Villas Luxury

Great location, but disappointing host experience. Beware of booking with this host. Positive: Chef Facundo (@chefservicemexico) is amazing & you can book directly, without the host. Missing & broken amenities: Missing a full sized bed when we arrived, leaving guest to sleep on a mattress on the floor the first night. We remained patient while host addressed the missing bed & broken amenities (clogged sink and toilet, faulty AC). The hot tub never worked; host acknowledged this on our last night but now claims otherwise. Poor communication & disputed charges: Guests should be able to request repairs for broken amenities without receiving hostile messages on the last night of their stay. Host also now falsely claims we made extra demands, including for a twin bed he offered and we accepted. He was unresponsive for weeks before arrival, prompting Airbnb to offer penalty-free cancellation. He seeks payment for early check-in that he gifted us, despite the house not being ready early.

Our vacation was wonderful. We did have a few hiccups with communication due to some staff turnover but eventually everything was resolved. The private beach is incredible. The bedrooms are comfortable. The common area was great for all of us to have meals and relax. The pool and jacuzzi are lovely. Our chef Facundo with @chefservicemexico was honestly unreal. He was intentional and talented. Our food and drinks were amazing and delicious. He was a big highlight of the trip. We'd love to come back next year.