Carlos

Reviews

Superhost

139 total reviews

93% rated 5★

139 reviews

4.92

2016–2025

Cleanliness 4.8

Accuracy 5.0

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.8

139 reviews

Restoration Hardware

Maor

Excellent, 1 year ago

Thanks for everything. Perfect place.

Carlos was a pleasant, very responsive host. Our flight was very delayed, and we were still able to easily enter at 3am. Fernanda helped settle us in the next morning, and any questions we had were quickly responded to. We liked that the condo was appointed with bar soap, shower gel, shampoo, bath towels, and beach towels -- these days many AirBnBs don't have a full suite of toiletries, which can be frustrating if you arrive too late to buy such things. The compound was pleasant, and sitting outside in the courtyard was relaxing, as was relaxing inside. The beds were comfortable. The area is walkable, and we didn't need to take a taxi once. It is also an easy 12 minute walk to/from the ADO bus station, if that's how you're getting from the airport or using the ADO to see further flung parts of Mexico.

The apartment is in a perfect location right off of 5 Avenida Norte, the pedestrian strip filled with restaurants, bars, coffee shops, etc. We were staying at another Airbnb that just didn't work out for us and booked Carlos' apartment at the last minute. The apartment was clean, comfortable, and very nicely decorated with super high ceilings. The courtyard right outside with the pool never felt crowded, and we barely saw our neighbors. Carlos and his daughters were gracious and responsive hosts. We definitely recommend this apartment and Carlos and his family as hosts. We plan on bringing our family back and hopefully will stay in his 2 apartments there. Thank Carlos for swift response to our messages when we needed a new place to stay! We will be back!

My daughter and I stayed at Carlos’ place in mid January. The place was perfect for its location, just half a block from 5th Avenida. We could walk to all the restaurants. Carlos’ daughters were there to greet us when we arrived and helped orient us to the parking garage (so convenient) and some details in the home. They were very hospitable. The place itself was very nice, albeit not cozy. The kitchen, although spacious, was not well stocked with cooking pots and pans. We just went out for all our meals and that worked out great. My biggest complaint were the two dying cockroaches we encountered— one dying on the floor by the toilet, and one under the kitchen table. The place was clean, but disposing of the cockroaches was quite unpleasant for me. Overall, a very nice place to be.

Host Response

Hello Jo, hope you had a nice trip back. Sorry for the inconvenience of the cockroaches if we had known that they appeared we would had send someone to clean them. We fumigate once a month to prevent them. Normally they come out to die, but we will be more careful. Saludos, Carlos

Our stay at this condo was truly a great experience overall. Everything went very smoothly from our communication with Carlos who responded to us very quickly at all times. Carlos was travelling out of the country and his son, Carlos Jr. did an excellent job of filling in as our host. We were warmly greeted and the check in experience was flawless. Carlos Jr. took the time to show us everything we needed to know, he was super friendly, polite and knowledgeable. The condo location is amazing! So close to the action yet just far enough off 5th Avenue to feel like an oasis in the middle of town. There were a few minor maintenance issues with a bathroom faucet and a water leak during heavy rain, but Carlos took care of these very quickly. There are many new condo projects in the area, however this place stood out with its well appointed designer interior that gave it a very sophisticated look, high ceilings and glass wall that was unlike the generic modern cookie cutter condos.

We had a wonderful stay in the appartement! It is absolutely gorgeous. It has everything you need for a wonderful time in Playa del Carmen. +++ The beds are so comfortable, like clouds! The communication was easy and we felt very welcome. The space is really beautiful, and like an oasis inside of the city. We felt very safe. We rarely saw the neighbors and the shared space is lovely. We work online and the wifi was perfect. The location is amazing, right in the center of everything, so you can walk everywhere, we really enjoyed it. The down side (not related to the appartment itself) is the noise, every evening around 7pm until very late you can hear the bars from the main street and it can be loud if you are a light sleeper.

Amazing location right in the heart of PDC, yet once you walk through the gate it’s like you are away from the hustle and bustle. Beautiful loft - looks just like the photos. Amazing sunlight through the floor to feeling windows. Free parking in the garage was very much appreciated. Definitely not like the typical PDC condos which all look the same. Very responsive host, and there is always someone available if you need anything.

Beautiful, stylish apartment in an ideal location one block from the action on Fifth and a couple blocks from the beach, yet a peaceful oasis as soon as you enter the door to the cozy open air complex. It was perfect for our group of two parents and three teenagers. The pool is "adult depth" so need to keep that in mind for young kids. I can't say enough positive about the quality of the space, kindness and availability of the hosts Maria and Carlos, and the great location. Based on other reviews, I was looking forward to seeing the place--in the end, it exceeded all my expectations. Truly a highlight of our visit to Playa del Carmen.

FIVE STAR CONDO Let me start by saying, location, location, location! This fabulously stylish condo is smack dab in the middle of everything; just open up those wooden doors and you’re in the middle of it all! No car needed, however, parking is included…. We were met at the condo by Carlos’s daughter who showed us around. From the moment we walked in, we could tell that this space was a step above the rest. The condo is absolutely beautiful decorated with gorgeous furniture and accessories, it looks even better in n person! Everything was top notch, and the bed may have been the most comfortable one I’ve ever slept in! We’ve stayed at various Airbnb around the world and this was easily our favorite! Communication with Carlos, the host, was wonderful throughout, he’s extremely responsive and accommodating. If you’re searching for an amazing place to stay in Playa near the beach and 5th Ave, stop looking, this is the one! I can’t wait to return. Thanks Carlos and family for an amazing stay!

Restoration Hardware

Sam

Excellent, 4 years ago

Place was just as described. Awesome location, just walk out the door and you’re in the middle of 5th Avenue. A bazillion great places to eat, few minutes walk to the beach. Comfortably accommodated 2 adults and 2 kids. Carlos was a super host and very welcoming. Would definitely come back 😎

OMG I couldn’t have dreamed of a better place to stay while I was visiting Playa Del Carmen! This place has so much to offer and you will not be disappointed! The location was fabulous as it was right on 5th Avenue (where you wanna be in PDC for bars, restaurants, shopping, etc.) given the fact it was pretty central location wise, it was quieter than I expected! You could still hear some music at night but it wasn’t anything too crazy! Also your a few minutes walk to the beach which is so nice! The pool area at the accommodation is great and relaxing as well! The check in process was pretty simple and the condo was easy to find given it’s location! The condo itself is beautiful and has so much unique decor and is very spacious! The Wi-Fi worked great as I was working remotely there for the week. The only thing I found a bit off about the place was the master bed was very plushy and a little bit uncomfortable to sleep on (I felt like I was sinking into it!) so I ended up just sleeping in the second bedroom which was great! Otherwise, I loved everything about it and look forward to when I can return for another amazing stay! Also, you can do UberEats or use Rappi (like the InstaCart of Mexico) for food if you feel like saying it! It was very simple to use thanks to the amazing location and set up of this place! Highly recommend staying here!!!

We enjoyed our stay at Carlos' place! His daughter, Fernanda, was our main point of contact and was superb. The laundry machine was broken so she offered to do our laundry for us twice at no charge during our stay. The place is HUGE! We love high ceilings and this place definitely had that. Location is great (right down the street from Reef28 Hotel, 5th Avenue, Grand Hyatt, and so much more). The complex is very quiet most of the time and you will rarely encounter the other residents. Everyone pretty much keeps their shades down so you can enjoy the pool in privacy. The condo itself has everything you need. Comfy bed, access to streaming services, fully stocked kitchen, great water pressure in showers. And whatever you don't have, Fernanda is seconds away. You will definitely enjoy your stay here.

This condo was perfectly situated in Playa del Carmen. It was within walking distance of great restaurants and a few blocks from the beach. There is a secure parking garage below the complex which was great for my family. We rented a car and went on daily excursions south of Playa del Carmen. The condo is surprisingly quiet within the secure walls of the compound considering it is so close to 5th Avenue! The beds were super comfortable, possibly more comfortable than mine at home! Thank you Carlos!

Overall the stay was great. The location was perfect! 30 second walk to 5th Ave and a Starbucks right across the street. The home itself was in pretty good shape EXCEPT for the bathrooms. Drainage is slow and there were not enough washcloths and towels for our group of 4. The pool was also not clean and we did not get to enjoy this. We did enjoy the privacy of the unit and liked that the host met us to do a tour when we arrived!

Host Response

The towels and more towels were in the drawers of your closet a lot ! The pool is cleaned every day it was raining that’s different Sorry for your one day stay

Wow, as suggested by others it is better than the photos. Small immaculately maintained complex of 12 units but feels like even fewer. The onsite condo staff keep the place so clean it is hard to imagine. Carlos is so responsive and helpful upon request but leaves you alone to enjoy your stay. He even recommended a dentist upon request. We were a family of four with children ages 5 and 7 and the pool was perfect for all of us. It is super hot in June and the A/C worked great, no problems with internet or TV as we wanted to see all the women world cup games (and did). Starbucks is 20 feet away on the touristy 5th Ave such that the location could not be better. You can walk to everything. We had a car in the garage and only drove it one time. Beds are amazing and the layout of the unit is perfect. Added touches of fresh fruit, cold beverages and provided ice and water were a big plus along with bathroom amenities and laundry soap. We actually want to leave Tulum early to get back to this great spot. Yep, the seagrass is still an issue but my rating is for the rental not the beach. This condo is in the best location in Playa especially given the seagrass issue. The style of the place is simple and modern just the way we like it. Lastly, try Oh LaLa restaurant if you visit. Food is pricey (same as SF prices) but great. Thanks again Carlos!

Just got back from our stay at Carlo's place. I cannot express enough how fantastic this condo is. The pictures don't really provide the true experience. Everything about this condo is top notch. The location is seconds from 5th street and just a few minutes to the beach. The condo itself is very well decorated, style and comfort all in one. Inside the building feels like you could be anywhere in the world without realizing that your steps away from the very busy and very active 5th street. I would definitely stay here again and would most definitely recommend this place to others. Carlos and his wife are great hosts and were there for us immediately for anything that we needed during our stay. 5 STARS all the way around!!!

Restoration Hardware

Holland

Repeat guest

Excellent, 7 years ago

Have stayed here many times and have always had a top notch experience. The hosts are very helpful, great location, and lovely place. Will definitely book again

The apartment is super centrally located, in a small side street right next to 5th Avenue where all the restaurants, cafés and shops are. What I liked about the apartment: Clean, modern and stylish furniture, beds are comfortable and bed sheets are nice, big living space and kitchen, tv with Netflix etc. and Sonos sound system, washing machine and dryer (the maid even washed my clothes for me), the whole building has beautiful architecture and a little inside courtyard with swimming pool and sun chairs. 3 things that I did not find ideal: (1) The window shades don't fully black-out the light in the morning, so if that's important for you, bring a sleep mask. (2) If you want a lot of privacy then better stay on a higher floor. When neighbors walk by they could potentially see inside the living room and even the bed room. (3) There can be some noise / music from the nearby 5th Avenue bars in the evening but it usually ends around midnight. Luckily the apartment is not in the main party / bar area of Playa where it would be way more noisy. The owner is super nice and helpful. Communication and check-in / check-out was perfect.

Wow this place is truly amazing! Location couldn’t be better just a few steps and you’re right on 5th Avenue and the beach is just a couple of minutes away as well. The apartment is even better than in the pictures, super clean, nicely decorated and overall just got a great vibe to it. The quality of life while staying here was really good :) Carlos is a really great host as well and really went out of his way to make our stay as good as possible! Also good communication with quick answers all the time.

Restoration Hardware

Fernando

Excellent, 7 years ago

Definitely for something, it's Airbnb Plus. 100% recommended very friendly host

Host Response

Muchas gracias

This place is fabulous! The location is quite central, but it feels like a quiet oasis in the middle of the city. We spent quite a few mornings eating croissants. drinking coffee, and reading on the porch, and it was lovely and serene (there is a Starbucks about 3 meters away!). The pool was rarely used by the other residents, but when it was, we welcomed the company from the other lovely families staying at adjoining units. The unit is beautifully appointed and is even nicer than the photos appear. We came here with two teenagers who loved the vibe, and appreciated the proximity to the beach and 5th Avenue (But especially the comfortable, bunk bed bedroom in which to sleep late into the morning!) We have visited Playa several times before, but this apartment was by far the nicest, most convenient, and most relaxing location yet! Gracias and Feliz Navidad!

Restoration Hardware

James Ray

Repeat guest

Excellent, 7 years ago

I've been coming to PDC for nearly 20 years and hands down his is the best location I've stayed as far as central for walking to everything. There's a bit of noise on the weekends but things calm down fairly early-and this is a resort town so don't stay in the city if you can't handle a bit of noise. Restaurants, taxes, beach, etc. are all within a few minutes walk and the interior of this building is super calm with plenty of space to relax and lounge enjoying the tropic weather. The interior is super comfortable and it was very easy to get into vacation mode quickly thanks to the quality of the furniture, bed sheets, comfort of bed, etc. One big bonus was the Bose sound system which you can quickly connect to Sonos via your smartphone! Will hope this rental is available on my next trip to PDC!!

Restoration Hardware

Tom

Excellent, 7 years ago

Everything was great. Very close to everything.

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