Ale
Reviews
Superhost69 total reviews
88% rated 5★
69 reviews
4.83
2019–2024
Cleanliness 4.7
Accuracy 4.9
Communication 4.9
Location 4.9
Check-in 5.0
Value 4.8
69 reviews

Romeo
Good, 2 years ago
Excellent location, comfortable and cozy place, very close to the beach and fifth avenue.

Paulo César
Excellent, 2 years ago
Just like the photos. Very good location. Super Recommendable

Armando
Excellent, 2 years ago
Excellent location! We had an inconvenience arriving and Marcelo resolved it quickly :)

Jessica
Excellent, 2 years ago
We had such a great time!! Carmelo was so responsive and helped us out with everything we needed! Will definitely be returning!!

Ana
Excellent, 2 years ago
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Lisa
Excellent, 2 years ago
You cannot beat the location! It is very walkable to the beach and to lots of restaurants, shopping and things to do. The amenities are very nice and the rooms are comfortable and spacious. The host was responsive to anything we needed. I would definitely recommend a stay here to enjoy Play Del Carmen!

Paola
Excellent, 2 years ago
Everything's good, our host Marcello's 10/10 service we couldn't use the jacuzzi due to a leak, but being my birthday they made up for it with a detail. I would definitely stay here again.

Shreya
Excellent, 2 years ago
This was a great place to stay in the heart of playa del carmen. They were very easy to communicate with and the safety of this place was great. Awesome location and service, will definitely stay here again!

Mayte
Good, 2 years ago
The apartment is very nice, in a central area with winged restaurants, also two minutes from the beach on foot and half a street from Fifth Av. communication was excellent, we were greeted upon very cordial arrival. The safety of the place is perfect. The pool is always warm and very enjoyable. The only problem we had is that the water machine couldn't work no matter how much they supported us to see what it had (very good communication) Unfortunately, the linens were stained with blood. As the only recommendation for the cleaner to pay more attention.

Danya
Excellent, 3 years ago
Amazing apartment, super close to the beach and 5th avenue.

Paola
Excellent, 3 years ago
The photos match the place, the facilities are nice and comfortable, all the amenities they offer are available, everything is clean and functional, the host is always attentive and responds quickly, in addition to being very friendly, patient and resolution. Give good suggestions and their instructions are clear. The ufff! location is also one 💯block from the literal sea and there are shops and restaurants around super delicious. Safe area, there are always patrols around and police on foot that are sheltering in the surroundings. The price is according to the features of the place and the location is totally worth it, you will not regret choosing this accommodation. If I stay with Alejandra again (Marcelo was the person who helped us from beginning to end! super friendly always :D)

Ashley
Excellent, 3 years ago
Amazing condo and perfect location! Less than a 5 minute walk to the beach and within walking distance to tons of restaurants. We really enjoyed our stay!

Corey
Excellent, 3 years ago
This is a awesome condo in a amazing location. It has plenty of space for large families. My kids & family really enjoyed!

Kimberly
OK, 3 years ago
Great location. Building was great, you get greeted by friendly concierge. Rooftop pool was nice as well with the ocean view — HOWEVER we experienced excessive leak issues during our ENTIRE stay. The was an issue with the toilet leaking in the master bathroom that spread to the common room so we had towels on the floor. We had to deal with maintenance and plumbers coming in and out of the unit. We learned the hard way that the building shuts off the water at night between midnight to 5am so we couldn’t flush the toilet or wash our hands - something that should have been completely disclosed to the guests at the beginning or mention it on the listing. Overall, location I would rate a 5, but I don’t think we’d want to stay at this building again as it was not a very relaxing experience.
Host Response
sentimos mucho que no hayan tenido una estancia placentera, si había una fuga de agua pero no era en nuestro departamento, era en el departamento del vecino, hicimos todo lo posible por arreglarlo pero no dependía de nosotros, nunca nos había pasado, lamento que haya sucedido con tu grupo kim, nosotros no sabíamos que cortaban el agua en la noche, no hubo un aviso de parte de la administración lo cual ya reportamos, lamentamos tu experiencia kim.
Caleb
Excellent, 3 years ago
Place was great

Maria
Excellent, 3 years ago
We had a great stay at Ale's place. Perfect location, many things to do nearby. The host was quick to respond and the check-in process was very smooth.

Sarah
Excellent, 3 years ago
You can't get any better than this when it comes to location! you're walking distance to numerous bars and restaurants, as well as the beach. the building is quiet, the reception is kind and the amenities are well-kept. The condo is clean and has all that you need to have a good trip! highly recommend for visitors to Playa.

Bryant
Excellent, 3 years ago
This was the perfect place for our family during our wedding week. An amazing apartment, an amazing location and an amazing host. We will definitely be back. We highly recommend!

Gabriel
Excellent, 4 years ago
Excellent place to stay in Playa! 100% recommended. Major hotspots are available from a walking distance and the natural reserve view from the balcony is stunning!

Jquevius
Excellent, 4 years ago
Great place. Roof top pool is super cool amazing view. Great location very close to everything. Bring your own pillow cases and blankets

Alfonso
Excellent, 4 years ago
Marcelo was an excellent host, he supported us at all times, from the friendly welcome to our departure. He makes your stay comfortable. The apartment met our expectations and even though we never repeat the place, it is undoubtedly an excellent place to stay.

Jose
Excellent, 4 years ago
excellent place

Gerardo
Excellent, 4 years ago
Very good accommodation, complies with everything it says and the location is excellent. Marcelo, who is the person who received us and I was in contact with, is very friendly and very friendly. 👍

Maria Fernanda
Excellent, 4 years ago
Excellent communication with Marcelo's help at all times The place is excellent, meeting all expectations and the same as it appears in the photos

Krito
Excellent, 4 years ago
The apartment is very well located two blocks from the beach, it is quite spacious, clean, quiet and safe. It is in an area of very nice restaurants and bars. The host was always very kind and provided us with everything we needed for an excellent stay.

Paul
Excellent, 4 years ago
Great spot

Kenny
Excellent, 4 years ago
Perfecto location. Right in the heart of 5th&38th. 7/11 at doorstep, few blocks down from all of the food places - VAGABUNDA, chez, famous breakfast place. It’s about 12-15 min walk to Coco bongo, 5 mins to the REEF ROOFTOP, 7 mins to Coralina, Martina and mamitas beach is right behind - cannot go wrong. Communication was on point!!!! Rolls were clean. Front desk peeps were very awesome as well

Thadis
Excellent, 4 years ago
Great location and really great looking modern condo. Lots of space and east check in check out process.

Erica
Excellent, 4 years ago
Good location and good communication with the host.

Brenda
Excellent, 4 years ago
This place is awesome! Great location, beautiful apartment so close to the beach and good restaurants. The kitchen was fully stocked with cooking gear except for spices. However, I wouldn’t recommend trying to use the hot tub on the balcony as it doesn’t get hot and our water was shut off because we used so much water to fill it. We got the water turned back on but I would recommend others avoid use. I would definitely stay again and recommend this condo for groups. It comes with 1 parking spot in a gated garage. Marcelo was super fast getting back to me and had great recommendations!

Alberto
Excellent, 4 years ago
Very conveniently located . Very comfortable for 6 or 7 people. Well equipped in every way.

Gustavo
Excellent, 4 years ago
Everything as described, we went through A great stay! Marcelo was very kind At all times and was always available when we needed it.

Adam
Good, 4 years ago
Great apartment close to the beach. A good walk from the main bars/clubs. Also, with the exception of the master bedroom the other beds are a tight fit for two people, same with the sofá/bed. Ten people is certainly a squeeze but we managed. Super communication and attention to detail

Briana
Excellent, 5 years ago
We loved our stay! The perfect location! Marcelo was great at communicating and very helpful. Can’t wait to go back!

Andre
Excellent, 5 years ago
The place is definitely a wonder, it is located super close to the 5th avenue, restaurants and shops nearby and especially the beach very close and the host is a good person and attentive. Best place to stay in Playa del Carmen

Francisca
Excellent, 5 years ago
Beautiful apartment, charm us, excellent attention, is very well located and is as seen in more photos.

Lorena
Excellent, 5 years ago
Perfect location, awesome host and very clean. 10 out of 10!!!

Santiago
Excellent, 5 years ago
The place was immaculate, I stayed with 10 friends and we all had an unimaginable trip in the apartment. The location also contained wonderful things like a TV, jacuzzi, beach accessories, and an electric stove! Without realizing it, these things are what make the place worth it for it's great price.

Douglas
Good, 5 years ago
The apartment is nice and spacious, as advertised, and a wonderful patio. The location is excellent, just a couple blocks to the beach and close to restaurants and nightlife, while maintaining privacy. The rooftop pool and sun area are great, too. I was disappointed that the hot tub controls did not work the way they are supposed to, meaning you have to manually add hot water through a valve below. Not fully satisfactory if that feature is important to you. Also we could not get our smart phones to link to the smart TV, which we were trying to do to watch a hockey playoff game or listen to music. Marcelo who received us and answered our questions was super helpful with tourist and other advice. Other than the two issues I mentioned, I would definitely recommend staying there.

Lynnesha
Good, 5 years ago
Me & My 5 Friends Went To Playa For 5 Days & Stayed At This Airbnb It is very close to a lot of attraction and the beach. Marcelo was a lot of help he helped us find a personal driver who was Rubin(THE BEST). & an Expedia trip advisor who found us a lot of things as well. This place was one of the best Airbnb’s I stayed in ever

Elvis
Excellent, 5 years ago
Apartment was very spacious and clean. Great location right off 5th ave and a few minutes from the beach!

Agustin
Excellent, 5 years ago
Place of the best . In the middle of everything . Very father. Almost on the beach . Super communication. Can't be better

Diana
Excellent, 5 years ago
The service is, a very nice place, comfortable and clean . Marcelo's service was amazing Great area and location . Highly recommended ☺️

Arais
Excellent, 5 years ago
Marcelo was easy to contact and provided great suggestions to enjoy our stay in Playa. The pool area and jacuzzi are a must do!

Fernando
Excellent, 5 years ago
Everything was fine!

Ana
Excellent, 5 years ago
I loved the apartment and the location

Brianna
Not good, 5 years ago
Ju

Luis
Excellent, 6 years ago
Excellent property! Highly recommend for all kinds of travel!

Martha Elena
Excellent, 6 years ago
The stay was super father, all the staff is very attentive and friendly, the apartment is in the best condition, and in an excellent location I would definitely come back, it is definitely worth it!

Javier
Excellent, 6 years ago
Excellent place, in general it met expectations, the location seems great to me between the 5th and the beach with a seven almost in front and many restaurants around.

Jacob
Excellent, 6 years ago
Hospitality was superb! Will recommend this unit to everyone!

Kristan Lizeth
Excellent, 6 years ago
Very close to everything, the place is spotless and very comfortable.

Jessica
Excellent, 6 years ago
Thank you very much Ale and Mildreth, excellent communication and incredible attention. The apartment is superbly located, very cute and clean, the pool fascinated us and the condominium people are very friendly. Thank you for your attention and we hope to repeat it soon..greetings from Puebla!!

Jelle
Excellent, 6 years ago
Great place, great location. Everything you want it to be!

Ricardo
Excellent, 6 years ago
Amazing Place. Very Good Location and the Very Fast Attention. Mildreth contacted us long before we arrived at Playa and also when we arrived. He was always on the lookout.

Jessica
Excellent, 7 years ago
Everything is perfect , facilities and help from the managers!

Mariano
Excellent, 7 years ago
Awesome place located at the end of the 5th, and only 250 mts from the public beach. it's the best location to stay in Playa del Carmen! Marcelo was very kind, was always ready to help us, and walked that extra mile to make us feel at home. I kindly recommend it to everyone.

Adolfo
Excellent, 7 years ago
Super responsive, answering doubts on the spot and an amazing location

Sandra
Excellent, 7 years ago
A good location, excellent treatment

Yuyis
Excellent, 7 years ago
Everything was excellent, very good service and the facilities just what we expected... very good location and equipment

Carolina
Excellent, 7 years ago
Excellent location, the place is very father.

Ivan
Excellent, 7 years ago
Unbeatable location, steps to the beach and steps to 5th Avenue. All the amenities of the apartment and the condo are top notch. Friendly and always immediate hostess attention. Highly recommended.

Erika
Excellent, 7 years ago
I highly recommend the place. In terms of location it is very good since it is close to the beach and very close to the 5th avenue, nearby there are restaurants, seven eleven, pharmacies and also close to the beach. Communication is very attentive, they even supported us with a tour agency contact who gave us better prices. We were 8 friends, and we enjoyed many of the roofgarden.

Dustin
OK, 7 years ago
Overall the place is great, and would have been 5-star but the hot tub was broken for our full 10 day stay and the laundry machine did not work either. Those really impacted our trip since we were travelling with an infant and we were looking forward to relaxing in the hot tub during nap times, also laundry is very important while travelling with a baby. Mildreth was an amazing host. She was very responsive, polite, and made the stay very comfortable for us. Our flight arrived 5 hours late and she waited until 1:30 am to check us in. She also brought us champagne as an apology for the hot tub not working. It's also worth mentioning the building itself is great - super cool architecture, nice rooftop pool and the location is amazing. It's really too bad we had a few issues during our stay because this place would easily be a 5/5 otherwise. The condo looks exactly like the photos if not better.

Jorge
Excellent, 7 years ago
Highly recommended

Leslie
Excellent, 7 years ago
This condo exceeded our expectations. Perfect location, very clean & breathtaking amenities. We will definitely be back.

Alejandro
Excellent, 7 years ago
Great location!!!

Thint
Excellent, 7 years ago
Right in downtown playa del Carmen. Close to 5th ave, beach, night life.

Jose Fernando
Excellent, 7 years ago
An incredible experience, a very pleasant place and quite well located.