Ale

Reviews

Superhost

69 total reviews

88% rated 5★

69 reviews

4.83

2019–2024

Cleanliness 4.7

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 5.0

Value 4.8

69 reviews

3BR Luxury Condo in Playa del Carmen

Romeo

Good, 2 years ago

Excellent location, comfortable and cozy place, very close to the beach and fifth avenue.

The apartment is very nice, in a central area with winged restaurants, also two minutes from the beach on foot and half a street from Fifth Av. communication was excellent, we were greeted upon very cordial arrival. The safety of the place is perfect. The pool is always warm and very enjoyable. The only problem we had is that the water machine couldn't work no matter how much they supported us to see what it had (very good communication) Unfortunately, the linens were stained with blood. As the only recommendation for the cleaner to pay more attention.

3BR Luxury Condo in Playa del Carmen

Paola

Excellent, 3 years ago

The photos match the place, the facilities are nice and comfortable, all the amenities they offer are available, everything is clean and functional, the host is always attentive and responds quickly, in addition to being very friendly, patient and resolution. Give good suggestions and their instructions are clear. The ufff! location is also one 💯block from the literal sea and there are shops and restaurants around super delicious. Safe area, there are always patrols around and police on foot that are sheltering in the surroundings. The price is according to the features of the place and the location is totally worth it, you will not regret choosing this accommodation. If I stay with Alejandra again (Marcelo was the person who helped us from beginning to end! super friendly always :D)

Great location. Building was great, you get greeted by friendly concierge. Rooftop pool was nice as well with the ocean view — HOWEVER we experienced excessive leak issues during our ENTIRE stay. The was an issue with the toilet leaking in the master bathroom that spread to the common room so we had towels on the floor. We had to deal with maintenance and plumbers coming in and out of the unit. We learned the hard way that the building shuts off the water at night between midnight to 5am so we couldn’t flush the toilet or wash our hands - something that should have been completely disclosed to the guests at the beginning or mention it on the listing. Overall, location I would rate a 5, but I don’t think we’d want to stay at this building again as it was not a very relaxing experience.

Host Response

sentimos mucho que no hayan tenido una estancia placentera, si había una fuga de agua pero no era en nuestro departamento, era en el departamento del vecino, hicimos todo lo posible por arreglarlo pero no dependía de nosotros, nunca nos había pasado, lamento que haya sucedido con tu grupo kim, nosotros no sabíamos que cortaban el agua en la noche, no hubo un aviso de parte de la administración lo cual ya reportamos, lamentamos tu experiencia kim.

This place is awesome! Great location, beautiful apartment so close to the beach and good restaurants. The kitchen was fully stocked with cooking gear except for spices. However, I wouldn’t recommend trying to use the hot tub on the balcony as it doesn’t get hot and our water was shut off because we used so much water to fill it. We got the water turned back on but I would recommend others avoid use. I would definitely stay again and recommend this condo for groups. It comes with 1 parking spot in a gated garage. Marcelo was super fast getting back to me and had great recommendations!

The apartment is nice and spacious, as advertised, and a wonderful patio. The location is excellent, just a couple blocks to the beach and close to restaurants and nightlife, while maintaining privacy. The rooftop pool and sun area are great, too. I was disappointed that the hot tub controls did not work the way they are supposed to, meaning you have to manually add hot water through a valve below. Not fully satisfactory if that feature is important to you. Also we could not get our smart phones to link to the smart TV, which we were trying to do to watch a hockey playoff game or listen to music. Marcelo who received us and answered our questions was super helpful with tourist and other advice. Other than the two issues I mentioned, I would definitely recommend staying there.

3BR Luxury Condo in Playa del Carmen

Ana

Excellent, 5 years ago

I loved the apartment and the location

3BR Luxury Condo in Playa del Carmen

Jessica

Excellent, 6 years ago

Thank you very much Ale and Mildreth, excellent communication and incredible attention. The apartment is superbly located, very cute and clean, the pool fascinated us and the condominium people are very friendly. Thank you for your attention and we hope to repeat it soon..greetings from Puebla!!

3BR Luxury Condo in Playa del Carmen

Jessica

Excellent, 7 years ago

Everything is perfect , facilities and help from the managers!

Overall the place is great, and would have been 5-star but the hot tub was broken for our full 10 day stay and the laundry machine did not work either. Those really impacted our trip since we were travelling with an infant and we were looking forward to relaxing in the hot tub during nap times, also laundry is very important while travelling with a baby. Mildreth was an amazing host. She was very responsive, polite, and made the stay very comfortable for us. Our flight arrived 5 hours late and she waited until 1:30 am to check us in. She also brought us champagne as an apology for the hot tub not working. It's also worth mentioning the building itself is great - super cool architecture, nice rooftop pool and the location is amazing. It's really too bad we had a few issues during our stay because this place would easily be a 5/5 otherwise. The condo looks exactly like the photos if not better.

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