Riviera Rentals

Reviews

163 total reviews

82% rated 5★

163 reviews

4.77

2017–2026

Cleanliness 4.8

Accuracy 4.7

Communication 4.8

Location 4.9

Check-in 4.8

Value 4.7

163 reviews

3BR Condo in Solidaridad

Gabriela

Excellent, 1 month ago

Everything is very good !

We had an amazing stay at this beautiful property from August 5th through August 11th. Everything exceeded our expectations. The home was spotless, spacious, and very well maintained. The pool was fantastic, and having easy access to the beach made our vacation even more enjoyable. The property felt very safe and the staff were consistently friendly and helpful. We especially want to thank Fernanda, the property manager. She was outstanding, answering all our questions quickly, providing access codes, and suggesting great places to visit. Our family truly enjoyed our time here, and we wouldn’t hesitate to stay again. Highly recommend it. Thank you, Fernanda and team. That would read as a strong five-star review and give Fernanda the recognition she deserves.

The apartment is spacious, very well located, quiet, very close to Fifth Avenue, where you can find many shops and restaurants, and where all the afternoon and evening activities in Playa del Carmen take place. The common areas are fine. The only downside is the temperature of the pool, which is very hot for what we are used to in Europe. Communication, in general, was fluid and attentive, although we had to be proactive about changing the towels. The apartment would improve substantially with a small renovation, with newer furniture, since the existing furniture and the bathroom faucets, for example, are in a condition that could be improved. Otherwise, an ideal place for excursions around the Riviera Maya. Beware of sargassum on the beaches between the months of May and September!!

Quinta Avenida

Salvador

Good, 3 months ago

Excellent location and a comfortable place

We really enjoyed our stay. Check-in was simple and access to the property was very easy. The private parking is spacious, very convenient for those traveling by car. The location is excellent, just one block from Quinta Avenida, with restaurants, shops, supermarkets, pharmacies and other attractions within walking distance. It is located on the first level and has direct access to the pool area, which is very convenient. The property is spread over two floors. On the ground floor, there is a room with two single beds, as well as a bathroom shared with the social area. There are two additional bedrooms upstairs: one with a king-size bed and another with a double/queen-size bed, both with their own bathroom. There is also a comfortable TV room upstairs, ideal for relaxing after a day of walking. Thank you to the host for his hospitality and quick communication. He was always attentive to our messages. Very good option.

Quinta Avenida

Sara

Good, 4 months ago

We stayed at this property for a week as a family of 15 and had a really nice experience. The house is spacious, with 6 bedrooms and 4 bathrooms, giving everyone enough room to be comfortable. The location is excellent—about a 10‑minute walk from 5th Avenue and several shopping areas, which made getting around very convenient. It’s also very close to the sea, and the rooftop overlooks the water with a beautiful, relaxing view. The neighbourhood is quiet, gated, and has plenty of security, so we felt very safe throughout our stay. We had a small issue with a washroom door and the hot water, but Riviera Rentals was helpful and responsive. The only thing we missed was having larger pots and pans for cooking for a big family. Overall, it’s a comfortable, well‑located home that works great for large groups.

We had a wonderful stay and would absolutely recommend this property for families and small group gatherings. The host was extremely responsive, and both the check-in and check-out processes were seamless and stress-free. Everything in the home was in working condition, and the kitchen was well-equipped with everything we needed to prepare meals. The pool was a great bonus—our kids really enjoyed having that space to relax and play. The location is fantastic, just steps from the beach, and the area felt very safe and walkable. It’s about a 20-minute walk to restaurants and shops, which we found very convenient. Being next to the ruins was also a unique highlight and made for a fun outing during our stay. Overall, we enjoyed our time there. The only enhancement we’d suggest is adding some shade on the roof area, but aside from that, everything was great. We’d definitely stay here again!

Recently stayed here with my family. Place is very spacious, perfect for big families. Place is clean and you have all amenities. We loved it because we were on a great location, you literally walk out and you’re on fifth avenue!Every thing is walking distance and beach is 10 minutes walking. The pool is a plus it was right outside our room and it’s perfect after a long hot day at the beach. The only downside i would say about this place is there’s no washer and drawer, you have to look around for laundry service. Some places have pick up service but it’s expensive.

Our stay at Riviera Rentals was nice. However, we had several electrical issues including the washing machine and the upstairs air conditioner both went out. The Riviera was very responsive and helped to resolve the issues, but It put a bit of a damper on the trip. The rooms were fine and plenty of bathrooms, but the communal space is small, with very little space to walk around the pool. It's in a safe location, 20 minute walk from town, and a 2 minute walk to the beach. Side note, the chef recommended by the Riviera was excellent. I highly recommend using Signora Alba at least once during your stay. It was a homey, delicious, and authentic meal.

We chose Hacienda Mexico as a base for a large group of adults for a week before a destination wedding, and it was perfect. Starting the day with coffee on the roof terrace watching the Caribbean sunrise, followed by a swim in the warm private pool, then off for adventure in the surrounding area and then walking to Fith Avenue for evening fun. We parked three cars with ease and had loads of room for everyone to have their own space Highly recommended

Beautiful house, the living room and kitchen a bit small but well but together the kitchen had everything u need to cook anything you like. place super clean beds very comfortable. one of the upstairs bedroom has a beautiful ceiling with nice lighting coming through.The pool and the jacuzzi are perfect for a relaxing day. Good location! very walkable to the beach and to playa del carmen mall and fifth Ave. overall a great house it made us feel at home. I will definitely stay in this house in the near future vacation!!!!

The house is absolutely beautiful, well appointed with everything we needed for a week. We were a group of 10, and the house had lots of space to spread out. It's laid out with 2 bedrooms on the mainfloor with main kitchen, table and couches. Upstairs has 4 more rooms with a smaller kitchen, so worked very well for our group. It's a short walk to fifth Ave. The area felt very safe and was very comfortable. The pool was nice to have, we swam pretty much everyday. It's about a 2 minute walk to the beach, and has great views from the rooftop deck. We asked a few questions of the host while there and they were very responsive, which was really reassuring . We would definitely stay again!

Our stay with Riviera Rentals was absolutely perfect! The space was spotless, stylish, and had everything we needed for a comfortable and relaxing trip. The location was ideal—close to everything, but still peaceful and quiet. Check-in was seamless, and communication with the host was easy and responsive. You can tell they really care about the guest experience. We felt right at home and would 100% stay here again. Highly recommend!

Excellent. An Eden. The house is great, very spacious, enough bathrooms, a pool, air conditioning, TV, fans, everything was excellent, the area is 100% residential. Quick access, 24-hour security, super close to get to the beach. I would recommend it 100%, I will return again. Very friendly and helpful host at all times, he cleared up all my doubts and was available every day. Thank you very much for everything! We were fascinated!!!

We had a great time at Riviera Rentals. We were a family of 9, 7 adults and 2 teens. Plenty of space for everyone. The management was very helpful and contacted me every morning to see if there was anything we needed. We were there for 2 weeks and twice they offered a free cleaning. It was great to have a washing machine and dryer in the house as well. The beautiful beach is literally steps away with multiple access spots. A 15 min walk gets you to the south end of 5th avenue which was great early in the morning for coffee or an after dinner stroll. Would highly recommend this place.

We enjoyed our stay and appreciated the great location—close to 5th Ave, grocery stores, restaurants, and beach. The pools were a highlight, and the spacious unit had a fully equipped kitchen. The property manager was responsive, addressing a ceiling leak immediately. However, the unit needs updates. Furniture is outdated, some pieces are broken, and linens should be replaced (our sheets had holes, and towels were stained). The second-floor balcony had rusted plastic folding chairs,—proper outdoor furniture in the outdoor spaces would be a great improvement. Shared items like board games and boogie boards were broken. Investing in a few new ones would be a great touch The unit smelled like mouldy mop upon our arrival. Security is strict, with excessive rules and monitoring. While we understand the need for security, it sometimes felt unwelcoming. This is a condo board issue, not the host’s fault. Overall, we had a good stay and would consider returning if updates were made.

Host Response

Thank you for sharing your experience, Jillian. We’re glad you enjoyed the pools and property overall. We appreciate your feedback regarding the condition of the unit and the shared amenities. While we strive to maintain a comfortable space, we recognize some areas could be improved. Your comments will help us prioritize the necessary updates. As for security, we understand that the building’s policies can feel a bit strict at times. Unfortunately, those rules are set by the condo administration, but we understand that a balance is important for a welcoming atmosphere. We truly value your input and are happy to hear you would consider returning. Thank you again for choosing to stay with us :)

6bedrms, decent mattresses, safe nbrhd, excel beach loc, beaut roof view. Prompt reply to mssgs on App. The cons: home smelled strongly of mildew all week. This is a health concern. Mildew on bath grout/caulk, poor tile job in baths, 1 bath cabinet was not secured to wall. House needs cleaning/paint. Pool: Broken/missing tile. Dishes scratched with discoloration. Water dispenser on 2nd lvl had pink-slime. No supplies in upper kitchen. Listing states sleeps 16. We reserved 11, only 8 forks. Dining seats 6 + 4 at kit counter. LR seats 4, there needs to be seating & dining for the max number of guests. No wash clothes, extra blankets, extra bathroom waste bags- cannot flush TP. Not enough kitchen garbage bags. Keys: Only 1 set of keys. Kids slept upstairs, had to lock themselves in at night w/ keys. If emergency, no way to get in. As there are 2 units keypad locks are necessary. Concierge was ok when available. Messaged her on Tues no reply till Friday PM.

Host Response

Thank you for your feedback. We’re sorry to hear about these issues, especially since we didn’t hear from you during your stay—otherwise, we would have been happy to address them right away. We’re taking your comments seriously and will review everything you’ve mentioned to make the necessary improvements. Thank you again for bringing these matters to our attention. Thanks again for sharing, and we hope we can host you again in the future for a better experience.

We had a decent stay at this location with my family. The location has both pros and cons that we experienced during our stay. Overall was ok. Pros: GREAT location - walkable to many restaurants and fifth ave, close to a lot of night life and about a 7 minute walk to a nearby beach. Pool area is really cute to hang out, house is spacious for large groups, and the house was clean. Cons: house didn’t have a whole lot of things provided - kitchen only had salt. Ran out of toilet paper in one RR and had share because there wasn’t extra. House was freezing the first night and the heater didn’t work. Location is noisy due to nightlife, which is fine, but a heads up would have been nice or perhaps providing earplugs in the rooms would have been considerate - was hard to sleep the first night. And lastly the house is nice but it does need changes and sprucing up - ex. beds downstairs are missing legs and the master bathroom has NO DOOR which meant no privacy for bathroom use.

Host Response

Thank you for sharing your feedback. We’re glad to hear that you enjoyed the property and that the house was spacious and clean for your family. We appreciate your suggestions regarding the kitchen supplies and essentials; we would have loved to provide you with these items if this had been mentioned to us during your stay. We’ll address the issues with the heater and the privacy in the master bathroom, as we understand how important these details are for a comfortable stay. Thank you for bringing these points to our attention, and we’ll definitely work on making improvements based on your comments :)

This hacienda is an amazing find. It’s block from the beach, in a beautiful neighborhood, walkable to the town and a comfortable place to hang out and enjoy the balmy weather. The concierge service was outstanding. Better than a full service hotel in my opinion. They recommended restaurants, things to do, organized taxis and can even deliver groceries. Highly recommend staying here.

Host Response

Thank you so much for your wonderful review! We’re so glad you enjoyed the property and the atmosphere of the Hacienda. It’s awesome to hear that our concierge service made your stay even better, we always strive to go above and beyond to make our guests feel at home. We truly appreciate your recommendation and would love to welcome you back in the future :)

Extremely helpful Host and a beautiful home. Beautiful pool & the gym was always open for use. Close to 5th avenue, everything was walking distance. Host were understandable, loved and enjoyed the stay

Host Response

Thank you so much for your kind words! We are so happy to know you had such a great time and felt comfortable here. We always do our best to make sure everything is just right for our guests. Can’t wait to host you again soon!

Excellent house for large families, just as described. My family and friends were delighted with the house. The very nice subdivision and the beach walked 2 min. The Concierge was always attentive and was quick to respond to any questions or concerns we had. The only bad thing and it's not about the accommodation, is that a neighbor complained about the noise when we were in the pool at 8 pm with family noise having fun in the pool (we didn't have a horn or anything like that) nor that way they are in the pool and don't have fun in it and don't do it quietly, but everything is excellent

Host Response

Muchas gracias por tu reseña! Nos alegra saber que disfrutaste de tu experiencia con nosotros. Siempre nos esforzamos por brindar el mejor servicio posible y tus palabras nos motivan a seguir haciéndolo. Esperamos verte nuevamente pronto :)

Everything was as described in the advertisement,very good access to the beach. Only the pool area was used little by the neighbor with his back to the pool area, everything makes a report because you talk or play music you still do not exceed the delibeles allowed disturbs him and it is a little uncomfortable not being able to enjoy something for what you paid . From there, everything is perfect.

Host Response

Agradecemos mucho tu reseña y comentarios, María. Entendemos que el tema con el vecino puede ser incómodo, pero lamentablemente es un tema que está fuera de nuestro control y que también están reguladas por el reglamento del condominio. Muchas gracias por tu comprensión y elegir hospedarte con nosotros, esperamos tener la oportunidad de hacerlo nuevamente :)

Hacienda Mexico is great but not amazing. What doesn't make it a 5/5 is that it's distributed on 2 floors that are actually SEPARATE. So in order to go to the bedrooms on the 2nd floor you have to exit the house and take steep stairs that go right by the pool. If you have kids or elderly family members in your group, this is an issue. Besides that, everything was great: the neighborhood is peaceful, the house located 1 block from the beach, plenty of bathroom and beach towels are offered, the kitchen fully stocked, the cleaning was on point, and the concierge from Riviera Rentals (Mariana in our case) was very professional in her communications. I would definitely recommend this house, but just be aware of the layout issue.

Host Response

Thank you for your thoughtful review, Ami. We’re glad to hear you enjoyed your stay overall. We appreciate your feedback regarding the layout, and understand how that could be a concern for some guests; we will take it into account to make it clearer on the listing. Your recommendation means a lot to us, and we hope to welcome you back in the future :)

It was perfect. It was just what we all needed to "re-set". We loved the location and the whole experience was so easy...concierge was great, shuttle driver was so kind, yoga instructor was wonderful, chefs were incredible, and on and on... lol. Thank you for setting us up with that incredible place. I'm so so glad we did Playacar. We felt safe the whole time. It was the BEST girls trip we've ever done.

Host Response

Thank you so much for your kind words Kelley. It was a pleasure to host you and we hope to welcome you back again! Take care!

Quinta Avenida

Sandra

Excellent, 2 years ago

Our family had a wonderful stay there it was close to the shopping centers and beachs.

Host Response

We are so happy to know that you enjoyed your stay with us. We appreciate your kind comments! Thank you once again for staying with us and we look forward to hosting you on your next visit!

The place is the same as the description, we find it easy and in an area very close to Fifth Avenue. At all times they were in contact with us to see if everything was going well, the administration and the surveillance were always friendly. The plancha didn't work, I mentioned it to the admirer and I fix it immediately. The place is clean and very well conditioned. I would come back without hesitation and I highly recommend it.

Host Response

Muchas gracias por tus comentarios. Nos alegara mucho que hayas disfrutado de tu estancia. Esperamos que vuelvas pronto :)

3BR Condo in Solidaridad

Alejandra

Excellent, 2 years ago

Good location, less than 5min walking to the famous 5th avenue and the beach. We received detailed instructions that made the check-in very easy. Good communication and quick responses with concierge.

Host Response

Muchas gracias Alejandra! Esperamos que vuelvas pronto y agradecemos tus valiosas sugerencias también.

We loved our stay. Hosts were very responsive. The place was beautiful and clean. It was great for our big group. The grandparents stayed on main floor and all the kids and grandkids stayed upstairs. The views of the ocean on the roof deck were worth a million bucks. We had to leave another Airbnb in the middle of our stay because the other place was so awful. This just saved our vacation. It’s guarded with security so you felt very safe. It’s walkable to great shopping and restaurants. I can’t say enough good things. If we ever come again, we will be booking this home.

Host Response

Hi Jennifer! We are delighted to hear that you thoroughly enjoyed your stay. Our goal is to create a comfortable and unforgettable experience for every guest, and we are thrilled that we accomplished that for you. We hope to welcome you back in the future!

Beautiful place, nice vibe inside, strong air condition which relaxes your body in hot weather, few steps from beach as well as Main Street. Comfortable bed and nice bathrooms… definitely one of best place to stay in Playa del Carmen.

Host Response

Thank you for taking the time to share your experience. We're thrilled to know that you had a good time during your stay. It's always our aim to provide a comfortable and memorable experience for all our guests and we're glad we could do that for you. We hope to have you back soon!

Our stay at the hostel was just perfect thanks to Mariana, the concierge. She always answered our questions very quickly and with great kindness. The hostel was spotless and exceeded all of our expectations. Mariana was amazing, she really made our stay special. I warmly recommend her and thank her so much for everything. Thank you for this unforgettable stay!

Host Response

It's wonderful to hear that you had such a positive experience during your stay with us. Providing memorable experiences is our goal and it sounds like Mariana did just that. Thank you once again for staying with us and for your kind words. We hope to host you again soon!

The condo was spacious and very nicely decorated. It was perfect for my family of 7. It is located within walking distance to everything...the beach, shopping, restaurants, nightlife on la Quinta avenida and tour pick-up locations. It was very quiet and clean. Riviera rental representatives communicated clear instructions and were responsive if something was needed. Unfortunately the pool was not available during our stay . We absolutely enjoyed our stay at this property.

Host Response

We want to express our gratitude for taking the time to review your stay your stay with us. Your feedback is highly valued, and we are thrilled to learn that you had a great experience during your time with us. Knowing that we met your expectations brings great motivation to our team. Your positive review serves as an encouragement to us.

Hacienda México FROM Riviera rentals was a dream location. Our hosts were friendly, the house was absolutely beautiful, clean and perfectly accommodating for our large group. I'd rent from Riviera Rentals again!!! Thank you!

Host Response

It's wonderful to hear that you had such a positive experience during your stay with us. Providing memorable experiences is our goal and it sounds like our team did just that. Thank you once again for staying with us and for your kind words. We hope to host you again soon!

It was ok , the place is in good location but the apartment it self it needs repairs the room in the first floor with the double beds needs beds my kids stayed in the first floor which I wasn’t very happy about it because it didn’t feel safe , very uncomfortable beds very shaky the bed legs looked like the broke and they put pieces of wood to keep them up , I was very disappointed also the pool was in construction which I wish I would’ve known so I would have looked for another place , overall not happy .

Host Response

Hi Helen. I am very sorry to hear about this just now. I would have been pleased to help you during your stay if I had heard of this before. We will definitely take this into consideration and work on the repairs as needed to enhance the property for future guests. I would like to clarify that the pool being under maintenance was out of our control and therefore, we informed you beforehand to make a decision as you best saw fit. Hope to have an opportunity again in the future, thank you

I'd like to start by saying Riviera Rentals are incredibly friendly and responsive to all my needs at all times. the place was beautiful and spacious. very close to the beach. got to see beautiful animals walking by, deer, cats, sereques. great fun experience I felt safe in the neighborhood. this was family friendly great pool. I would totally book again.

Host Response

Thanks for sharing your experience! We're so happy to hear that you had a great time during your stay. Our main goal is to make sure all our guests have a comfortable and memorable experience, so we're really glad we could do that for you. We can't wait to have you back again soon!

Wonderful stay! The house is exactly like in the pictures, extremely clean and cozy, I was attended at different times very quickly and kindly. It is possible to reach the 5th avenue which is amazing walking 20 minutes and the condominium is very quiet.

Host Response

Que ótimo saber que você teve uma estadia maravilhosa! Fico feliz em saber que a casa correspondeu às suas expectativas. speramos recebê-lo novamente em breve para outra estadia memorável!

Excellent sleep option, perfectly located. The answer to any request or doubt was on auto, thank you so much. Definitive would return a next opportunity.

Host Response

Te agradecemos mucho por compartir tus comentarios respecto a tu estancia. Valoramos mucho cada detalle y nos alegra saber que tuviste una experiencia positiva con nosotros. Tu reseña es una importante motivación para nuestro equipo y nos complace haber cumplido con tus expectativas. Vuelve pronto, Xavi :)

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