Ben
Reviews
458 total reviews · 5 listings
88% rated 5★
458 reviews
4.83
2018–2026
Cleanliness 4.8
Accuracy 4.8
Communication 4.9
Location 4.8
Check-in 4.9
Value 4.7
458 reviews
Joel
Excellent, 2 months ago
Well-equipped and spacious lodging in a quiet corner of Tulum. We loved the pools at the property and in the common area. The staff were friendly. The place is secure and monitored by security guards. The host was quick to respond to messages. The accommodation is located close to the Tulum ruins and two grocery stores. A means of transportation is required to get to the town and to the other attractions. Collectivos pass nearby. Some aspects of the accommodation would require a little maintenance, but this does not affect their functionality. For a quiet experience in Tulum, we recommend this listing.

Ana Luisa
Excellent, 2 months ago
A very cozy, beautiful place, close to downtown Tulum and the hotel area. Every detail and every room is beautiful. Without a doubt, we will return to this place. It has everything you need 🥰❤️
Host Response
Thank you so much, Ana! It was a delight to host you and I'm so glad you enjoyed the house and all the design details. You're welcome back anytime!

Ina
Excellent, 3 months ago
Such a beautiful and quiet space .
Host Response
Thank you so much, Ina! I'm glad to hear you enjoyed your stay with us. It was a pleasure to host you! 😊

Yessenia
Not good, 3 months ago
The host was very nice and communicated effectively. Upon getting to the location, we realized that the indoor pool did not have a lock feature. As well as the back door did not lock. The stairs were not kid friendly. The space was pretty dark and the upstairs room on the third floor was very hot. We requested a refund within four hours of checking in but we’re told that there was nothing that could be done so that was a waste of $1500. We ended up spending $1800 to get a different Airbnb, but it was in a beautiful location and was a lot more up-to-date, which made it worth our money.
Host Response
Thank you, Yessenia. I'm glad the communication was helpful, and I'm sorry the home wasn't the right fit for your trip. A few notes for future guests: the indoor pool is fully enclosed by sliding glass doors. Because it's inside the home, there aren't any locks. Both the back door and entry lock securely — I'm happy to walk any guest through the locks at check-in. The stairs and layout are described and photographed in the listing so families can decide what works for them. The third-floor room has fully functioning AC. On the refund: we heard from Yessenia about four hours after check-in and did what we could to help at that point. I always encourage guests to reach out the moment something's off, so we can fix it in real time rather than after checkout. Wishing you all the best.

Dorrian
Excellent, 4 months ago
Thank you Lizzy we had a great time!
Patricia
Not good, 5 months ago
Very nice home but not taken care of or checked on a lot of items were not working or were not cleaned.

Eddy
Excellent, 5 months ago
Very communicative and helpful. Amenities were great here

Thomas
Good, 6 months ago
The actual home is great, though there were some issues during our stay. WHAT WE LOVED: Short walk to town, drive to beach and cenotes. Very spacious with different zones to hang. Sunsets and fire on roof, sun and pool and fire on 3rd. Clubhouse - hanging by big pool, grill and pool table- binoculars on roof with great views. AREAS FOR IMPROVEMENT 4 Hosts, confusing. Many reviews mentioned Val as concierge, no Val or concierge. For issues, the first two hosts were apologetic but dismissive, not active in resolutions. Heated pool on main floor was broke on arrival, no notice. Initial response from 1 host was dismissive, two blinds and luggage rack broken on arrival as well. No way to open gate to park inside when security wasn't present (multiple times) Pedestrian gate code not fully provided - had to walk around searching for guard. Got code day before last. TV remote broke (eventually fixed) on main floor and not fixed on 3rd floor. Would stay again but mgmt can do better
Amitza Yazmín
Not good, 6 months ago
Good location, away from street noise. I didn’t have a great experience though as AC on my bedroom wasn’t working upon my arrival, WIFI didn’t work neither and cleanness of the condo could have been better. If those things were different I’d would have had a good stay; most of the time the co-hosts were answering my messages in a timely manner. The place is beautiful. But because of those issues I left after my second night instead of two weeks as I had planned.
Viridiana
Excellent, 6 months ago
I really liked it! The house is very centrally located, it is exactly as shown in the photos, and it is very comfortable. Simply put, I have nothing bad to say—quite the opposite, we had a wonderful time.😀

Thiemo
Excellent, 6 months ago
Very good!
Barry
Good, 7 months ago
..
Andrea
Good, 7 months ago
Great location! Right off the major highway near many tourist attractions. Lots of quick stop shops around the area as well. Furniture is very comfortable! Security works 24/7 to keep you safe and feel secure as you explore!

Victoria
Good, 8 months ago
I was disappointed that I wasn’t accommodated or received a response when I couldn’t check in due to a missed flight and missed a day - the entire host team ignored the message. Upon arrival the home had a noticeable water smell - moldy almost. The floor pool jacuzzi didn’t turn on and the roof pool was not clean at all - it was green. Other than that the home is beautiful and they assist with excursions and restaurant reservations. Beautiful home
Philippe
Good, 8 months ago
It was good. The water in the pool and in the indoor hot tub was not clean but Ben and his team immediately offered to change the villa so great service at this level. Small downside, the kitchen sink was leaking badly. Otherwise everything was good and communication was great
Joshua
OK, 8 months ago
To us, privacy is important in an AirBnb. This space is the loft space of a bigger apartment. To the host, a plant pushed in front of the staircase dividing the two floors is enough to warrant renting out the “two” spaces separately. Essentially if someone was renting the other apartment, they would have access to your space. To be fair, it’s an amazing rooftop space with amazing views of the jungle. What’s not fair is that the pictures must have been taken many years ago because the space is very worn. During our stay at least, the following amenities were listed as available to us but were, in fact, not available: oven, full size fridge, clothing closet, toaster, kettle, bbq grill, yoga mat, surround sound system, cinema space (common space). The room darkening shades have large three to four inch gaps between them letting in light from the porch and making the privacy problem worse. We reached out to the host to address the safety issue and they did not feel it was a concern.
Host Response
Hi Joshua — I'm sorry the space didn't meet your expectations. The photos are all relatively recent. All of these amenities are indeed available. I wish you had asked as we would happily have shown you were they are. The only thing you mentioned that isn't available is a surround sound system, but we don't advertise that as an amenity. What we offer is a Sonos speaker, which works great for the rooftop apartment. As to your concerns about the separation of the two units, as I mentioned to you, we have been renting these two apartments both together and separately for over 8 years and have never had an issue regarding privacy. The upstairs unit has two locking doors and is completely secure. The condo is also within a gated community with 24 hour security. Best regards, Ben

Andi
Excellent, 8 months ago
We ended up not staying but the host was great to work with.
Ale
Excellent, 8 months ago
Beautiful apartment, good cleaning. Giant windows with mosquito nets to enjoy the breeze without insects. Very comfortable, a 5-minute drive to the area with restaurants and a 5-minute drive to the archaeological site and beaches. I didn't like the dark towels, although they looked very clean. Everything was great.
Arturo
Excellent, 9 months ago
A perfect place for work or relaxing stays, private and safe, very good communication with the host.
Host Response
Many thanks :)
Anika
Good, 10 months ago
We adjusted fine- the 3rd floor leaks water all over when rains, toilet do not work well on second floor pools on roof top are not as clean, the clean crew did not clean like they should have someone else’s tooth brush was left in the shower, so the little things that make you frown- also we did not have access to the large pool or pool table due to remodeling so we spent extra money to enjoy pool access at another location which really took me over budget.
Sharonique
Excellent, 1 year ago
Everything about my trip from start to finish was absolutely amazing. This trip was hands down in my top 3. Everything exceeded my expectations. Firstly I want to start by saying how amazing my host Val was. There’s nothing that I wanted or needed done that she didn’t make happen for me. From airport transportation to the decorator to the private chef and mixologist. She even assisted a fiend that wasn’t on the trip in surprising me with flowers the morning of my birthday. She also gave me and my friend postcards of her beautiful art painting work. The home was beautiful and just like the pictures. My friends and I ended every night in the rooftop pool while enjoying the fire pit. Our driver Luis also recommended by Val became our personal driver throughout the entire stay which was so helpful. Again, everything was perfect. I am back home now and still obsessing over pictures. I will most definitely visit again with more friends and stay with Val. We thank you.
Host Response
Thank you so much for your review, Sharonique. We’re delighted you had such a great stay and especially appreciate your feedback about our dedicated concierge Val who is a true gem and a key member of our team :)
Jacob
Excellent, 1 year ago
The space is very nice, very private, and has a 24 hour guard at the gate that can take packages and etc. Hosts were fantastic. Very very helpful, gave us a lot of things to be comfortable like coffee pods and soap and water. Pool was always clean and warm. Plenty of pans and dishes and an oven for cooking. Very comfortable beds and good AC. Warm water works great and shower has good water pressure. We had a great time and hope to come back!
Host Response
Thank you so much Jacob! We’re delighted you had such a great stay and look forward to hosting you again :)
Courtney
Excellent, 1 year ago
Our stay was absolutely perfect! The hosts went above and beyond, helping us with everything from event planning to arranging transportation. Their professionalism, attention to detail, and genuine care made our trip seamless and stress-free. Truly a 10/10 experience, we couldn’t have asked for better
Host Response
Thank you very much ! We’re glad you had such a great stay and experience :) Our dedicated concierge Valeria will be happy to read your feedback!
Ravyn
Excellent, 1 year ago
The house was very clean. Val gave us so many local recommendations of places to eat and even set up all of our concierge services for various beach clubs and our Tequila Tasting at the house. She was super responsive for any and all issues.
Host Response
Thank you so much Ravyn! We’re really glad you enjoyed the dedication of our dedicated concierge Val, who plays a major role within our team :)
Jamaal
Terrible, 1 year ago
The location isn’t good. The house smelled pretty bad as if there was possible mold. The place was advertised as being in the jungle, it was not this is not the jungle area it’s on the outskirts of the city. Staff was friendly but for what I paid in comparison to what I got was a horrible deal. I booked a different location in the actual jungle area for more than half the price I paid for this place. Bugs and smells all throughout the house. Would not recommend the jacuzzi was super cold and had a horrible smell. They have roaches
Himanshu
Excellent, 1 year ago
Beautiful, very well maintained condo. Would definitely stay here again. A close drive to tulum's attractions, the kids loved the plunge pool and everything in the house works great! Valeria was an awesome host and manager, very helpful with suggestions.
Host Response
Thank you so much for your feedback. We’re really glad you enjoyed the property’s location and Valeria’s exceptional service as a dedicated concierge :)
Harjit
Excellent, 1 year ago
Awesome stay! Great place! Gives you a flavor of downtown Tulum, the Tulum beach area, and excursions north of the location!
Host Response
Thank you very much Harjit! We’re really glad you enjoyed your stay and the location of the property :)
Brandon
Excellent, 1 year ago
Hosts were super responsive and very helpful on the trip! Huge shoutout Val on the team for responding almost instantly whenever we needed anything. Made the stay very smooth and accommodating!
Host Response
Thank you very much Brandon. We’re glad your stay went smoothly and you enjoyed Val’s dedicated concierge service. She truly is a key member of our team
Kacey
Good, 1 year ago
We had a great time! Hosts were very friendly and it was in a great location. Would definitely be aware of the split between the houses but we just meshed a lot of things together to feel more united. Be aware of the 10 pm curfew (very strict) and limited hot water.
Natashia
Excellent, 1 year ago
Ben’s place was beautiful and Valeria was amazing. Also responsive and very helpful.
Host Response
Thank you very much! We’re all really glad you enjoyed the place and the excellent service provided by our dedicated concierge, Val :)
Mitchell
Excellent, 1 year ago
We enjoyed quick access to the downtown area and the surrounding seclusion the property provided. The amenities were great and the property management team did an awesome job staying in communication to make the stay great. Thank you Ben and Val for your hospitality. I’d recommend staying here to anyone considering it.
Host Response
Thank you so much Mitchell. We’re really glad you could make the most of the location of the property, and are grateful for your feedback about our wonderful dedicated concierge, Valeria :)
Jair
OK, 1 year ago
It was good, good place, nice. Quite large, we were 16 people and quite spacious for everyone, however the fact that they are two houses united made us distance a little. The only bad thing I can say is the guard, nothing friendly... since the arrival we asked for help he did not cooperate with anything. Quite rude, he told me that time of arrival that we could not make noise after 10 and it is correct, so it was clarified from the beginning, I kindly told him that we were a big group and to control the sound could be difficult but to let me know and we lowered the noise just that… however, instead of telling us that we were making noise it came from nothing recording us and invading privacy and threatening that I would call the police… The rest was fine, the billiard was a little neglected but from that outside the property was pretty nice.
Avinda
Excellent, 1 year ago
Ben, Val and the entire team were a pleasure to deal with. The team was very responsive and dealt with any issues quickly. Also they referred us to a trusted taxi which was plenty useful and great.
Host Response
Thank you so much, Avinda. It was a pleasure for the whole team to host you :)
Theresa
Good, 1 year ago
We enjoyed our stay tremendously! The house is beautiful and we spent many nights on the smaller rooftop patio with a lovely fire. The beds are incredibly comfortable - everyone slept so well. Val, our concierge, was phenomenal and quick to respond to any of our questions. The hot tub didn't work during most of our stay but Ben's team was responsive and active in trying to fix it. When it was working, the jacuzzi was definitely a highlight for our kids. Should note that the location is closer to the highway than I realized but noise was minimal with the windows closed. Was very convenient being close to all the groceries stores.
Host Response
Thanks a lot Theresa. We’re really happy you enjoyed your stay and the kids could finally make the most of the jacuzzi :)
Brian
Excellent, 1 year ago
Peaceful and private. Reminded us of our Riad in Marrakech. Lovely layout and interior. Cozy and comfortable with all the basics. Val is a wonderful and responsive host. Great proximity to Tulum destinations. Easy walk to shops and restaurants. Easy walk to the ruins! Would definitely stay again.
Host Response
Thanks a lot for your feedback :) We’re really glad you enjoyed your stay with us and especially the design and location of the property.
Kaana
Excellent, 1 year ago
Great place to stay for a girls trip because everyone had their own bathrooms! Val was amazing and can help book excursions/ give you any info you need
Host Response
Thank you so much for your feedback and we’re really glad you enjoyed our dedicated concierge service. Indeed Val is a key member of our team :)
Julia
Excellent, 1 year ago
The villa is beautiful. Just like in the photos. 35 minutes from Tulum airport. Very close the Tulum’s center with great restaurants. We were a family of 7. The place would be very comfortable for 8 adults. The pool and a jacuzzi were the highlight of the trip. But the best part of the whole trip was Val! She made the trip so effortless! All the recommendations were to the point. So grateful to her!!!!
Host Response
Thank you so much for your feedback. The pool and jacuzzi are indeed among the best features of the villa. Also we’re glad you enjoyed our dedicated concierge service, as Val is undoubtedly a key member of our team.
Lorena
Excellent, 1 year ago
Everything was amazing! Clear directions, very attentive, helpful. I recommend this place
Host Response
Muchas gracias Lorena :)
Larae
Excellent, 1 year ago
I loved this beautiful villa we had so much fun everything is around so you can go enjoy self and go out and party ! I will be back !
Host Response
Thank you so much ! We’d be delighted to host you again in the future :)
Penny
Excellent, 1 year ago
Me and my friends loves staying here and we’re very grateful for the local recommendations for food transportation and even helping us communicate with people as we went on our activities Val is the sweetest women and she made the whole experience so laid back :)
Host Response
Thank you so much for your feedback and we’re really glad you enjoyed our dedicated concierge service. Indeed Val is a key member of our team :)
Ben
Excellent, 1 year ago
Beautiful home the layout was perfect we had consistent power throughout our stay. Everyone involved with this Airbnb was very responsive especially Valarie she went above and beyond to make sure she was there when we arrived and when we departed. She gave us plenty of suggestions and helped when she could. THANK YOU
Host Response
Thank you Ben! It was a pleasure to host you and we’re grateful for your appreciation of Val’s very hard work :)
Kelley
Excellent, 1 year ago
The hosts were soooo helpful in coordinatng our trip! Quentin answered right away when I asked about the bnb and Val was basically our trip coordinator/concierge! I can't say enough nice things about them. It was very clean, had plenty of towels and separate beach towels as well. The only bad part was that we booked this for a bachelor/bachelorette, and I did not know that the walls were so thin. We really did not have music on that loud, but with 18 people talking at the same time and drinking it gets loud. The neighbors were really aggressive cursing us out and called the security on us, and even turned off our breaker at night so we had 30 minutes without any power until we figured it out.
Host Response
Thank you very much Kelley for your feedback. It was a pleasure to host you and we’re sorry about the situation with the neighbors. Indeed the condominium has strict rules about parties but we’re glad you had such a pleasant stay
Deadre
Excellent, 1 year ago
Mun Tulum was nothing short of amazing! The house is beautiful and we absolutely LOVED the indoor salted pool. Everything was spotless and soooooo much more beautiful in person! Val was a complete gem! Very responsive and thorough! I can’t say enough about how amazing she was to our group! I recommend a private driver. It only took about 10-15 drive to the beach, restaurants, and entertainment. I can’t wait to visit again
Host Response
Thank you so much for your feedback Deadre! We’re really glad you enjoyed the indoor salted pool as it really is a unique feature :) Also Val will be really glad to read your positive comments about her concierge service. She plays a key role within our team and the experience we wish to offer our guests.
Roger
Excellent, 1 year ago
Beautiful place, close to the center and the beach. Valeria was very hospitable and responsive.
Host Response
Merci Roger :) Heureux que vous ayez apprécié l’emplacement de l’appartement et les services de notre concierge Valeria, qui joue un rôle vital au sein de notre équipe.
Cristina Gabriela
Excellent, 1 year ago
Beautiful and clean house
Host Response
Muchas gracias :)
Mehwish
Excellent, 1 year ago
This is a beautiful property and looks just like the pictures. Very comfortable and perfect for a large group. We were a little concerned about the location at first, but once you get there it's in a secure location. There is a guard outside at all times. The gate is always locked. We felt very very safe! Anything we needed we messaged on the airbnb app and someone would respond to us right away.. Best thing is the super helpful and responsive host. They were very clear and helpful about showing us the property and the surroundings. Val is very resourceful. She gave us her number. She arranged the car for our party of 12. Was always a phone call away taking care of anything we needed on the fly. She made reservations for dinner, suggested the best outings. Hats off to Val's hosting! Would recommend it to everyone!
Host Response
Thank you very much for your review! It was a pleasure to host you and we’re all very happy you enjoyed the location and safety of the property, and especially the exceptional dedicated concierge service Val provided :)
Julio
Excellent, 1 year ago
the stay is on the third floor... the views are very beautiful. the apartment nice and quiet.
Host Response
Muchas gracias Julio :) Nos alegra mucho que tuviste una estancia agradable y que te gustaron tanto las vistas y la tranquilidad del apartamento.
Dennis
Excellent, 1 year ago
Had a great stay in Tulum
Host Response
Thank you very much Dennis :)
Rn
Excellent, 1 year ago
I commend Mohammad and his team for: - easy and flexible check in & check out - friendly and responsive communication The property was exactly as it was described. The villa was well designed , has lots of closet space. Rooms and bathrooms were clean. We enjoyed the rooftop and the community center area. We had the chance to grill our freshly caught fish and lobsters for dinner by the poolside. The hot tub inside the house stayed warm throughout our stay, best way to relax after a long day of excursion. Location is secure and a walking distance to the town proper. Well worth the price. Our family enjoyed our stay .
Host Response
Thank you so much Rn! We’re really glad you enjoyed the location, rooftop and indoor tub so much :)
Precious
Excellent, 1 year ago
An Unforgettable Stay – Thanks to Val & Bartholo! Staying at Mohammad’s place was an absolute dream, Mohammad’s place offers breathtaking views, spaciousness, and a perfect blend of Moroccan elegance. But what truly made this experience unforgettable was the incredible hospitality of Val, the concierge. Val is the epitome of a helpful concierge—her kindness, attention to detail, and genuine care made our stay feel like a luxurious retreat. She’s not just a concierge; she’s an artist in the way she curates your experience, making every moment feel special. Val also introduced us to Bartholo, the driver who took us around for the weekend, and his service was exceptional—always punctual and with a smile. Honestly, I would book this Airbnb again purely for the customer service of these two incredible people. It’s rare to find such warmth and genuine hospitality. Thank you, Val and Bartholo, for making our stay truly extraordinary!
Host Response
Thank you so so much, Precious. Val is undeniably a key member of our team and the best concierge ever! We’re all really happy you enjoyed her attention and professionalism :)
Stan
Excellent, 1 year ago
Our stay at this villa was absolutely fantastic! The location is perfect, and the villa itself exceeded our expectations—stylish, impeccably tidy, and incredibly welcoming. A special mention goes to Valeria, the local concierge, whose assistance made our stay truly unforgettable. She was not only highly responsive but went above and beyond to ensure everything was perfect for us. Her professionalism, warm demeanor, and impeccable attention to detail made a world of difference. We wholeheartedly recommend this property to anyone seeking a memorable getaway. It’s a place we’d gladly return to and will certainly recommend to our friends. Thank you for an exceptional experience!
Host Response
Thank you so much Stan! We’re really glad you enjoyed the location and thank you in particular for your feedback about our dedicated concierge Val who is a key member of our team :)
Zola
Excellent, 1 year ago
Family friendly !
Host Response
Thank you Zola! We’re really glad the whole family loved it :)
Talia
Excellent, 1 year ago
We had a great time as a family here. The home is in a gated community and feels safe and is very quiet.
Host Response
Thank you very much Talia! We’re glad you enjoyed the quietness of the community and we loved hosting you :)
Sebastian
Excellent, 1 year ago
STOP BEFORE MAKING A RESERVATION AND READ THIS! This property in Tulum is truly one-of-a-kind! From the moment we arrived, we were blown away by the breathtaking views of the Tulum ruins from the rooftop, complete with a cozy fire pit. The space is beautifully designed and curated to perfection—every corner feels like a masterpiece. Ben, the host, was nothing short of phenomenal. He was incredibly responsive and made us feel like royalty, providing top-tier recommendations for the best spots in Tulum. This place is the Taj Mahal of Tulum—not only stunning but also perfectly located. The amenities are unbeatable: a pool table, a ping-pong table, and so much more. It’s the ideal spot for anyone looking for a luxurious yet fun and relaxed getaway. We couldn’t recommend this place more highly—it’s a must-stay for anyone visiting Tulum!
Host Response
Thank you so much Sebastian! We’re really glad you had an amazing stay and enjoyed the breathtaking views from the rooftop, the design of the villa and its many amenities :)
Moises
Excellent, 1 year ago
Great place. Easy to communicate with Val. We felt right at home. Close to the ruins. You definitely need a car to move around in town. We would stay again.
Tatiana
Excellent, 1 year ago
Valerie, was absolutely wonderful. She went above and beyond to make sure our needs were met. Beautiful place clean and pretty close to everything. Will be coming back.
Tashyan
Excellent, 1 year ago
My friends and I enjoyed staying here. Check in was very easy and the house was just as described. There is a remote gate with security on the ground so we definitely felt safe. Our favorite place to hangout in the house was the salted pool. If you are looking for a get away, this place has everything that you need to feel right at home. Valerie was great and was very responsive to our needs. Definitely will see if this location is available again on my next trip to Tulum!
Host Response
Thank you so much Tashyan! We’re really glad you enjoyed the salted pool as it’s one of the most unique features of the villa :) We can’t wait to host you again for your next trip to Tulum!
Erika
Excellent, 1 year ago
Really awesone place, very clean and great location. it's not walking distance from anything but has really secure area and you jmust use ubers and or car to get around. but other than that you wont be disappointed. AAA+++
Host Response
Thank you for being such a great guest, Erika :)
Alexandria
Excellent, 2 years ago
I booked this airbnb for a girls trip I had for my 28th bday. Including myself it was a party of 8 of us and the space worked totally well for us. What got me about this airbnb was the inside pool, it's gorgeous and makes for perfect photo apps for the gram! I also think the pricing was not bad at all considering what you get! What I enjoyed most is the entire team on deck was SUPER responsive. If we needed a car service, we would have one within 10-20 minutes which was perfect as we did not totally plan out everything so spur of the moment was our vibe for some days! The add-ons were also a plus. I made sure to book massages for us as while as use the chef options. The breakfast was amazing and helped to add a good bday touch! And the entire massage team was so sweet on top of having great hands (: Overall if you're booking a group trip then book this spot! Lastly it may not look as super modern as the pics but it's still a nice spot...and you should be outside having fun in Tulum!
Host Response
Thank you so much Alexandria :)
Angela Mariea
Excellent, 2 years ago
I rented this place for me and a friend to have a girls getaway. I loved the pics, and it looks like a very interesting house to stay in. Unfortunately my friends flight was canceled so I got to stay there all alone, but I had the best time the house was above and beyond what I could have ever expected! I loved the indoor Jacuzzi pool, I spent a lot of time there as well as on the rooftop. It was so peaceful very comfortable , clean . The host was very responsive to any questions I had. I would definitely stay here again when in Tulum.
Host Response
Thank you very much Angela! It would be a pleasure to host you again in the future :)
Stephany
Excellent, 2 years ago
We unfortunately had to get out of our Airbnb last minute, and I reached out and they immediately helped us get into their place within two hours. Extremely friendly, quick responses and very helpful. Loved the place, especially the penthouse on top. Found it priced very fair especially since the penthouse feels like a separate apartment, the inside hot tub, rooftop soaking pool and privacy.
Host Response
Thank you so much Stephany, it was a pleasure to host you :)
Monia
Excellent, 2 years ago
We had a pleasant stay. Very responsive to all our requests Val was perfect. House as described!
Host Response
Merci beaucoup de la part de toute l’équipe :)
Yorlli
Excellent, 2 years ago
We loved the super nice place, true to the pictures and the jacuzzi is delicious. A super place don't let it happen !
Host Response
Muchas gracias :)
Joanna
Good, 2 years ago
Beautiful view of Mayan ruins and easy to walk into town. The hosts were so helpful and responsive. The lock on our patio was broken the first night, but they sent someone the next morning to repair it. The WiFi was not available while we were there but when I reached out I was provided an e sim which was very nice of them! They even organized our bike rentals and shuttle services - Valeria is so wonderful! We were very happy with our stay and any concerns we had were quickly assuaged. I would recommend this stay if you want a quiet place to hide away between busy outings!
Dir
Excellent, 2 years ago
Wonderful place to stay! Super clean, excellent service from host
Host Response
Muchas gracias Dir :)
María Del Carmen
Excellent, 2 years ago
Ben and his team very attentive to our needs and the penthouse in excellent condition. We hope to come back with them another time.
Host Response
Muchas gracias :)
Vianey
Excellent, 2 years ago
A very nice, very central place with easy access and the attention was incredible. I will definitely be back 100%recmemdable.
Host Response
Muchas gracias :)
Casandra
Excellent, 2 years ago
First of the Place was so beautiful and so peaceful it was something out of this world seriously dreamy. The hosts were super responsive and the book they had, had everything explained from a history of Tulum to directions of Places & phone number to a taxi + where to get food. Also the coffee machine with the pods was so cute & useful every morning with a beautiful view Of The jungle it was truly one of the best experiences I’ve had at an airbnb & I loved that it was walking distance to many convenience stores, and restaurants would definitely recommend 10/10
Host Response
Thank you very much Casandra :)
Carly
Excellent, 2 years ago
It was exactly like photos - i enjoyed the location, amenities, gym and community area is awesome. It was quiet at night and surround be jungle. Ruins are right next door you can see them from the top. Only thing would have changed is to come when it’s a bit cooler. Late May was warmer than i expected. House manager is very responsible, responsive and kind. They care about your stay. We had a group of 10 girls. Coffee was spectacular and included which was a perk for me.
Kare En
Good, 2 years ago
Nice views. Close to downtown and beach area.
Host Response
Thanks Kare!
Adam
Excellent, 2 years ago
We had such a blast staying here! The amenities were great, and Miroslava was super helpful in recommending activities and places to see. Highly recommend!
Host Response
Thanks Adam! Miroslava is a gem.
Nilay
Excellent, 2 years ago
Thank you for the amazing stay! We appreciate the flexibility and responsiveness during our stay. We loved the place and it was worth more than what we imagined!
Host Response
Of course Nilay! We'd be honored to host you and yours again.
Raisa
Excellent, 2 years ago
Beautiful studio penthouse with jungle views and the ruins from afar. You can also watch sunrise and sunset. The hosts were super helpful with any questions we had about the area. They also helped coordinate transportation to restaraunts and the airport.
Host Response
We loved hosting you Raisa! Come back for the views any time.
Jose
OK, 2 years ago
Very good communication from the host, and the wine bottle detail was great!
Host Response
Muchas gracias Jose!
Alexandra
Excellent, 2 years ago
We absolutely loved our stay at Nocturna. Waking up to the lush view from the bedroom window was the highlight. We enjoyed morning yoga in the common space and a perfect cup of nespresso provided by the host. The team made reservations for us at the beach clubs and recommended excellent dinner choices. Thank you Ben & team!
Host Response
Thanks so much Alexandra! Happy our team could help make your stay wonderful :)
Armani
Good, 2 years ago
Enjoyed hosting a bachelorette here while in Tulum. Everyone had a great time and felt safe and comfortable.
Host Response
Thanks so much Armani!
Sydney
Excellent, 2 years ago
We had an amazing stay at Ben's villa! We were a group of 16 and loved that we were in 2 villas with easy access to each other, double the kitchen and living space, and a shared rooftop. The house is just as beautiful in the pictures, the beds were super comfortable, AC worked great, and it was great that each room had an en suite bathroom. The community was very safe, with 24/7 security, and the community amenities were a great addition to all of the Airbnb amenities. The only thing for big groups to be aware of is quiet hours start at 9pm which is tough, especially if you want to utilize the rooftop or outdoor pool spaces in the evening - though this is out of the host's control. We used the chef service which was delicious, and Miroslava and the concierge team helped us coordinate shuttles to and from the beach clubs and reserved beds for us at the beach clubs. They also managed to get a gluten-free birthday cake on short notice for the birthday girl! Highly recommend staying here!
Host Response
Hi Sydney! Happy birthday to the birthday girl again. Come back and stay with us again any time!
Travis
Good, 2 years ago
Overall we had a pleasant stay. We did not rate 5 stars because the pool wasn’t clean, it needed to be scrubbed down. Also the sliding glass door would not lock so we could never feel at ease. The guest Bicycles were either broken or had a flat tire . We would stay here again because these are easy things they can address and probably will soon. Great location to ruins, town, beach
Host Response
Hi Travis! Thank you for your feedback. We've fixed the latch on the door and got two new bikes! Please come back and stay with us again, this time you'll have a perfect experience!
Asher
Excellent, 2 years ago
My group and I had a phenomenal stay: we could not be happier with our experience. The villa roofs overlooking the national park with fire pits were by far the highlight of the property. Also, Miroslava, Ale, and the whole team at Insiders Tulum could not have been more helpful. We are so grateful to them for helping us organize the greatest trip and best adventure, and highly recommend this property to anyone interested in visiting Tulum. We cannot wait to come back!
Host Response
Thanks so much Asher! Glad you loved the views as much as we do.
Kevin
Excellent, 2 years ago
Cozy and clean space, and one of the best hosts I have ever interacted with. This place is a bit smaller than the photos make it appear, but it was not an issue at all. Having a private patio and pool was really nice and access to a hot tub was really nice as well. It’s a short walk into town from here and the staff at the complex are friendly and helpful as well. I would stay here again and I recommend Ben, Miroslava and team are really the best.
Host Response
Thanks so much Kevin! Come back any time.
Ophelia
Excellent, 2 years ago
We have a wonderful stay , I will recommend to friends and family !
Host Response
Thanks so much Ophelia!
Jessica
Excellent, 2 years ago
WOW THIS PLACE WAS INCREDIBLE. When I say Miroslava and her team went above and beyond even that is an understatement. We had the best vacation of our lives. The house was beautiful and the chefs were amazing. literally the best food we have ever had. Everything that was recommended for us to do exceeded our expectations. Again Miroslava was incredible. What an incredible place we will Absolutely be back!!!
Host Response
We're so happy to hear it Jessica! We can't wait to host you again.
Mark
Excellent, 2 years ago
This place is wonderful. A stylish glass box in the sky in the middle of the jungle, with an extremely comfortable bed, amazing views, and a heavenly breeze. The private penthouse patio was an amazing spot to hangout, and the bikes that were included were awesome. Plenty within walking/biking distance. Miroslava was incredibly helpful and friendly, and the guards were very kind as well. We felt very safe and would love to return one day. Thanks for a wonderful stay!
Host Response
Hi Mark, so glad you saw the beauty in our place too! Come back as soon as you miss the views :)
Cristina
OK, 2 years ago
I'm giving it a 3-star rating primarily due to the value for money, or lack thereof. We paid 3x the avg nightly rate, which set high expectations that weren't fully met. Pros: Airbnb itself was quite charming, offering hot water, & spacious. Proximity to main attractions (ruins and Aldea Zama), was a plus. Co-host was prompt in resolving issues after check-in. Cons: Despite its positive aspects, the location proved to be less convenient than expected due to poor walkability. The common areas and the building itself were somewhat neglected, detracting from the overall experience. A particular concern was the security; the main door's lock was broken, leaving the door open day & night. May not be directly the host's fault, but worth noting. In summary, for its regular nightly rate, this Airbnb would be a good deal, offering a fair balance of comfort & convenience. However, given our experience & the inflated price, I couldn't justify spending more than $100 a night in the future.
Host Response
Hi Cristina - Thanks for your feedback and sorry your expectations weren't met. You stayed during high season, so rates are higher across Tulum. We use an automated tool that sets pricing based on real-time demand, so our rates stay competitive. The unlocked door you mentioned is a gate door at the front of the building. It is not the main door, nor is it broken. It is kept unlocked because the building itself sits within a small gated community with an electric fence and 24-hour security guard. Keeping it unlocked allows registered guests who have already gone through security to easily access the building's amenities. Between the locked gated entrance, 24 hour security guard, and locking the door to the penthouse, there has never been a security issue in 5 years of renting on Airbnb.
Allison
Excellent, 2 years ago
We loved our stay here - Miroslava and Ben made coordination so easy and the place was a dream!
Jason
Excellent, 2 years ago
Great place to stay. Chose this for the view and it was worth it. The staff are responsive and pretty much always there for you. To get there just know it’s a bit sketchy to drive through the trees but honestly it really added to the seclusion which we liked, just have faith in their instructions. To travel out of Tulum this place is great since you’re not driving through traffic to get out. Place was clean and the facilities were a nice little touch though we only used the hammocks. I would recommend a friend or family stay here.
Host Response
Hi Jason, thanks so much! Your friends and family (and you!) are welcome back with us any time :)
Behzad
Good, 2 years ago
Our favorite part of this unit was the great balcony, which overlooks the jungle and is filled with bird song.
Host Response
Hi Behzad, so glad you could enjoy the birds!
Marcus
Good, 2 years ago
Great studio with fantastic deck with view and mini pool. Quiet and comfortable. Easy to get to the beach by taxi, scooter, bike, etc. Lovely spot
Host Response
Thanks so much Marcus!
Kim
Excellent, 2 years ago
Had a wonderful time celebrating a bachelorette at the villa! It was two conjoined units with lots of space and ensuite bathrooms for all the girls! Miroslava and Ale, the cohosts were very helpful in coordinating and recommending activities for the best itinerary ever. Specifically, the private chefs were incredible. We used them for two breakfasts and one dinner - they were professional and made fantastic food with incredible presentations! Truly a highlight. My only thing to consider is that there is a strict no noise policy after 9 pm. Given this is traditionally a bachelorette villa, just take note! The girls were chatting after 9 (no music) and our power was cut off without notice due to a noise complaint. Would have appreciated notice as want to respect the community. Other than that, was an epic time and would highly recommend!!!
Host Response
Hi Kim, we’re so glad you had a great bachelorette party with us and enjoyed our amazing chefs. And sorry about the noise complaint issue. Security and HOA rules at our development are outside our control. Security let us know they knocked on the front door a few times to alert you of the noise complaint around 11:30pm, but no one answered the door. We’ve spoken with security to make sure they also try calling guests by phone. Please come back and see us again any time!
Justin
Excellent, 2 years ago
Host was very prompt and accommodating
Host Response
Thanks Justin!
Leiza
Excellent, 2 years ago
The host and his team went above and beyond. I am incredibly grateful and happy I stayed with them. They made planning a bachelorette for a party of 15 as seamless as possible. They were incredibly helpful in providing any and all of our needs! From transportation, groceries, in house massages and local recommendations. I was blown away, truly. The place is stunning, we did not want to leave. I would highly recommend, especially if you have a large party and would like help planning the trip.
Jill
Excellent, 2 years ago
I can’t say enough great things about this experience. Miroslava and her whole team are incredible. We landed WAY before check in and were allowed to leave our stuff at the place and use the public amenities while the cleaning was still getting done. Everyone was really responsive when it came to coordinating shuttles for my large group of 20 people. Miroslava and her team were always positive and calm even after I asked a million questions. There were fun surprises that went above and beyond expectations and it was by far the best air bnb experience I’ve ever had. The place was gorgeous and exactly as pictured, it made the trip unforgettable. THANK YOU so much to Miroslava and her entire team♥️
Host Response
Hi Jill, I'll pass your thanks along! Thanks so much for staying with us, and I'm glad you had a great time in Tulum!
Debbie
Excellent, 2 years ago
We had a lovely time here. The condo was as described. Peaceful, well stocked, and close to the attractions. We had no issues with hot water like others had mentioned. We felt very comfortable and safe. We would stay there again. Thanks, Ben
Host Response
Hi Debbie, thanks so much! We're happy you enjoyed your stay with us. Come back any time!
Lupe
Good, 2 years ago
We enjoyed our stay in Tulum Ben’s Place made it easy to get to places and loved it was private and secure. Miroslava was great and responsive to all our needs, thank you!
Host Response
Hi Lupe! Thanks so much :)
Queenie
Excellent, 2 years ago
Our co-host, Miroslava, was amazing! She was really proactive about making our trip fun and effortless. This Airbnb was perfect for 3 girls with really comfy sheets, 2 bathrooms, and an amazing view. We also enjoyed how private the location was (shoutout to our favorite security guys at the gate!) Miroslava was the first person I called to help us book another car rental after getting scammed at our original reservation. She also helped us book reservations at a beach club and a delicious private chef experience (definitely a must try!). The water went out for a few hours on the last day and the wifi wasn’t working for a while, but Miroslava offered to reimburse us for our inconvenience. Overall, this was the perfect Airbnb for our girls trip with such an amazing co-host!
Host Response
Hi Queenie! Miroslava is the best, right? Come back for the views any time!
Ryan
Excellent, 2 years ago
This airbnb is one of the nicest in the area - lots of space, clean, very secure/gated entry, and has everything you need (a lot of airbnbs in Tulum don’t come stocked with certain items, so this was a huge plus). Our hosts were very communicative and accommodating. We absolutely loved the jacuzzi in the middle of the downstairs living space. The unit also has full bathrooms for every bedroom (if you travel with groups often, then you know how much of an advantage this is). Thank you for a great stay!!!
Host Response
Thanks so much Ryan! We're glad our team could give you an amazing experience.
Vladimir
Excellent, 2 years ago
It was one of the best places I ever stayed, definitely coming back .