Serena Suites

Reviews

Superhost

232 total reviews

92% rated 5★

232 reviews

4.89

2023–2026

232 reviews

3BR Condo in Mexico City

Gabriel

Excellent, 4 weeks ago

Great stay. The apartment is great and as described in every way. The location is perfect. And the host is very responsive.

Condesa is a beautiful, safe neighborhood with so many parks! 2 minute walk to Metro is so convenient. Lots of quality restaurants and shops within 2 blocks. The rooftop pool and lounge are a wonderful retreat from the city. Having in-home laundry is great. The space is decorated very tastefully, and looks exactly like the photos. The master bedroom & bath is especially spacious. There are also bathrooms on the rooftop and on the ground floor, which is helpful with a large group. The concierge is friendly. Coffee shops one block away are good. This stay exceeded our expectations!

3BR Condo in Mexico City

Paul

Repeat guest

Excellent, 1 month ago

Another excellent stay, this time a short one night after our excellent previous stay of 5 nights (see other review).

3BR Condo in Mexico City

Paul

Repeat guest

Excellent, 1 month ago

Great stay in a beautifully located flat in central Mexico City! The apartment was clean, well-maintained, and had a lovely rooftop pool—perfect for relaxing after a day out. We were steps away from some excellent restaurants, and transport links made it easy to explore the rest of the city. Would definitely recommend and stay here again.

My expectations were different for the stay due to the photographs, I could not access amenities, they take time to respond and do not offer an invoice even though the platform policies mention that the host must issue an invoice. I don't mean to be negative in my review, it was just my unpleasant experience.

Host Response

Hi Roberto, Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about your stay at our property. We would like to clarify a couple of points. During your one-night stay, we responded to all of your messages in less than 29 minutes and provided clear instructions on how to access the building amenities. We always aim to be prompt and helpful so our guests can have a smooth experience. Regarding the factura, Airbnb provides guests with an official receipt for their reservation, and hosts are not required by the platform to issue an additional factura. We truly value all feedback, as it helps us continue improving. Thank you again for staying with us.

We had a great stay at this condo! It was 5 adults and 2 kids and the sleeping arrangements worked great. The building itself was awesome - great location, killer rooftop pool and sun deck. We used these amenities a lot! The condo itself is nice and worked well for our group. However, the in-unit AC wasn't great. It's super loud and didn't really lower the temp in the room each night. We closed bedroom doors at night and left the living room window open, and it was always significantly cooler in the living room each morning. The location is great, but do know this is on a busy street. The unit doesn't face the busy street, but even in the back of the building we weren't able to sleep with our windows open at night because of the noise (we live in a city, so were a little surprised by this). Lots to walk to, and loved the location. It's right by two beautiful parks and Avenida Ámsterdam which is one of the most beautiful streets we've ever seen. We would stay here again.

Really nice and clean. Beautifully decorated. Comfortable bedding, lots of extra pillows and blankets in the cabinets, and the air conditioning works great. The area was safe with lots of non-threatening police presence. The area itself was really clean. Big, beautiful, clean dog park a couple of blocks away. Grocery stores, convenience stores, delicious restaurants and Cafes all within blocks. Made a return customer out of me. 100% recommend.

A conveniently located apartment with great security and a pool! The hosts were very responsive and had most the amenities that we needed. I would recommend bringing your own hand towels as they only had large body towels after you get out of the shower. Very close to restaurants, ice cream, shops, wine, shops, bars, and easily accessible to multiple parts of this city because it is on a busy street! We will be staying there again.

Serena Suites was perfect for our family getaway. We traveled with our two young kids and their grandparents. The rooms were spacious and comfy. The ensuite bathroom was nice and big. The shared bathroom was a bit small and shower was a bit tight but we made it work. The rooftop is a nice additional space to lounge in the sun, play pool or go for a swim on a hot day. Perfect location in walking distance to a ton of restaurants, big park with a playground and shops.

We're a family of 6 and the place was just the right size for us. Many restaurants within walking distance and Parque Mexico is right around the corner. Host was prompt and efficient on any minor issues we might have had. Overall, the location is great, the apartment was very nice and comfortable and the host gracious. On a side note, we didn't expect it to be so warm in November so we were so glad to have an AC. Would definitely rent this apartment again.

we really enjoyed our stay. Very well located walking distance to lots of activities, shops, and restaurants to explore. And the apartment fit our party of five quite well in terms of space. The pictures made the apartment look a little bit more luxury than it actually was but everything worked well and was very comfortable. The front master bedroom was a little bit loud with the window open at night when sleeping. It was really nice to have a washer and dryer in the unit. We didn’t cook while we were there, but if you were going to cook, it didn’t seem like there was much cooking equipment .

It's acceptable, I paid a little more than 1500 USD, and there's availability in other areas for less money. We chose Serena for the air conditioning it offers. Let me tell you that the air conditioners make more noise than they cool, since they are portable. Basically, we couldn't use them. Then it turns out that the building is located in front of the subway station, and you can hear the sirens very often. They even woke me up. I think the host knows this, since he was kind and left earplugs. Otherwise it was fine, the pool was clean, access to parking, places to eat and everything in general was good.

Host Response

Thank you so much for your feedback. We're glad to hear you enjoyed the pool, parking, and nearby dining options. We're sorry that the noise from the city and the portable air conditioners have affected your rest. The apartment is located at the back of the building, but we understand that Mexico City can be noisy, so we leave earplugs as a courtesy for our guests. As for air conditioning, the building does not have the infrastructure to install mini splits (quieter AC), so we use portable units; few apartments in the area have air conditioning. We appreciate your observations, they help us continue to improve.

Super responsive host, which was really helpful. Also very sweet touches like leaving out some toys for my kids to play with. We enjoyed the pool and view from the top deck. The apartment was a bit smaller than I expected and a bit tight for the 6 of us. If we were to return I’d probably search for something bigger. However, if you don’t plan to spend much or anytime in the apartment it would work fine. We had little ones with us so hung out there a bit.

3BR Condo in Mexico City

Charlie

Excellent, 1 year ago

Three of us stayed here for five nights and had a wonderful time. The location was perfect and we felt safe and comfortable. We'd definitely stay here again if we come back!

We stayed at this place for one night. The apartment is very clean and has very comfortable beds and pillows. The kitchen is well-equipped with the necessary kitchenware and utensils. I love that this place has an in unit washer and dryer, and best of all, the host provides you with detergent to do your laundry. There are many restaurants, coffee shops, and pharmacies in this area. It felt safe walking around this neighborhood. A big plus or not (depending on your perspective) about this area is that there is a bus station right in front of the building where this apartment is located. Over all, my family and I had a great time at this place.

I wholeheartedly recommend this apartment for anyone staying in Condesa. The walkability of the neighborhood was wonderful. We really enjoyed the proximity to gorgeous parks and so many restaurants. I could have stayed longer without ever needing to leave the immediate area. The beds were so comfortable, and having the washer and dryer there made it feel like home. Our hosts were very responsive anytime we had a question and all our needs were met.

3BR Condo in Mexico City

Diana

Excellent, 1 year ago

Located in a fantastic location between the Roma and Condesa neighborhoods. The beautiful Parque Mexico is nearby and there is a lovely tree lined walking path one street over there which is a great way too navigate the neighborhood. The location and security of this building are excellent. For those who like a more homey stay, the condos are comfortable, but a little impersonal.

3BR Condo in Mexico City

Sandra

Excellent, 1 year ago

The place is perfect, clean, nice, comfortable. I would come back looking looking forward to it!

This apartment near the Condesa neighborhood is well located -- right around the corner from the building are beautiful, tree-lined streets and lots of restaurants and shops. (The apartment is close to supermarket, which is really helpful since the apartment has a more and adequate kitchen and washer/dryer.) The apartment itself is roomy - 3 bed/, 2 bath, and our family of 4 had more than enough room and towels. The building has 24 hour security and feels very safe. The owners of this apt are very communicative, helpful and proactive. I appreciated their quick responses and explanations when I had a question. There was one time when I needed clarification with something, and the owner called me directly, within moments of my asking, and it felt good to know that someone was ready to help me, any time, in an unfamiliar place. I would recommend them any time. P.S. Serena Suites lists a number of local places on their Website, and it's very helpful.

We had an amazing time at this apartment! The location was absolutely perfect, close to everything we needed and surrounded by a wide variety of great dining options. The neighborhood felt very safe and welcoming, with a lovely park nearby that we really enjoyed. The apartment itself was spotless, cozy, and had everything we needed for a comfortable stay. The building had friendly security staff, which added an extra level of comfort. Everything was perfect, we would absolutely stay here again and highly recommend it to anyone visiting CDMX!

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