Wonder

Casa Gaviota 2 - Townhouse 2BR w/pool & AC - Houses for Rent in Puerto Viejo de Talamanca, Limón, Costa Rica

Sloth House - Centric 2BR apt w/pool & AC - Apartments for Rent in Puerto Viejo de Talamanca, Limón Province, Costa Rica

Puerto Viejo de Talamanca

Casa Masha | Dreamy house w/pool & AC - Houses for Rent in Puerto Viejo de Talamanca, Limón, Costa Rica

We’re sorry this was your impression of the stay; however, we feel it is important to clarify the reality of the situation.<br/>At no point after your arrival were any of these issues reported to us. Had they been communicated, our staff would have gladly addressed them.<br/>Instead, the following morning we received a message through Airbnb requesting a refund due to a supposedly dirty shower and insects in the apartment. We promptly provided them with the cleaning report and photos taken after the unit was prepared.<br/>From the beginning you requested additional discounts, even though the dates had a reduced rate. Due to the lack of evidence, Airbnb did not approve any refund. In fact, we were the ones who proposed that if you were uncomfortable, we would gladly accept the change so you could check out that morning.<br/>We remain available to resolve any issue during a stay, but in this case it unfortunately felt somewhat opportunistic, as no concerns were communicated to us during the stay.