Maya Luxe

We had a mostly great stay at Villa Marisol for our group of 13. The villa itself is beautiful — spacious enough to comfortably accommodate everyone and well maintained. Our housekeeper Odette was exceptionally kind and accommodating. Our host Olga was helpful with bookings, coordination, and answering any questions we had. And our travel curator Lily was outstanding — she handled all of our travel bookings, excursions, reservations, and transportation for 13 people. Unfortunately, a significant power and water outage on Friday put a little damper on an otherwise great experience. The outage lasted over four hours across most of the villa (three bedrooms retained power but had no water). They did send someone 2 hours into the outage and he got water running but did not restore power fully. They also made no offer to compensate us for the inconvenience which seemed appropriate given we paid $7,500. We would still recommend Villa Marisol based on our overall experience.

Exceptional staff. Concierge helped Us hire chefs, and the housekeeping staff went above expectations all day for our family of 18. Wonderful pool with afternoon shade most welcome. 2 blocks from 5th Ave shopping and restaurants and 3 blocks from the beach. This year we had chosen to prioritize that centrality, realizing there was not a view. The interior is as lovely as pictured. The spiral staircase helped us stage great multifamily portraits.