Carlos

Reviews

Superhost

259 total reviews

97% Excellent

259 reviews

4.95

2020–2026

Cleanliness 5.0

Accuracy 5.0

Communication 5.0

Location 4.9

Check-in 5.0

Value 4.9

259 reviews

6BR Villa in Playa Hermosa

Josh

Terrible, 1 week ago

The photos describe the place but feels more like marketing than anything else. The living area which is open becomes almost unbearable in the heat, the wifi was very flaky and whatever was used on the pool cause skin issues and turned 3 girls hair green. Never had issues with chlorine in a pool before yet this one ruined clothes, hair and caused serious irritation. I was told by the host it was within the “parameters” but there was no transparency about how much was put and it wasn’t measured until a problem was mentioned two days later after heavy rain. Ended up being a very expensive vacation.

Host Response

We’re sorry this guest left disappointed, but we do want to clarify that several of the claims in this review are not consistent with our records or with the experience of our many previous guests. Our property has a 4.94/5 rating, and we have not previously received reports of the pool causing the type of problems described here. The home is accurately represented in the listing photos and description. During this particular weekend, there was also the World Surf League competition taking place in front of the villa, which may have contributed to increased activity and noise in the area. This was an unusual circumstance and not representative of the typical environment around the property. The pool is professionally maintained and its chemistry is monitored within appropriate parameters. When the guest brought a concern to our attention, we responded and had the water checked. There was no indication of a problem before it was reported, and we cannot confirm that the pool caused the hair, clothing, or skin issues described in the review. We’re also disappointed to hear about the Wi-Fi experience, as this is not something we routinely hear from guests. We always take concerns seriously and do our best to address issues when they are brought to our attention. We respect that every guest can have a different experience, but we also want future guests to have an accurate perspective. Our 4.94/5 rating and extensive positive guest feedback reflect the experience the vast majority of our guests have had at the property. We remain committed to providing a clean, well-maintained home and a great experience for every guest.

Our experience at Playa Hermosa was excellent! Carlos was an extremely responsive host which made our stay so much easier and more comfortable! The house was wonderful for our large group. The beach was very accessible and the house itself was comfortable and spacious. Chef Lisa and her entire crew cooked some of the most amazing meals we’ve ever had and was very affordable!Overall, we had a wonderful and memorable trip and for a very large family, that’s not an easy task! We would recommend this home to anyone traveling to Jaco! Pura Vida!

We had stayed the first half of our trip on a jungle ranch that gave kind of a hostel vibe. Our large group of 16 was ready for some luxury and privacy. The moment those pink front doors parted revealing the pool and ocean we knew we were in heaven for 4 days. Clean comfortable rooms with air conditioning. Awesome pool and kitchen area for the group to spread out. Steps to restaurants, bars and convenience store for supplies. Sandra was great at picking up and supplying us with anything needed during our stay. And Carlos was always just a message away with suggestions and excursions, such as surf lessons in Jaco and Las Monas guided waterfall tour. Don’t miss that one! The macaws and iguanas and other wildlife were awesome. Would perch right in the almond trees and could feed the iguanas fresh fruit. It’s truly a special place and the sunsets were outstanding. Word of caution: the waves were no joke. It’s for surfing not swimming. Job well done Carlos!

I've stayed here several times and continue to return because it's a little slice of paradise. The house is perfect for a group with separate rooms and bathrooms to give people privacy while still feeling connected. We can't say enough great things about the chef Liza and her team. Carlos is amazing at booking anything you need such as airport transportation, chef, massages, and excursions. The location is fantastic in a nice surfing community with plenty of great restaurants in walking distance. We've always felt safe there. Highly recommend.

This villa is so great and Carlos was amazing. Everyone who helps there is making sure the experience is pura Costa Rica, and customized to whet your group staying wants. We got CHEF LIZA and team to cook some dinners for us, it’s so good and they are such brilliant cooks and hosts. We caught tuna when we went fishing so we challenged CHEF LIZA and team to make us a tuna feast that was incredible. This house is awesome, everyone is focused on helping you enjoy Hermosa and Jaco.

We could not have asked for a better host. Carlos was so friendly and super helpful. From planning activities weeks before arrival, planning transportation, making reservations at the restaurant of our choice, and arranging a massage therapist to come to the property per our request. The house was very clean, in a safe area with direct access to the beach. If I am ever in the Jaco area again I will be a repeat customer!

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