Fernanda
Reviews
Superhost214 total reviews
88% rated 5★
214 reviews
4.84
2021–2026
Cleanliness 4.6
Accuracy 4.8
Communication 4.9
Location 5.0
Check-in 4.9
Value 4.8
214 reviews

Beto
Good, 4 weeks ago
The apartment has some important areas for improvement. The cleanliness leaves a lot to be desired, especially considering the standard you expect when renting through Airbnb. In addition, they don't leave any cleaning products or basic supplies to keep the apartment clean during the stay. Another drawback is that, upon arrival at the apartment, you have to wait approximately 20 minutes to have water. We also had problems with the water temperature, since only hot water came out in the master bathroom, which was quite inconvenient. Overall, I think that with more attention to cleanliness, better maintenance and some basic items for guests, the experience could be significantly improved.
Host Response
Thank you for sharing your feedback. We are sorry that some aspects of your stay have not met your expectations. We would like to clarify that you arrived several hours before check-in time, without notice and without us being able to confirm that early check-in was possible. This significantly reduced the time available to prepare the apartment and get everything ready for your arrival. As for basic cleaning supplies, the apartment has a mop, broom, soap, and trash bags, among other items. If any of these items weren't visible or you didn't know where to find them, we would have been happy to tell you where they were if you had asked us. Regarding the water, we did not receive any messages during your stay informing us about the issue with the temperature or the supply, so we did not have the opportunity to check it and find a solution while you were in the apartment. We hope that in future stays we can have more fluid communication, as this allows us to promptly address any needs or issues and provide a better experience for our guests.

Jorge
Excellent, 1 month ago
Everything was very nice, and the island was as always. The ONLY thing was that on the last day, there was no water in the apartment, and it was complete chaos.
Host Response
Thank you so much for sharing your experience and for your comments about the island. Glad to hear you enjoyed your stay. We are sorry for the inconvenience with the water supply during your last day. We would like to clarify that the interruption was not an issue with the apartment, but rather a situation that affected the entire building, as a leak was being repaired. The outage lasted approximately one hour, just before your departure, and management had posted advance notices informing guests of the scheduled work so that they could take precautions. We understand that any water outage can be inconvenient, especially on the day of departure, but we appreciate your understanding in a situation beyond our control.
Adrián
Excellent, 1 month ago
We are very happy and we would definitely stay there again. Fernanda is always friendly and very clear in all her instructions. The apartment is comfortable and inside the condominium with a very good location, close to the clubhouse. The bus that goes to the beach arrives quickly, and if you prefer to walk, it's a 10-minute walk. I loved that there are staff at all times in the condominium to help you, and above all, they keep the pools and amenities in order, which makes your stay pleasant.
Xoch
Excellent, 1 month ago
Excellent accommodation in Acapulco. The stay was very pleasant, the place was clean, comfortable and as shown in the photos. The location is very good and everything was in excellent condition. Fernanda's service was excellent. She was always friendly and attentive to anything we needed. It was definitely a very good experience and we would stay here again. ¡Totally recommended!
Julieta
Excellent, 2 months ago
Very comfortable apartment. Fernanda, I look forward to it. The place with lots of family activities
Carlos
Excellent, 2 months ago
Definitely come back
Ricardo
Excellent, 2 months ago
The whole place is super nice and functional. Fer was always attentive during our stay, which made us feel right at home. Super recommended.
Nelly Janett
OK, 2 months ago
The check-in and check-out times don't seem right to me, since you lose a full day when you check out.
Mariana Libertad
Excellent, 2 months ago
The location is very good, the apartment is 10/10, clean and with enough towels
Karla
Excellent, 2 months ago
Great place, the apartment was clean and nice, and the space was excellent. The staff at the place is inconsistent (some very friendly and others hostile).
Talia
Excellent, 3 months ago
The place is amazing! The pools, the beach, the food, the very friendly staff. The apartment in particular is very well equipped to have a great time during your stay.
Jenny
Excellent, 3 months ago
We felt right at home ! The place is as shown in the photos, very clean and tidy, and the place is quite peaceful… yes, we will return
Fernanda
Excellent, 3 months ago
Everything is great!!! Fernanda was very attentive to everything
Brenda Paulina
Excellent, 3 months ago
An excellent place. I would definitely come back Everything was very clean and with super complete amenities
Natalia
Excellent, 4 months ago
Everything was excellent; very nice apartment.
Karen Martinez
Excellent, 4 months ago
One of the nicest apartments I've ever stayed in. It totally matches the description and photos. Fernanda was always very kind and very attentive to what I wrote to her. The beds are very comfortable, and the views of the complex are very nice. My family and I had an amazing few days. I will definitely consider this apartment when I return to Acapulco!
Nick
Excellent, 5 months ago
Amazing place to stay in Playa. It's the perfect area to walk to everything but you have no noise problems because it's not in the center of the craziness. The apartment is large, and the natural lighting is amazing. AC works well. The Internet is fast and reliable. The apartment is clean. We stayed for a month and a half. The best part is the family downstairs who helped us with anything we needed! They are awesome. The only cons are that there are ants you can't get rid of & the water went out multiple times while we were there (sometimes unavoidable in Mexico). Overall, I would highly recommend this place.
Tomas
Excellent, 5 months ago
Everything was great.
Enrique
Excellent, 5 months ago
Excellent stay! Very comfortable, cozy, and the host communicates very well. Thank you!
Andrea
Excellent, 6 months ago
The apartment is very nice, all three bedrooms are spacious, the terrace has a nice view at sunset, and the tower is not that far away. I would book it again!
Belen
Excellent, 7 months ago
We felt right at home; the details in the house are very nice! She was super attentive and accessible to the guest. The water was only out for a couple of hours, but she kept an eye on the building to make us feel safe.
Alejandro
Excellent, 7 months ago
Outstanding service from Fer
Sergio
Excellent, 7 months ago
Excellent communication and accessibility. Thank you very much.
Abigail
Excellent, 8 months ago
I love the place, it's nice, quiet, safe, very pleasant to spend a nice time with the family.
Juan
Excellent, 9 months ago
Great place to stay, clean, cozy, spacious!
Iván
Excellent, 10 months ago
Thank you Fer. Everything was great
Humberto
OK, 10 months ago
Check-in a little late until 4:00 They receive you, not even in hotels and at least they make the effort so that you can enter before, It is okay it is in their policy and I respect it, the problem is that if the check in is 4 pm and they were strict that until that time you could enter when we entered they were still cleaning and washing things for which We had to leave our belongings and we had to leave trusting the cleaning staff who were there at the time. Another negative point is that the air conditioning in the 3 bedrooms is controlled only FROM ONE, so if that person decides to turn off the air in that room, everyone is left without air conditioning. Overall good, but these are very important points to improve on, since they make the stay uncomfortable from the start and with bad luck if a person does not agree with you about whether to have air or not, it is a terrible option.
Host Response
Thank you for taking the time to share your experience. We highly value feedback as it helps us continue to improve. Regarding check-in, our hours are clearly specified at the time of booking. We always recommend checking that check-in and check-out times fit your plans before confirming, as we consistently follow these policies to ensure proper cleaning of the accommodation between stays. We're sorry that cleaning details were still being finalized upon arrival. However, during your stay we did not receive any direct communication or complaint from you, which would have allowed us to attend to and resolve any situation immediately. We always invite our guests to report any inconvenience at the time so that we can provide a timely solution. We reiterate that direct communication during the stay is key to being able to offer better care and avoid inconveniences.
Ana
Excellent, 10 months ago
The apartment is very nice, and very well located. The apartment's cleanliness is good. Only the terrace space has a battered room,
Andrea
Excellent, 10 months ago
It is an excellent place to stay to enjoy and rest, it offers very good amenities. The apartment has everything you need, we only recommend adding an iron for clothes ☺️ but everything is excellent!
Jose Manuel
Excellent, 11 months ago
I already knew the condo, and every time I go I confirm that it is a great place to rest. There is really no need to leave it to have all the facilities. The food in the restaurants is very good and the prices they charge are reasonable. It's a great place to vacation, highly recommended
Sofía
Excellent, 11 months ago
Very nice apartment and condo facilities. Just improve the cleanliness of the apartment
Jorge Arturo
Excellent, 11 months ago
amazing place, highly recommended, privacy, spacious, very nice apartment, the host is super friendly and attentive x 1000 recommended
Leigh
Excellent, 1 year ago
very responsive host! we enjoyed our private getaway
Jose Miguel
Excellent, 1 year ago
perfect place to stay on the island, I don't see a single drawback. love
Liliana
Excellent, 1 year ago
Excellent place, very comfortable, good location, excellent amenities!!
Juan Ramon
Excellent, 1 year ago
Everything was excellent, we had an incredible vacation
Jack
Excellent, 1 year ago
The apartment is very well located in the neighborhood... it's nice and clean. Fernanda always responds immediately... We will definitely be back.
Ana Rosa
Excellent, 1 year ago
Very nice apartment and facilities throughout the subdivision. Fer was very attentive at all times. We would definitely come back.
Luis
Excellent, 1 year ago
The apartment and the entire residence are amazing, Fernanda's service is excellent and we highly recommend this place. Enjoying the sea, the pools and even watching a movie was a pleasant experience.
Nelson
Excellent, 1 year ago
Very good location and accommodation.
Monica
Excellent, 1 year ago
The apartment is very well furnished and decorated. It has everything you need for cooking and a special mention to the towels that are super soft and light so nothing heavy to carry. Fernanda is super attentive. Very comfortable beds and pillows. A huge TV to relax at night. I highly recommend this apartment.
Maria Fernanda
Excellent, 1 year ago
The apartment has a beautiful decoration but there are some that do not work :( and the cushions on the terrace are already a little neglected, apart from that everything is great
Host Response
Hi Maria Fernanda, everything is working properly. You probably didn't find the buttons or the switch for each thing. On your next visit, please do not hesitate to ask us so that we can tell you. Warm regards!
Gabriela
Excellent, 1 year ago
Everything was excellent, and Fernanda was always attentive.
Luisa
Excellent, 1 year ago
The apartment is very comfortable and as shown in the photos. We highly recommend it. You have to bring soap, because in the showers there is only shampoo and conditioner.
Miguel
Excellent, 1 year ago
You get what you pay for, it's a good size and everything is very clean. Although at the moment there are areas that are under repair, the view is really beautiful, you can see the sea and the pool area. Fernanda was flexible with us, allowing us to add one more child to our stay, and she was always attentive to answering and helping us with everything. There are things to consider, however, they cannot be Fernanda's responsibility, but rather the administration's. •The carts to transport you to the different areas take a long time to pass. •The sea area in the beach club is neglected, they should give it better maintenance. • The soccer field has no light, so you can't play once the sun goes down and you're not allowed to play in any other area. • You are given a card as a form of payment, however, if you order food from the restaurant to the apartment, you cannot pay with it. In general, except for the above, I would definitely return to Fernanda's apartment.
Bárbara Ferri
Excellent, 1 year ago
Everything was perfect. We'll definitely be back!!! I recommend it 100%
Eduardo
Excellent, 1 year ago
Recommendable
Valeria Pinzón
Excellent, 1 year ago
Very nice place! A residence with an excellent location and lots of activities to do!
Carolina
Excellent, 1 year ago
A great place to spend a few days relaxing in a great place to spend a The apartment is very nice, there is a bathroom for each bedroom and that is appreciated, spacious and comfortable spaces. The pools are huge and in excellent condition, and the beach is also very nice. Although the apartment is in a tower away from the beach, there are golf carts to get around and in 5 minutes you are there and you can have your cooler on the beach and consume your own food and drinks!
Tania
Excellent, 1 year ago
Super nice place, just as the ad describes it, good location. Communication was very good. I recommend it :)
Dan
Excellent, 1 year ago
this place is a gem after traveling. two amazingly sized bedrooms with their own private bathroom. I third bathroom for common use. the decor is fresh and clean. there was a washer and dryer to clean clothes after traveling. the place is a very short walk to the beach, make sure to check the laundry room for chairs and an umbrella. there is a great coffee shop a couple of blocks away and you can walk into the party district without being in it.
Alejandro
Excellent, 1 year ago
Everything is very beautiful and like Count on and do what you need ☺️👌🏼
Maria Belen
Excellent, 1 year ago
We had a great experience staying. It was very easy to communicate with Fernanda and the apartment was very comfortable, clean as stated in the description.
Ana
Good, 1 year ago
Super well located, Fer is very nice, but the apartment is very dirty, although I let Fer know from day one, there was no change, the apartment had hair on the floor, hand soap spilled, dust everywhere, dirty and slippery floor, no toilet paper, no napkins, I would not return just because of the cleanliness.
Host Response
In the images you sent us, only the table was mentioned, so we proceeded to clean it again to make sure it was in optimal condition. If you had informed us about the other details and sent additional photographs, we would have gladly taken care of those aspects as well. Customer satisfaction is very important to us, so please let us know if you have any concerns.
Eduardo
Excellent, 1 year ago
Everything excellent
Enrique
Good, 1 year ago
Nice, conveniently located, great facilities and amenities. People friendly
Miguel Angel
Excellent, 1 year ago
A very clean and very comfortable apartment. Fernanda was always in touch for anything and provided solutions quickly. Highly recommended for staying!
Claudia
OK, 1 year ago
The apartment is fine but it was not very clean, there were some stains on the floor and chairs. A small and very dark room with a window to the hallway . The 3 rooms share the air conditioning which is a big inconvenience I allergic to the air so I had to suffer for the benefit of others.
Host Response
Hi Claudia, we would have loved to let us know about the spots to be able to resolve during your stay. Thank you for your feedback, a hug.
Juan Carlos
Excellent, 1 year ago
Everything is great ! The apt is very nice, very located !! And the attention was excellent!! Super recommended
Carlos
Excellent, 1 year ago
A beautiful apartment, the fractionation and all the amenities they offer are the best. I would definitely stay there again. Fernanda is very friendly, always attentive to the needs that arise, very good communication.
Daniel
Excellent, 1 year ago
A very nice place is worth a lot of pools and it is close to the beach and shopping centers the views are very parents and Fer super good honda answered me very quickly everything is excellent we will return in the next vacation
David
Excellent, 1 year ago
beautiful place looks just like the pictures! You're a block from the beach and a few blocks away from the epicenter of playa. Directly off 5th Avenue. Fernanda was very responsive and extremely accommodating. I will be back for sure!
Juan Ricardo
Excellent, 1 year ago
it's a comfortable place and it looks like the photos, highly recommended
Alejandra
Good, 1 year ago
It is the same as the photos, it was just a little dirty on the walls and the floor
Genaro
Good, 1 year ago
comfortable apartment
Tony
Excellent, 1 year ago
This place is a gem, it has everything no complaints, you don't have to go out to anything… and if you require something, there is an Oxxo, a plaza and a super market very close by. I would definitely go back to this place, it is guarantee of everything, place, area, view, security, amenities, real is a 10/10 every time I return to Acapulco diamante, it would certainly be in this depto. It's all worth it.
Macario
Repeat guest
Excellent, 1 year ago
Actually it is a clean, tidy space, a/c very well, swimming pool super well, a very quiet terrace with nice view Very father really !!! I'll definitely go back
Ana Paola
Good, 1 year ago
Just like the pictures. Only wished that the place had the a/c on and sheets were changed before arrival we are not sure since when it was off but the apt, sheets and towels all smelled damp. This was also a last minute one night booking but a quick check before we arrived would have been nice. The outside furniture was also inside but Fer was willing to have someone take it out. If we would have stayed longer I'm more than sure she would have resolved the issues. The Apt was very nice, comfortabke and we loved the decorations. It was also great for each room to have a bathroom.
Jessica
Excellent, 2 years ago
The super friendly host, pending, responding quickly, the beautiful and comfortable apartment!!
Orlando
Excellent, 2 years ago
The apartment is in an excellent location, there are many things to do in the Residential, I plan to return as soon as I can
Mercedes
Excellent, 2 years ago
The super well, we left with my little daughter (4) and her grandparents and we all had an amazing time. The jewel is all the amenities, there are many swimming pools, play areas for kids and the beach touched us very quiet. Obviously Acapulco is still in the process of getting up because of last year's hurricane but, outside of a couple of missing panels and only serving an elevator, we had no problems. My daughter really enjoyed the trip. We would come back happily!
César Octavio
Excellent, 2 years ago
Fernanda's attention was excellent, the apartment in perfect condition as well as the amenities: pools, gym, courts and beach club. Definitely looking to return soon!
Alan
Excellent, 2 years ago
wonderful place, in an excellent location. We love both the apartment and the subdivision. Its pools of good size and very good access to the beach club. We would definitely return
Alejandra
Repeat guest
Excellent, 2 years ago
I love the apartment, only the check-in times I do not love, but from that out everything is fine
Adriana
Excellent, 2 years ago
Our stay was very pleasant, everything was spotless, very nice place, we would definitely book again!
Pedro
Excellent, 2 years ago
The incredible apartment, just as seen in the photos. The residential has all the amenities open and the restaurant there saves you. No need to leave. For the children it was amazing the stay. I'll definitely be back with the family. Fernanda was responsive at all times and communication flowed smoothly.
Ricardo
Excellent, 2 years ago
I 100% recommend Fernanda's apartment As described in the publication and Fernanda very attentive always responded to doubts and quickly thanks
Aida
Excellent, 2 years ago
We had a great time as a family. Fernanda is an excellent host. Sure we come back. Glad to see how Acapulco is recovering ❤️
Rodrigo
Excellent, 2 years ago
We loved the apartment ya q has all the amenities, like hot water, all the cooking utensils, the place is spacious and each bedroom with its full bathroom plus a half bathroom in the corridor and something I loved is q they have several chairs, table and a beach umbrella that are available and the beach is a block away that you have to chebrodear but it is literally close and also very few streets from 5th avenue. And they are very accessible with entry or departure times if you so require
Magda
Good, 2 years ago
The apartment is very clean and beautiful, just like the photos, the building still has collapsed panels due to the hurricane and only one elevator works and unfortunately two days they removed the light for 5 hours because of the issue that they are still fixing. Another thing to note is that if you are going to cook you have to take from salt, pepper, to dishwasher soap. Taking into account this is a good option since the apartment is very careful and beautiful.
Host Response
We are happy to hear that you found the apartment clean and beautiful, as shown in the pictures. - We mentioned that the elevators are working properly as well as you were able to use them during your stay. - We are sorry for the inconvenience caused by the repairs of the building and the interruption of the electricity supply. Our residential strives to have the best facilities possible, and we are currently the residential with the greatest improvements and operation in Acapulco. Unfortunately, the power outage is out of our control as it depends on the electric company. -With regard to the kitchen supplies, we understand your point of view. However, because this is an apartment on Airbnb, we do not provide basic cooking ingredients like salt and pepper as we are not a restaurant. - As for the soap to wash the dishes, it's right there in the kitchen, you probably didn't see it. We appreciate your feedback and I'm happy to know that you consider the apartment a good option. Regards.
Ana
Excellent, 2 years ago
The apartment is beautiful. You can see that it was completely remodeled, leaving it impeccable and with all the comforts to spend a few incredible days. Fer's communication was always constant, friendly and very clear. The air conditioner in the living room cools so well that at night we never turned on the air conditioners in the bedrooms and we slept wonderfully. I went with small children and older adults, and absolutely everyone was happy. There are so many things to do. Note: on the last day, we had complications with the people from La Isla, who were not connected to the apartment, and they were very, very rude. However, Fer rose to the occasion and was in constant communication to help us. I applaud the willingness and desire to make this destination a success. We will 100% return, and I 100% recommend this apartment. We are all Acapulco!!
Karla
Excellent, 2 years ago
Everything was excellent, very comfortable my stay there. The hostess is very kind, highly recommended.
Jenny
Good, 2 years ago
Very nice the depa, identical to the photos, clean and very comfortable mattresses, the only detail was that on the floor of the tower the elevator did not work, so we had to go upstairs to order it. Outside of that the stay was very comfortable and pleasant
Ruth
Good, 2 years ago
Everything was great , we had a theme with the light but this I imagine that is still due to everything about Otis Thanks for everything.
Julio
Excellent, 2 years ago
Wonderful great days of rest the host Fernanda great always attentive excellent communication with her
Macario
Repeat guest
Excellent, 2 years ago
Great host
Alfredo
Excellent, 2 years ago
excellent service
Carlos
Excellent, 2 years ago
The apartment is amazing, just like the photos, clean, has the necessary things for your stay, spacious and comfortable bedrooms, all have a bathroom and TV, the shower in the main room did not reach hot water, instead the other two did. The only drawback we found was the facilities in general, since most continue to be repaired, the apartment is on the 8th floor and the elevator several times was out of service to take into account if they go with an older adult, however all the staff are willing to help you with whatever you need, they are all very friendly. Fernanda was attentive all the time and was always very attentive, we would definitely come back!
Alejandro
Good, 2 years ago
Everything very well with the attention of Fer and the apartment bn
Tania
Excellent, 2 years ago
A nice place and the instructions were always clear
Candelaria
Excellent, 2 years ago
Everything was excellent. At first it was a little difficult to communicate by cell phone, but then everything flowed very well. The condominium is in excellent condition, it is obvious that by the hurricane there are areas that are affected. But the pool and amenities work well. The Club restaurant I feel like you can do a little more. We had breakfast one day no more because the cafe was the machine but supermarket (Nescafe) and it's not the same. And what we ate was not bad but during the Tianguis they were able to offer a little bit better. Since it was the only food we made up to date. But the attention of the staff who work in the condominiums was excellent. Very kind and polite people, they always greeted. Despite what happened and they are going through. Thank you
Román
Excellent, 2 years ago
The amazing place, the only thing is that the billiard areas are under repair and the elevator did not serve to go down from the 8th floor.
Oscar Artemio
Excellent, 2 years ago
highly recommended👍
Carlo
Excellent, 2 years ago
Comfortable and clean mummy place ! Great for resting
Aloma
Excellent, 2 years ago
We loved everything about our stay at Fernanda's. She is very quick to respond and Abraham and Iris were extremely helpful. It is a beautiful, airy, well-furnished and well-equipped apartment. Located in a quiet area, which we liked, and very close to the Beach. Loved every minute of our stay.
Raymundo
Excellent, 2 years ago
Definitely would love to come back!
Laura
Excellent, 2 years ago
An exceptional apartment, very close to Abraham Beach and his wife still helped us that we arrived a little late for transfers and they are always attentive to guests. Always keep an eye out and the apartment has everything you need or have a pleasant stay. I could improve: bedding, amount of pillows, and maybe a box of water per stay. We'll definitely be back. THANKS fer.
José Luis Antonio
Excellent, 2 years ago
a very attentive and helpful person at all times, their first quality reservation, as well as their services and services
Jessica
Excellent, 3 years ago
The place is as advertised, very comfortable and has all the facilities for a good family break. Fernanda is very friendly and attentive, just like the staff of the place always willing to help. We will definitely be back
Cynthia
Excellent, 3 years ago
Great place to be with family and friends, great plus it has, being 1 min from Isla Shopping Village and 10 min from the airport... super the pools and beach