Tobi Wallace

Monteverde Views & Wildlife Retreat - Cabins for Rent in Monteverde, Provincia de Puntarenas, Costa Rica

Monteverde

6BR Monteverde Home – Gulf Sunsets & Nature Escape - Houses for Rent in Monteverde, Provincia de Puntarenas, Costa Rica

Thank you so much for taking time to give us your opinion on our house. Yes, you are right. The house is a traditional quaker home set in The Cloud Forest. Built in a time when materials were hard to obtain in Monteverde. Many guests enjoy this type of setting, but for others it's considered a minus. We will be remodeling some areas!! Gracias...

Dear Antonia, Thank you for your feedback. I’m genuinely sorry to hear that your stay did not meet your expectations. While I wish you had shared these concerns during your visit, we could have addressed them immediately to make your stay more comfortable. We care deeply about our guests’ experience and are constantly working to maintain and improve the house, which is a rustic, traditional Monteverde home with charm and character that many guests appreciate. Regarding the tours: we offer tour bookings as a free service to help guests access the best local experiences — there is never any pressure to book them, and we strive to treat all our guests with respect. I must also add, out of transparency for future guests, that before posting this review, you did request a refund and stated that if I did not provide it, you would write a negative review. I chose not to give in to your threat. Wishing you all the best in your future travels. Warm regards, Tobi