very good. We celebrated my husband's birthday there and we were super comfortable. It was very accessible for the event. We had no complaints about the noise. The place is very spacious. I highly recommend it for large groups and it's excellent for holding an event on the premises. The only restriction was that after 10 pm, noise had to be inside the house, and we did that and everything was excellent.

A disappointing stay in Mexico, despite a house that matches the photos. This is our first bad experience since 2018. The accumulation of problems seriously spoiled our vacation. Access to the house is via a long and difficult dirt road that I don't think was mentioned in the listing. The gardens are poorly maintained, with burnt lawn, the loungers are old and unusable, the staircase is dangerous due to poorly secured steps, and no parasols were provided for the two pools. Inside, the kitchen is under-equipped, both dishwashers are broken, and we were initially denied access to the washing machine (Willy had to ask for permission). The air conditioners are low on gas, the TV in the master suite is broken, and the lack of blackout curtains in the bathroom wakes you up at 5 a.m. The bay window cannot be moved. The chef option is misleading because the cost of the service is included in the price of the menu. An experience far below our expectations.

We chose this beautiful villa just to spend the night on our return from Bacalar before going to Xel-Há, and the result was truly exceptional. We needed more days, so we want to come back very soon! We 100% agree with the best reviews of this place. Villa Alina is beautiful, with an incredible design and spectacular ocean views. The open concept is ideal for families. We really enjoyed the pool, especially our children. The bedrooms are very spacious and each has a private bathroom. The highlight was the care, kindness and hospitality of Willy and María; they made us feel right at home. Everything was impeccable. Highly recommended!

The houses were great for our large group celebrating a birthday. Some wear is starting to show, and a few things weren't functioning quite right (like the pool jets), but overall, it was a really lovely, clean space. The concierge was SO helpful and really took care of our every need. When we lost hot water in one room, they replaced the whole water heater to make sure we were taken care of. Also, don't skip on hiring the chef! The meals we had were truly outstanding, and the chef and team took care of all the prep and cleanup. The concierge was also able to arrange transportation each day, and all our drivers were so kind. They even brought us a suitcase we mistakenly left behind at the airport. I highly recommend the spa services offered - best massage ever! All in all, we had a wonderful, safe, and easy trip!

The place was in a great area the host I meet checked us in and said she was going out if town so she sent other people to help the place was invested with bed bugs and ants the wall started leaking real bad when u use the shower,only one tv in the house would hook up to the internet,the shower dnt work to well in the upstairs bathroom there where only 4 towels un the house for a 5 day stay of four people the dishwasher was broke and as me and my friends chilled in the hot tub a tree branch almost fell on us this was a nice place but needs real bad maintenance and pest control i wouldn’t recommend this place because even after all the complaints they where still trying to rsvp it right after we left knowing about all the stuff wrong with it they where nice enough to provide us with transportation that i did appreciate

Overall, our stay was enjoyable and the property was a great fit for the amount of people we had. The space was very accommodating, comfortable, and provided what we needed for our group. The concierge was responsive and helpful throughout our stay, which was appreciated. That being said, there were a few minor imperfections that impacted the overall experience. We noticed some maintenance and cleanliness issues, including a broken kitchen faucet, stained sheets, a stained rug, sticky floors, and molded lounge beds poolside that could use attention. While these issues did not completely take away from our stay, addressing them would greatly improve the experience for future guests. Overall, the property has a lot of potential and was a convenient option for our group. With some additional attention to cleaning, maintenance, and outdoor amenities, this could be an excellent place to stay.

This house completely exceeded our expectations!! The house is very nice and super spacious. There were 10 of us, and we had plenty of space! The pool was very nice, surrounded by plants, and there was also a very hot Jacuzzi, ideal for people who get cold easily like me. The main rooms overlook the jungle. It looks completely green from the balcony. Spectacular! The rooms and bathrooms are very spacious, clean and comfortable. The kitchen is also quite large, and there are two living rooms with TVs. It is located in a private residential development, which feels very quiet and safe. It's very close to the beach area, and there are convenience stores and supermarkets two minutes away by car. Too bad we only stayed one night. We would have loved to stay longer! We hope to return soon so we can enjoy the house for more days

The villa was beautiful. I hosted a birthday party for my best friend with 10-13 women. We utilized both houses and they were beautiful. We enjoyed the concierge and how helpful they were throughout the entire process. They were informative in local events and places! This was a beautiful location and we very very very safe on the premises. There may be some MINOR things such as heavy patio doors , receiving towels more often throughout the week, pool cleaner not showing and or the leaking AC. But all those items were minuscule compared to the luxury feel of the villa & service. Thank you guys for all you do! Can’t wait to come back next year to your location . The hosting was exception & the recommended Chef Danny was DELICIOUS EVERY DAY!

The place is much nicer than in the photos. I loved that there was AC throughout the house and that they left us water to drink. When we arrived, there were a lot of mosquitoes, I guess because of the area's location. We asked for insecticides, but they didn't arrive :( although after a few hours, we no longer felt them. Yes, I would recommend this place. It would just be great if they fumigated or something. But in general, everything is very good. It is a very quiet and private residential development.

⭐⭐⭐⭐⭐ We had an amazing stay at this Airbnb! The home was very comfortable, clean, and perfect for our family. The location was excellent—close to everything we needed, including restaurants, shopping, and local attractions. What really stood out was how much the owners care about their guests. They checked in with us throughout our stay to make sure we were comfortable, safe, and had everything we needed. Their attention to detail and hospitality made us feel right at home. The property is very well maintained, family-friendly, and exactly as described. We would absolutely stay here again and highly recommend it to anyone looking for a relaxing and worry-free vacation. Thank you for such a wonderful experience! ⭐⭐⭐⭐⭐

Loved this place. Home is as beautiful as described and depicted in pics. Communication with host was timely and effective. We booked last minute (day of) after realizing our initial booked place Was drowning in sargassum. This place is on a rocky outcropping which does not collect much sargassum, and has a few tide pools to explore. Some of us even snorkeled off the rocks and saw lots of sea life including a large lobster. Everything about the house was modern and top of the line. There is no sandy beach if that is what you are looking for. There is however, a beautiful cenote in walking distance from the house to explore. I would 100% stay here again.

We had an absolutely beautiful experience hosting our “Rise with Radiance” retreat here in Tulum. The villa was beautiful, peaceful, spacious, and created the perfect environment for connection, healing, and rest. The concierge team was exceptional from beginning to end — incredibly responsive, kind, organized, and supportive with transportation, excursions, reservations, and every detail throughout the week. Their care allowed me to stay fully present with my retreat guests. We also had an amazing experience with the private chef services — the meals were fresh, nourishing, beautifully prepared, and truly elevated the entire retreat experience. I’m deeply grateful for the hospitality and heart that went into creating such a memorable stay. Highly recommend for anyone looking for a meaningful and elevated Tulum experience. ✨

Everything was very good, very comfortable, and in a good area. The place is spacious and well laid out. The staff who serve you are very friendly.

Host Response

Thank you very much for choosing us and for taking care of the property! We hope to see you again soon :)

Beautiful house in a great location! Had such a great stay, it was located in a nice area close to the hotel zone of tulum and some great restaurants. Hosts are quick to respond and very helpful! One thing that is important to bigger groups is two bedrooms have a separate entrance in the back, wasn’t too much of an issue for me but good to keep that in mind when booking! Pool is amazing, about 5.5ft deep! Overall, lovely house + stay.

A magical property perfect for a group trip since each room has space and its own bathroom attached. Note the upstairs rooms are not within the central house and you have to go outdoors to go into them. Super cool house/layout and their connections to activities and concierge services are incredibly helpful. Walking distance to a few cute restaurants and shops but to go downtown or to the beach it takes ~20 minutes and cost $150-$200 USD to drive a group of 10 of us - just something to keep in mind since it’s a little off the beaten path. Overall a beautiful place!

I can’t say enough good things about Vila Alina, the Vacaanda Group and especially Willy and Maria. The Villa itself was perfect. Tons of space for everyone to have their own time, great family space in the kitchen dinning room and living room which are open concept and spacious bedrooms with en suites in each. The Villa is also beautifully designed. The location was incredible - very private but close enough to town and restaurants - also great restaurants just down the road. The services were EXCEPTIONAL. The concierge was so proactive and I can’t say enough good things about Willy and Maria. They made our stay so comfortable and it just really felt like home. They were always there to help, the vila was always spotless and they are just two of the kindest people. I really can’t recommend Vila Alina enough.

I had a great stay here in Tulum. The home is extremely secure and I mean that in the best way possible. It gave me a lot of peace of mind throughout my stay. It’s located in a really beautiful neighborhood and is conveniently about a 10-15 minute drive from just about everything, which made getting around very easy. One thing that really stood out was the daily cleaning service. The crew comes every day and keeps the place in great condition, which made the experience feel even more comfortable and elevated. The host was also very responsive and consistently checked in to make sure everything was good. Overall, I truly enjoyed my time here and have no negative comments. I’d definitely recommend this place to anyone visiting Tulum.

We had a wonderful time here. There were 4 of us that came here for my friends bachelorette party. We were each supposed to get our own room, but they didn’t mention that the 4th room wasn’t really connected to the house. You had to go in and out the front door to get in and out of the room so whoever stayed in there had to keep the house key on them at all times. There was also a main glass door to get into the entire home that we wished we could have locked for the person staying in the 4th room. The 4th room also got super humid and had a terrible smell that we could never get rid of so 2 girls ended up sharing a room. So we never even used that 4th room. Other than that they were super nice. We did the in home chef and the food was really good! It’s also in a good location. The restaurants right out side of the villa were really yummy. We would come back to stay, but we just wish they would have been a little more transparent about that 4th room.

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