Elizabeth

86% rated 5★

4.8

Since 2021

2021–2026

4.8

Rating breakdown

5

42

4

5

3

2

2

0

1

0

Guest reviews

View all

Heidy

6 months ago

5.0

My stay was satisfactory, and I am grateful that pets were allowed. Very beautiful and relaxing. 100% friendly.

Cornelia

9 months ago

3.0

The location of the villa is great, and I want to acknowledge that the co-host was very responsive. The two ladies responsible for the property were also extremely kind, helpful, and did their best to assist whenever issues arose. However, unfortunately, the overall experience did not match the price we paid. From the beginning, there were several problems that affected our stay. There was no hot water, no toilet paper upon check-in, and the internet connection was extremely weak and unreliable. The internet issue was only fixed on the fourth day, after multiple follow-ups. On one of the days, we had no water at all, which was only resolved later in the evening when we returned to the villa. While the issues were eventually addressed, they should not happen at this price point. The property clearly needs significant maintenance, and it does not feel fair that all cleaning, maintenance, and problem-solving seems to fall on just two staff members. The owner needs to do a better job

The place

Villa Aura — 4 bedroom vacation rental in Tulum

Villa Aura

4BR Guest House in Tulum

4.8

(49)

4 bedrooms
4 beds
4 baths
8 guests

$257/night

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