Jesica

Reviews

Superhost

85 total reviews

86% rated 5★

85 reviews

4.81

2021–2026

Cleanliness 4.8

Accuracy 4.8

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.8

85 reviews

Villa Aura

Ana

Excellent, 6 months ago

Excellent service from the hosts; they were very attentive at all times and responded very quickly to our questions. Thank you for providing us with this service!

Four of us stayed at Jessica’s place and had a great time. The villa looked exactly like the photos, though it felt a bit smaller in person. One thing to note: the beach isn’t directly behind the villa as one picture might suggest — you do need to drive there. The gym, pool table, and large pool are communal and located just a short walk away within the complex. The villa was clean and well-stocked with dishes, utensils, and everything needed for cooking. The only confusing part was that the address led us to a gas station, which is actually right in front of the villa. Also, in our unit, there were small gaps under the front and upstairs doors that let in a lot of flies — probably around a hundred during our stay. That said, Jessica was a fantastic host — super responsive and helpful. I’d definitely stay with her again.

Our stay was pretty good here- the location was an easy spot to get out and explore from (though easiest with a car) and the hosts were super easy to reach and helpful. Unfortunately, we had some issues while staying here (no hot water the first night, loss of power, loss of water, drain issues) that were kind of a hassle, though the hosts were quick to respond and get things sorted out! The house is a bit more beat up than the photos show- for what we paid, we were hoping for a slightly more put together place. However, we were out and about exploring for most of our trip so we didnt need to spend too much time at the house. If youre looking for a place to crash after long days at the beach/ruins, this is a good spot!

Our stay is half-tone. When you arrived, the place wasn't very clean: dust, hair here and there. There was no more water in the filter. Towels were missing. Kitchen benches were also missing. There were only two chairs on the deck and completely broken. The pool water was standing and not very inviting... We wrote to the host who was rather responsive by quickly bringing drinking water and towels. We had to wait one more day for the outside furniture. The accommodation lacks love... The furniture is very damaged and aging. Kitchen is poorly equipped if you eat on site. Some stove fires were not working. Bottom deck slats are missing, which is dangerous... In the end, we are far from the beautiful photos showing a clean and new accommodation... If you find it cheaper elsewhere, don't hesitate for a second, it will necessarily be better.

Thank you for all the attention Undoubtedly the house is beautiful, we lacked time to take advantage of the amenities. The contact with Mili was very fast, we had an unexpected and in 10 min it was already there with us. The place's location was perfect 10 min Tulum ruins 20 minutes from lagoons and cenotes 20 minutes to Xel-ha We would definitely come back to keep getting to know tulum and its surroundings Thanks for everything.

It lacks maintenance.

Host Response

Hola felipe, muchas gracias por tu review, la verdad nos preocupo mucho tu review, porque nos comentaste que la casa estaba hermosa y todo estaba perfecto. Llegaron exactamente después del huracán y todo fue complicado en Tulum. Pero esperamos verte pronto y que puedas volver a disfrutar la casa. Gracias¡¡

I want to thank Jessica for the last minute accommodation. I had a cancelation the same day of my arrival and Jessica accommodate me and my family in her house. The house is okay … maybe some little Details. 1 - if you like to shower with hot or warm water, this house did not have hot water. 2- the biggest pool is shared with all other houses in the complex. Around six more houses. The pool area has Gym, a bigger Grill and tables to make a grill party. It was nice are. 3- the private pool and the roof top is much much smaller, probably for 5 people max. And unfortunately we could not make the lights and the water pump works. 4- the house has must of the things needed for your stay. Plates, cups, knifes, etc. in the kitchen, shampoo, body wash and conditioner in each of the bathrooms. 5- the AC worked pretty awesome, the only thing it was that we could not find the controls so the first night everybody slept cold, then we figure it was 1 control for all the ACs Overall It was ok.

Host Response

Hello Karina, thank your for your feedback, we always try to do our best, and yes like you said, normally in tulum we dont use a heater for the pool, and in the listing we have it :). We checked the lights :) We hope to see you soon¡¡¡

It was a great time in Tulum, the place is a short drive to most activities, and there is a store in walking distance with an ATM if you need pesos. All the hosts were very responsive and pleasant. I loved just relaxing in the hammock after all the stuff we did during the day, or relaxing in the rooftop pool. The pool was deeper than youd think and was able to have 8 people relaxing in it. The only downside has nothing to with our hosts or the location. The complex entire complex is not a place solely for people on vacation. So in the other condos (which are close together) there might be a family living there and if you are too loud they will complain and security has the right to shut off power to the building. Just be respectful and avoid being too loud at night on property and there will be no issues!

Host Response

Thank you so much Bob for you advice¡ yes we are in a safe complex and some people live there and we try to have the best ambience :) see you soon¡

Beautiful condo, everything was comfortable and the property is very secure. We cooked breakfast in the morning (there are two grocery store options in walking distance) and the condo had sufficient utensils. With two living room areas, the rooftop pool/lounge area and the outdoor hammock there was always some where comfortable to hang out. The bedrooms all have large closets and great bathrooms. The beds were comfortable but there could be better pillows on the beds (king size bed was pretty good for pillows). One comment on the bathrooms... There is only one temperature for the water and it isn't hot, honestly it was so hot outside no one minded a semi cold shower but if you need hot water it's something to think about. Also, we had to stagger our showers or we ran out of water. The property is quiet and the amenities are very nice. We had a team of hostesses and a group chat so someone was always available if you had a question. They were very helpful and had good recommendations.

Host Response

Thank you Alexander for you review :)

The townhouse was generally pretty comfortable for our stay. Very well air conditioned, beds are plentiful and comfortable. Filtered water tank with cold & hot water was invaluable, as was the laundry machine. The community amenities (gym and pool) are great. One of the security guards for the complex also was super helpful when we needed to change a flat tire (he basically jumped in and installed the spare for us). Host team was pretty responsive in helping us restock items during our extended stay. That all said though, there are a number of things that could really use some maintenance work. The showers were quite varied in their ability to maintain water pressure and heat. Two of the toilets often needed the the float to be manually pushed down to refill the tank. The front gate seems like it's supposed to be motorized, but it had to be manually pushed open and closed during our stay. The place is close to great, but not quite there. Fixing the showers would go a long way.

Host Response

Thank you Luke¡¡¡

This place made our stay at Tulum. There were 10 of us and we were very comfortable in this house. The private pool and shared pool were awesome. It was great that there were large tables that accommodated food and drinks while at the shared pool. The A/C and laundry worked great. Ilse and her team were amazing. They kept us supplied with water and toilet paper. They also put us in touch with Hugo's taxi service. Hugo was also amazing. He coordinated our rides to and from Cancun. He also took us to a great cenote and beach clubs. Everyone involved was super responsive and all the way around A++. Downtown is an easy 20 minute walk. The grocery store is about a 10min walk. The area felt very safe to stay and walk in.

Host Response

Thank you so much Claudia! For your amazing review! We hope to see you soon!

Absolutely fantastic experience and place to stay!!! The place was secure, private, quiet, well decorated and almost new with plenty of rooms with adjoins bathrooms and showers. It was incredibly clean and comfortable. There was air conditioning and good temperature control and comfortable beds. Well equipped with cooking utensils and tools and coffee maker and blender and even martini marker kit. The roof top pool was wonderful at night and in the morning and the complex outdoor pool, weight room, gym, and climbing wall were fantastic bonuses. Our hosts were super helpful and helped arrange transport and tours and bicycles, chef serv i and suggestions for dinner and activities at good prices with safe reputable people and we loved the Sian kian and muyil forest tour! Very responsive hosts with quick responses. Best part was the filtered hot and cold water provided free daily and proximity to downtown and restaurants and grocery stores. Highly recommended 5 * experience!!!!

Host Response

Laura muchas gracias por tus comentarios, esperamos verte muy pronto de regreso

Thank you very much for hosting us. We had a great week. We can say that: -Beautiful architect's house -optimum security -we were very lucky because the pool was almost private - The pool in the rooftop is also nice -literies and sanitary facilities : perfect - We did BBQ in the house and it was very nice, all worked well. - The renters were always available and responsive. They helped us to rent bikes, restaurant suggestions, water, ammenities, longer check out. Their team is very friendly and efficient. - There is ping-pong, pool, gym, a climbing wall in the house complex. I recommend this place. - In the house you have everything to cook, bread grill, washing machine etc... Even though we were in tulum ,we didnt want to leave the house as it was soo nice

Host Response

Thank you so much for your great review Ena! Is always a pleasure and happiness to read this for all the team! We always try to do our best! We you are a lovely person! We hope to see you soon!

Overall our stay was just fine! The communication with the team was really wonderful prior to arriving. They were very active in helping us secure a driver, a tour and airport transfers. We came across just a few issues while on site that we felt could have been handled better. Our power went out which resulted in the Wi-Fi going out as well. I couldn't get any work done because of it. We also had a private chef that evening who ended up having to cook in the dark (we had to use our cell phones to shine a light so they could see). Though it wasn't the staff's fault, it took them longer than expected to find a resolution. There were a few other mishaps as well including not having extra pillows and blankets easily accessible and the cherry on top was the security guard who knocked on our door twice to tell us to keep it down. We were inside playing a game. Yes, we had moments of laughter, but the neighbors who were playing loud music on their roof didn't seem to have gotten warnings.

Host Response

thanks Samantha¡

Overall, our stay was amazing and perfect for my bachelorette party! The host set up massages at the house for us, gave us a contact for a personal driver that could accommodate 8 of us, and helped us coordinate a yacht trip. The host also got groceries for us and for our stay. Great service overall, and I had a memorable bachelorette party.

Host Response

Thanks Valerie for being such a great guest! We are so happy to read you loved our service! We always try to do our best! We are ready to host you again! See you soon and take care ;)

We had a great time here. The host were amazing, helping us plan a birthday surprise for our friends. We were able to set up balloons before we arrived. They had a taxi on call that were were able to book, it was such a great help to get around town. The house was gorgeous! We loved the living room area and our rooftop pool was amazing at night. There was plenty of towels and toilet paper. The ac units were great too. The community areas here are beautiful ! The pool is gorgeous for pictures.

Host Response

You were amazing¡ thank you¡

Villa Aura

Samantha

Excellent, 4 years ago

This Airbnb was Amazing!! HIGHLY RECCOMEND! All communication was through Whats-app and it was very quick, they had so many recommendations for cenotes and places to go all were amazing!! I was in contact with Ilsesita and she was the best, quick response great service. The airbnb was clean, the roof pool was fun as well as the community pool. I was here with a group of 6 girls for my bachelorette and felt safe the whole time. There is 24/7 security at the front. We did need to stay quiet past 11pm but we went out most nights so we did our best to keep the noise down. I highly recommend staying here.

Host Response

Samantha, para nosotros fue un placer que nos eligieron en tu experiencia en Tulum y les agradecemos tan lindos y positivos comentarios a nuestro alojamiento y nuestro servicio de Super Host. Seria un gusto verlos pronto de regreso.

WE REALLY ENJOYED THIS AIRBNB!! It was only 3 of us so we all had our own bathroom & space. The store [groceries & alcohol] is walking distance from the air bnb. They responded very fast & helpful with booking excursions, a taxi, & scooter company. They are more strict when it comes to noise after hours but we was out at bars most of the nights so it was fine. It’s also easy to find. All of the taxis knew how to get there once I told them the name.

Host Response

Colina :) Que grato es leer tu review, la casa esta dentro de un espacio tranquilo y esperamos que nuestro horario de condominio sobre el ruido no les haya impedido la grata estadia que nos compartes. Esperamos verlos de regreso.

Such an amazing place to stay and our group loved this place! We had a group of 5 and we felt safe the entire time. The team was extremely helpful before and during our stay - we were able to reach out to them with any needs and they coordinated some extra special things for us such as groceries, decorations, covid testing and set up us with a taxi service. The location is closer to downtown and the cenotes/ruins which was great but is a bit farther from the beach/hotel zone. The water was hot for every shower and the place overall was such a great photo op stay and looks like the photos. Highly recommend staying here for the place and for the hosts assistance.

This space was perfect for a group (we had 8). The outdoor shared spaces were such a huge plus and we spent time there almost daily after coming back. The hosts were so helpful with planning decorating, transportation, rentals, and other questions we had along the way. They were extremely attentive! The space itself is close to downtown, but a bit further from the beach. We were able to bike to most activities (cenotes, ruins). We had a great time, and hope to visit again!

Host Response

Thank you so much Kianna¡ we love your review and you were an amazing guest¡¡¡ hope to see you soon¡

The place is in a really good location. We were able to get up and walk to Starbucks and the gas station. Also very close to a Covid location that you can walk to as well. The house was so nice and fit everyone comfortable. The water was super hot every morning. The host honestly couldn’t have asked for better host. They respond so quick any time of day and helped with transportation, recommendations, airport pick up. Honestly everything they will help you no questions asked. Thanks for making my trip great. They help find someone to decorate for a birthday. It was a group of 8 first time in TULUM. And we felt safe the whole trip. THANK YOU.

Host Response

We are so happy to read you love our service and our house¡ we hope to see you soon¡ xoxo

I have never in my life stayed in an Airbnb like this one. It completely exceeded my expectations. The unit has a vibe like non other. All the rooms and bathrooms were perfect and super clean. From the check-in all the way to the check-out, my friends and I were taken care of. Aranza and her crew took care of us, and made sure all of our needs were met - they brought us water and toilet paper whenever we ran out, arranged a shuttle driver that made sure all of us girls were safe throughout our entire trip. The unit’s rooftop pool was a vibe and an awesome place to hang out, I will never forget it. This is the most special Airbnb I have ever stayed in and will never forget all of the memories that were created here. It truly was magical! All of the shared amenities from the gym to the shared pool were super useful as well. Thank you so much Jessica for allowing my friends and I to stay here, and thank you Aranza, Su and the others for taking such good care of us while we were there. THANK YOU!!!

The house was beautiful and the team of people especially Ilse were very attentive and available at all times. We had a few minor hiccups at the beginning of our stay but she was there within an hour each time making sure our stay would be the best it could be. We spend a lovely few days in the house and by the end didn't want to leave. A lot of our time was spent at the rooftop pool where there are incredible sunsets. The interior of the house is incredible and made us feel at home. Was really lovely for a group of friends like us. Thank you for our stay! :)

The house is comfortable & great—exactly as shown. It worked perfectly for our party of 8. We especially loved the grounds, pools, and common areas. When we needed a day of downtime, it was quiet & relaxing. Everything felt magical. They also have a water cooler with jugs of filtered water available, which allowed us to use our reusable water bottles. One thing to keep in mind, it’s a bit north of town center & you are unable to turn south out of the drive, so you have to go to north a bit farther before making a U-turn. Not a huge deal, but something to note.

Host Response

Hello Megan, thanks for your review¡ we hope to see you soon¡¡

The place is beautiful!! And they have great suggestions for places to go, private chefs, covid testing, etc. Communication before my arrival was difficult (planning for a Bachelorette) and the place was not ready when I arrived (still cleaning/missing towels). Otherwise, I highly recommend. No problems with the property itself. Also close to a grocery store.

Host Response

Hello PreAndra, thank for your review, we try always to do our best to have the best experience in your vacation, but you arrived before 3 pm, we helped you to drop your luggage but we were very fast to finish it¡ we are an amazing guest and we hope to see you soon¡

I stayed here to celebrate my 29th birthday with 4 female friends and this house was absolutely PERFECT. It’s beautiful inside, the beds are comfortable, the house is clean and we had an amazing time. It’s in a safe neighborhood that borders the tulum ruins historical site. There’s jungle all around so it’s quiet as well. The property manager, Ilse, is so communicative and attentive. She helped us with everything we needed from groceries to ordering taxis. All around amazing experience.

Ideal place for a small group! The apartment is new and beautifully decorated and the rooftop patio and plunge pool made for a perfect spot to catch the sunset in the evenings. It is well located and within walking distance to downtown and the supermarket and not far from the road to the beach but still in a quiet and peaceful area. The staff were very helpful, particularly Isle who assisted us with most of our needs. She was able to arrange for bikes during our stay which I highly recommend for Tulum if you don’t have a vehicle!

Absolutely beautiful house, it has all you can possibly need on a family trip, my daughter loved swimming at the upper level pool at night and the rooms are super comfortable. (We enjoyed the house so much that we didnt even use the extra amenities like the gym and the big pool) Great location, easy access from the main road and a very short drive either to downtown or Tulum archeological site. The service team was super responsive at all times and they gave us great advice on local restaurants for a very pleasant experience. Super recommended!

Villa Aura

Roberto

Excellent, 4 years ago

Thanks a Lot Jesica! Felt in heaven !! 😍The House was beautiful decorated ! 🤩 In great location , cause’ it was in the jungle , but really close to town too! 👏🏻 Great sunroof with Pool , , and amazing big Pool , Gym, two steps from the condo ! ✌🏻😍👏🏻

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