Tatiana Elena

Reviews

63 total reviews

89% rated 5★

63 reviews

4.79

2023–2026

63 reviews

4BR Villa in Valle de Bravo

Ingrid

Excellent, 4 weeks ago

Beautiful house with a wonderful view of the lake. The hosts were very helpful and kind, as was the hostess, Tatiana. Recommended for a family trip. The house is very comfortable, and the beds and linens are of a very good quality. We will definitely return.

We had a good time on our trip. The house is truly an architectural masterpiece. It is very vertical though, and definitely not for anyone that can't handle climbing a LOT of steps. This was not a problem for us though. Friday night when we arrived, it did not seem like the house was ready for us: the hot tub had a hose in it and was overflowing; the pool didn't have water, which was a bummer because we were looking forward to using both of those. The internet was out for most of our trip (but cell service is not a problem), and the water in the kitchen was at a trickle, which made washing dishes difficult. But other than that, everything else was great. Chuy, the property manager, was fantastic. Responsive for any needs, and he helped us reserve a boat that picked us up right at the house dock. Pool and hot tub were up and running on Saturday. The house is in a great location to town, quiet, private, incredible views, and full of nature. I would definitely return.

Very concerning experience due to safety issues. From the moment we arrived, we were warned about scorpions on the property, and during our stay, we found several, including inside the room where we slept with our pet, which forced us to change accommodations. The most serious issue was an accident in the hot tub: my mother got trapped by suction in one of the openings; we had to take her to the hospital and cover the medical expenses. Also, we did not receive timely support during the emergency. We later learned that this incident had already happened before, which is even more concerning. The property has serious maintenance and security issues that should be addressed before continuing to rent it. I would not recommend it.

Host Response

It's truly a pity that they found everything about this house to be bad: even the location, which is hard to beat in terms of convenience. There are guests for all types of properties. She didn't like this one, and I'm very sorry, because almost everyone else thinks it's great, and they love that it's surrounded by plants, rocks, and nature. I would just like to reiterate that the wellbeing of our guests is our priority, and you were assisted as soon as you called by phone. We have call logs on our cell phones. I hope you find something much better in terms of location, views, access to the lake, pool, and support staff.

It was a family stay. We had a great time!! It's a spectacular house with beautifully decorated spaces, with windows and balconies overlooking the lake and the surrounding vegetation. It's located in one of the best areas of Valle de Bravo. We really enjoyed the pool area, the Jacuzzi, and the dining/grill area. It has everything you need to relax as a family in privacy and in great comfort. It's a beautiful, clean, and functional house. Many thanks to Tatiana, who was always friendly and kind, gave us instructions, and was always attentive to our needs. Thanks to Mr. Chuy and Ms. Jacky, who helped us with everything we needed during our stay; I definitely recommend it... we'll be back soon!

We all appreciated very much being able to stay at Tatiana's property. I should say that we were were also very happy to be able to spend an additional night with only a day's notification, which was very valuable for us. It is a charming and spacious area, gets lots of light, has magnificent views of the lake, and it is within easy walking distance of the city center, many restaurants, and the many things that the center of Valle de Bravo has to offer.

We used Tatiana's house for my company's New Year's Eve party. It was amazing, the house is very nice, with an unbeatable view of the lake, and spectacular sunsets. Tatiana was always attentive and helped me with several requests I made and she was always very cooperative, we had a very pleasant weekend, we will definitely be back

Host Response

Thank you for your time and feedback! I hope it worked well for the purpose. Come back soon!

This Airbnb is excellent for relaxing and spending a few days with your group. If your goal is to rest and have a good time, I recommend it. It has comfortable rooms and spaces for everyone to have a good stay. The view is spectacular, the pool/jacuzzi area is ideal for a barbecue, the house has everything you need to cook, it is very well equipped. Communication with the house staff and the Host was always efficient, we spent 5 nights here and would return without hesitation. Thank you and congratulations to the host for their attention to detail.

Excellent location, spacious house facing the lake and you can also walk to downtown Valle de Bravo. The pool area is very nice: a well-kept garden, a jacuzzi, a fireplace, armchairs and a covered garden table and an equipped barbecue where we enjoyed preparing hamburgers while we were in the pool. Jacky and Chuy were very friendly and helpful to us.

Host Response

Thank you Jorge. It was a pleasure to have you in Valle de Bravo. Come back soon!

The house is quite spacious and is located on the lake in Valle de Bravo. the interior design is very unique, with natural features like rocks built into the architecture. However, we encountered a few issues that could be resolved to improve the stay. First, the address literally takes you to a prison several miles away if you use Google Maps. Second, if you want to use the lake, there is no easy access. You can use an old and rusted out dock. There is a dilapidated soccer field with old lights on the ground, and there are old fishing hooks and used toilet paper on the grounds. The house is not sealed to the elements, and we encountered multiple large huntsman spiders that crawled in our suitcases and on our bodies. There is no way to lock the doors, and the caretakers have access to the house at all times because you cannot remove the keys. The caretakers were quite friendly, but there is no privacy. You cannot relax at the pool in a swimsuit without multiple men surprising you.

Host Response

Erika, thank you for taking so much time to describe in detail what you didn't like. It's a shame you thought the house was so, so bad. Obviously it is a rustic house and that has its difficulties and challenges. Almost all guests rate us very highly for price, services, and location. I will take your observations into account. Regards

An excellent place to spend a pleasant family weekend. The rooms are very spacious, the beds are very comfortable. Everything was super clean. It has everything you need to make a barbecue with a view of the lake. We relax in the jacuzzi. It has spectacular views from anywhere in the house. The fireplace in the living room was great for roasting marshmallows and playing board games. Great exercise going up and down the stairs. Jacky supported us in everything. We'll definitely be back.

It is a very well-equipped house, 4 bedrooms with their own bathroom, only one of them you enter from the outside and that makes it a little complicated and not in good condition. You have terraces with a spectacular view. Wherever you are in the house, you have that view. Access to the lake. It is well-maintained. Although it is not a new or modern house, what it has is in very good condition. As the ad says, access to the pool and Palapa has many steep stairs. Jacky and Chuy are very good people and help you with store issues or anything you need. The jacuzzi is only hot, it is a hot tub but no bubbles come out. The grill works very well. It's a good house, highly recommended. There were 8 of us and it was perfect. I would come back!

We had a mixed experience at this property. Pros: the house is spacious with an absolutely amazing view. The pool and hot tub were fantastic, and we really enjoyed the outdoor seating area. The location is also excellent—peaceful, yet close to everything we needed. One standout feature was the onsite help: someone was available to clean up after meals and make up the rooms daily, which was a real luxury. Cons: We expected some bugs due to the natural setting, but we found ants in our bed and many live and dead bugs all over the house, which crossed the line from rustic to uncomfortable. Even with an otherwise beautiful home, finding bugs in our bed was a deal breaker. The internet was also a major letdown—it was nearly unusable and unreliable, despite being listed as an amenity. In this day and age, functioning internet is more than just a nice-to-have. If not for the bug situation and the internet issues, this easily would have been a 5-star stay. As it stands, we’re giving it 3.

We had such a wonderful stay at this most amazing and unique home! The house is set into the cliff, with stunning views of the lake from most bedrooms, plus the multiple terraces. Tatiana Elena was so responsive and wonderful, and Jacky was just the best and so helpful, we are grateful for their hospitality. Stairs to the pool are long, but it's a gorgeous setting once you're there - we didn't want to leave. The house is well-situated, very easy walk to town and lots of great restaurants. We will definitely be back, thank you so much for an incredible stay!

Hello! I went to celebrate my birthday with my family at Tatiana's house and we had a great time!!! Tatiana always answered my messages quickly and was very kind and clear about everything... she even specified that the house was not very suitable for small children and older adults due to the number of stairs that you have to go up and down to get to the pool and barbecue... (I liked that she was very honest and transparent about everything). It's very easy to get to the house and the welcome we received from Jackie and Chuy really made us feel right at home! They are very nice people and were always attentive to what we needed. The house was super clean and 100% fumigated, so we had a good time because of that too... since we had the peace of mind of not finding animals in the rooms, bathrooms, living rooms, etc... The view is amazing and the peace you feel is the most beautiful thing about the place!!! 100% recommended!!! I think we'll be back someday! :) Nadia Garcia CDMX

The house is just as described, very nice, yes there are many steps, it doesn't matter because they help you down and up things. But I found it a little neglected, it seems that it has not been used for a long time since there were cobwebs.

Host Response

Maricela, I'm sorry you found everything so dirty and neglected. If you notice, I usually have very good comments. The house is rustic but is used frequently (almost every weekend) and we try to keep it clean and free of cobwebs. I will take your observations into account! Regards

It’s hard to capture the uniqueness and the beauty in pictures. It’s a remarkable property. It is completely built around the mountain which means there are stone accents throughout. We were able to walk into town for shopping and restaurants. There are stairs inside and outside of the house so definitely not a spot for people who have mobility challenges. Tatiana was responsive to requests and everyone was friendly. We made use of the kitchen to make breakfast and we had everything we needed. If you are out late at night, you have to ring a bell to have the gate opened for you which made us feel slightly uncomfortable since we did not want to wake anyone, but it worked out since we weren’t out as late as we expected. Jacky is lovely. Highly recommend.

We loved our stay here. It was great for our group of adult friends. The hot tub didn’t really get hot, but pool was heated, which was a lovely surprise. The property staff were really kind and helpful. The house has a lot of character and has a beautiful view. The only real complaint is that there was very little water pressure if multiple people showered at once. The temperature was great though. Overall, we had an amazing time and loved our stay. It is worth noting, that the steps to the pool are long and steep and don’t have railings in parts, so people with mobility issues or young children might not be comfortable with it. Groups of older kids are adults will fare just fine though and it’s absolutely worth the stay.

4BR Villa in Valle de Bravo

Eric

Excellent, 1 year ago

Absolutely wonderful property. 5 star stay and one of the best Airbnb's I have ever stayed in. The house is completely stocked with absolutely everything and the staff on site was super helpful. It was an absolute pleasure to spend my birthday here.

One of the best Airbnb I've stayed at! Our experience at Tatiana's home was absolutely amazing. From the first moment, Jacky and Chuy welcomed us with exceptional attention and were attentive to every detail during our stay. We had a small scare when our dog ran away, but they acted quickly, they helped us look for it, send photos and do everything necessary to find it. Her support was invaluable and made us feel really cared for. In addition, the service in the house was spectacular: the pool was ready early, they helped us prepare the charcoal, lower our things, and even set the table. Everything with the best disposition and kindness. The view of the house is impressive and the space is perfectly equipped to enjoy to the fullest. It's definitely a place I'd come back to without hesitation. Thanks to Tatiana and her team!

4BR Villa in Valle de Bravo

Daniel

Excellent, 1 year ago

My stay at Tatiana's house in Valle de Bravo was excellent. The house is beautiful and very well cared for. Chuy and Jacky were super attentive and friendly, always willing to help. I totally recommend this place! The images are exactly what you will find, we look forward to returning soon :)

We were delighted to be welcomed with fruit, sweets, and snacks in a basket. The managers are lovely, very easy to deal with, and always available. Always attentive and friendly. Proactive and smiling. She gave us a very good tour and he was very willing to help from the moment we arrived. Both were very important in making the stay experience so good, including the checkout. The place is privileged in terms of views, nature and comfort. Absolute silence and peace. The house is very good. Everything works: plates, glasses, appliances, beds and bedding of superior quality and very clean. Perfect pool and jacuzzi temperature. Very good Internet in the pool area. The Internet in the house could be better if it were like the one in the downstairs area. What the host says about the stairs is true. To enjoy the house, it is essential to use them many times. There are a lot of mosquitoes, but if you are careful and carry repellent and mosquito nets, you can avoid them 100%.

Very nice house, very comfortable and clean. The people are very friendly. It has everything to enjoy a nice stay with several people. The only issues were that there are a lot of mosquitoes due to the proximity to the lake, and the rooms don't close properly because the wood is swollen and the flies get in. There were also a lot of cobwebs. Also, the house has a lot of stairs, and if you go with elderly or disabled people, there's no way they can get down to the pool.

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