Pura Vida Service

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Sally

3 weeks ago

3.0

Ana’s place had a jagged screw, no towel ring, by the bathroom sink. Then when I took a towel off the main rack the whole thing instantly fell apart–the supports were completely loose in the wall. There were no hooks anywhere to dry towels. Pura Vida said they’d send someone, but didn’t. I’d said it was no big deal, so I didn’t mind–until I looked through the reviews. People had been complaining about all that since JULY! And…the bedside lights both had the cords wound around the bases and nowhere to plug them in without a lot of work for the guest. The walls were still marked, though cleaning would take minutes with a white sponge. No lightbulb in the desk lamp. No coffee. The condo has comfortable beds and nice sheets; it’s decently furnished and very clean. The location is great. It’s just clear that this company doesn’t care about their guests enough to do basic minor maintenance, read guest comments, and walk through a stay. Ignoring multiple guests is how 5* becomes 3*.

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Avati

3 weeks ago

5.0

Great place, I always stay at the tower when I go to San Jose. My car was stolen though, from the street just in front of the entrance at 8 pm according to the cámaras. Don’t leave your cars on the street not even for a short time, would be my recommendation.