Vacasa

The house is beautiful, comfortable, and very well located, but the experience was overshadowed by the poor communication with Carlos Vargas and Vacasa. The host chat is handled only by a bot that resolves nothing, my emails went unanswered, and calling the number provided redirected me to another number in the US. I wanted to add one more night, but when I finally reached Vacasa, they could not send a simple reservation change and told me to call Airbnb, even though hosts normally send the change for guests to accept with one click. I arrived on time for the 4:00 p.m. check-in but still had to wait because Carlos had not sent the QR code required by security. The 4:00 p.m. check-in and 10:00 a.m. check-out are inflexible: you pay for a full night but have the house for less than 20 hours, while in Costa Rica check-in is usually at 2:00 p.m. and check-out at 11:00 a.m. The internet speed could improve. The property is good, but guest support was practically nonexistent.

Excellent place near SJ. The staff was very helpful and friendly, especially Ms. Virginia, and the caretaker was very attentive. The design of the apartments is very well thought out and everything is of very high quality!!! We will definitely be back.