Daisy

Cozy Home Close to Surfing in Guiones - Houses for Rent in Nosara, Provincia de Guanacaste, Costa Rica

Nosara

Dear Thibault, Thank you for sharing your feedback and for staying with us. We’re glad to hear you enjoyed the fantastic location and outdoor spaces of the property. We are, however, deeply sorry that certain aspects of your stay didn’t meet your expectations. Ensuring our guests have a comfortable and enjoyable experience is always our top priority, and we take your concerns seriously. Regarding the toilet issue, we apologize for any inconvenience this caused during your stay. Upon reviewing our communication records, we see that you first reported the issue on the evening of your second day. Our maintenance team addressed the issue the following morning and confirmed with you that the toilet was functioning. We’re also sorry to hear that other aspects of the home, such as the kitchen, beds, and walls, did not meet your expectations. While the property does have an older charm, we strive to maintain it in excellent condition. Your feedback helps us identify areas for improvement, and we’ll certainly take it into consideration as we continue to enhance our guests’ experiences. It’s disheartening to know that despite your positive remarks about the house being "amazing" and its affordability, your overall impression resulted in a three-star review. Reviews like this impact us greatly as a team that works diligently to provide outstanding service. We truly appreciate your acknowledgment of our efforts and hope you’ll consider staying with us again in the future to experience the improvements we’re making. Warm regards,