Janina

Casa Ophelia - Houses for Rent in Tamarindo, Provincia de Guanacaste, Costa Rica

Tamarindo

Hola Steven, It is very sad that you didn't tell me any of your dislikes until your review. The bathroom situation is clearly shown on the pictures and not advertised any different, I'm sorry you had trouble with the drain, if you had let me know I could have sent someone over to check it, but this is the first time ever I'm hearing this. The gate needs to be opened manually, also not advertised any different. The stone area around the pool has tiles as a walkway to avoid having to walk through it barefoot, but also this is clearly shown on the pictures. The light for the bbq has in a really long time never been an issue, but I'll try to think of how I could improve that. The garden/outside area is maintained frequently (a couple times a month) and to say it looks ugly is honestly not very nice. It looks exactly like in the pictures and you as a local should know that in rainy season it's more difficult to keep it perfect as this is the time in which the plants grow every single day. There is also a drying rack for wet clothes placed inside the house for the guests to use, I don’t know why you didn’t use it. A shortage of water is unfortunately a common problem in Tamarindo, I‘m sorry it effected you. But again, you didn’t even tell me, just when I offered you a flexible check-out you mentioned it and it was too late for me to react or help out in any way. Yes, the water dispenser needs to be restocked by you, which is easily explained as I never know how much time there is between reservations so bacteria could get in the water. If you consider buying your own water as a minus, even though I placed water for all of you in the fridge for check-in, than maybe you should have booked an All-inclusive hotel. However, I‘m sorry you weren’t happy with your stay, but please don’t forget this is my home, I always try my best to make it as perfect as possible, but it still isn’t a hotel nor one of the Airbnb‘s that are only build for a rental purpose and therefore flawless. Thank you for your criticism, I‘ll do my best to improve as much as I can.