Tulum Luxury Collection

Was a fantastic stay and the host was incredibly responsive. The onsite staff were a constant help and kept the place running well

Our stay at Sueno del Mar was amazing. We traveled with another family and had 7 young kids in all. The house easily accommodated everyone comfortably. The rooms and bathrooms were generously sized. The pool and grounds were kept neat and cleaned daily. The staff were so helpful and kind. The property manager was easy to communicate with and took care of all our needs, including recommending and booking excursions. The chefs were so talented and every meal was fresh and so tasty. Housekeeping was also excellent. Truly felt like being at a private hotel— so much more than just renting a house. Excellent location just steps from high end boutique hotel. Very safe and good area. Cannot say enough great things about our stay!

Beautiful home. Tons of open spaces. Additional space was very use for our group.

The entire staff was exceptional the level of responsiveness and communication. Carlos the chef was superb not just in preparation of the meals, but he provided explanation of each dish the taste the quality. Carlos made the difference wonderful stay looking forward to booking again.

What an amazing home! Our extended family of eighteen had an amazing time there. The staff was over the top responsive to our needs. They were all so kind and wanting our trip to be the best ever. The pool was perfect for our young grandchildren, giving them an area to play in that was shallow, but also had a deep end for when they gained some confidence.

I would highly recommend this house! The pictures may not do it justice, it is beautiful. We came with a large group to celebrate my husband's 40th birthday. It was the perfect venue. The whole property was so nice and it was great for everyone to have their own space and an ensuite bathroom. We did a mixture of cooking and utilizing the chefs. Honestly, I would recommend just doing all meals that you have at the house via the chef. He was wonderful and did such a great job. All of the staff were sweet, helpful, and did a great job. The area is really beautiful. There are two other bar/restaurants within walking distance, which was great when people in our group wanted to go do their own thing. The beach/party area was about a 30-40 minute drive from the house depending on location/traffic. It was great to stay in the peaceful area where the house was and still be able to easily plug into the main beach/party area.

Great concierge team who made the trip seamless. Beautiful private neighborhood on gorgeous beach.

Absolutely loved our stay! The house and the location are amazing. We had a large group and between the concierge and private chef staff everything ran perfectly. Would 100% recommend staying here.

This place was as described on the listing. It was a beautiful home with an amazing beach front view. The pool was cleaned every day, the chef was amazing along with the cleaning staff. It was worth what I paid I would definitely stay here again. Thank you for making us feel at home!

I can’t say enough about this place! We celebrated my husband’s 40th birthday with a big group and had the best time! Our chef was top notch and even made a few pitchers of Margaritas for us when we arrived that were AMAZING! He had guacamole made for us and was already working on dinner! I can’t say enough good things about him! Everyone was on top of anything we needed. They set up all transportation for us to dinners, beach clubs, airport, etc. The house has the most spectacular views and plenty of space for our big group of 12. This was definitely a trip none of us will ever forget! Thank you so much for making his birthday so special!

Honestly, 10 out of 10 - rating! Absolutely, NO COMPLAINTS. We were a party of 10 and everyone LOVED Sueno De Mar. Staff were extremely accommodating, anything we needed was done at a drop of a dime. Chef food was chefs kisses - in fact better than food at restaurants we visited. Bartender was amazing - worth every penny. The property was well kept - pictures does no justice. Overall, our stay was truly amazing. A big thank you to Sueno Del Mar and its staff for welcoming me and my guest with open arms. We truly felt AT HOME.

Hacienda Caracol was beautiful! Truly amazing place to stay! 8 bedrooms, and one is even on the roof, and 2 more in a separate casita. The house is directly on the beach, and there’s kayaks to take out. Bring water shoes because it’s a little rocky close to the shore, but otherwise shallow and swimmable. It’s a little windy, but absolutely beautiful. Pool is huge, plenty of lounge chairs and a hammock. Wish there was a hot tub. Julio the chef was amazing- meals were great and house was pre stocked. There are some expensive add on’s (ie a 15 minute van ride for 7 people was $80 USD), and an 8% service fee (tip), so just be prepared. It’s definitely luxurious and worth the trip. Just wish we had more time! Would definitely go back!!

We had a great time. Thanks for hosting. Service and food was fantastic.

The two best things about our stay: the location and the staff! It's a true beachfront property with exceptional service: we felt incredibly taken care of. Our concierge Fer was always really responsive and in constant communication via msg, connecting us with private snorkel tours, airport services, and anything else we needed. Our stretch of the beach was definitely the most well-maintained. Spectacular location - the beach is in a bay with very calm and shallow water, perfect for families. The sand itself is a bit rougher than other spots, but our kiddos loved building sandcastles and didn't mind. The villa came with kayaks, snorkel gear, beach toys, board games. The pool is unique in that it has a shallow side great for kids, and a deep side great for swimming and pool games. It even has a sitting area in the water where we enjoyed our lunch - perfection! The villa itself is a bit dated, but very spacious with private lanais off 3 of the bedrooms. Overall a wonderful stay.

Great stay for a group

This is our third time staying with Tulum Luxury Collection and as usual we very much enjoyed our stay! The house was gorgeous and clean, with the ocean right beside the pool. The staff were very responsive, housekeeping was thorough, and the chefs were excellent. The trip planner was very helpful, responsive, and coordinated all our details prior to arrival. We can't wait to return next year!

House is perfect for big groups. Chefs were outstanding. Service was great. Saw turtles lay eggs, which was the highlight. There is additional charges that come up at the end. More like a hotel with add ons (little things that add up) The pool and beach were relaxing. Great location and lots of wild life

Hacienda Caracol is a lovely, private, and quiet home situated about 35min from Tulum. It's a gorgeous and well maintained property with plenty of space, we had a group of 14 and never felt on top of one another. The outdoor space is glorious... the pool and shaded seating areas, the kayaks and snorkel gear and views are lovely! Yes, we had sargassum on the shore, but that's expected and it wasn't smelly or troubling in any way as we knew what to expect. The road to the house isn't paved and certain drivers take a long time to transverse but again, nothing inhibiting a great escape from the party area of Tulum. The Chef was INCREDIBLE, we couldn't stop talking about the food and how delicious it was. Book this house, you won't regret it!

We hosted a retreat here and the staff and communication was amazing. The concierge was very attentive and did everything they could to make our stay comfortable and relaxing. We requested only vegan meals and the cooking staff did just that. The food was sooooooooo good. Our guests are still talking about their meals. And the beds were extremely comfortable. Some amazing sleep. We thoroughly enjoyed the sun deck as well. Overall this house was exactly what we needed. The pictures honestly didn’t do it justice.

Awesome place

Amazing house and experience. The team was very attentive and the chef was fantastic.

Our stay at Sueno del Mar was everthing we wanted in a vacation. Concierge service was amazing. Team responds within minutes. Shuttle, Chef, Housekeeping and Bartender services were all worth the cost. Rooms were all super comfortable. On top of all that, the pool was perfect and kayaks with snorkeling equipment allowed for us to fully enjoy the beach. Overall, cannot wait to get back to Tulum and stay here again.

Our group stayed for one week and had the absolute best time. The place is absolutely stunning, peaceful, private, and set up incredibly well for groups. The staff were some of the nicest people we’ve ever met and made us feel like royalty. They helped me plan and execute the entire trip as well as provided on the spot recommendations and services. Just book it, you won’t regret it! 🧡

Great home, great location and Chefs Juan and Tino were the best. Food was great!

Our group of 14 adults thoroughly enjoyed Hacienda Caracol. It was crazy that we all had our own bedrooms and bathrooms - that was amazing. We honestly didn't have to leave the space at all as it had everything we needed - food, pool, snorkeling gears, kayaks, beach access. The only downside was that it was a little far (30-45 minutes) from the main part of Tulum. We were able to coordinate rides to take us back and forth but it was a lot of travel. If you are looking for a getaway then we highly recommend staying here.

House is beautiful and staff was amazing. The only thing I wish was better was the road leading into the complex.

The villa is stunning. Fernando, Vincente and Diana were all extremely communicative and attentive to my every need. I spent an amazing 50th birthday weekend there. The food prepared by our Chefs Tino and Rolando was so delicious. The pool was incredible. The seaweed did keep us off the beach in front of the house but a short walk away was a clearing and we were able to enjoy the ocean there. The only issue I had was with the DJ the property recommended. I sent my requests but he came unprepared and then just played whole albums off of YouTube. However the bartender they recommended was wonderful. Definitely would highly recommend!

We had the most incredible experience at Hacienda Caracol from the moment we booked until the second we departed. We rented this house for 14 women to celebrate a bachelorette party. Every single member of the staff was extremely kind, professional, and attentive. Leading up to the trip, I worked closely with the concierge team: Diana, Vicente, and Fernando, and let me just say they truly make magic happen. We lived the life of luxury and we never had to lift a finger. The chefs were outstanding - we had a gourmet breakfast every morning, along with amazing lunches, dinners, and late-night snacks. One member of our group has complicated food allergies (both celiac and nuts) and the team made us feel so safe and assured us that the menu would be catered to her needs. If you are on the fence for even a second, don't be. The house is grand, the beds are comfortable, and the scenery is unbeatable, but most importantly, the staff is some of the best I have worked with. We're looking forward to visiting soon. Thank you to everyone at Hacienda Caracol and Tulum Luxury Collection. We had the most memorable experience thanks to you and we look forward to returning soon!

Very delightful

From first contact until day of departure, the team at Tulum Luxury Group did a fantastic job. Everyone was super helpful and friendly and having full time chefs and housekeeping completely took the stress out of the vacation. The best way I can describe it is that even though we were in a vacation home, we felt like we were staying at a 5-star resort. Excellent job all the way around!

Our stay was pure heaven. Exceptional home, location, views, staff, food and everything in between. Hands down the best place to escape too!

Trip of a lifetime! The Sueno del Mar team is exceptional at what they do - from the concierge team who thoughtfully and quickly responds to any queries, to the chefs who create delicious and nourishing meals for a big group (with many tastes!), to the grounds team who kept everything super clean and safe. I can not recommend a stay here enough. Truly thank you for this unique experience!

Hacienda Caracol was the PERFECT vacation spot. The house is situated on a beautiful, secluded beach with great snorkeling. The house itself is not in a touristy area at all but very close to tourist attractions (downtown Tulum, Tulum ruins, etc.). The pool is very clean and large. The house itself is beautiful - they have repainted it white - and housekeeping keeps it very clean. The beds are comfy and each room has its own bathroom and amazing view. There are no "bad" rooms in the house! The chefs are incredible - some of the best food I have ever had. You are able to pick the menu beforehand and work with them if you have any special food requests. The hosts were friendly & very accommodating. They helped us organize excursions, spa (that came to the house!), drivers, and COVID tests (that also came to the house). The hosts made this trip so special for us and gave us everything we needed and more! We had a great trip and would love to come back again next year. One warning - the road to the house is unpaved and a bit bumpy - that was the only thing we were not expecting but it added to the character of the vacation. I highly recommend staying at Hacienda Caracol so you can experience your own slice of luxury!

I’m going to start by saying “it was an experience that we will remember for years to come”. This property has the 5 key parts to an amazing venue. 1. Location - it’s set in a quiet and safe waterfront bay. The bay is beautiful, and shallow for up for 50 feet out from the shoreline. We took a 4 and 2 year old on our 12 person trip and they were comfortable to constantly play on the private beachfront. 2. Grounds/Property - the property is so beautifully designed to have all natural and mature trees and plants that makes it feel you’re nested in the jungle. Made for great family photos. 3. House - the house exceeded expectations based on photos of the house. The house is recently painted white, no longer Coral. 10 beds, 10 bath are all very real great rooms. All host the king beds designated and in suite bath. All rooms are at least 12 foot high ceilings. The house feels super grand for how it’s being represented. Every room has a balcony and separate AC controls. 4. Service/Chefs- Amazing Amazing Amazing! Round the clock gated subdivision. On site security on the lot in a separated structure in the front of the gated Villa. We had 3-4 chefs on site every day for 3 gourmet authentic Mexican meals and anything else our hearts desired. I can not speak highly enough on the service. They made everyone feel like royalty. Housekeeping service daily and immediately available for cleaning for incidentals between 8-4pm. 5 - Activities - on site kayaks, snorkel gear. The bay has fish, stingray and other safe wildlife. Very close to Tulum city and Tulum Proper (tourist/hospitality center). We had rented 2 cars to get around and made everything a lot easier. Parking is located within the subdivision right outside the gated villa. Cenoties galore and zip line all around the property. All in all, the experience left an amazing taste in all our mouths and would be happy to go back and refer this bnb to any of our close friends.

The house was even better than the photos. The staff was very helpful and assisted us with excursions, transportation and more. The chefs made the most delicious meals we had in Mexico. We will definitely be back. Cristian was very helpful and went above and beyond to make our stay memorable.

We had a great stay at Hacienda Caracol. The house is beautiful, well-appointed and very clean. The staff was absolutely next level (chef, housekeeper, grounds / security). We felt very safe and anything we needed was a WhatsApp message away. The house was a bit farther drive to Tulum than we expected (30-45mins on average) so just something to consider if you plan on going in / out frequently! Beach was gorgeous and quiet, some seaweed but the grounds team cleaned it up every morning so it was never overwhelming. Would recommend / go back!

House was fantastic. Well appointed with sonos speakers and cable tv everywhere for whenever we weren’t out at the very comfortable veranda or pool or or palapa or beach. It’s a very quiet little cove and there is zero public beach traffic. The staff were fantastic. Our chefs Tino and Rolando made amazing food and drinks and even played with our kids. The only small detractors were construction noise from the house next door being built (which was disclosed and was only a slight annoyance during the day) and watch out for the ants on the beach that bite (true for the whole coastline). Overall, great house, great staff, great location.

Sueno Del Mar is such a beautiful property! We happened to be there during Hurricane Grace, and the house held up well to a Category One hurricane. The staff from Tulum Luxury Collection (TLC) really made the stay amazing though - Juan is the most amazing chef, Tina is the world's best communicator (along with the rest of the concierge), and the housekeeping staff are so nice and efficient! They also have a maintenance staff that fixed anything that came up in just a few minutes, which provided peace of mind with the hurricane. Soliman Bay is so beautiful - just off the beaten path of Tulum central, but a perfect beach with crystal waters close to cenotes. Of course, you can head into Tulum for a fun dinner out or drinks, but we'd recommend just letting Juan make the most delicious breakfasts, lunches, and dinners and drinking a few aqua fresca margaritas! TLC organized our excursions and worked with us to bring in a fabulous bartender for drinks on the beach. All of the rooms have such comfortable beds, and the top level terrace is such a treat! The views are unbeatable. The staff keeps the beach very clean and can set up paddle boards and beach chairs for you to enjoy it. Because of the location, it seems like Soliman Bay (Sueno Del Mar in particular) has dodged much of the sargassum that has been on the other beaches of Tulum, so that was a happy surprise! We'll definitely be back, but hopefully we can avoid hurricanes next time! 100% recommend this property!

I cannot say enough great things about my stay at Hacienda Caracol. The home was absolutely beautiful, the staff gave us EXCELLENT service and the food the chefs prepared for us was great. The road leading directly to the property was very broken up with potholes, but as we didn't have many excursions planned it was okay. Also, this place is so beautiful you definitely want to spend as much time as possible. We did travel when the seaweed made the beach mostly unusable but in terms of comfort the smell is not a big deal once you've been outside for a while. A huge thanks to the Concierge staff for all of the great communication leading up to our stay and the excellent care once we were there. I typically don't like a lot of repeated locations on vacation (so much to see) but I would come back here as much as possible! Thanks again!!

I can't say enough good things about the Sueno del Mar. From the initial communication with house concierge, they were willing to do whatever was needed to accommodate our group of 12, ranging in age from 10 to 77. We rented the villa for four days in June to celebrate my niece's 21st birthday and everyone was beyond pleased with the villa, staff, service. Our four days went by too fast, but I will definitely be using their villa or other properties in the future. The villa was very clean with updated finishes, and the staff is attentive to all needs including housekeeping, maintenance, and keeping the clean everyday for the guests to enjoy. Everyone in our group raved about the comfortability of the beds and pillows, and the house is better than the pictures! As a travel business owner and frequent traveler, I appreciated the detail with which the team worked, as well as the transparency suggesting that we rent a vehicle and purchase our own liquor to keep costs down. Additionally, the concierge team setup a WhatsApp group so anytime I had a question, there was someone ready to respond almost immediately. The saying, "you get what you pay for" is true in this instance. Thank you to Tulum Luxury Collection team for your thoughtfulness, assistance and professionalism!

Gorgeous location, luxurious villa and exceptional service from chef and staff. Only negative was construction noise next door but a credit was applied in consideration of this nuisance.

Everything is as beautiful as it was described. hope you had as much fun as we did.

Pictures do not it’s justice. Unbelievable place. Everyone was such a huge help. Will look to stay here again when I visit Tulum.

What an amazing beach house! We had everything we needed and didn’t want to leave the comforts of this beautiful place. The staff was so friendly and accommodating that we felt like they were family by the end of our stay. This was truly an unforgettable vacation thanks to the wonderful staff at Sueno Del Mar!