Erin

Reviews

Superhost

93 total reviews · 3 listings

96% rated 5★

93 reviews

4.94

2019–2026

Cleanliness 5.0

Accuracy 5.0

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.9

93 reviews

2BR Condo in Playa del Carmen

David & Ilham

Excellent, 2 months ago

Great appartement for a family stay in Playa del Carmen. Close to everything but still quiet at night. Kitchen is very well equiped if you need to cook and the two bedrooms are very confortable.

Host Response

Thank you for your feedback. It was a pleasure to have you as our guest. Please come back and visit anytime.

The photos of the house don’t do it justice. The house was amazing. Living room is larger than the pictures display. Enough couch space movie night for 3 couples, plus additional chairs for others. Dining room table was perfect for our catered meal by chef recommended by Erin (Host). We were celebrating my fiancée 40th birthday and Erin (Host) let my additional guest check in early so that we can surprise my fiancée when we got there. Erin was uber-accommodating to ensure the surprise went off without a glitch. Rooftop pool!!! OMG BEAUTIFUL!! It was perfect!!! We had NO hot water issues in this place!! Location is great. We were close to the Playa Carmen Mall and 5th street with all the shops and eateries. HIGHLY recommended is place!!!

The place was exactly as advertised. It was comfortable and well-stocked with everything we needed in all areas. The beach is just steps away and the grounds are beautiful. The condo complex is quiet and relaxed. But there’s plenty of action just a few blocks away — tons of restaurants, shops, bars, and even street performers. It’s also very easy to grab a taxi and explore further out or take the ferry to Cozumel (7 minute walk to the ferry, 30 minute ride to Cozumel). Erin helped arrange transportation to and from the airport and responded to any questions and requests within minutes. She’s easily the most responsive host I’ve ever worked with! We felt very taken care of.

Host Response

It was a pleasure to have you as our guest! Your feedback is absolutely fabulous. Thank you for sharing. We hope you come back and visit us again.

My family and I thoroughly enjoyed our week at Villa Izcalli! The house is absolutely amazing, from the spacious layout, to the wonderful kitchen, to the comfortable beds, and the spectacular rooftop pool - the house really does have it all. It was nice to have a bathroom for each bedroom, as well as AC in every room. The kitchen was extremely well stocked, there was nothing that we were missing. The garage was also well supplied with beach chairs, umbrellas and coolers. We loved being only a block away from the fantastic Caribbean sea, and definitely enjoyed many days split between the ocean and the rooftop pool. As a host, Erin was a pleasure to work with! She was very responsive and informative, and was a great source of local knowledge. She helped arrange excursions that were absolutely amazing, it was a vacation full of great experiences and memories that will last a lifetime! I cannot recommend Villa Izcalli or Erin's services enough! VIP experience all the way!

Host Response

It was a pleasure to have you as our guest. Please return anytime to visit! Your thoughtful and extensive feedback is greatly appreciated.

Excellent location and excellent guest

Erin’s condo is beautiful and very well stocked. We also have a rental and I can now say after renting Erin’s condo, it has made me reevaluate what I offer! We were 2 adult couples looking for relaxation and great restaurants and we found it here. Coffee on the balcony, Happy hour by the pool, quick walk to a plethora of restaurants at night. If you are looking for a place with the amenities but without the high price this place spectacular. Secluded in a gated community, within steps to 5th Ave. We felt welcomed and safe and hope to return next year! Thank You! Note: If you are looking for a private chef, Paula from Uxata Chef Services was an absolute dream. We had her come 3 times (Brunch, Lunch and Snack) Read her reviews on Google. Highly recommend.

Thank you so much for everything my friend and I enjoyed the stay, your place is gorgeous with the perfect location and the beach. We loved every minute here and Connor wait until we’re back. Thank you so much for being so polite and responsive we truly appreciate you!

Host Response

It was a pleasure to have to stay with us and a pleasure to host you. I am happy to hear you enjoyed your stay and we look forward to your next visit!

The location was great and the actual rooms were beautiful however we booked this due to the pool and it was closed for cleaning the entirety of our stay. I had to be the one to let them know and also suggest they provide another pool for us to use. They did end up providing this but it was after 12+ hours and it just felt a bit too late. Honestly skip and just stay at an all inclusive

Host Response

Thank you again for your feedback — I truly appreciate you taking the time to share your experience. As Superhosts, we always strive to make sure our guests feel cared for and supported throughout their stay. I’d like to clarify a few details to provide some context. The pool is managed by the building complex, which operates separately from us. Unfortunately, the closure due to maintenance was not communicated to us in advance, and we had no control over the timing. We completely understand how this could have been disappointing. Your initial message came in later in the evening, and a response was provided first thing the following morning at which time two options were provided. Access to a nearby resort with full use of their facilities. OR Two day passes to The Reef 28 Hotel in downtown Playa del Carmen, including access to their rooftop amenities. We also provided the access card and QR code required for entry to the hotel we suggested. I sincerely hope you were still able to enjoy your time in Playa del Carmen, and I appreciate you giving us the opportunity to host you. Warm regards

This condo was great! The location was perfect walking distance to so many restaurants and shopping. Being right by the ferry port was super convenient as well. You can tell the unit was newly renovated as it was gorgeous! We loved the balcony over looking the pool and bar area. The staff at Xaman Ha was also fantastic. We would definitely stay here again.

Host Response

Thank you so much for staying with us and your feedback. It is greatly appreciated and we hope you come back and visit us again!

2BR Condo in Playa del Carmen

Luis

Excellent, 1 year ago

Beautiful condominium right next to the beach, looked just like in the pictures. Walkable distance to all the places I wanted like the ferry dock, 5th avenue, and great local food. Private and peaceful area. Erin was great, very responsive and proactive! Definitely looking forward to staying here again!

Host Response

Thank you Luis for staying with us. It was a pleasure to have you as our guest. We look forward to your next stay with us!

What a great stay! We had a small group who enjoyed the relaxed setting. The pool was larger than it appeared in pictures and great way to start and end every day. Erin was super communicative and helped with airport transportation recommendation when we arrived. It was great to be able to walk to the shopping center and ferry to Cozumel during our stay. The TVs and streaming services were great to be able to hang at the end of long days outside. The AC worked great! Housekeeping was so efficient and kept the place spotless every time they came. Would definitely book again!

Host Response

Thank you for your feedback! It is appreciated and you were a very kind guest that we would have back anytime. Thank you for staying with us and we hope you visit us again!

I had an incredible stay in Playa del Carmen thanks to Erin and her amazing team—especially Angela. From the moment I booked, Angela went above and beyond to ensure everything was perfect for me and my guests. She was incredibly responsive and helped organize everything we needed, from transportation to activities and even groceries before our arrival. The villa itself is stunning—honestly, the pictures don’t do it justice. It’s much larger in person and comfortably accommodated our entire group. You can tell a lot of thought has gone into making this a welcoming and well-equipped space. Angela truly made our experience unforgettable with her attention to detail and genuine care. I wouldn’t hesitate to book any property she manages in the future. Highly recommend!

Host Response

We are so happy you enjoyed your stay with is. It was a pleasure to host you and your group. Your feedback and comments are truly appreciated. Please come back and stay with us anytime!

I can’t say enough nice things about Erin, Angela, and Villa Izcalli. The home is unassuming from the outside but gorgeous inside. The photos represent it well. Roof top pool is gorgeous. Angela was an awesome communicator and checked in regularly to make sure everything was on point. She was super friendly and has great recommendations. At one point, my toilet handle broke, and she had it fixed in under hour. Cleaning service came mid stay which made things more relaxing. Highly recommend hiring Chef Daveed services to bring your stay here to the next level.

Host Response

Thank you for taking the time to write us a review. Your feedback is helpful and appreciated! We do hope you come back again and stay with us.

Villa Izcalli was perfect for our family reunion of eleven. Not only was it spacious, it was also quiet. No echos or creaking doors and stairs!The home was spotless and equipped with even more than is listed on the site.Erin provided information on the different services available and also initiated contact for us.Having groceries already stocked when we arrived was a game changer!Transportation from the airport to the villa was seamless and reliable!They even came earlier when our plane arrived before it was supposed to. We were greeted by Valentina who was gracious and showed us around the villa. Response to us was without hesitation anytime we needed anything. Walkability to great restaurants and shopping, is so convenient!The Alux Restaurant is a must and it’s only ten minutes from the villa. It’s a restaurant set inside of a cave with stunning views, food, drink and service outstanding! It was a highlight of our trip. Erin was beyond accommodating and a pleasure to work with

Host Response

Thank you so much for your detailed feedback about our villa. We truly appreciate it more than words can express. It was a pleasure to assist you with the services we offer, and we’re so glad you had a memorable stay. Our goal is to ensure every guest enjoys a stress-free experience, and it was wonderful to be a part of yours. We’d love to welcome you and your group back anytime—hosting you was an absolute pleasure!

Beautiful home and view from rooftop! Great location, as was far enough to not hear late night clubs, but close enough to join in on clubs if wanted! Angela was great host to work with! Walk to beach was a very easy 3 min., restaurants very close with a 10-15 minute walk to 5AV., easy access with security and into the home. House is entirely tiled floors, many verandas from bedrooms, living area has very comfortable couches, beds are harder than what we have at home but comfortable sheets / pillows. AC and all the bedroom ceiling fans were awesome! This time of year, has massive amts of seaweed but locals are very active cleaning it up! Thank you, we’ll be back!

Such a beautiful condo. Perfect location, great complex with a swim up bar that's rare. The condo is fully stocked and they've thought of everything. You can tell the owners take pride and likely stays often. Don't bother looking any further, just book it. One suggestion I would make is to make the second bedroom King bed into two twins that can be pushed together for a king. Our family of 4 used a blow up, which was so gracious that they supplied. Although, the other option would be much more comfortable. I would go back in a heartbeat. Thank you again!

Host Response

Thank you for staying with us Kara. It was a pleasure to have your family as our guests. Please come back!

We enjoyed our stay at Erin’s place. Perfect location near downtown, great beach. Very safe, pleasant location within Playacar. The only issue we had (which was probably just bad timing) is the next door unit hosted a large, loud family during our stay. They were on their patio from very early in the morning eating breakfast, and again at night. The sound came directly into the bedroom. Other than that, everything was fine. Beds/pillows were a bit hard compared to what you’d find at a nice hotel but very standard for a vacation rental. Overall would recommend this rental.

Host Response

Thank you for your feedback. It's too bad you did not report the loud neighbors to us during your stay as the building administration would have told them to keep it down. We will check our pillows and beds as per your comment. Thank you!

This rental was perfect. It's rare to find an AirBNB with such attention to detail. The condo itself had everything you could ask for and then some. From the kitchen, to the bedrooms, to the bathrooms, if you thought if it, so did they and it was already there! Great smart TVs too. The balcony has INCREDIBLE views, with comfortable outdoor seating, a dining table and BBQ pit. The complex was peaceful and relaxing - not overcrowded, no competing for pool chairs, no excessive noise or music. Other guests were friendly and respectful. The staff was always warm and friendly. Despite feeling incredibly private, the property was a very short walk into town for nightlife, dining, shopping and fun. Erin was super responsive to all of our messages and requests, which is always appreciated. We truly had thee most incredible week staying here. Thank you!

Host Response

It was really nice to have you as our guest. Great communication and always very kind. We do hope you come back and visit us again!

My husband and I came down to Playa del Carmen for an extended weekend vacation. The goal was to relax and get away from the hustle and bussle of daily life. With Erin's place, we were able to do just that. From arranging transportation to and from the airport, to the ease of access as well as easy check in and check out. We thoroughly enjoyed the ease of access to both the beach and the pool. The swim up bar in the pool allowed for the time and space to interact with other guests and residents who knew the area and were able to give great suggestions for food and activities. Everything we wanted or needed was within walking distance of the condo, which made it a very accessible location for anything that you might need. Would highly recommend this condo to anyone looking for a place to stay in Playa del Carmen.

Host Response

Thank you for staying with us. It was great to have you as our guest and we hope you come back again!

Our stay at Erin’s condo was spectacular. We even extended our stay for a couple more days because we enjoyed it so much. It is a beautiful condo, great decor, clean, comfortable, well equipped, view of the ocean. The best was the location. It’s steps from the beach and away from touristy parts of town. It is just minutes walk to a mall and 10 minutes walk to all the restaurants. There’s also a small ruin right across the street from the unit. Very convenient. The location cannot be beat. I would recommend her place to anyone looking for a quiet, relaxing stay at Playa del Carmen.

Host Response

You were a fabulous guest! Thank you for the great feedback for all our other guests it is greatly appreciated. Please come back anytime.

We absolutely loved this place ; I cannot say enough good things about it, great location , everything within walking distance . The condo felt like home away from home, everything was clean, upgraded kitchen and we had everything we needed. The beach area was better than Cancun. The only regret we have was not staying longer, if you want true relaxation this is the place!!!

Host Response

Please come can and stay with us! You were a fabulous guest :)

Erin’s place was exactly what you saw in her photos. Her place had private access to the beach but yet only 8 min walk to cuinta avenida. She has pool toys, floats and a gas grill to enjoy pool side or beach side. Erin is very responsive prior to your stay and during your stay. Would most definitely stay here again!

Host Response

Happy you enjoyed your stay with us! It truly was a pleasure to have you as our guest. Please come back anytime!

We just stayed here from June 21-28 th for our daughter’s wedding. The house just was perfect for our family of 10 & a baby The location was great! The house is so close to the beach and town . Communication with Erin and Angela & staff was excellent they were so accommodating and helpful with restaurant recommendations and setting up drivers for us.They also arranged cleaners for us who were great too . The location is so awesome such a close walk to the beach approx 2 minutes & approx 15 minutes to 5 th Ave. We would stay there again for sure and would totally recommend this place to family and friends . Robert & Kimberley Vancouver

Host Response

It was a pleasure to host you and your family for the special celebration of your daughter's wedding. We were happy to assist with services and recommendations. Thank you for all your great feedback we truly appreciate it. Please come back anytime. Thank you

Erin was so responsive leading up to our trip! Angela, the Property Manager was amazing! I cannot thank her enough for all her help over the course of the trip! I booked this house for my bachelorette party and it was perfect! Very close to 5th Avenue, gated community, pool on the roof top with a great view and a very easy walk to the ocean! So happy I was able to enjoy my weekend at such a great spot with amazing assistance. Thanks again Angela and the rest of the team!

Host Response

Thank you for your great feedback! It was a pleasure to host you on your Bachelorette weekend. We are happy we could make it special for you. Please come back anytime.

Excellent location! Very easy walk to great restaurants and shopping. All of the drivers found it easily when we took a car & the lobby provided a convenient meeting place for pick up. The unit was beautiful. Very high end finishes and lovely furnishings. The bathrooms were spa like. Someone really put a lot of thought and effort into the decor. The kitchen had a variety of beautiful drink ware, dishes and any small appliance you could possibly need. Excellent A/C and comfortable beds.

Host Response

Thank you for your feedback. We are happy you could enjoy the new renovation and the detail we wanted to share with our guests! Please come back anytime.

The unit and location were Excellent! We booked this unit prior to knowing that it had been completely remodeled. The remodel was well done and modern but still cozy. The grounds and pool areas were clean and well maintained. Despite bustling downtown areas a few blocks away, it was still quiet and peaceful in the evenings. The management team was very responsive and helpful on information about the unit and local recommendations. Walkable to restaurants and shopping. We would not hesitate recommend this listing and it would be a pleasure to stay here again. Thank you!

Host Response

Great feedback thank you! You are welcome back anytime. Please do come and visit us again!

This is a beautiful home with all the amenities you’ll need. The house is walking distance to 5th ave with plenty of space for many. It does have a lot of stairs as described and should be considered if travelling with very young, elderly or health restrictions. Erin and Angela are very responsive and a pleasure to deal with. I would return to this property and highly recommend it.

Host Response

Thank you for your visit. It was great to host you and your daughter.

We loved our stay here. Everything was clean ,comfortable,and as described.. The beach was a very short walk away and had very nice sandy beaches and water. Also town was just a short (15 min)walk where we found some delicious restaurants ,particularly seafood. We had a cook come in one evening to cook a 4 course supper for us which. we all loved. They were fun to chat with as well. Erin could not have been more helpful and was always prompt in replying to our questions. Allen and Nancy

Host Response

Thank you for your wonderful feedback. It was great to have you as our guests! Best regards

Visited in November and really enjoyed my stay. The location was nice -- close enough to walk to downtown Playa, yet far enough to feel peaceful and secure. Short walk to the ferry to Cozumel; and it was easy to grab a cab at the entrance of Playacar (the neighborhood). The pool and bar were excellent, and had the lowest prices for drinks from my entire trip. The beach area was also very nice. Not too crowded compared to other areas. Host was kind and very responsive. We took advantage of booking the airport Taxi through the host and I highly recommend that -- dropoff and pickup at your front door! Would stay there agin.

Host Response

Thank you for your informative review. It was really nice to have you as our guest. You are very kind and we hope you come back in the future.

The property is lovely and the space was perfect for our needs. It's a spacious 2 bedroom with comfortable beds and a view of the ocean from the large balcony. The pool and beach were perfect for our family and the walk to the stores and restaurants was less than 10 minutes. Unfortunately the unit upstairs started a full remodel about 3 days into our trip which made staying in the unit unbearable. We were moved to different accommodations by the host but we planned our trip to be at the condo with other friends renting other condos in the community. It was highly disappointing and put a damper on our vacation. The construction was not disclosed in the ad and the property manager is the manger of the unit above as well.

Host Response

Thank you for your review. I understand the move was disappointing. However, we provided a significant upgrade at the same price from a 2 bedroom condo to a 5 bedroom private villa with a private roof top pool. We thought that was fair compensation. As explained during your stay, the renovation was not suppose to start on the date it did. The owner contracted the work and did not inform us of an early start date. I do hope you enjoyed your stay in our villa.

Erin’s place exceeded our expectations; from an ample supply of beach towels and linens to the convenience of a hair dryer- truly a home away from home! The view of the pool and ocean is beautiful and the furniture in the balcony area made the nights spent out there a great place to relax. It was perfect for our family of 4 and our teenagers loved how walkable the area was. Check in was easy, the front desk staff was welcoming and helpful. I highly recommend this property, truly a 5 star experience!!

Host Response

Thank you Daniel for staying with us. It was a pleasure to have you as our guest. Your feedback is wonderful for our future guests. We appreciate you taking the time to let us know about your experience and the details about the area. Please come back again.

Outstanding. Was very impressed with the amount of space, and the close location to the Playa del Carmen ferry. The Host was super helpful, and I used the airport transportation service she recommend (which made the transfer from the airport easy and secure - and really glad I did this). There were no problems during the stay - and only regret is I could not have stayed longer. I highly recommend. Tom W. in Aiken, South Carolina, USA.

Had a great stay in Playa. The house was bigger / better than expected. Booking communication was great and I leveraged the cook, airport transport, and shopping services Erin helped coordinate as well. The view and rooftop pool made for a great experience. Plenty of space for everyone and close enough to things that you can walk to 5th ave.

Host Response

Thank you for your great feedback. Happy we could assist with making your stay memorable. It truly was nice to have you as our guest!

Fantastic home. Our two families enjoyed the spacious rooms and common areas. The rooftop pool with a gorgeous view of the Caribbean was what we loved most to start and finish the day. Erin and the whole team were fantastic- the chef dinner was fabulous and we highly recommend, transportation arrangements were outstanding. Highly recommended.

Host Response

Thank you it was very nice to have you as our guest! Please come back anytime.

Villa Izcalli

Elizabeth

Excellent, 3 years ago

This house is big, beautiful, clean and in a private most lovely calm neighborhood complete with Mayan ruins across the street. The beach is across the street and downtown Playa Del Carmen is moments away on foot. Erin and all the staff she connected us with were most helpful, friendly and amazing! Our only issue with the house was that none of the Wi-Fi options worked for the five of us staying in the house. We were unable most of the time to even contact the house staff for help. Our phones only worked when in a car out on the freeway. We did have someone finally come over and check the Wi-Fi in the house and she said it worked but it still never worked for us. For the most part we were able to work around it but if you were coming to this house and plan to work from a computer or phone it could be a problem for you. Otherwise, lovely place, lovely people to work with and I would go back in a heartbeat!

Villa Izcalli

Robert

Excellent, 3 years ago

We had a great stay, the house and the area are fantastic and the beach is awesome. loved it!

Host Response

Happy to hear it! Thank you

This apartment is perfect for a great holiday in Playa Del Carmen. It is located at the beginning of the center of Playa in a secure area. The apartment is spacious, very well appointed and very clean. There are many kitchen accessories to do lots of good things. The residence is very quiet. We have taken advantage of the pool grade many times just for the 4 of us. I recommend this place to any family who come to spend a holiday in Playa.

Host Response

Thank you for staying with us! It was nice to communicate with you. You were a great guest.

The house was as beautiful as the pictures. It is located in a safe community where you have to pass thru security in order to go in the community. Also there’s always security riding around at night to make sure there’s no people playing loud music after 10pm. Angela the house manager was very helpful when I had a question and would respond my text promptly. The view from the 4th floor in the pool was my favorite part of the house. After doing activities during the day, we were able to walk to 5th avenue where there’s all types of restaurants, souvenir stores, clubs, I mean you have to definitely go check it out. It was about a 20 minute walk, not bad at all. We had a chance to walk to the beach to take beautiful sunset pictures since it was literally a few steps away from the house. We will definitely be coming back on our future trips to Playa del Carmen.

Erin's home was everything is claims to be and more. My team and I came here for a week long offsite and could not have been more pleased with the accommodations! The home itself is immaculate, clean, beautifully decorated and has a stunning view of the ocean from the rooftop pool. Erin is a wonderful host and is very easy to communicate with; she and her team were a delight to work with. If you are looking for a luxurious vacation with access to all of the best parts of town, gorgeous views, and all of the comforts you could ask for - this is it! We absolutely will be back.

Host Response

Thank you for your comments and excellent feedback on the property itself, our services and the surrounding area. It is greatly appreciated. You were a great guest and we would love to have you come back. Please do anytime!

The condo was awesome and just as described. Everything you need, clean and comfortable. AC worked great. Great central location. Pool was nice. Beach had seaweed problems but from what we were told it’s everywhere in Cancun right now, from the north to the south and everywhere in between. We took a day trip north to Isla Mujeres for a good beach experience one day and then to the south on another day to see the 4 cenotes. This made the condo a perfect central location.

Host Response

Hi Sadie, thank you for your review we appreciate it. Happy to hear you were able to work out the last minute COVID test! Thank you for staying with us. Best regards, Erin

2BR Condo in Playa del Carmen

James

Excellent, 5 years ago

Location was great - right on the beach and just a few minutes from the tourist zone! The pool and pool bar were awesome. Couldn't have found a better spot for the price!

Host Response

Thanks for your feedback. It was a pleasure to have you as our guest and happy you could enjoy it! Erin

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