Luis

Reviews

76 total reviews · 3 listings · 3 locations

89% rated 5★

76 reviews

4.78

2017–2026

Cleanliness 4.8

Accuracy 4.7

Communication 4.5

Location 4.7

Check-in 4.7

Value 4.6

76 reviews

5BR Home in Antigua Guatemala

Fernando

Excellent, 3 months ago

A totally amazing place to stay Highly recommended. A place that seems like it's from another planet. Thank you for having us. We would be happy to come back.

Host Response

Thank you very much for your kind words! We are very happy to hear that you enjoyed the house and had an excellent experience. It will be a real pleasure to welcome you again when you wish to return.

3BR Home in Puerto Barrios

Javier

Repeat guest

Excellent, 5 months ago

Excellent place, very good for relaxing

The house was clean and communication was generally timely although not always accurate. Location was pretty good but a lot of walking was required. We knew this would be the case and it was not a hardship for us, but others should be aware. There were issues. This was a high priced rental based on size and amenities. In our case, the pricing initially felt fair based on these amenities. The “hot” tub was like warm at best as was the sauna. As a result neither was used. The kitchen literally had nothing in it. Not even starter amenities like a days worth of coffee, sugar, cooking oil, etc.There was only hand soap in the bathrooms, no shampoo etc. Most importantly the WIFI was worthless. It had to be reset each morning by someone who had to come to the house. It was dead again each evening. Even when it was connected, it never worked in the bedrooms because of the lack of repeaters. Based on these issues the house does not represent a good value and is way overpriced.

We went with my family. The house is spectacular. It's a mansion Beautiful with an amazing view!!! The photos posted don't do it justice!!! The rooms are super comfortable, and you can see the lake from anywhere in the house!!!! The kitchen is beautiful, the living room has a TV to watch a movie with the family!! Heated pool, barbecue, you can access the lake by going down the stairs (there are several but it's worth it. During my two-day stay we went up and down about 4 times. It's very safe, there are breaks) and when you get there there's a pergola that's ideal for a barbecue!! We bathed in the lake. The people who helped us in the kitchen were super friendly!!! The housekeeper helped us at all times!!! We will definitely return to the house and the experience was amazing!!!

3BR Home in Puerto Barrios

Day

Repeat guest

Excellent, 1 year ago

Beautiful

Los Amates house it’s an amazing mansion. The housekeeping and caretakers are extremely helpful and always ready to help. They spoiled us since our arrival and made our experience an unforgettable one. About the place, it’s a beautiful place, we felt ourselves at home. The access to the lake it’s a bit rough but it definitely worth it. The pier could be better as it’s short to dive in the lake but if you’re not too demanding, you could have a very fun time swimming at the lake. We had a rough start, the preparation for our check-in was late by the admin and we got requested personal info from my guests on a very short notice. This gave me unnecessary stress while I was on vaccinations. Luckily, arriving to the place, the local staff made me forget about the bad time and me and my family enjoyed an unforgettable time together.

Host Response

Gracias Pablo por sus comentarios, estos serán tomados en cuenta para mejorar nuestro servicio.

3BR Home in Puerto Barrios

Javier

Repeat guest

Excellent, 2 years ago

An excellent place, very good amenities

Your reservation was changed at the last minute. They gave us an option that wasn't like the photos. A neglected and old place. In the place there were other people who used the kitchen and we were never informed. Suddenly it looks like a lady in the kitchen without our knowledge. They kept food in the refrigerator that wasn't ours. When talking to the person in charge, they just said, “Good afternoon. I have transferred your feedback and complaints to the house manager as well as my superiors.” We are still waiting for feedback. It's a shame because we had a good experience the first time , but with this happened I would not recommend to the people managing these properties due to lack of communication and commitment

5BR Home in Antigua Guatemala

Gabriela

Excellent, 3 years ago

We had a great stay. It’s a great location and safe. We will be back.

5BR Home in Antigua Guatemala

Luis

Excellent, 3 years ago

Great place and location, cozy and how to get around. Close enough to get anywhere in Antigua easily and at the same time with privacy and tranquility.

5BR Home in Antigua Guatemala

Javier

Excellent, 3 years ago

Excellent facilities, everything was clean and tidy. A very nice house in a great location.

I really like this house. The cleaning lady does a great job in keeping up the house. It confortable and it has everything you may need. Internet was slow in case you need fast speed internet and won’t reach every corner of the house. Other than that, this is the perfect home for your stay. Good water flow, all restrooms work great, comfy couches and beds, fully furnished kitchen. I will definitely stay again at this place.

5BR Home in Antigua Guatemala

Gabriela

Excellent, 4 years ago

The house is very comfortable, clean and well located. We would rent it again

5BR Home in Antigua Guatemala

Gabriela

Excellent, 6 years ago

It's a lovely house, as nice as it looks in the photos! Very well cared for and clean, well located and with good service! Super recommended.

5BR Home in Antigua Guatemala

Andres

Excellent, 6 years ago

Great property with jacuzzi and good location.

5BR Home in Antigua Guatemala

Luis

Excellent, 7 years ago

Very nice place. Luis was good and communicated with me.

The place is very nice, and the service people are very attentive, however there were details that totally overshadowed this. We booked more than 2 months before and at 2 hours after arriving the owner called in a haughty and abusive way to say that we had to vacate because she was going to arrive with her family the next day. Luis, the host, said he would try to fix it but nothing, there was no other place to go with my family visiting from Europe and USA. We had to return to the capital the next day. They reimbursed us part of the expense but I am still waiting for the supplement, although in principle they offered it immediately, then on January 3 and today 7 I have not received it. it seems like this is the first time that has happened to us, but it was fatal for us offered other places but where we didn't all fit.

5BR Home in Antigua Guatemala

Juan

Excellent, 7 years ago

The location of this house is amazing, close to everything giving the visitor the opportunity to experience Antigua. You are able to walk to many restaurants and the central park or better yet take a tuktuk. The house is beautiful and clean. The beds very comfortable. The views from the upper terrace were amazing with views of Pacaya and Fuego. Definitely a place to go back!

This home is perfect for families who want a place to hang out together in a convenient location on the lake. We brought in all our food but the staff was friendly, helped us clean up and even picked up some fresh items for us. There is a strange but awesome swing set, a trampoline and a paddle boat, (not to mention the pool), that kept our kiddos entertained while we could enjoy our time together. There are steep steps to the water but that is pretty common. The room situation worked out great for us with three families - each with our own big bed and two bunk rooms for all the kids. We wish there had been WiFi, but we knew it wasn't offered from the site so we were prepared. Overall this was a great place for us! Highly recommend!

Meeting and my family were so happy to have stayed here. The view is incredible, the pool was climatized as described in the house description. The rooms were very clean, the beds very comfortable and there were several sheets and towels for all my family. The living room and kitchen had a beautiful view to the lake, well the entire house has a beautiful view to the lake. We couldn't have asked for more, this is a perfect place for large groups and for kids to have fun. The guardians and the ladies helping in the kitchen were the best, they were polite and helped us in everything we needed. We would definitely stay here again. Luis was also very polite and responsive to all of our questions.

Lake Front House At001

Pablo

Excellent, 8 years ago

The place is spectacular, the view of the lake indescribable, personalized attention, there is good access to the house and the cars are well guarded, if they carry children they must have special supervision because the steps facing the lake do not have railings.

Lake Front House At001

Marianne

Repeat guest

Excellent, 8 years ago

My husband and I treated his extended family to a weekend at Los Amates. We live in the U.S., but his family lives in Guatemala near the capital. There were 16 of us in all, not including our driver (we contracted for a small bus to take us from the city). There are separate quarters for any help you may bring with you. We had a wonderful time. Los Amates is a beautiful property with a stunning view of the lake. I say property, because it consists of more than one building. The bedrooms are housed separately, connected by a covered walkway a few steps from the living room, dining room, kitchen. A nice gas grill sits just outside. A few steps downhill take you to the pool and patio where you have the best view of the lake. Also on this level are a play area with swings and an in-ground mini-trampoline. The children in our large extended family had a blast on the play equipment and in the pool. Many stone steps downhill to the lake take you to another building open on the lakeside, which has a large bar and kitchen area with a built-in grill and sink. There is also a half-bath, which is large enough for changing into bathing suits. There are lounge chairs, a large table, and two large, wonderful hammocks. A few more steps take you down to the water's edge. If you want to swim, the pool on the upper level is warmer than the crystal clear water of the lake and it is recommended that you have water shoes because of the rocky bottom of the lake. However, there is a cement boat ramp, which is where our group swam and played. There is also a paddle boat with room for four people. One of the nicest things about Los Amates is the help. There is a caretaker who opens up for you and who is responsible for caring for the beautiful gardens. There are several large and beautiful amate trees, five avocado trees, and a large variety of flowers and plants. There are two maids who were wonderfully attentive and gave great service. The caretaker and his son, as well as the maids, helped us carry things down to the lakeside building where we fixed lunch and spent the afternoon. We had just a few minor disappointments, one being the lack of Wifi, which had been listed as an amenity. The beds were comfortable, and I especially liked the pillows. Two beds listed as a double and a queen turned out to be king-size. The shower had good pressure and the water was hot. It does get cold at night, but there were plenty of blankets. I highly recommend this property, especially for a large family.

Host Response

Thank you for the review i apologize for the wifi and the dock the owner told me it would be installed next time you rent with us we will issue a discount for your family on any of the properties we manage. Have a great trip back

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