Urzula

Reviews

68 total reviews

94% rated 5★

68 reviews

4.85

2020–2026

68 reviews

3BR Villa in Puerto Vallarta

Kirby

Excellent, 6 months ago

⭐⭐⭐⭐⭐ Beautiful stay in Lower Conchas Chinas! The property is quiet, clean, spacious, and beautifully decorated with thoughtful artistic touches throughout, as it’s the home of a local Puerto Vallarta artist. The private pool and stunning ocean views made it an incredibly relaxing place to stay. We were lucky enough to watch whales playing offshore, and the sunsets this time of year are truly speechless. It’s also just a short walk to the Malecón and the Pier, which made exploring so easy. A special thank you to Roxana and Ariana for their wonderful hospitality and extra care during our stay. And a shout out to Edwin and Ceasar at Playa Chinas Beach Bar right on the beach just down from the Dream House property — best mezcalitas in the Bay! Highly recommend this beautiful spot in Puerto Vallarta!

Everything was excellent! ⭐️⭐️⭐️⭐️⭐️ Thank you very much for all your kindness! We definitely highly recommend staying at this beautiful property!

Our contact Roxana was very helpful and responsive. She answered all our questions promptly and accurately. She arranged for a chef to come in a couple nights and cook meals for us. She also arranged transportation to and from the airport. The staff that came daily to clean were absolutely the best. They did a wonderful job, and they too helped us with any issues or questions we had. This is a beautiful property, and I would highly recommend a stay at this villa.

Host Response

Thank you James, we look forward to seeing you again!!

We had a memorable stay at this truly unique home — the architecture and art throughout the space made it feel one-of-a-kind, and the views were absolutely incredible. That said, there were a few hiccups during our stay. The number of rooms wasn’t quite what we expected based on the listing, but the host did offer an air mattress and a small refund to make up for it. We also ran into a few minor maintenance issues like a clogged sink, a freezer that didn’t work, and an occasional sewage smell in the house. The host was responsive and tried to address the concerns, which we appreciated. Overall, the stay had its ups and downs, but if you’re looking for a visually striking and artistic space with stunning views, this place definitely delivers on that front

DO NOT BOOK THIS PROPERTY. I booked this home for my parents and their friends (two couples) to say goodbye to a loved one lost to cancer. What should’ve been a peaceful trip turned into a nightmare. One of the bedrooms was completely unusable due to a constant, overwhelming sewage smell coming from the bathroom. The couple assigned to that room couldn't sleep there the entire 5-night stay. We lost a full day of the trip waiting for plumbers and despite reaching out to the hosts multiple times, we were met with empty promises. The issue clearly requires full construction-level repairs, yet they continue to rent this property out knowing it's uninhabitable in it. While the design is beautiful, it doesn’t make up for the lack of basic livability or service. You’re paying for a premium experience and receiving a literal health hazard in return. Save yourself the money, stress, and sleepless nights. You deserve better than sleeping in what essentially felt like a porta-potty.

The “Dream House” was beautiful and exactly as described. All of our needs were responded to quickly. The house is on many levels and could be challenging for seniors. The housekeeper kept the house immaculate. The house is very private but there can be some noise from surrounding buildings.I would highly recommend staying here. An uber that is inexpensive picks you up to go into town. Thanks to Urzula for managing the house so professionally.

This place and the team were amazing. The team responded almost immediately to any requests we had and offered outstanding recommendations. The home is like living in an art museum. Beautifully decorated, amazing views of the ocean with many humpback whales, 5–10-minute walk to retreatants and town. This is the BEST Airbnb experience I have had for many reasons. Well worth the cost, especially the private chef that was suggested. THANK YOU!

Honestly the pictures do not do this place justice. It’s absolutely stunning and HUGE! The private pool was even better in person and temperature controlled. None of the rooms are on top of each other so it was great to spread out. The location is superb beating all the top hotels we considered. Host was super responsive and there were people to maintain the property during our stay who were also extremely kind and friendly. Place overall was very clean and tidy.

The Bustamente house easily earns five stars. The listing sets high expectations, and yet the house exceeds them. The listing photos can’t do justice to coming down the steps and seeing the expansive water views for the first time. Cleanliness was top notch; the place was completely spotless. Everything was well maintained and in good repair. Pool was sparkling. Beds firm yet comfy. AC blew cold. Hosts were responsive. Location is great; very close to the beach, then a 15 minute walk along the beach to Zona Romantica. Only quibble: the front door uses a physical key, so if you have multiple people staying, coordinating who has the key can be a challenge. A keypad lock would solve this. We also had some minor issues with late night noise from the surrounding houses, but this is obviously outside the hosts control. All in all the Bustamente house not only met, but exceeded our high expectations.

This is the house to book in PV. If you are looking between houses in this area. Book with Urzula. It is the most beautiful House. Urzula is the BEST host I have had the pleasure of dealing with. Again , Her home was SOOOOO beautiful. A couple Friends and I went down a 30th birthday. The location and accommodations was exactly what we were looking for. Roxanna helped and booked us a boat. Florenzo got us groceries if we needed anything. The house is SO close to the beach and the pool is beautiful. This is a dream house at an EXTREMELY fair price. Urzula, thank you making our experience so wonderful. We will come back.

Thanks to Roxana for being super attentive. They treated us super well until the end. The house is in a good area about 5 minutes from the romantic zone. It has very nice ocean views. All the staff is very friendly and attentive to what we might need. The pool is downstairs and has a partial ocean view, and there is easy access to the beach by the pool area as a 3 min walk away. At the end of our stay they gave us the opportunity to stay a little longer while it was time to go to the airport. They also offered to leave our luggages at Sergio's gallery and tour our ultimas en Vallarta. Finally, all the decor in the house is super fascinating. We'll definitely be back soon.

3BR Villa in Puerto Vallarta

Robert

Excellent, 4 years ago

The Sergio Bustamante Dream House was more beautiful in person than the pictures allowed us to see. The house is full of artwork, very clean, well appointed. The staff, Ariana and Florencio, were so friendly and accommodating. We lacked for nothing. The pool was lovely and there were 6 of us staying there with lots of opportunity to be with the group and alone. The ocean view was spectacular, the beds were ultra comfortable, and the Uber ride into town was quick and easy. The value for what we received was amazing! You will not be disappointed.

Sergio Bustamante's Dream House is perhaps the coolest most uniquely designed airbnb I've ever stayed in. Each bedroom has a glass door (with shades) that faces the ocean, and the sunsets are stunning. Roxane recommended that we book a private chef - Juan Carlos - and it was the best decision ever. The food and service was top notch, like everything else at Dream House! The pool and the private walkway to the beach is clutch too!

Beware! Ask everything about the house before you book because what you see in the photos and read in the reviews will not probably be what you’re going to get. First of all, the nice pool area that you see in the photos was a construction site when we arrived, which we were never made aware of in any of our messages before our arrival. The pool was full of debris and cement and the water was basically gray. There were no tiles on one side of the pool and the ground was uneven and had several fall hazards. On one side of the pool where there was the construction, there was no railing with basically a 15 feet fall. Unfortunately the host knew that we were going to stay there with two small dogs and a 2 year old, and obviously did not care to let us know about a construction going on in the house with so many safety hazards. There were lumbers with nails on them all around the pool area. There was no way that we were going to use that pool! The whole pool area was basically a deadly hazard, about which we wrote to Airbnb several times with photo evidence and got no response, and after finally finding another place by our own terms with no help from Airbnb, on the day we were moving out, while there was a construction going on, ONE OF THE WORKERS FELL DOWN FROM THAT CLIFF and his friend caught him mid air basically saving his life, or if I have to be optimistic, saving him from a very serious injury. And as two families trying to have a vacation with kids, we had to witness all that, imagine the trauma our kids had. We had so many other problems during our stay, which sound very minor compared to the awful experience above. However, I think even one of those problems would be taken very seriously in a usual stay, so I feel responsible to mention them, too. - The range leaked gas. - We did not have water in our shower two days in a row. - Roxana, who manages the house welcomed us very rushing saying that she had to be somewhere else. - No one gave us room keys but we did not even bother to ask because we had so many bigger problems to resolve. - Wi-Fi was awful, you cannot get any connection if you’re in the living room. - The house is on a hill so you have to take so many stairs if you want to go from one room to another, so this is definitely NOT A KID FRIENDLY HOUSE if you’re planning to stay with kids. We were extremely excited to spend time in this house and basically our 5-day vacation with kids got ruined thanks to the Ursula’s and Roxana’s irresponsible approach. We spent the whole time looking for alternative places to stay and once we moved out, we then spent all our time and energy on our endless conversations with Airbnb. As a reminder, please know that if you every face an issue like that, which I hope you never do, AIRBNB WILL NOT CARE TO HELP YOU OR BE RESPECTFUL ENOUGH TO FIND WAYS TO GET YOU OUT OF THAT SITUATION, so you’ll be left on your own terms.

3BR Villa in Puerto Vallarta

Lisa

Excellent, 4 years ago

Absolutely exceptional stay! Urzula’s house is magical. And Roxana was attentive and so very helpful. She arranged the most wonderful private chefs for us, and for COVID tests to be completed prior to our departure. Very simple to get Ubers to the city, while also enjoying the quiet pool and beach access. We will definitely be back.

We had an excellent stay in this artful home in March, 2022. Urzula, Roxana and their team were communicative and helpful throughout our stay without being intrusive. The house is well described here and its location is perfect for those who want to enjoy bustling Puerto Vallarta while having the ability to escape to the serenity of this conveniently located home in a quiet neighborhood. Beach access is closer than we expected (mere steps down a locked, private pathway and road) making walks along beautiful Conchas Chinas beach convenient and inviting. We hope to return some day soon!

Urzula’s place is beyond anything you could dream of. The home is full of beautiful intricacies. We witnessed some of the most beautiful sunsets we’ve ever seen. This was my first air B &B rental and I feel as though the bar for air B&B experiences has been set exceptionally high by Urzula and her team. The entire experience was perfectly seamless, and better than anything we could have imagined. We made some beautiful memories that will last a life time all thanks to the Dream House. If you have the opportunity to stay here, consider it an opportunity of a lifetime.

As others have said, the pictures don't do it justice! It was a beautiful stay, being surrounded by such incredible art by Sergio Bustamante. It was like living in a dream. The only downside was that there was a recent landslide which has resulted in the sewage backing up. This creates a smell for the whole neighborhood, which wafts through the house. I know this isn't the fault of the host. Urzula and the staff were all incredible and everything else was perfect!!

Omg where do I start?! This house was AMAZING! The pictures literally does it no justice. It’s the most beautiful house I’ve ever seen! I came to celebrate my birthday with a few family & friends & they treated us like Queens! Everyone was so helpful & any time we needed anything they was there to take care of it. Roxanne our host was amazing! She always checked in on us! Ariana our housekeeper was so sweet & amazing! Florencio helped us with maintenance issues as far as in the water , because the last two days it rained due to the tropical storm. He also went grocery shopping for us! Florencio was so amazing! Javier our driver was the most amazing person! He gave us suggestions on where to go to eat etc & he also helped provide us with a chef! We had the most amazing breakfast! It was beautiful! He was prompt & he always checked in on us. Everyone felt like our family away from home. We felt so protected & safe! Even though it rained for the last 2 days & most of our activities was canceled, we still made the best of it! It was a dream come true. Best birthday ever! I’m definitely coming back for another trip. See you guys next time ❤️

3BR Villa in Puerto Vallarta

Kevin

Excellent, 5 years ago

Wow what a beautiful house! We spent 6 wonderful days here and journeyed around Puerto Vallarta. Started each morning with a walk to the beach followed by a few hours lounging by the pool. Roxana was amazing and helped arrange everything from a ride to the airport to dinner reservations. Can’t wait to return, don’t hesitate to book hear if you’re looking for an amazing experience

Dream House perfectly describes this home! From the moment you enter you know you are in a special place! The sweeping ocean views are breathtaking and a picturesque view can be seen from any place you stand across all 4 levels. The beds were plush, comfy, and held me captive on a few occasions. The AC in each room deserves 5 stars alone! It was always nice to have an escape from the July heat and a comfortable nights rest. I was greeted by Roxanna who was extremely helpful and ensured we had an easy time finding the home and was helpful with any accommodations we requested. The other team members arrived daily to clean the entire home, refresh linens/towels and were extremely kind. Although not truly walkable, location is great and just a short 5 min uber to the Zona Romantica area. If you have the chance to experience this beautiful home, you will never want to stay anywhere else! I’m coming back to PV just to stay here! Amazing home!

Host Response

Thank you Bryan !! See you next time !!

Everything about this place blew us all away! The pictures are beautiful, but nothing compared to being there in person. Every part of the house was clearly curated, cared for, and well thought out. Communication was very easy and the location was perfect for us. HUGE PLUS: Majorly powerful air conditioning units in every room, I can’t even express how thankful we were about that. It comfortably housed all 7 of us, and I couldn’t recommend the host or property enough!! The only thing I would be careful about is slipping on the marble floors if it rains - probably not the best fit if you have small children running around.

3BR Villa in Puerto Vallarta

Lisa

Excellent, 5 years ago

We fell in love with Puerto Vallarta on this trip…. the home is even more beautiful than pictured! Having your own private pool is amazing…we relaxed there daily & even swam during a tropical rainstorm! The people of Puerto Vallarta are welcoming and there are so many good places to eat and spend your days! Roxana went out of her way to take care of us and we can’t wait to get back again to explore more of Puerto Vallarta! Thank you PV for providing the perfect place to celebrate our 30th & 60th birthdays 🥳

I can’t really express the enjoyment that we experienced at the house. All our guests were equally impressed with the views, the magnificent art work throughout the house and of course, the staff they anticipated all our needs and were the perfect compliment to the ambiance of the house and setting. The house manager was also wonderful in meeting any of our unanticipated needs, We hope we are able to return sometime in the near future for another adult getaway.

This place is fantastic!! I would come back in a heartbeat! Very elegant design and true indoor/outdoor living. The place has tons of character but the views are what grabs you. We enjoyed STUNNING sea views from every level including every bathroom AND you're steps away from a beautiful quiet part of conchas chinas beach. Every room was beautifully decorated - so much character!! The AC was commercial-grade worked super fast. The blinds blocked virtually all light - these are hotel level quality shades. We loved the LARGE private pool and there is a view of the ocean from the pool as well! Keep in mind other houses could see into the pool area but we really didn't see anyone for more than a few seconds and overall felt very private - like your own little oasis! The neighborhood felt very safe and quiet (we only hear ocean waves at night) but you are still in walking distance to the romantic zone via a beach path or down the road - cabs are super easy and cheap anyway so don't worry about getting there. Lastly Urzula and Roxana were super responsive and helped me with every little thing from arranging cleaning, grocery run, cooks/meals, massage, etc.

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