Vacaanda Group
Reviews
Superhost647 total reviews · 13 listings
90% rated 5★
647 reviews
4.87
2022–2026
Cleanliness 4.9
Accuracy 4.9
Communication 4.9
Location 4.8
Check-in 4.9
Value 4.8
647 reviews
Ariadne
Excellent, 3 weeks ago
The house is very nice. We really liked it a lot. It is located in one of the most exclusive areas of Tulum. It is quiet and there is also a lot of security. There were some issues in the house, but their response was prompt and friendly. We really feel very grateful and happy that we chose them. We would definitely come back.
Diego
Good, 3 weeks ago
The concierge was top. Very communicative and helpful. The Villa was amazing but needed some extra love and care. The dishwasher didn’t work, the treadmill was out of order… but anyway great location, very spacious house… will come back! Very grateful. D
Ana Leticia
Good, 4 weeks ago
Nice house in a nice neighborhood, very spacious and perfect for 12 people. It has 4 very spacious bedrooms, each with its own bathroom. The pool and jacuzzi in the house are a plus, in addition to the shared pool in the development, which is very large and clean. The service of the host and concierge is excellent because they are always attentive. I highly recommend this place for your vacation.
Nishant
Excellent, 4 weeks ago
Location and stay was really nice! Appreciate Dario for his willingness to help with any concerns we had
Daniela
Excellent, 4 weeks ago
We loved the place. We arrived early because they moved us up, and they let us in because the Villa was ready. Very comfortable, with amenities such as water, shampoo, toilet paper, seasonings, etc. The beds are very comfortable, and the grill is gas fired, so you don't need charcoal. We had a great time and would definitely come back.
Pierre Carlos
Good, 4 weeks ago
A disappointing stay in Mexico, despite a house that matches the photos. This is our first bad experience since 2018. The accumulation of problems seriously spoiled our vacation. Access to the house is via a long and difficult dirt road that I don't think was mentioned in the listing. The gardens are poorly maintained, with burnt lawn, the loungers are old and unusable, the staircase is dangerous due to poorly secured steps, and no parasols were provided for the two pools. Inside, the kitchen is under-equipped, both dishwashers are broken, and we were initially denied access to the washing machine (Willy had to ask for permission). The air conditioners are low on gas, the TV in the master suite is broken, and the lack of blackout curtains in the bathroom wakes you up at 5 a.m. The bay window cannot be moved. The chef option is misleading because the cost of the service is included in the price of the menu. An experience far below our expectations.
Luis Eduardo
Excellent, 4 weeks ago
There were 8 of us, and the layout of the house was totally comfortable. It has all the amenities, and the host's service is more than helpful. He is always attentive.
Monica
Excellent, 4 weeks ago
The place is very good. We celebrated my husband's birthday there and we were super comfortable. It was very accessible for the event. We had no complaints about the noise. The place is very spacious. I highly recommend it for large groups and it's excellent for holding an event on the premises. The only restriction was that after 10 pm, noise had to be inside the house, and we did that and everything was excellent.
Guadalupe Abigail
Excellent, 1 month ago
Excellent service, always friendly attention, attentive, in communication all the time, very attentive. They made many things easy for me. The house is beautiful and very clean. The truth is I love it. I would come back.
Victor
Excellent, 1 month ago
Beautifully and comfortable accommodations. Vacaanda, and especially Darius, where extremely helpful and there communication was outstanding. I highly recommend this property or any property that Vacaanda represents.
Rodrigo Rolando
Good, 1 month ago
Perfect communication, solution of small problems, and service. Thank you very much. We would definitely come back.
Teresa
Excellent, 1 month ago
The place is amazing. The only thing is that we forgot to ask about the pool heating. We didn't know where to turn it off, but the place is amazing! Don't hesitate to book with them. They are super helpful and hospitable.

Saul
Excellent, 1 month ago
Very Beautiful house ! So much space , the pool is amazing , the lighting is AMAZING! it's a must !! Very close to a Go Mart in case you need anything . The host is very nice and was very easy to communicate with !

Arturo
Excellent, 1 month ago
We chose this beautiful villa just to spend the night on our return from Bacalar before going to Xel-Há, and the result was truly exceptional. We needed more days, so we want to come back very soon! We 100% agree with the best reviews of this place. Villa Alina is beautiful, with an incredible design and spectacular ocean views. The open concept is ideal for families. We really enjoyed the pool, especially our children. The bedrooms are very spacious and each has a private bathroom. The highlight was the care, kindness and hospitality of Willy and María; they made us feel right at home. Everything was impeccable. Highly recommended!
Josue Roman Melchizedec
Excellent, 1 month ago
Thank you very much. We loved staying in this beautiful house. I would love to meet you again on future trips. Thank you for all your attention and kindness. It was a pleasure. I recommend it.
Charles
Excellent, 1 month ago
Beautiful first-line house on the Caribbean Sea! Excellent comfort!! You can swim directly from the house, but there is no beach as such: lots of rocks, so bring suitable footwear. Lovely hosts (Willy and his wife)
Kathia Estephany
Excellent, 1 month ago
Hosts of a good stay! They made this family trip special, always being kind and attentive at all times. I recommend this place 100%.
Madison
Excellent, 1 month ago
We had an excellent experience here! Loved that there was a gate connecting the backyards of the villas so we felt like our two groups were still together and the pools were beautiful! Super helpful in setting up private chef, massages, and transportation and really took a key part in making our entire trip so great!

Alain Bismark
Excellent, 1 month ago
My stay was incredible. Arriving was very easy, and they were always available for any request. The house is very nice and had everything needed to make our stay as pleasant as possible. I will definitely return.
Emiliano
Excellent, 1 month ago
Amazing stay! And the ocean view from all the rooms is very nice.
Mateusz
Excellent, 1 month ago
The host was amazing upon arrival
Gbgp
Excellent, 2 months ago
Everything was very good, super recommended
Casey
Excellent, 2 months ago
The houses were great for our large group celebrating a birthday. Some wear is starting to show, and a few things weren't functioning quite right (like the pool jets), but overall, it was a really lovely, clean space. The concierge was SO helpful and really took care of our every need. When we lost hot water in one room, they replaced the whole water heater to make sure we were taken care of. Also, don't skip on hiring the chef! The meals we had were truly outstanding, and the chef and team took care of all the prep and cleanup. The concierge was also able to arrange transportation each day, and all our drivers were so kind. They even brought us a suitcase we mistakenly left behind at the airport. I highly recommend the spa services offered - best massage ever! All in all, we had a wonderful, safe, and easy trip!
Cassandra
Excellent, 2 months ago
Very comfortable and very nice! 100% recommended
Ricardo
Excellent, 2 months ago
Everything is really, really great. The accommodation is highly recommended. We loved it.
Steven
Excellent, 2 months ago
This is a lovely place with 6 bedrooms and a pool. It is very close to many really good restaurants and a number of markets, so you can go out or stay in with little effort. It is a short taxi ride to the beach, Cenotes and ruins. It was perfect for my extended family with 11 people.
Tania
Excellent, 2 months ago
Excellent accommodation. We loved it.
Nathalie
Excellent, 2 months ago
Idyllic vacation A little piece of heaven The views are breathtaking and the villa is magnificent Ultra-secure setting and close to all the tourist sites of Tulum The villa is very well equipped and very comfortable, but above all, a huge thank you to Willy and Maria who were very attentive throughout our stay and who made this stay a wonderful experience
Ronisha
Terrible, 2 months ago
The place was in a great area the host I meet checked us in and said she was going out if town so she sent other people to help the place was invested with bed bugs and ants the wall started leaking real bad when u use the shower,only one tv in the house would hook up to the internet,the shower dnt work to well in the upstairs bathroom there where only 4 towels un the house for a 5 day stay of four people the dishwasher was broke and as me and my friends chilled in the hot tub a tree branch almost fell on us this was a nice place but needs real bad maintenance and pest control i wouldn’t recommend this place because even after all the complaints they where still trying to rsvp it right after we left knowing about all the stuff wrong with it they where nice enough to provide us with transportation that i did appreciate
María Magdalena
Excellent, 2 months ago
Recommended. A great stay. I would book it again.
Mijangos
Excellent, 2 months ago
It was a very good stay and the hosts were very nice, very helpful, and the cleaning staff were too.

Ruben Yair
Excellent, 2 months ago
Excellent place, very comfortable and just as described.
Oscar David
Excellent, 2 months ago
Everything was in order and it was a great stay, Arantxa! She supported us in everything and helped us find good options to be even more comfortable… excellent
Giani
Excellent, 2 months ago
Amazing home and amazing host! The home matched the photos and was spacious. The host was extremely responsive, helpful, and proactive which my group appreciated. I will definitely stay here again.
Kayli
OK, 2 months ago
Overall, our stay was enjoyable and the property was a great fit for the amount of people we had. The space was very accommodating, comfortable, and provided what we needed for our group. The concierge was responsive and helpful throughout our stay, which was appreciated. That being said, there were a few minor imperfections that impacted the overall experience. We noticed some maintenance and cleanliness issues, including a broken kitchen faucet, stained sheets, a stained rug, sticky floors, and molded lounge beds poolside that could use attention. While these issues did not completely take away from our stay, addressing them would greatly improve the experience for future guests. Overall, the property has a lot of potential and was a convenient option for our group. With some additional attention to cleaning, maintenance, and outdoor amenities, this could be an excellent place to stay.
Francois
Excellent, 2 months ago
The peoples takint care of the house are very sweet
Anastasia
Excellent, 2 months ago
This house completely exceeded our expectations!! The house is very nice and super spacious. There were 10 of us, and we had plenty of space! The pool was very nice, surrounded by plants, and there was also a very hot Jacuzzi, ideal for people who get cold easily like me. The main rooms overlook the jungle. It looks completely green from the balcony. Spectacular! The rooms and bathrooms are very spacious, clean and comfortable. The kitchen is also quite large, and there are two living rooms with TVs. It is located in a private residential development, which feels very quiet and safe. It's very close to the beach area, and there are convenience stores and supermarkets two minutes away by car. Too bad we only stayed one night. We would have loved to stay longer! We hope to return soon so we can enjoy the house for more days
Frida
Excellent, 2 months ago
I loved the Airbnb! My friends and I had a great time. The place was super spacious and clean. I would 100% stay there again.
Marisol
Excellent, 2 months ago
The houses are amazing. The people who help with cleaning and Mr. Willy are excellent people, very friendly and very attentive. The group in charge was also quick to resolve any issue requested. I highly recommend it.
Itzel
Excellent, 2 months ago
We loved everything. The house is very nice and feels very cozy. It's quite spacious and all the amenities are very good. In short, I recommend it because it also has a very good location.
Alex
Excellent, 2 months ago
This is very beautiful space. Light and airy and bigger than the pictures. Any issues and questions were answered and dealt with very quickly. It was a lovely setting.
Chloe
Excellent, 2 months ago
Loved the host always responding fast and very attentive. The space was beautiful and everything was as described!! Loved the 24hr security and how close everything was. A must book!
Sabrina
Excellent, 2 months ago
Beautiful house, everything organized with a wonderful view!!
Shilo
OK, 3 months ago
Casa Veleta has a lot of potential. The style, charm, and size for a large group are great. As described, the location is a bit off the beaten path so we hired a private driver for our stay and it was worth it. While the home has charm and style, it could benefit from some repair and maintenance to make staying here feel more luxurious for the price.
Nick
Excellent, 3 months ago
great stay great host!
Ana
Excellent, 3 months ago
Just like the photos, very comfortable and perfect for large groups. They allowed us to check in a little earlier and were attentive to any questions
Faris
Excellent, 3 months ago
Beautiful villa in a gated area. Felt super safe, and had a brilliant time here. The concierge service was an excellent addition and the services we used were great and made our trip so much easier!
Andres
Excellent, 3 months ago
The house was all we needed, the communication was great and they were super helpful in finding and getting everything we needed for our celebration.
David
Excellent, 3 months ago
Great villa, lovely pool and location is excellent. Host welcomed us and shared some nice recommendations for beach bars and restaurants. I recommend this booking.
Bry
Excellent, 3 months ago
The house was very spacious and since we were traveling as a family, everyone had their own furnished room. In addition, the pool and jacuzzi were lovely, very nice and comfortable. The hosts were always helpful at all times.
Tattiana
Excellent, 3 months ago
Our stay here was incredible! Beautiful home. Close proximity to a lot of day to day things we had planned. Host took care of us and set up everything for us nicely! The chefs were 10/10! I will definitely be booking with them again the next trip.
Raul
Excellent, 3 months ago
From the beginning, communication via chat was great and easy. ARANTXA is a spectacular concierge. She was friendly and efficient, and she made sure my stay was the best it could be. She was flexible with the schedules and recommended additional services in case we needed them. They made my family and I have an unforgettable stay. We would come back a thousand and one more times.
Yair
Excellent, 3 months ago
Very nice place and quite attentive
Cierra
Excellent, 3 months ago
The villa was beautiful. I hosted a birthday party for my best friend with 10-13 women. We utilized both houses and they were beautiful. We enjoyed the concierge and how helpful they were throughout the entire process. They were informative in local events and places! This was a beautiful location and we very very very safe on the premises. There may be some MINOR things such as heavy patio doors , receiving towels more often throughout the week, pool cleaner not showing and or the leaking AC. But all those items were minuscule compared to the luxury feel of the villa & service. Thank you guys for all you do! Can’t wait to come back next year to your location . The hosting was exception & the recommended Chef Danny was DELICIOUS EVERY DAY!
Chavely
Excellent, 3 months ago
Beautiful stay in my favorite neighborhood aldea Zama. The house was spacious and beautiful. My family of 11 loved the house very much! I would definitely stay again! The host was very helpful and kind. I recommend staying here! It’s also close to this matcha place I love called Matcha mama. There are great restaurants in the neighborhood as well tacos 86 and Rosina cafe!
Donato
Excellent, 3 months ago
Beautiful house, super cool, excellent service, and you feel at home
Didi
Excellent, 3 months ago
N/A
Jeff
Excellent, 3 months ago
Good host
Jessica
Excellent, 3 months ago
The host was super kind, the houses are beautiful and they have everything for a comfortable stay. We used both houses to sleep but we stayed together during the day in only one pool but it’s big enough! Plenty recommended
Asya
Good, 3 months ago
The group enjoyed their stay
Juan Carlos
Good, 3 months ago
Everything is very good. The house needs some repairs due to wear and tear, such as the showers. The TV downstairs doesn't work very well, and the kitchen stove needs to be replaced. Some gardening is also needed. The beds are very comfortable and everything is very clean! I recommend it for large groups
Gabriela Jacqueline
Good, 4 months ago
The place is much nicer than in the photos. I loved that there was AC throughout the house and that they left us water to drink. When we arrived, there were a lot of mosquitoes, I guess because of the area's location. We asked for insecticides, but they didn't arrive :( although after a few hours, we no longer felt them. Yes, I would recommend this place. It would just be great if they fumigated or something. But in general, everything is very good. It is a very quiet and private residential development.
Sochi
Excellent, 4 months ago
⭐⭐⭐⭐⭐ We had an amazing stay at this Airbnb! The home was very comfortable, clean, and perfect for our family. The location was excellent—close to everything we needed, including restaurants, shopping, and local attractions. What really stood out was how much the owners care about their guests. They checked in with us throughout our stay to make sure we were comfortable, safe, and had everything we needed. Their attention to detail and hospitality made us feel right at home. The property is very well maintained, family-friendly, and exactly as described. We would absolutely stay here again and highly recommend it to anyone looking for a relaxing and worry-free vacation. Thank you for such a wonderful experience! ⭐⭐⭐⭐⭐
Francisco
Good, 4 months ago
Nice house. My family and I enjoyed the spacious and comfortable rooms.
Natalie
Excellent, 4 months ago
Loved this place. Home is as beautiful as described and depicted in pics. Communication with host was timely and effective. We booked last minute (day of) after realizing our initial booked place Was drowning in sargassum. This place is on a rocky outcropping which does not collect much sargassum, and has a few tide pools to explore. Some of us even snorkeled off the rocks and saw lots of sea life including a large lobster. Everything about the house was modern and top of the line. There is no sandy beach if that is what you are looking for. There is however, a beautiful cenote in walking distance from the house to explore. I would 100% stay here again.
Larissa
Excellent, 4 months ago
I can’t say enough good things about this Airbnb and our hosts. They went above and beyond to make sure our stay went perfectly. Everything from making reservations to transportation to the chef was top tier. I highly recommend staying here for an elevated experience.
Patrick
Excellent, 4 months ago
Very nice house and a great housekeeping team.
Sutguery
Good, 4 months ago
Nice place. It would be better if the maintenance of the electricity, air conditioning, drainage and cleanliness were checked beforehand. Very nice house and facilities. 100 percent recommended.
Jhonathan
Excellent, 4 months ago
The accommodation met what we were looking for, which was to rest, and it was a success!
Oscar
Excellent, 4 months ago
Recommendable
Riana
Excellent, 4 months ago
Loved the Villa!
Kim
Excellent, 4 months ago
We had an absolutely beautiful experience hosting our “Rise with Radiance” retreat here in Tulum. The villa was beautiful, peaceful, spacious, and created the perfect environment for connection, healing, and rest. The concierge team was exceptional from beginning to end — incredibly responsive, kind, organized, and supportive with transportation, excursions, reservations, and every detail throughout the week. Their care allowed me to stay fully present with my retreat guests. We also had an amazing experience with the private chef services — the meals were fresh, nourishing, beautifully prepared, and truly elevated the entire retreat experience. I’m deeply grateful for the hospitality and heart that went into creating such a memorable stay. Highly recommend for anyone looking for a meaningful and elevated Tulum experience. ✨
Keyla
Excellent, 4 months ago
Excellent attention from the hosting team
Geovani
Excellent, 4 months ago
Excellent service from Vacaanda Group and the villa is impeccable, great location. I would definitely come back!
Betty
Excellent, 4 months ago
Overall, everything was very good
Lizbeth
Excellent, 5 months ago
We had the best time staying here — only regret was not booking our vacation longer. I highly recommend staying here and leveraging the concierge service. They were highly responsive and very attentive.
J Miguel
Excellent, 5 months ago
A great place to stay. The hosts are always very attentive, friendly, and helpful. The place is super clean and very nice. We were delighted. We will definitely come back to stay for more days.
Sayyed
Excellent, 5 months ago
Willy and Maria the house keeper was always helpful. We paid for chef by the day service and it was well worth it. We rented a suburban and it was put to good use considering the 2 km rough unpaved road to the house. Location is 30 mins to a hour away from all the action. We were pleased with this villa.
Jorge Moises
Excellent, 5 months ago
Everything was excellent. My friends loved the house; it's very nice. We had a great time.
Sarah-Maud
Excellent, 5 months ago
The villa was absolutely breathtaking, with an incredible view worthy of a postcard. Both the host and the concierge were always super quick and efficient in their responses. We also chose the chef’s service, and honestly, it’s a must—the food was excellent and the service impeccable. I have absolutely nothing negative to say, either about the host or about the villa. We'll definitely be back.
Melissa
Excellent, 5 months ago
One of the best places; it's amazing, very comfortable, and the service is excellent.
Alena
Excellent, 5 months ago
The place is beautiful; the only thing is that it's 2 separate houses that are connected but not actually connected to each other. It would have been better if it had been easier to communicate. The rooms are a good size and have all the essentials. We had a few issues during our stay, but they were always resolved as quickly as possible. Thank you for your attention and kindness 🤍🙏🏻 I hope we can come back soon
Nidya
Excellent, 5 months ago
Great place!!
Abraham
Excellent, 5 months ago
Everything was very good, very comfortable, and in a good area. The place is spacious and well laid out. The staff who serve you are very friendly.
Host Response
Thank you very much for choosing us and for taking care of the property! We hope to see you again soon :)
Rylenn
Excellent, 5 months ago
There were a few hiccups in the beginning but the hosts were responsive and always super helpful! The concierge service helped us set up activities that we thoroughly enjoyed and helped us with transportation. I will absolutely stay here again whenever I am back in Tulum!
Jose Angel
Excellent, 5 months ago
very friendly
James
Excellent, 5 months ago
Our group had a wonderful trip with the Vacaanda team. They provided great service that enhanced our experience. Would highly recommend.
Skylar
Good, 5 months ago
This was a lovely property placed in a great location in Aldea Zama! It’s walkable to local cafes and very very safe. We encountered a few maintenance issues, but the concierge was always responsive.
Lesly
Excellent, 5 months ago
Beautiful house in a great location! Had such a great stay, it was located in a nice area close to the hotel zone of tulum and some great restaurants. Hosts are quick to respond and very helpful! One thing that is important to bigger groups is two bedrooms have a separate entrance in the back, wasn’t too much of an issue for me but good to keep that in mind when booking! Pool is amazing, about 5.5ft deep! Overall, lovely house + stay.
Emily
Excellent, 6 months ago
A magical property perfect for a group trip since each room has space and its own bathroom attached. Note the upstairs rooms are not within the central house and you have to go outdoors to go into them. Super cool house/layout and their connections to activities and concierge services are incredibly helpful. Walking distance to a few cute restaurants and shops but to go downtown or to the beach it takes ~20 minutes and cost $150-$200 USD to drive a group of 10 of us - just something to keep in mind since it’s a little off the beaten path. Overall a beautiful place!
Morgan
Excellent, 6 months ago
I can’t say enough good things about Vila Alina, the Vacaanda Group and especially Willy and Maria. The Villa itself was perfect. Tons of space for everyone to have their own time, great family space in the kitchen dinning room and living room which are open concept and spacious bedrooms with en suites in each. The Villa is also beautifully designed. The location was incredible - very private but close enough to town and restaurants - also great restaurants just down the road. The services were EXCEPTIONAL. The concierge was so proactive and I can’t say enough good things about Willy and Maria. They made our stay so comfortable and it just really felt like home. They were always there to help, the vila was always spotless and they are just two of the kindest people. I really can’t recommend Vila Alina enough.
Sergio
Excellent, 6 months ago
I had a great stay here in Tulum. The home is extremely secure and I mean that in the best way possible. It gave me a lot of peace of mind throughout my stay. It’s located in a really beautiful neighborhood and is conveniently about a 10-15 minute drive from just about everything, which made getting around very easy. One thing that really stood out was the daily cleaning service. The crew comes every day and keeps the place in great condition, which made the experience feel even more comfortable and elevated. The host was also very responsive and consistently checked in to make sure everything was good. Overall, I truly enjoyed my time here and have no negative comments. I’d definitely recommend this place to anyone visiting Tulum.
Guillermo
Excellent, 6 months ago
Really nice place!!
Jessie
Excellent, 6 months ago
Host was quick to respond at any time of day and found us a great Mariachi band my family really enjoyed. Grass area with pool is an amazing feature if you’re traveling with kids. I would definitely stay again. Thank you!
Jimmy
Excellent, 6 months ago
Team at Vacaanda did a great job accommodating us for our first time in Tulum. The concierge was fantastic. Quick to respond, and looked after our rental car and massage needs. Great recommendations for restaurant and night life.
Maria
Excellent, 6 months ago
We would definitely come back; a very quiet and pleasant place to spend time as a family.
Philip
Excellent, 6 months ago
Very beautiful, clean et spacious villa. Quiet and safe neighborhood. I was with a toddler and grand-parents and we felt confortable walking everywhere. Kudos to the support team who were very helpful throughout the say.
Rachel
Excellent, 6 months ago
We had a wonderful stay for my best friend‘s bachelorette at this beautiful home! We felt safe, the entire staff was very accommodating and communicated quickly, and overall just a great experience! Would definitely come back and stay.
Colette
Good, 6 months ago
We had a wonderful time here. There were 4 of us that came here for my friends bachelorette party. We were each supposed to get our own room, but they didn’t mention that the 4th room wasn’t really connected to the house. You had to go in and out the front door to get in and out of the room so whoever stayed in there had to keep the house key on them at all times. There was also a main glass door to get into the entire home that we wished we could have locked for the person staying in the 4th room. The 4th room also got super humid and had a terrible smell that we could never get rid of so 2 girls ended up sharing a room. So we never even used that 4th room. Other than that they were super nice. We did the in home chef and the food was really good! It’s also in a good location. The restaurants right out side of the villa were really yummy. We would come back to stay, but we just wish they would have been a little more transparent about that 4th room.
Alvaro
Excellent, 6 months ago
From the moment I booked, they contacted me right away to send me the location and ask about my arrival time. Arantxa, the super-friendly concierge, was waiting for me. He showed me around the house and gave me all the information I needed. Wiri
Host Response
Thank you, Alvaro, for your wonderful feedback! I'm thrilled to hear that you felt welcomed and well-informed during your stay. We appreciate your kind words and look forward to hosting you again soon!