Arturo

A

Alejandra

4 weeks ago

5.0

4BR Villa in Tehuixtla

A very nice place. David was super helpful upon arrival and at all times. The house was clean and had an incredible view. I will definitely return.

E

Enrique

4 weeks ago

3.0

4BR Villa in Cuernavaca

The house is in a good location, is spacious, nice and kept clean. However, wear and tear from use is noticeable, and there are maintenance issues that require attention, such as sliding doors and blinds, some of which are broken. The rooms on the ground floor do not have A/C and in hot weather they are very hot and humid. The kitchen also needs improvement: the utensils are old and worn out, there are chipped dishes, and there are not enough dishes or glasses for the capacity of the house. Finally, although the staff was friendly, the service was below our expectations: there was a lack of punctuality and little initiative to be attentive or helpful. On a property of this level, we expected more proactive service. The house has a lot of potential, but it needs more attention to maintenance, equipment, and service to offer the experience one expects.