Diego
Reviews
Superhost45 total reviews
96% rated 5★
45 reviews
4.89
2025–2026
Cleanliness 5.0
Accuracy 5.0
Communication 5.0
Location 5.0
Check-in 4.9
Value 4.9
45 reviews

Yasmin
Excellent, 4 weeks ago
Diego's service was excellent. He was friendly at all times. The house was well laid out, and I loved that he always let me have the air conditioning on even when we weren't there, because when we returned the house was cool. 100% recommended :-)

Dolores
Terrible, 4 weeks ago
Unfortunately, this property is not the luxury unit advertised. During our stay, we experienced multiple plumbing failures and flooding on the first floor that left core amenities, including the washing machine, master bathroom, and kitchen unusable for several days. Furthermore, the unit is outdated, featuring misaligned cabinet doors, a poor paint job, dirty windows, and subpar overall cleanliness. Additionally, the hosts skimped on basic necessities, providing only one roll of paper towels and two rolls of cheap toilet paper per bathroom. Having to buy our own basic supplies from the store across the street was far easier than waiting until the next day for a host delivery. Given the severe loss of usable space and functional amenities for several days, I requested a partial refund on our $5,058 USD stay. After waiting over 72 hours with zero response from the host, I was forced to escalate the issue to Airbnb. This remains ongoing.

Miriam
Excellent, 1 month ago
The apartment has an excellent location, is very nice, and has tremendous ocean views. The rooms are nice and in general everything is excellent. Diego was a good host.

Sergio
Excellent, 2 months ago
Very nice place and great location definitely recommend!

Prisila
Excellent, 2 months ago
We really enjoyed our stay . Felt right at home , wonderful ambiance. Very spacious , beautiful views . Will definitely recommend this place to our friends and family . Will definitely be booking again on our next stay

Dee
Excellent, 3 months ago
The stay itself is very comfy to rest. But it’s definitely not a great hotel to enjoy. Baisically just to sleep and go out to tour. But if u plan to rest and enjoy the hotel. It’s not worth it. The food is not good at all. The staff very rude. Cause the condominium is separate from hotel. But share the pool and amenities. The host is awesome. Only if the condo was located in another hotel. And photos need to be updated. The building its very old. Nothing like the pictures. Mildew in pool. And all around the location. Elevators didn’t work. We had to take the stairs to the 7th floor. Most the time. But like I said. Condo was great. The location was not! Unfortunately they share the location.

Craig
Excellent, 3 months ago
Diego was very responsive and his team was there to meet our group when we all arrived at different times of the day. The place is great. Balcony was awesome to be out on at night. Kitchen well stocked and the washer and dryer were amazing to have. We had a late flight out but we were able to store our bags on-site which allowed us to relax a bit longer. Highly recommend

Jasmine
Excellent, 3 months ago
The place and location was absolutely beautiful! It was located inside the hotel so we had access to everything. Diego and his co-hosts were super responsive. I had about 2 million questions and they answered all of them without complaint or issue. I would absolutely book here again!

Scott
Excellent, 3 months ago
Nice location and beach

Jose Manuel
Excellent, 4 months ago
Excellent accommodation

Jennilyn
Excellent, 4 months ago
We brought our four adult sons and had the best time. The penthouse is beautiful with a bathroom in each room plus a powder room. The main kitchen is spacious and big enough to lounge in. The views are incredible from each room.Many of us went out on the balcony to read or lie down. The location is perfect. 15 minutes from the airport made everything easy. The kids went down to the gym, pool, and beach when they wanted. We loved the hotel feel but having such a huge space. The restaurant across the street was yummy. The hosts did everything to help when we wrote them.
Martha Carolina
Excellent, 5 months ago
The place is very nice, it has everything you need to be comfortable during your stay, and the service is good. I'm not a bot, nor am I leaving a review just to be polite; I'm a real person who had a good experience. I genuinely recommend it, although it's not close to most restaurants. It's more suitable for peace and quiet (which was our case). Shares a space with the Hotel Oleo.

Carol
Excellent, 5 months ago
DIego's condo was great! It was spacious and very well maintained. Diego and his team were very responsive to all our needs and questions and they always checked in to see if there was anything else they could do for us. Being next to and have the ability to share in the use of the Oleo Resort was wonderful and gave us the flexibility we needed as a family. Would absolutely recommend the condominium!

Magdalena
Excellent, 6 months ago
We had a great stay here! Diego and his team were very helpful and responsive. They even met us at check in. The views were amazing!

Carlos
Excellent, 6 months ago
Very nice place

Claudia
Excellent, 6 months ago
Although we were there for a short time, Diego and his team were very kind to us and promptly answered all our questions. The apartment shares facilities with a hotel, which we were able to use without any problems. I recommend this place 100%!

Rodney
Excellent, 6 months ago
This place was absolutely phenomenal and the host, Diego was great along with Lara who was extremely helpful. The home is very clean with great views. The WiFi was a little slow at times, but that’s the worst thing I can think of about the entire stay. It’s large with 4 four spacious bedrooms with a full bathroom in each. Right on the beach with plenty of food choices if you don’t want to leave the resort. I will definitely look these guys up if I ever need a place in Cancun again.

Kimberly
Good, 6 months ago
Beautiful, clean, and great concept with all inclusive if you want. Bus worked great for travel and Navios across the street was delicious. Staff were friendly and response was very fast, but water was a problem. Never hot for every bedroom, last night no water at all in upstairs shower. Doors on upstairs balcony banged loudly when windy, making sleep very hard. Washer broke, but fresh towels came daily to replace. Shower upstairs leaked all over floor.

Mauricio Javier
Excellent, 7 months ago
The apartment met all the expectations we needed as a family. We felt safe and it was in a tourist location. Diego and his team were very attentive at all times and were a key part of making every day an unforgettable experience. Since he helped us coordinate tours to Isla Mujeres, Xplor and Chichén Itzá Congratulations Super Service Thank you
Roger
Excellent, 7 months ago
Place was fantastic, very clean, beautyful views of the ocean and bay . Its corner unit with very nice balcony. Rooms are pretty big with big beds. Host was very responsive. We booked that place 2hrs before check in due to other host cancelation. Host meet us at the lobby , showing whole resort and panthouse . There are 2 restaurants across the street and its just 15 min bus ride to the center of Cancun( 12 MXP) Only minus for future tenants is the temperature of the water is low , usually is cold water ,not hot water in the shower. There are no TV chanels on TVs and was hard to to connect some apps from the phone . Also for lightsleepers , you may hear all noises from outside which could be annoying especially when its windy. Overall great unit i highly recommend it

Eric
Excellent, 8 months ago
Amazing view and loved the deck. We loved the Navíos across the street for dinner and restaurantkm19-5 for lunch. There is an OXXO across the street for snacks and drinks if you want to stay and enjoy the deck. Optional all inclusive package was nice and we loved the Japanese restaurant.

Raisha
Excellent, 8 months ago
The home was absolutely BEAUTIFUL!! My family of 6 really enjoyed our stay! Very clean, very spacious, beautiful ocean views from every room! We look forward to staying again!!!

Charla M
Excellent, 8 months ago
We were so pleased to stay at this property. It was clean, as advertised, the views are stunning, the unit is well-stocked, cleaned, and maintained. We were especially grateful to stay here because the original AirBNB we booked didn’t exist. Had to move the family of 6 to a hotel. Then we booked a 2nd AirBNB, and it didn’t exist either. Twice in one trip! Two different Hosts — Not Diego. We were so grateful that this unit did exist, and Diego’s Team was amazing. It was an amazing vacation.

Tate
Excellent, 9 months ago
We loved the location of this property. Close to the airport, hot tub and pool over look the beach. The beach access and swimming is right in front of the resort. It’s close to the highway to get to Chichén Itza and Xplor. Diego and his team were very responsive. All and all the property was great. We would definitely recommend it to others and would stay here again!

Jarrett
Excellent, 9 months ago
Diego was a very responsive & proactive host. Any issues that were raised were quickly addressed & remedied. Diego and his team definitely Superhosts! I would definitely stay there when visiting Cancun again.

Will
Excellent, 10 months ago
I stayed at the beachfront penthouse in Cancun this November, and it was truly an unforgettable experience. The view from the penthouse was great, offering a good view of the turquoise ocean and white sandy beaches. Direct beach access made it easy to enjoy morning walks and sunset strolls, and the building’s security gave me complete peace of mind throughout my stay. One minor issue was the unusually high winds during my visit, which caused some noise in the unit. However, the hosts addressed it quickly and efficiently, which really impressed me. Overall, this penthouse met all expectations. I recommend it to anyone looking for a relaxing and scenic stay in Cancun.

Ashley
Excellent, 10 months ago
Diego’s place was beautiful with beautiful views. Diego was very accommodating of our needs and request taking the extra mile to help us out with last minute request and making our stay even more special. You won’t regret booking this place and when we return to Mexico we will be visiting Diego’s place again!

Raul
Excellent, 10 months ago
Great stay, awesome views, peaceful, private. Went with a group of 7 & we all loved it! Host were super friendly thank you guys

Adell
Excellent, 1 year ago
This place was amazing! I took a trip down with my 2 sons. We all loved the place! The place was really clean, comfortable, and full of everything needed. Diego and the team took excellent care of us from start to finish. Scheduled car to deliver us to and from the airport. Provided excursion information, and allowed us to check in early so that I could be available for a business call. They also checked in us during the visit to see if there was anything we needed. Had a little challenge with the internet and TV's 1st night . They were there immediately to address and repair. Towels, washer and dryer, ice machine, fridge, etc. etc. Property gives you the ability to make it an all inclusive. I didn't buy into the program, but saved money on the overall costs for my visit. We ll worth it. We will definitely rent again!

Juan Pablo
Excellent, 1 year ago
Very good location and very nice apartment and excellent service

Patricia
Excellent, 1 year ago
Beautiful and comfortable apartment. Conveniently located at or by the Oleo hotel. ❤️ you can chose the all inclusive at the hotel when you want, or prepare your own meals ❤️I met Juan a cohost and he was helpful and he is sweet. Thank you!

Samantha
Excellent, 1 year ago
Great location and convenient ! Diego and his team were very helpful from airport pick up to tour bookings and tips to make it so easy for busy single mom of 4 kids like me . The condo is right on the resort property and beach front access that offers inclusive. Easy check in. The place comes with stunning view of both beach and lagoon with beautiful sunset . Both bath towel and beach towel are provided . I do recommend bringing your insulated water bottle since a lot of archeological sites tours do not allow any plastic for environmental reserves . Bug repellent spray and sunblock and sunburn aloe are essential!!!! Highly recommended !!!

Demetria
Excellent, 1 year ago
Amazing house .. the views are amazing and super clean will be back for sure

Joy
Excellent, 1 year ago
Our family of 8 had an amazing time in Cancun staying at Diego's place. Having a bathroom in every room made a big difference in comfort and privacy. Also being across the street from a convenience store and a bus stop right in front of the hotel to go anywhere we wanted was incredibly convenient. We were also approached by the resort to listen to a presentation to get 50% off of the all-inclusive bracelets for 2 days - totally worth it. The food was excellent. This was our 3rd time in Cancun - first time staying at a airbnb. We saved so much money and it was the best stay thus far. Diego was always accessible and responded quickly and sent helpful reminders. Thank you so much

Israel
Excellent, 1 year ago
We had a great time. The apartment was perfect for us. Was perfectly described. The hosts responded quickly to all our questions and concerns. We will definitely book with them again on our next trip.

Aida Daniela
Excellent, 1 year ago
Nice apartment with great ocean and lagoon views, it has what is mentioned in the description. The cleanliness on arrival was excellent, the hosts were always available for questions and clarifications, the recommendation for transportation to the hotel was always on time. The hotel has a nice, quiet beach and suitable facilities for families.
Kelly
Excellent, 1 year ago
Deigo was great!!! Would definitely stay again. The entire staff was amazing and attentive!!

Tracy
Excellent, 1 year ago
Thank you for a wonderful stay! Diego was very responsive to my questions and very helpful with scheduling tours. The place had plenty of room for our family of 5 to spread out! We did 1 day of all inclusive as we were out exploring Cancun but it was good… typical food of an all inclusive resort. Diego coordinated our transportation which was easy to locate our driver and communicated on what’s app and air bnb messaging. We used the provided cooler and beach towels (remember you are not a guest in the hotel so you cannot use their towels) for our pool and beach days. The washing machine was not working for our stay and we packed to reuse some clothes so that was a bummer but hopefully that gets fixed soon. The dryer worked well for our wet clothes. Bring some ear plugs or use an app for white noise at night because the fans for ac unit and streets are noisy. I would recommend adding some box fans in the unit if possible. Overall a great stay.. would definitely go back! Great team!

Patricia
Excellent, 1 year ago
Nice apartment. Beautiful views and had great personal. In particular Juan was very helpful.

Carolyn
Excellent, 1 year ago
Thank you for a wonderful stay! The condo is huge with 3 en suite king bedrooms on the second floor, plus another small bedroom on the first floor. Wrap around balcony/patios on both floors were great for watching the surf and the sunset over the lagoon. The place was spotlessly clean and the host met us upon arrival to show us around. We had everything we needed for the stay--enough cookware, a coffee maker and microwave, pool towels and a cooler, hair dryers, and a washer/dryer. Diego booked us on an all-day trip to Chichen Itza and arranged our airport transfer. Couldn't have asked for more! As a bonus, you get access to the resort amenities with this condo, so you can opt into the all-inclusive any day for $95/person. Plus there's an upscale and beautiful restaurant (Navios) across the street, as well as a casual place called Joe's and a convenience store. This is our second time at Oleo resort, and we'll be back!

Sebastian
Excellent, 1 year ago
Great place with all the commodities needed 100% recommended

Melissa
Excellent, 1 year ago
Great place to stay for our family of 8! Easy access to walk down to the beach and enjoy the beautiful Cancún. Walkable restaurants across the street and an Oxxo for snacks and drinks.
Oscar A
Excellent, 1 year ago
Great place to share with the family

Sergio
Excellent, 1 year ago
Excellent experience in this home. From the moment we arrived, everything was perfect. The hosts are very friendly and gave us excellent recommendations to enjoy the area. The cleanliness, comfort and service were impeccable. I highly recommend it to anyone looking for a cozy and conveniently located place. 5 stars without a doubt!

Jessica
Excellent, 1 year ago
The view was incredible, everything was very good, clean, always pending.