Fernanda

Reviews

Superhost

214 total reviews

88% rated 5★

214 reviews

4.84

2021–2026

Cleanliness 4.6

Accuracy 4.8

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.8

214 reviews

3BR Home in Acapulco

Beto

Good, 4 weeks ago

The apartment has some important areas for improvement. The cleanliness leaves a lot to be desired, especially considering the standard you expect when renting through Airbnb. In addition, they don't leave any cleaning products or basic supplies to keep the apartment clean during the stay. Another drawback is that, upon arrival at the apartment, you have to wait approximately 20 minutes to have water. We also had problems with the water temperature, since only hot water came out in the master bathroom, which was quite inconvenient. Overall, I think that with more attention to cleanliness, better maintenance and some basic items for guests, the experience could be significantly improved.

Host Response

Thank you for sharing your feedback. We are sorry that some aspects of your stay have not met your expectations. We would like to clarify that you arrived several hours before check-in time, without notice and without us being able to confirm that early check-in was possible. This significantly reduced the time available to prepare the apartment and get everything ready for your arrival. As for basic cleaning supplies, the apartment has a mop, broom, soap, and trash bags, among other items. If any of these items weren't visible or you didn't know where to find them, we would have been happy to tell you where they were if you had asked us. Regarding the water, we did not receive any messages during your stay informing us about the issue with the temperature or the supply, so we did not have the opportunity to check it and find a solution while you were in the apartment. We hope that in future stays we can have more fluid communication, as this allows us to promptly address any needs or issues and provide a better experience for our guests.

Everything was very nice, and the island was as always. The ONLY thing was that on the last day, there was no water in the apartment, and it was complete chaos.

Host Response

Thank you so much for sharing your experience and for your comments about the island. Glad to hear you enjoyed your stay. We are sorry for the inconvenience with the water supply during your last day. We would like to clarify that the interruption was not an issue with the apartment, but rather a situation that affected the entire building, as a leak was being repaired. The outage lasted approximately one hour, just before your departure, and management had posted advance notices informing guests of the scheduled work so that they could take precautions. We understand that any water outage can be inconvenient, especially on the day of departure, but we appreciate your understanding in a situation beyond our control.

We are very happy and we would definitely stay there again. Fernanda is always friendly and very clear in all her instructions. The apartment is comfortable and inside the condominium with a very good location, close to the clubhouse. The bus that goes to the beach arrives quickly, and if you prefer to walk, it's a 10-minute walk. I loved that there are staff at all times in the condominium to help you, and above all, they keep the pools and amenities in order, which makes your stay pleasant.

Amazing place to stay in Playa. It's the perfect area to walk to everything but you have no noise problems because it's not in the center of the craziness. The apartment is large, and the natural lighting is amazing. AC works well. The Internet is fast and reliable. The apartment is clean. We stayed for a month and a half. The best part is the family downstairs who helped us with anything we needed! They are awesome. The only cons are that there are ants you can't get rid of & the water went out multiple times while we were there (sometimes unavoidable in Mexico). Overall, I would highly recommend this place.

Check-in a little late until 4:00 They receive you, not even in hotels and at least they make the effort so that you can enter before, It is okay it is in their policy and I respect it, the problem is that if the check in is 4 pm and they were strict that until that time you could enter when we entered they were still cleaning and washing things for which We had to leave our belongings and we had to leave trusting the cleaning staff who were there at the time. Another negative point is that the air conditioning in the 3 bedrooms is controlled only FROM ONE, so if that person decides to turn off the air in that room, everyone is left without air conditioning. Overall good, but these are very important points to improve on, since they make the stay uncomfortable from the start and with bad luck if a person does not agree with you about whether to have air or not, it is a terrible option.

Host Response

Thank you for taking the time to share your experience. We highly value feedback as it helps us continue to improve. Regarding check-in, our hours are clearly specified at the time of booking. We always recommend checking that check-in and check-out times fit your plans before confirming, as we consistently follow these policies to ensure proper cleaning of the accommodation between stays. We're sorry that cleaning details were still being finalized upon arrival. However, during your stay we did not receive any direct communication or complaint from you, which would have allowed us to attend to and resolve any situation immediately. We always invite our guests to report any inconvenience at the time so that we can provide a timely solution. We reiterate that direct communication during the stay is key to being able to offer better care and avoid inconveniences.

3BR Home in Acapulco

Andrea

Excellent, 10 months ago

It is an excellent place to stay to enjoy and rest, it offers very good amenities. The apartment has everything you need, we only recommend adding an iron for clothes ☺️ but everything is excellent!

You get what you pay for, it's a good size and everything is very clean. Although at the moment there are areas that are under repair, the view is really beautiful, you can see the sea and the pool area. Fernanda was flexible with us, allowing us to add one more child to our stay, and she was always attentive to answering and helping us with everything. There are things to consider, however, they cannot be Fernanda's responsibility, but rather the administration's. •The carts to transport you to the different areas take a long time to pass. •The sea area in the beach club is neglected, they should give it better maintenance. • The soccer field has no light, so you can't play once the sun goes down and you're not allowed to play in any other area. • You are given a card as a form of payment, however, if you order food from the restaurant to the apartment, you cannot pay with it. In general, except for the above, I would definitely return to Fernanda's apartment.

A great place to spend a few days relaxing in a great place to spend a The apartment is very nice, there is a bathroom for each bedroom and that is appreciated, spacious and comfortable spaces. The pools are huge and in excellent condition, and the beach is also very nice. Although the apartment is in a tower away from the beach, there are golf carts to get around and in 5 minutes you are there and you can have your cooler on the beach and consume your own food and drinks!

this place is a gem after traveling. two amazingly sized bedrooms with their own private bathroom. I third bathroom for common use. the decor is fresh and clean. there was a washer and dryer to clean clothes after traveling. the place is a very short walk to the beach, make sure to check the laundry room for chairs and an umbrella. there is a great coffee shop a couple of blocks away and you can walk into the party district without being in it.

2BR Condo in Playa del Carmen

Alejandro

Excellent, 1 year ago

Everything is very beautiful and like Count on and do what you need ☺️👌🏼

3BR Home in Acapulco

Ana

Good, 1 year ago

Super well located, Fer is very nice, but the apartment is very dirty, although I let Fer know from day one, there was no change, the apartment had hair on the floor, hand soap spilled, dust everywhere, dirty and slippery floor, no toilet paper, no napkins, I would not return just because of the cleanliness.

Host Response

In the images you sent us, only the table was mentioned, so we proceeded to clean it again to make sure it was in optimal condition. If you had informed us about the other details and sent additional photographs, we would have gladly taken care of those aspects as well. Customer satisfaction is very important to us, so please let us know if you have any concerns.

3BR Home in Acapulco

Eduardo

Excellent, 1 year ago

Everything excellent

3BR Home in Acapulco

Enrique

Good, 1 year ago

Nice, conveniently located, great facilities and amenities. People friendly

The apartment is fine but it was not very clean, there were some stains on the floor and chairs. A small and very dark room with a window to the hallway . The 3 rooms share the air conditioning which is a big inconvenience I allergic to the air so I had to suffer for the benefit of others.

Host Response

Hi Claudia, we would have loved to let us know about the spots to be able to resolve during your stay. Thank you for your feedback, a hug.

3BR Home in Acapulco

Carlos

Excellent, 1 year ago

A beautiful apartment, the fractionation and all the amenities they offer are the best. I would definitely stay there again. Fernanda is very friendly, always attentive to the needs that arise, very good communication.

3BR Home in Acapulco

Macario

Repeat guest

Excellent, 1 year ago

Actually it is a clean, tidy space, a/c very well, swimming pool super well, a very quiet terrace with nice view Very father really !!! I'll definitely go back

Just like the pictures. Only wished that the place had the a/c on and sheets were changed before arrival we are not sure since when it was off but the apt, sheets and towels all smelled damp. This was also a last minute one night booking but a quick check before we arrived would have been nice. The outside furniture was also inside but Fer was willing to have someone take it out. If we would have stayed longer I'm more than sure she would have resolved the issues. The Apt was very nice, comfortabke and we loved the decorations. It was also great for each room to have a bathroom.

The super well, we left with my little daughter (4) and her grandparents and we all had an amazing time. The jewel is all the amenities, there are many swimming pools, play areas for kids and the beach touched us very quiet. Obviously Acapulco is still in the process of getting up because of last year's hurricane but, outside of a couple of missing panels and only serving an elevator, we had no problems. My daughter really enjoyed the trip. We would come back happily!

3BR Home in Acapulco

Alejandra

Repeat guest

Excellent, 2 years ago

I love the apartment, only the check-in times I do not love, but from that out everything is fine

3BR Home in Acapulco

Ricardo

Excellent, 2 years ago

I 100% recommend Fernanda's apartment As described in the publication and Fernanda very attentive always responded to doubts and quickly thanks

We loved the apartment ya q has all the amenities, like hot water, all the cooking utensils, the place is spacious and each bedroom with its full bathroom plus a half bathroom in the corridor and something I loved is q they have several chairs, table and a beach umbrella that are available and the beach is a block away that you have to chebrodear but it is literally close and also very few streets from 5th avenue. And they are very accessible with entry or departure times if you so require

The apartment is very clean and beautiful, just like the photos, the building still has collapsed panels due to the hurricane and only one elevator works and unfortunately two days they removed the light for 5 hours because of the issue that they are still fixing. Another thing to note is that if you are going to cook you have to take from salt, pepper, to dishwasher soap. Taking into account this is a good option since the apartment is very careful and beautiful.

Host Response

We are happy to hear that you found the apartment clean and beautiful, as shown in the pictures. - We mentioned that the elevators are working properly as well as you were able to use them during your stay. - We are sorry for the inconvenience caused by the repairs of the building and the interruption of the electricity supply. Our residential strives to have the best facilities possible, and we are currently the residential with the greatest improvements and operation in Acapulco. Unfortunately, the power outage is out of our control as it depends on the electric company. -With regard to the kitchen supplies, we understand your point of view. However, because this is an apartment on Airbnb, we do not provide basic cooking ingredients like salt and pepper as we are not a restaurant. - As for the soap to wash the dishes, it's right there in the kitchen, you probably didn't see it. We appreciate your feedback and I'm happy to know that you consider the apartment a good option. Regards.

3BR Home in Acapulco

Ana

Excellent, 2 years ago

The apartment is beautiful. You can see that it was completely remodeled, leaving it impeccable and with all the comforts to spend a few incredible days. Fer's communication was always constant, friendly and very clear. The air conditioner in the living room cools so well that at night we never turned on the air conditioners in the bedrooms and we slept wonderfully. I went with small children and older adults, and absolutely everyone was happy. There are so many things to do. Note: on the last day, we had complications with the people from La Isla, who were not connected to the apartment, and they were very, very rude. However, Fer rose to the occasion and was in constant communication to help us. I applaud the willingness and desire to make this destination a success. We will 100% return, and I 100% recommend this apartment. We are all Acapulco!!

3BR Home in Acapulco

Karla

Excellent, 2 years ago

Everything was excellent, very comfortable my stay there. The hostess is very kind, highly recommended.

3BR Home in Acapulco

Jenny

Good, 2 years ago

Very nice the depa, identical to the photos, clean and very comfortable mattresses, the only detail was that on the floor of the tower the elevator did not work, so we had to go upstairs to order it. Outside of that the stay was very comfortable and pleasant

3BR Home in Acapulco

Macario

Repeat guest

Excellent, 2 years ago

Great host

3BR Home in Acapulco

Carlos

Excellent, 2 years ago

The apartment is amazing, just like the photos, clean, has the necessary things for your stay, spacious and comfortable bedrooms, all have a bathroom and TV, the shower in the main room did not reach hot water, instead the other two did. The only drawback we found was the facilities in general, since most continue to be repaired, the apartment is on the 8th floor and the elevator several times was out of service to take into account if they go with an older adult, however all the staff are willing to help you with whatever you need, they are all very friendly. Fernanda was attentive all the time and was always very attentive, we would definitely come back!

3BR Home in Acapulco

Alejandro

Good, 2 years ago

Everything very well with the attention of Fer and the apartment bn

3BR Home in Acapulco

Tania

Excellent, 2 years ago

A nice place and the instructions were always clear

Everything was excellent. At first it was a little difficult to communicate by cell phone, but then everything flowed very well. The condominium is in excellent condition, it is obvious that by the hurricane there are areas that are affected. But the pool and amenities work well. The Club restaurant I feel like you can do a little more. We had breakfast one day no more because the cafe was the machine but supermarket (Nescafe) and it's not the same. And what we ate was not bad but during the Tianguis they were able to offer a little bit better. Since it was the only food we made up to date. But the attention of the staff who work in the condominiums was excellent. Very kind and polite people, they always greeted. Despite what happened and they are going through. Thank you

3BR Home in Acapulco

Jessica

Excellent, 3 years ago

The place is as advertised, very comfortable and has all the facilities for a good family break. Fernanda is very friendly and attentive, just like the staff of the place always willing to help. We will definitely be back

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