Ben

Reviews

360 total reviews · 3 listings

88% Excellent

360 reviews

4.84

2018–2026

Cleanliness 4.8

Accuracy 4.8

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.7

360 reviews

2BR Home in Tulum

Amitza Yazmín

Not good, 4 months ago

Good location, away from street noise. I didn’t have a great experience though as AC on my bedroom wasn’t working upon my arrival, WIFI didn’t work neither and cleanness of the condo could have been better. If those things were different I’d would have had a good stay; most of the time the co-hosts were answering my messages in a timely manner. The place is beautiful. But because of those issues I left after my second night instead of two weeks as I had planned.

To us, privacy is important in an AirBnb. This space is the loft space of a bigger apartment. To the host, a plant pushed in front of the staircase dividing the two floors is enough to warrant renting out the “two” spaces separately. Essentially if someone was renting the other apartment, they would have access to your space. To be fair, it’s an amazing rooftop space with amazing views of the jungle. What’s not fair is that the pictures must have been taken many years ago because the space is very worn. During our stay at least, the following amenities were listed as available to us but were, in fact, not available: oven, full size fridge, clothing closet, toaster, kettle, bbq grill, yoga mat, surround sound system, cinema space (common space). The room darkening shades have large three to four inch gaps between them letting in light from the porch and making the privacy problem worse. We reached out to the host to address the safety issue and they did not feel it was a concern.

Host Response

Hi Joshua — I'm sorry the space didn't meet your expectations. The photos are all relatively recent. All of these amenities are indeed available. I wish you had asked as we would happily have shown you were they are. The only thing you mentioned that isn't available is a surround sound system, but we don't advertise that as an amenity. What we offer is a Sonos speaker, which works great for the rooftop apartment. As to your concerns about the separation of the two units, as I mentioned to you, we have been renting these two apartments both together and separately for over 8 years and have never had an issue regarding privacy. The upstairs unit has two locking doors and is completely secure. The condo is also within a gated community with 24 hour security. Best regards, Ben

We adjusted fine- the 3rd floor leaks water all over when rains, toilet do not work well on second floor pools on roof top are not as clean, the clean crew did not clean like they should have someone else’s tooth brush was left in the shower, so the little things that make you frown- also we did not have access to the large pool or pool table due to remodeling so we spent extra money to enjoy pool access at another location which really took me over budget.

The space is very nice, very private, and has a 24 hour guard at the gate that can take packages and etc. Hosts were fantastic. Very very helpful, gave us a lot of things to be comfortable like coffee pods and soap and water. Pool was always clean and warm. Plenty of pans and dishes and an oven for cooking. Very comfortable beds and good AC. Warm water works great and shower has good water pressure. We had a great time and hope to come back!

Host Response

Thank you so much Jacob! We’re delighted you had such a great stay and look forward to hosting you again :)

Our stay was absolutely perfect! The hosts went above and beyond, helping us with everything from event planning to arranging transportation. Their professionalism, attention to detail, and genuine care made our trip seamless and stress-free. Truly a 10/10 experience, we couldn’t have asked for better

Host Response

Thank you very much ! We’re glad you had such a great stay and experience :) Our dedicated concierge Valeria will be happy to read your feedback!

It was good, good place, nice. Quite large, we were 16 people and quite spacious for everyone, however the fact that they are two houses united made us distance a little. The only bad thing I can say is the guard, nothing friendly... since the arrival we asked for help he did not cooperate with anything. Quite rude, he told me that time of arrival that we could not make noise after 10 and it is correct, so it was clarified from the beginning, I kindly told him that we were a big group and to control the sound could be difficult but to let me know and we lowered the noise just that… however, instead of telling us that we were making noise it came from nothing recording us and invading privacy and threatening that I would call the police… The rest was fine, the billiard was a little neglected but from that outside the property was pretty nice.

Loading...