Carolina
Reviews
34 total reviews
88% rated 5★
34 reviews
4.88
2023–2024
34 reviews

Pedro
Excellent, 2 years ago
It was a great stay except with some issues with the A/C. Diego was able to provide us with a partial refund for the inconvenience.

Issia
Excellent, 2 years ago
I enjoyed the stay

Jessie
Excellent, 2 years ago
We enjoyed Carolina’s place and the recommendations given throughout our stay. Please keep in mind that the location was so beautiful reminding me of an upscale jungle stay.

Kim
Excellent, 2 years ago
We absolutely loved this Airbnb and would come back to enjoy this space again. The area is peaceful and we enjoyed walking to the beach and Tulum. There are bikes and scooters to rent for the day as well. Diego was extremely helpful and always responded promptly to any questions we had. Would highly recommend!

Kim
Excellent, 2 years ago
Carolina and Diego were great hostesses. All of request were met and Diego and Carolina Communicated very well! Made our stay very relaxing and also gave us great tips on dining and taxi cabs! Will definitely stay at this Penthouse again

Jeremy
Excellent, 2 years ago
This was an awesome property, right near bars and restaurants. It felt very private for being so central.

Leah
Excellent, 2 years ago
Beautiful place, gorgeous grounds, perfect location for our trip. Even after amazing days out, we were always excited to get back to the condo. Super clean, incredible layout and decor, rooftop unreal with views of the jungle canopy. Caro, Diego, and Daniel were wonderful hosts. Their suggestions were a great resource. Every place we visited ended up being on the list they kindly shared, sometimes without us realizing until after the fact :)

Loni
Excellent, 2 years ago
Beautiful home , very comfortable stay , great location, definitely recommend, the views from the rooftop are amazing, jacuzzi was great only thing it takes 24hrs to heat up . We enjoyed our stay very much , Can't wait to come back again !! Thank you for all the recommendations.

Dekesha
Excellent, 2 years ago
I loved the property! It was just as pictured. I spent lots of time lounging in the hammock and on the rooftop. There were multiple dining options in walking distance. It was a 15 minute walk or 5 minute can ride to downtown Tulum. It was also about a 15 minute cab ride to the beach clubs. A grocery store was walkable as well. If I returned to Tulum I would stay here again!

Kevin And Heather
Good, 2 years ago
David was there to check us in when we arrived. Our room wasn’t quite ready on time because the electricity was out from the construction, but we were still able to drop off our stuff The property and the apartment are absolutely beautiful! We’d love to live there! We were so comfortable there We had a few hiccups along the way, but wouldn’t prevent us from staying there again. Other reviews are rather consistent as we also didn’t have any hand towels for the bathroom or kitchen or paper towels. David brought us some the next day though. Our shower wasn’t draining so David sent us the maintenance guy that day too! We had trouble getting the hot tub to heat up, but I think that was on us turning on the wrong knob. Maybe some written instructions or pics to reference as we didn’t want to bother David late in the evening Finally, our bedroom door didn’t close shut. Not ideal when your mother in law is staying with you. The maintenance guy helped us with this too. All easy fixes

Victoria
Excellent, 2 years ago
Fantastic stay, exactly as pictured. Best condo at the property for sure, so much privacy and different spaces to hang out. And the building itself was so nice with gorgeous amenities. Ruben at the front desk was so helpful calling taxis for us. The hot tub instructions were unclear but we finally got it worked the last night. Would definitely stay here again!

Pernilla
Excellent, 2 years ago
Wonderful to spend a few days in this amazing apartment and in the resort! Jungle meets luxury. Our family would love to come!

Tiffany
Excellent, 2 years ago
The property was gorgeous, loved having the private rooftop space, and really liked having the gym onsite. Location - walking distance (across the street) to restaurants and 3 min walk to grocery store. It was a safe area. We rented bikes, condo concierge arranged for us, and were able to ride to the beach every day - easy bike path to get to. Condo - I would stay here again. The space was clean and big enough for 4 of us staying there. Great views. Beds were comfortable and plenty of closet space/hangers to store luggage. Note: We ran of toilet paper, paper towels, and didn't have extra trash bags while we were there, which was fine as we were able to get at the store down the street.

Chris
Excellent, 2 years ago
The unit was incredible. Two of my boys and myself stayed here to celebrate my Birthday. Location was incredible with downtown bars and restaurants are only a 20 min walk away max. There were amazing places to eat across the street within 2-5 min walks. We never needed to use a taxi other then to get to the beach clubs and Diego (through Carolina) set us up. The views from the condo roof top of the jungle are incredible and the view of the Cenote from the balcony was incredible to look at everyday. The photos of the property really do not do it justice. We also had an amazing experience with “Johathan TRUMP” concierge at Xalet who got us hookups for the beach clubs (Kanan). The couch unfortunately is not a sofa bed just to be aware of. I would definitely return to this Air bnb again. You do have to walk across a draw bridge from the lobby across the Cenote to get to the building which does have working elevators. Very interesting after a night of partying. Incredible Condo

Simeon
Excellent, 2 years ago
Nice apartment in a great complex and good amenities. Positives were the location being near a large supermarket and a number of restaurants. The apartment is to the front top side and rear of the first block overlooking the jungle. There is a roof garden accessible from outside stairs which I didn’t use, as well as a large communal roof terrace above the gym that was pleasant. The beds and sofa weren’t particularly to my liking but that’s personal (I prefer softer).

Arely
Excellent, 2 years ago
Wonderful location, made our Tulum trip memorable. There was a little hiccup with the power breaker however the host was very responsive in addressing the issue and was very kind and gave us great recommendations to eat I would definitely recommend!

Sabina
Excellent, 2 years ago
The place was spotless! Very private, very quiet! Host very responsive to messages. A relaxing stay

Aathiya
Excellent, 2 years ago
Everything about this place was perfect! David and the condo staff were so kind to us and made sure we had the best stay. The private rooftop was absolutely stunning as well! Highly recommend this place :)

Emma
Excellent, 2 years ago
Fantastic place, great location

Erin
Good, 2 years ago
The place is gorgeous and impeccably designed. Very comfortable beds/pillows and everything was nice and clean. The cenote and pools were lovely as was the hot tub on roof! Hosts were very responsive and friendly. The location of the PH had beautiful views and was generally quiet. Location is central and very close to restaurants and shops etc. and about a 10 min drive/bike to beach (be prepared for some traffic!). The only things that were missing were small amenities like: no hand towels /washcloths/dish towels. They brought what they could if they had it, but didn’t seem to have much so I ended up buying dishcloths and washcloths. Be prepared that you will need to go to the big market first to get bottled water. After a long trip here, arriving late, would have been good for some bottled water to be there to get us through the night. Just a recommendation for extra comfort and ease. If that all doesn’t bother you then this place is a total gem.

Jesus
Excellent, 2 years ago
Had a great stay, the host was very responsive. The Airbnb was beautiful, close to everything that you want to do in Tulum. Highly recommend getting ATVs to get around because taxis are expensive. The space was clean and comfortable with great amenities. Overall highly recommend!

Christina
Excellent, 2 years ago
Beautiful place - exceptional hosts. Perfect spot to explore Tulum. From booking through to our stay at Xalet we felt right at home. Beyond the well appointed spacious units ; myself and the other guests felt the host Diego was a standout . He was responsive and friendly , arranging car service, private massages on our rooftop and providing many great local recommendations. Check in was also seamless and front desk staff always helpful. I would highly recommended Xalet to anyone who wants to both explore both Tulum town and the surrounding beaches .

Cristina
Excellent, 2 years ago
I have stayed in other places in Tulum, and without a doubt this one exceeded everyone, Nuria was always present and responded very quickly by WA the place is beautiful, the beds are super comfortable and the very comfortable pillows 100% recommended.

Victoria
Excellent, 2 years ago
This is a gorgeous place and was perfect for our girls trip!

Renée
Excellent, 3 years ago
This apartment and host were honestly amazing. The host was very responsive with any confusion we had when checking in. We had a great stay, the apartment was clean and had a very cosy feel. The hosts provided us with water and some beers so we couldn’t complain. Then we had an amazing balcony and roof terrace with beautiful views of the jungle and our own private jacuzzi. I would definitely go back to this apartment complex as everything was perfect and the security made us feel very safe.

Natasha
Excellent, 3 years ago
This was a perfect airbnb in tulum - ten min walk to the chedraui grocery store and tulum town. I loved having access to such a big gym and strong Wi-Fi to work remotely as well. Definitely the best place to stay in tulum if you’re traveling solo or as a couple as it’s very safe and walkable

Ari
Excellent, 3 years ago
This condo was absolutely beautiful! It was also in a perfect location. It was clean, well decorated, and felt comfortable. The amenities I had access to was unbelievable and appreciated. I will surely be coming back to stay here again on a longer trip. Oh, the condo manager who met with me was so helpful! She helped make my check-in and stay peaceful and powerful. Great air bnb!!
Host Response
Thanks so much!

Tiah
Excellent, 3 years ago
Beautiful place great location
Laurie
Good, 3 years ago
Gorgeous location! Beautiful property

Ivan
Excellent, 3 years ago
Xalet is beyond beautiful I can’t wait to go back ! The pools are amazing the cenote outside your door steps is the cherry on top!
Chipo
Excellent, 3 years ago
A stunning penthouse located in a beautiful building with amazing views. The penthouse was neat and exactly as displayed on the internet. We had our own private jacuzzi, and Augustina organized a private spa treatment for us which we had upstairs where the jacuzzi is. It was an amazing experience. She was also so kind to arrange taxi pick up for us when ever we needed it. Very hands on and always available. Thank you for having 💜

Cecily
Excellent, 3 years ago
We loved our stay! The air bnb was everything we expected and more! The private rooftop pool was wonderful and the host was extremely helpful! She helped us organize a ride to and from the airport and gave us awesome tour and food recommendations!

Nicole
Excellent, 3 years ago
Very private location in the apartment building.

Jailene
Good, 3 years ago
Beautiful place only immediately when arriving did not work the AC of one of the rooms and they could not fix it the next day. I had to sleep in the couch in the living room because it was too hot in the room even though I left the door open waiting for the cold to enter the room in the living room. I believe that in preparing the place for the next guest, those issues should be detected before handing them over the room. We were only there for two nights and one of those nights I couldn't enjoy it well for this issue and they had no solution that they could offer me as a fan to put in the room. The cenote isn't as awesome as it looks in the pictures, and it's a little hard to go down. When one goes down there is an ant that also makes it difficult to enjoy but if the place is very beautiful and the employees are very attentive.