Voila

I booked Voilá for 4 nights for 24 people for the weekend of my wedding. I booked it for its’ location in Getsemaní & the beauty of the house. The staff was nice and attentive, the house was gorgeous, & the pool was refreshing. Everything was great except for the MOST IMPORTANT NIGHT of the weekend, hence the two stars. On the night before my wedding, there was a power outage at 9:38pm & didn’t return until 1pm the following day, the wedding day. For those 15 hours we did not have electricity, AC, nor water. Only the 1st floor of 5 had water. Now we understand that this incident was out of their control, HOWEVER, what is under their control is their preparedness. This is NOT the first time this has occurred at the house & yet they had NO backup plan. Nothing was done for us until after 8am when Angie found us rooms at another hotel. That's 10 hours with no sleep due to the heat,no water, no solutions & hardly a refund. In good conscience we can't fully recommend Voila. WE GOT SCREWED.

Voila's was an amazing stay, we had a group of 24 and we all were very comfortable and we still have lots of extra space. Perfect location, walking distance to the supermarket, Trinidad square and restaurants. We did have a few issues with the ac in room 103 leaking and a bug/ terminte issue both was addressed. George the chef make us a welcom dinner which was delicious and breakfast every morning was superb. Naomi was delightful and so accommodating and the manager Goody made us feel at home.