Denise

Reviews

Superhost

486 total reviews · 11 listings

86% rated 5★

486 reviews

4.78

2016–2026

Cleanliness 4.9

Accuracy 4.8

Communication 4.8

Location 4.7

Check-in 4.8

Value 4.8

486 reviews

3BR Villa in San Juan del Sur

Joachim

Excellent, 3 weeks ago

The house was beautiful ! And the host really nice to us

4BR Villa in San Juan del Sur

Víctor

Repeat guest

Excellent, 4 weeks ago

Excellent ocean view. The house is very comfortable and close to town.

We absolutely loved our stay at Vista Real! The views are truly unreal and were one of the highlights of our trip. Juan and Yessenia were incredibly attentive whenever we needed anything while also giving us plenty of privacy and space to enjoy our vacation. Communication has been top tier. The house was clean, beautifully appointed, and had everything we needed to prepare meals, relax by the pool, and enjoy evenings grilling while taking in the breathtaking sunsets. We especially loved spending time on the patio, soaking in the incredible vistas. A 4x4 vehicle is definitely recommended, but once you get familiar with the roads, it's easy to get to San Juan del Sur and the beautiful surrounding beaches. We felt completely at home and couldn't have asked for a better place to stay. We can't wait to come back!

We stayed for 3 days and 2 nights, 12 people (10 adults, 2 children). We had problems with the toilet paper and water. In other houses that we have stayed in previously in the area, there was always someone asking if we needed anything. On this occasion, since the house was handed over to us, we had no further contact except when we left and called you to receive the house. It was never mentioned that the house is basically two floors. If we had known that beforehand, we would have looked for another alternative. That information is always missing. There are rooms that share bathrooms, which takes away privacy.

Host Response

Hi Ronald, thank you for your comments. We will take into account your suggestion to contact our guests more during their stay. We were also always available if you needed anything. If you had contacted us, we would have gladly assisted you with anything you needed. As for the layout of the house, the photos show that it has two floors and 4 bedrooms and 3 bathrooms, so it is understood that two bedrooms share a bathroom, but it might be worth putting it in the description as well to avoid confusion.

First place I stay were they pressure you to pay an extra $200 dollar deposit, make you sign many forms, instead of worrying about the place being clean, it was full of spider webs, bath dirty showers. She should inspect property before turning in, but she was worry about forms and money. She wrote to me about $56 extra for energy which is fine, still waiting on the rest of my deposit money. They also have a dog full of fleas and thicks that will go inside the house every time we open the door. They said that the dog is part of the house. All I need is the blame for the dog going inside. Very unhappy with this stay for the money they ask, over 200 a day

Host Response

Hi Dennis, I'm a little confused by your review because you added one night to your stay, which contradicts your review. We have the deposit issue in our listing, and we sent it in the welcome message in case you didn't see it in the listing, and your deposit was returned. We also state in the description that a female dog lives in the house, so we do not allow pets. However, the caretaker reported that they brought a female dog.

Stayed at this great property for a few with my family while traveling throughout Nicaragua. The property is great, but you will need a 4X4 vehicle to get to it. Regardless, we enjoyed our stay. The only thing we were confused was the electricity limitations as far as how much electricity you consume, but it was ok we were within range in our stay and the host was very kind and helpful as well as the gentleman who takes care of the property.

It was a great home with a beautiful view. We just had a few issues with communication where the host/person in charge didn’t communicate the water heater was damaged and the water pressure was super low and they were planning to replace the pump during our stay. I would have had no issues if this was communicated in advanced. Additionally, the place is nice and the view is gorgeous but the finished needs some refreshing. Other than that this was a good place to stay in San Juan.

Host Response

Hello Briggitte, the water heater works, we just couldnt run it while the power was out with the generator, we later came to turn it on and I was informed you used it without any issues. Unfortunately our pump broke during your stay and we tried replacing it as soon as we could so you could have good pressure, our apologies for the inconveniences.

This place is amazing . No need to look any further if you are staying in San Juan Del Sur this is a great experience the staff is very helpful with check in and then they leave you alone until check out but they are only a call away for anything you need the views and amenities are top shelf . I felt like I was living in a movie. The one thing you MUST have is a vehicle that can navigate the terrain I would recommend a 4x4 we rented a Toyota Fortuner and I am so glad we did . We had no issues with getting in that . You are only about a 7 to 10 minute ride from the beach and city center and there is a grocery store near the entrance Dint hesitate in booking this property it is well worth it .

Overall, the place is 10/10. They are working on the entrance to the road, but that's a temporary thing! Once it's fully paved, it will be more than a success! But when it comes to the house, it has a great view and all the necessary amenities—it's amazing, and I felt right at home! The staff members who are in charge of guest services respond very kindly and provide solutions to make your stay safe and reliable. I loved it and would come back many, many more times.

4BR Condo in San Juan del Sur

Julio

OK, 6 months ago

I think it needs a lot of maintenance. Unfortunately, the A/C in the main bedroom never worked during my stay, the coffee maker was dirty and the filter was broken, there was no Wi-Fi available for long periods of time, and the shower drains were clogged (we were out from 6:00 a.m. to 5:30 p.m. on Saturday, giving them permission to come and repair the A/C, and no one came during that time). Then, around 6:20 p.m. on Saturday, when we were showering and getting ready to go out to dinner, they wanted to come and repair the A/C, which I found uncomfortable to allow them to enter since we were showering. We ended up sleeping on the couch in the living room. I think we could have found a much better place of higher quality for the amount I paid.

Our family vacation felt like we were walking on eggshells. I’ve stayed in many Airbnbs and have never been required to leave a deposit, which was surprising. I specifically booked this property because it listed hot water, which is essential for my infant. Upon arrival, there was no hot water, and after I brought it up, the listing was modified. The pool was nice, but the house overall feels somewhat run down. The sliding doors are difficult to open, and the kitchen had an ant infestation. Also, there was a strong sewage smell. The security guard was helpful but one morning while I was nursing my baby, he unexpectedly entered the outdoor area to do gardening work without notice. The checkout process was the most frustrating part. They conducted an extremely detailed inspection that lasted about 40 min. We had already made the beds before leaving, but they were completely stripped apart during the inspection. It felt excessive and unprofessional. Vacations should feel relaxing!

Host Response

Thank you for your feedback, Jennifer. Unfortunately, in our ad we state that when renting you will be asked for a deposit and we refer to it again in the welcome message, but some customers are selective in what they read. Hot water is not one of the amenities we offer, it is only mentioned by mistake in the same paragraph where we explain the deposit. That's why we rectified it to avoid future inconveniences. We understand that vacations should be relaxing, but when guests damage the house and deny it and hide behind a bad review, it is difficult to have a smooth process where both parties collaborate. We also appreciate any feedback.

Beautiful sunsets, amazing ocean, and night sky views. Wonderful weather in the evenings and the mornings, fairly warm during the day. Calm and nice surroundings. Don't expect full privacy, though. The caretakers live downstairs. There is something about local electricity that could turn into a very expensive charge. However, we had no problems. Specifically, if you followed the owner's advice. Their caretakers were wonderful to us. Overall, we are very happy and satisfied with our decision, and I recommend this beautiful place and host. Thank you.

The property has a phenomenal and impressive view of the SJDS bay; one of the best in the area! Description and pictures of the rooms, bathrooms, kitchen, living room and amenities of the property are quite accurate! Melissa was the person who was present at the time of entering and vacating the property; she was very friendly, cordial and quite flexible; her instructions were clear and easy to follow! Some of the details that were notable during our stay were in the pool area; in the green area (around the pool) we found empty chewing gum wrappers and tictacs, several q-tips and wipes! The pool is in a condition of NOT being used immediately, as is the refrigerator! Despite these small drawbacks, our stay was quite pleasant and staying at Denise's house is totally recommended! Thanks to Melissa for her kindness and we hope to return soon. Kind regards. Claudio

The lady and her husband who live downstairs and take care of the housekeeping are impeccable. Always respectful when we asked to sleep instead of cleaning, the cleaning has always been well done they did more than what I am used to. Always smiling, always in a good mood, never bothered by the noise even when we thought it was a little loud. I couldn't have asked for better service from them really. They are always available for whatever help is requested. 10/10!!

The pool is the star of the house. The rooms are quite comfortable, but as always, the aesthetic details affect the presentation. Similarly, during our stay, there was no hot water and there were too many insects in the kitchen. The caretakers are separated by a door to the property, a little uncomfortable to the point that there is a bathroom that literally has a ventilation window that connects with the caretaker's room, apart from those details the house was quite cozy for my family. I recommend it for people who are not so delicate because they help you with everything. Thank you so much for everything

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