Snow

Reviews

Superhost

223 total reviews · 5 listings

92% Excellent

223 reviews

4.88

2015–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.8

223 reviews

3BR Villa in Tulum

Joslyn

Excellent, 1 month ago

Beautiful home and great location! The pool was amazing, and it felt like our own private ocean front pool. We hung out on the beach in the loungers every day. Also, having La Zebra next door was ideal - we walked over every day for breakfast, then maybe a drink later. We also walked to all the best restaurants, and only took a taxi for farther ones. Great trip, and we’d stay here again!

Host Response

Thank you for the 5-star review! So happy you enjoyed the location to walk to explore. Wonderful to hear you enjoyed the pool and the loungers during your stay. We look forward to your return!

From start to finish, everything was taken care of for us! Major shout out to Chabely (&miriam when Chabely was off) for being so helpful & patient with me! She helped me plan every little detail of my besties bachelorette! Chabely, you truly made our experience unforgettable & I can’t wait to return! Thank you so much

Host Response

Thank you so much for this wonderful review! We're so happy Chabely (and Miriam!) could help make your bestie's bachelorette so special from start to finish — planning every detail with care is exactly what we love to do for our guests. We'll make sure Chabely sees this, she'll be overjoyed! Can't wait to welcome you back one day!

Our family enjoyed our stay at Snow's beach house. It was a beautiful home and property. The staff were all helpful without being invasive. We particularly appreciated the on-site food stand since we visited during a slow period, and fewer options were available for restaurants. The pool was very clean although it was outside under trees, which we appreciated. The view was unbelievable. Our only issue, which is no fault of the home, was the high winds and large piles of seaweed that made the ocean inaccessible. We made it work with the pool and cenotes - just poor timing on our part. Thank you for a lovely stay.

The place it’s basically by the road and you CAN’T tell the difference of the properties when you’re booking, confusing AI retouched pictures, you can’t ever see the beach from the property. TERRIBLE HOUSE. Mosquitos biting you 24/7, even when you close the windows, turn on the AC, they will be following you around. SNOW AND THE TEAM WERE NOT HELPFUL AT ALL. They’re ask if you need anything and every time you need the simplest thing they disappear. BAD DESIGN/ interior, not comfortable, everything cheaply made. First BAD EXPERIENCE was upon arrival. Nobody to help with the luggage, after infinity hours of traveling, we had to push our suitcases through the sand and climb stiff stairs up with all our stuff and kids. POLLUTED WATER. After arriving, I’ve learned that was not recommended to wash our mouths or brush our teeth with the sink water. That made our life’s with kids miserable, having to boil water and use plastic bottles all the time. I’d recommend book somewhere else

Host Response

We were surprised by this review, as we were not made aware of any concerns during the stay. The only feedback shared with us was that you wished you had booked one of our larger direct beachfront villas with a private pool. While all of our villas share a similar design aesthetic and hospitality experience, they vary in size, capacity, location on the property, and views. We make every effort to accurately represent each villa through detailed descriptions and photographs. Our photos are authentic representations of the property and are not AI-generated or digitally altered. This villa is located within Zorba Tulum, a boutique beachfront property in the heart of Tulum's beach zone. The property features five villas and a penthouse, all of which enjoy unrestricted access to our private beachfront, including loungers and beach seating. As clearly outlined in the listing, not every villa offers direct sea views. We are always happy to answer questions before booking to help guests select the villa best suited to their needs. During each stay, our onsite team is available to assist, and we remain reachable through Airbnb messaging at any time. To clarify a point in the review, our team warmly welcomed your sister's family upon arrival and assisted with their luggage. Unfortunately, when you arrived later that evening, our grounds team had already finished for the day. For guest comfort and safety, we provide 5-gallon jugs of purified drinking water in each kitchen, along with purified drinking water in every bathroom, as tap water is not recommended for drinking in our area. Water is replenished daily, and additional supplies are always available upon request. During your stay, we also offered several opportunities to upgrade to a direct beachfront villa, but these options were declined. We sincerely wish you the very best in your future travels and hope you find accommodations that are a better match for your preferences and expectations.

This villa is incredible! Beautiful design, amazing pool, amazing service. It’s walking distance to all the great restaurants, we used a taxi only to go to Azulik/Papaya Playa. Cleaning crew was coming every day, and they were also flexible with timing. There is a breakfast/lunch restaurant in the garden and they have great food too. Definitely one of the best rentals we ever had. Next time I visit Tulum I’ll try to book this place again!

Host Response

Thank you so much for your kind words! We’re so happy you loved the design, pool, and service. The location in the boutique hotel area sure does make it easy to explore Tulum. It’s great to hear the team took good care of you and that you had some great food at the taco bar 😊 We’d absolutely love to host you again on your next visit! 🌴✨

First off and foremost just want to say the staff was very welcoming and accommodating. Upon arrival the groundsmen helped us with all of our bags and carried them to our villa. When we entered this house It was beautiful, very spacious and open. Living room overlooks the ocean with a pool in front. All bedrooms were clean and spacious. Cleaning ladies cleaned the house everyday. You hardly knew they were there. Master bedroom overlooked the ocean. They had a nice little breakfast /lunch hut on the property where they make food and not expensive at all. This property is in walking distance to restraunts, shops and a gomart. You have local Cenotes in walking distance as well. This place is hands down in a prime spot. I highly recommend. We will definitely be back again. Also Snow the host is very responsive, accommodating and reasonable when renting out this place. Best regards Pike Family

Host Response

Thank you so much Pike Family for your detailed review! We’re so happy you enjoyed the villa, the beachfront setting, and the care from our team. It means a lot to hear you felt welcomed and comfortable throughout your stay. We’re especially glad you enjoyed the location, the food hut, and all the little details that make the experience special. We will pass your kind review to our full team. We would absolutely love to welcome you back to Tulum again soon! You are ALWAYS welcome!

The stay was wonderful. This place was perfect for our family - it was right on the beach with daily cleaning, taco stand and incredible proximity to restaurants and hotels.

Host Response

Thank you for staying with us Dina! We loved hosting your family and are happy to hear you enjoyed the amenities included in your stay. We will pass your kind words to our housekeeping team, resident taco chef, and the rest of our team. This villa offers an incredible location to explore the famous Tulum Beach area yet retreat to your guest-only beachfront paradise at any moment. We hope to host you again one day!

Beautiful spot right in the beach with comfortable loungers and refreshing pool. The breakfast/taco shack on the property was so much better than it needed to be. Everything we had was so fresh and delicious. Javier is the best!!! Would not hesitate for a moment to book again. Thank you, thank you, thank you for the perfect stay.

Host Response

It was our pleasure to host your group Rachel! Glad you enjoyed the seaside pool and the loungers to enjoy the beach. We will pass your compliments to Javier our resident breakfast and taco bar chef - it is an amenity created just for our guests : )

This would be families 3rd stay with Snow and her team and it just keeps getting better every time. We typically rent a SUV for our trip but they recommended private transport which worked out perfect as we could not find great flights into Tulum and flew into Cancun this trip. Worked perfect both directions and the location of this property you can walk most anywhere. Where we needed rides the area now has an app called Idrive which we found better than Uber in the states and half the price of cab rides. The staff works hard keeping the beach clean and offers daily housekeeping which we used every other day. The on-site chef cooks great breakfast and lunch and is very fast with reasonable pricing. Our flight back was challenged due to snow in Minnesota so we were able to add 2 days in the same home with a fast email at discounted pricing. They rearranged our transport back to the airport with ease and 2 more days came seamlessly for our trip. The team makes us feel like family.

Host Response

Thank you for the great review! We love to host your family and it is an absolute honour to be your home away from home in Tulum. We have a lovely staff of many years who care for our guests. Your kind words will light up the hearts of everyone at the Mahayana property so thank you for taking the time to share your experience. You are always welcome at our beach villas. We hope you visit us again soon!

A fantastic place. A wonderful villa, private beach access, part of a small exclusive set of villas. Fantastic staff, super responsive host. Amazing experience

Host Response

Thanks for staying with us at our Zorba Tulum property! Zorba Tulum is a small collection of 5 villas and a 2BR Penthouse suite. We are located in the boutique hotel area of Tulum beach and our beachfront and property are guest only. Glad you enjoyed your family holiday with us. Smooth travels and we hope to welcome you back one day!

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