A beachfront 10-bedroom villa on Soliman Bay, Hacienda Caracol sleeps up to 24 guests with daily chef service, a pool, rooftop lounge, direct beach access, kayaks, and snorkeling near Tulum.
Hacienda Caracol is a 10-bedroom villa on Soliman Bay that accommodates up to 24 guests. With daily chef service, a beachfront pool, and a panoramic rooftop lounge, it is well suited to family reunions, retreats, and celebrations. Spacious suites, private casitas, and activities such as kayaking and snorkeling provide a comfortable stay with attentive service.
The Space
Hacienda Caracol includes eight bedrooms in the main house and two private guest casitas, comfortably accommodating up to 24 guests. The master suite features a jetted tub and ocean views, while the rooftop suite opens directly onto panoramic terraces.
The villa offers generous indoor and outdoor common areas, making it suitable for large families, retreats, and milestone celebrations while maintaining the convenience of a fully serviced stay.
- Located in the gated community of Soliman Bay, approximately 15 minutes north of Tulum town.
- The setting offers privacy, security, and natural beauty while remaining close to Tulum’s dining and cultural attractions.
- All bedrooms include air conditioning, ceiling fans, ensuite bathrooms, and personal safes.
- Pets may be accepted with prior approval from the owner.
Services and Amenities
- Daily chef service is included from 8:00 AM to 6:30 PM.
- Groceries are charged separately, with a 20% markup.
- A budget of $30–$40 USD per person per day is recommended for three meals.
- A dedicated concierge will greet you upon arrival and can coordinate airport transfers, excursions, and other arrangements.
- Daily housekeeping, pool care, and beach maintenance are provided.
- Complimentary kayaks and snorkeling equipment are available for exploring the calm waters of Soliman Bay.
- The property includes a beachfront pool, rooftop terrace, outdoor lounge areas, and direct beach access.
- Twenty-four-hour bay security is provided.
Guest Access
Guests have exclusive use of the entire villa, including the eight bedrooms in the main house and two private guest house suites.
Enjoy the beachfront pool, panoramic rooftop views, outdoor dining and lounge areas, direct access to the beach, complimentary kayaks and snorkeling equipment, and daily chef service from 8:00 AM to 6:30 PM. Concierge and housekeeping services are also available throughout your stay.
Other Things to Note
Seasonal Beach Conditions
Seasonal weather patterns and ocean currents may occasionally cause sargassum seaweed to accumulate along the shoreline. This is a natural and common occurrence in the region.
The staff cleans the beach daily to maintain a pleasant environment, although the amount of seaweed may vary with seasonal conditions.
Security Cameras
For guest safety and property security, surveillance cameras are installed in exterior areas of the property:
- Street entrance: one camera with a view of the parking area.
- Garden entrance: one camera.
- Beach area: one camera.
The cameras are used exclusively for security purposes. They may be deactivated upon request, although this is not recommended for safety reasons.
Maximum Guest Capacity
The villa accommodates a maximum of 24 guests.
- Requests to exceed this limit must be submitted in advance and are subject to management approval.
- Approved additional guests incur a fee of $85 USD per person, per night.
- Unapproved additional guests are not permitted.
Events and Music Policy
To preserve the peaceful atmosphere of Soliman Bay and comply with local community standards, the following policies apply:
- Events, gatherings, and celebrations are not permitted unless explicitly approved by management before the stay.
- Event requests must include complete details, including the nature of the event, number of attendees, and vendor involvement.
- Approval is at management’s discretion and may involve additional fees.
- Non-registered guests must obtain a $50 USD day pass, with advance notice required.
- Outside vendors—including private chefs, spa professionals, musicians, decorators, photographers, and vendors contracted through third-party agencies—require prior written approval and may be subject to vendor fees.
- Quiet hours are from 10:00 PM to 8:00 AM. Loud music outdoors and disruptive noise are not permitted during these hours.
Guest reviews
4.8
· 29 reviews
4.8
Cleanliness
4.7
Accuracy
4.8
Communication
4.7
Location
4.9
Check-in
4.6
Value
What guests are saying
5
Mallory
1 year ago
Beautiful home. Tons of open spaces. Additional space was very use for our group.
Host replied
5
Nancy
1 year ago
What an amazing home! Our extended family of eighteen had an amazing time there. The staff was over the top responsive to our needs. They were all so kind and wanting our trip to be the best ever. The pool was perfect for our young grandchildren, giving them an area to play in that was shallow, but also had a deep end for when they gained some confidence.
Host replied
5
Sarah
1 year ago
I would highly recommend this house! The pictures may not do it justice, it is beautiful. We came with a large group to celebrate my husband's 40th birthday. It was the perfect venue. The whole property was so nice and it was great for everyone to have their own space and an ensuite bathroom. We did a mixture of cooking and utilizing the chefs. Honestly, I would recommend just doing all meals that you have at the house via the chef. He was wonderful and did such a great job. All of the staff were sweet, helpful, and did a great job. The area is really beautiful. There are two other bar/restaurants within walking distance, which was great when people in our group wanted to go do their own thing. The beach/party area was about a 30-40 minute drive from the house depending on location/traffic. It was great to stay in the peaceful area where the house was and still be able to easily plug into the main beach/party area.
5
Hannah
1 year ago
Great concierge team who made the trip seamless. Beautiful private neighborhood on gorgeous beach.
Host replied
5
William
2 years ago
Absolutely loved our stay! The house and the location are amazing. We had a large group and between the concierge and private chef staff everything ran perfectly. Would 100% recommend staying here.
Host replied
4
Karina
2 years ago
Hacienda Caracol is such a gem! The villa is stunning and so well looked after, and that bay? Pure magic! Overall, the service was top-notch, amenities were great, and the chef? Absolutely wonderful! However, the communication from the concierge team could use a little boost. I found it a bit tricky to get the info I needed for my group, and sadly, a few things weren't quite coordinated before the trip, like the menu from the chef. That was a bit of a bummer. But hey, despite that hiccup, this place is totally worth a visit!
Host replied
5
Kristen
2 years ago
Hacienda Caracol was beautiful! Truly amazing place to stay! 8 bedrooms, and one is even on the roof, and 2 more in a separate casita. The house is directly on the beach, and there’s kayaks to take out. Bring water shoes because it’s a little rocky close to the shore, but otherwise shallow and swimmable. It’s a little windy, but absolutely beautiful. Pool is huge, plenty of lounge chairs and a hammock. Wish there was a hot tub. Julio the chef was amazing- meals were great and house was pre stocked. There are some expensive add on’s (ie a 15 minute van ride for 7 people was $80 USD), and an 8% service fee (tip), so just be prepared. It’s definitely luxurious and worth the trip. Just wish we had more time! Would definitely go back!!
Host replied
5
Graham
2 years ago
We had a great time. Thanks for hosting. Service and food was fantastic.
Host replied
5
Chris
3 years ago
Great stay for a group
Host replied
5
Brittany
3 years ago
This is our third time staying with Tulum Luxury Collection and as usual we very much enjoyed our stay! The house was gorgeous and clean, with the ocean right beside the pool. The staff were very responsive, housekeeping was thorough, and the chefs were excellent. The trip planner was very helpful, responsive, and coordinated all our details prior to arrival. We can't wait to return next year!
Host replied
Location
Location shown is approximate (within 1km radius)
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