SilverSisters

We very much enjoyed our stay at Infiniti Bay. The reef is truly so close to the beach. Water was super clear. Pools were fantastic. The included breakfast was also fantastic. I found the booking process to be fairly simple. My one reason for not giving a total five stars is we had quite a bit of trouble at check-in. I am not sure exactly what happened, but the resort did not have all of the members of our party and kept trying to charge us extra, even though we had already paid for them. They also said we hadn’t paid anything even though we already had paid through Airbnb. I was informed that one of the people checking us in was fairly new, but I did see her speaking with her manager, and I continued to be told that there was a problem. All this was after 10 hours of travel with young kids who were extremely cranky. Outside of that moment, though, things were fantastic.

The hotel service was poor. They gave me the room 2 hours later than agreed. They give more priority to foreigners. There were no bath towels. You ask for them, and they reluctantly give them to you. In the end, at check-out, they tell you the time to leave with the transportation, and they are very "punctual" if you don't get stranded. It's not like the arrival, where they are available at all hours... Otherwise, everything is fine: the breakfast, the location, and Cari's service via chat is pleasant. I hope they improve. Regards.