Riviera Rentals
Reviews
163 total reviews
82% rated 5★
163 reviews
4.77
2017–2026
Cleanliness 4.8
Accuracy 4.7
Communication 4.8
Location 4.9
Check-in 4.8
Value 4.7
163 reviews
Gabriela
Excellent, 1 month ago
Everything is very good !
Chris
Excellent, 1 month ago
Great place, great location, highly recommend, close to Oxxo and shopping
Salvador
Excellent, 1 month ago
We had an amazing stay at this beautiful property from August 5th through August 11th. Everything exceeded our expectations. The home was spotless, spacious, and very well maintained. The pool was fantastic, and having easy access to the beach made our vacation even more enjoyable. The property felt very safe and the staff were consistently friendly and helpful. We especially want to thank Fernanda, the property manager. She was outstanding, answering all our questions quickly, providing access codes, and suggesting great places to visit. Our family truly enjoyed our time here, and we wouldn’t hesitate to stay again. Highly recommend it. Thank you, Fernanda and team. That would read as a strong five-star review and give Fernanda the recognition she deserves.
Iñaki
Good, 2 months ago
The apartment is spacious, very well located, quiet, very close to Fifth Avenue, where you can find many shops and restaurants, and where all the afternoon and evening activities in Playa del Carmen take place. The common areas are fine. The only downside is the temperature of the pool, which is very hot for what we are used to in Europe. Communication, in general, was fluid and attentive, although we had to be proactive about changing the towels. The apartment would improve substantially with a small renovation, with newer furniture, since the existing furniture and the bathroom faucets, for example, are in a condition that could be improved. Otherwise, an ideal place for excursions around the Riviera Maya. Beware of sargassum on the beaches between the months of May and September!!
Maria
Excellent, 2 months ago
When we arrived at the house, we realized there was no water; it was certainly inconvenient, though we understood nothing could be done since we check-in at 8 p.m. However, the problem was fixed the next morning, and everything was great from then on—the house was very clean, and we enjoyed the pool and the barbecue grill.
Sara
Excellent, 2 months ago
Our stay was fantastic. Everything was clean and exactly as pictured. The host was super responsive.
Fabiola
Excellent, 2 months ago
Excellent! Very comfortable, very clean. It exceeded our expectations!!! We would definitely come back.
Gregory
Excellent, 2 months ago
Fantastic place and fantastic service. We will certainly use your service services again in the future.
Claudio
Excellent, 3 months ago
An incredible stay, a very good apartment, and very friendly hosts who were always attentive to our needs.
Salvador
Good, 3 months ago
Excellent location and a comfortable place
Jhon
Excellent, 3 months ago
Excellent place, everything very nice and clean, super central to everything. We had a great time.
Christina
Good, 4 months ago
We really enjoyed our stay. Check-in was simple and access to the property was very easy. The private parking is spacious, very convenient for those traveling by car. The location is excellent, just one block from Quinta Avenida, with restaurants, shops, supermarkets, pharmacies and other attractions within walking distance. It is located on the first level and has direct access to the pool area, which is very convenient. The property is spread over two floors. On the ground floor, there is a room with two single beds, as well as a bathroom shared with the social area. There are two additional bedrooms upstairs: one with a king-size bed and another with a double/queen-size bed, both with their own bathroom. There is also a comfortable TV room upstairs, ideal for relaxing after a day of walking. Thank you to the host for his hospitality and quick communication. He was always attentive to our messages. Very good option.
Sara
Good, 4 months ago
We stayed at this property for a week as a family of 15 and had a really nice experience. The house is spacious, with 6 bedrooms and 4 bathrooms, giving everyone enough room to be comfortable. The location is excellent—about a 10‑minute walk from 5th Avenue and several shopping areas, which made getting around very convenient. It’s also very close to the sea, and the rooftop overlooks the water with a beautiful, relaxing view. The neighbourhood is quiet, gated, and has plenty of security, so we felt very safe throughout our stay. We had a small issue with a washroom door and the hot water, but Riviera Rentals was helpful and responsive. The only thing we missed was having larger pots and pans for cooking for a big family. Overall, it’s a comfortable, well‑located home that works great for large groups.
Tania
Excellent, 5 months ago
Beautiful house! Perfect for a family trip! Excellent location, the beach is very close by on foot.
Marco
Excellent, 6 months ago
Great location. Great amenities. Great pool. Great for families and friends. Excited to go back. Would definitely book again.
Oshrit
Excellent, 6 months ago
Large place! 1 block to the beach and 1 block to Fifth Ave! Great location and great hosts! Highly recommend and would definitely come back. Thank you for having us!
Oscar Javier
Excellent, 6 months ago
A very nice place to be as a family
Natalia
Excellent, 6 months ago
We had a wonderful stay and would absolutely recommend this property for families and small group gatherings. The host was extremely responsive, and both the check-in and check-out processes were seamless and stress-free. Everything in the home was in working condition, and the kitchen was well-equipped with everything we needed to prepare meals. The pool was a great bonus—our kids really enjoyed having that space to relax and play. The location is fantastic, just steps from the beach, and the area felt very safe and walkable. It’s about a 20-minute walk to restaurants and shops, which we found very convenient. Being next to the ruins was also a unique highlight and made for a fun outing during our stay. Overall, we enjoyed our time there. The only enhancement we’d suggest is adding some shade on the roof area, but aside from that, everything was great. We’d definitely stay here again!
Carlos
Excellent, 6 months ago
Everything is great; nice, clean, and comfortable.
Avery
Excellent, 7 months ago
We had an amazing stay! The house was very clean, 1 block walk to the beach, and pool and back yard grill were perfect for hanging out with the family. The host was also very kind and quick to respond to all messages. Would highly recommend for family vacations.
Alexa
Excellent, 7 months ago
Great service, great location, great accommodation!
Ricardo
Excellent, 8 months ago
Such a nice place, one block away from the beach, the house is huge and has everything you need to cook, enjoy the pool and even do a bbq. The beach on the area wasn’t crowded which is nice. Awesome place
Erik Patrick Daniel
Excellent, 9 months ago
We had a very good stay. It was perfect for 6 adults and 2 kids. Very easy communication. Lovely area to stay in and the pool was great. Would return!
Kayla
Excellent, 9 months ago
Playacar is a nice neighborhood well secure and an easy walk to 5th avenue. The home was well accommodating for a group and just like the pictures. They also included filtered water which was nice. We enjoyed our stay!
Taylor
Excellent, 9 months ago
We felt right at home. Spacious for the whole family. Gorgeous pool area and gym. Very safe and secure. Excellent location, very walkable. Would definitely stay here again.
Orlando
Excellent, 9 months ago
I spent a week with my family. We were six in total. The place looks like the pictures. The location is perfect and it is two minute walk to Quinta Avenida. The parking is included. I had a big USV and the space was not a problem. The master bathroom vanity needs minor fixing but besides that everything else was perfect. If I go back to Playa Del Carmen I will stay in this apartment.
Agustin
Excellent, 9 months ago
This Riviera rental was in the perfect location, beautiful front porch and very clean house and pool . I would highly recommend to stay here. I can wait to come back.
Pablo
Excellent, 10 months ago
Everything was excellent. The accommodation was clean, comfortable, and exactly as described in the listing.Communication with the host was very good and he was always attentive.I definitely recommend it and I would stay here again.
Sandra
Excellent, 10 months ago
Recently stayed here with my family. Place is very spacious, perfect for big families. Place is clean and you have all amenities. We loved it because we were on a great location, you literally walk out and you’re on fifth avenue!Every thing is walking distance and beach is 10 minutes walking. The pool is a plus it was right outside our room and it’s perfect after a long hot day at the beach. The only downside i would say about this place is there’s no washer and drawer, you have to look around for laundry service. Some places have pick up service but it’s expensive.
Victoria
Excellent, 11 months ago
Our stay at Riviera Rentals was nice. However, we had several electrical issues including the washing machine and the upstairs air conditioner both went out. The Riviera was very responsive and helped to resolve the issues, but It put a bit of a damper on the trip. The rooms were fine and plenty of bathrooms, but the communal space is small, with very little space to walk around the pool. It's in a safe location, 20 minute walk from town, and a 2 minute walk to the beach. Side note, the chef recommended by the Riviera was excellent. I highly recommend using Signora Alba at least once during your stay. It was a homey, delicious, and authentic meal.
Rolando
Good, 11 months ago
I liked everything except that it doesn't have laundry
Josue
Good, 11 months ago
The only thing I didn't like is that they can't issue me an invoice because they are a foreign company, but in the end we are in Mexico and invoicing is necessary in Mexico
Patty
Excellent, 11 months ago
Wonderful place to stay at. Close by to the beach and 5th street. Everyone was helpful and nice. We would stay there again.
Lynn Fiorella
Excellent, 1 year ago
The place was just like in the pictures, super close to everything and nightlife (200 meters) At night, you couldn't hear any noise to sleep. We had 2 complications with the light in a bedroom and a bathroom, but they were always willing to solve them. Communication is very easy and they always respond super fast. I would stay here again and recommend it
Alejandra
Excellent, 1 year ago
The host is very friendly, the apartment is located in a nice area very close to the beach and tourist area, you can find shops, restaurants, nightclubs, everything was very clean, it is as seen in the photos, it has its own parking lot.
Michael
Excellent, 1 year ago
Thanks to riviera rentals for a great experience. Airbnb was in prime location! Close to beach and 5th avenue! Huge 3 bedroom with a very big kitchen and large dining area. Ground floor helped as there was no elevator to deal with! Clean very warm pool and spotless campus…air conditioner worked well well and the host was fast to resolve any issues we had! Would highly recommend!
Don Marco
Excellent, 1 year ago
Fantastic accommodation. Very well maintained and spacious. Very clean. In a more than central area, with ample private and free parking. super recommended
Ian
Excellent, 1 year ago
We chose Hacienda Mexico as a base for a large group of adults for a week before a destination wedding, and it was perfect. Starting the day with coffee on the roof terrace watching the Caribbean sunrise, followed by a swim in the warm private pool, then off for adventure in the surrounding area and then walking to Fith Avenue for evening fun. We parked three cars with ease and had loads of room for everyone to have their own space Highly recommended
Sebastian
Excellent, 1 year ago
Everything was perfect. Always attentive to anything. I would return without problems
Yareli
Excellent, 1 year ago
Everything excellent
Emmanuel
Excellent, 1 year ago
Cool. Thanks a lot
Alfredo
Excellent, 1 year ago
It's a beautiful place. Excellent maintenance. Very quiet, relaxing, comfortable beds, cool rooms, good bathrooms. I would definitely wash it again.
Walter
Excellent, 1 year ago
Great location very close to Quintq Avenue, you have many options of restaurants and bars a few steps away. Very close to the beach too, unfortunately there was a lot of seaweed due to the season, but the pool was a very good option for relaxation. Highly recommended for group trips, friends or family.
Gloria
Excellent, 1 year ago
Beautiful house, the living room and kitchen a bit small but well but together the kitchen had everything u need to cook anything you like. place super clean beds very comfortable. one of the upstairs bedroom has a beautiful ceiling with nice lighting coming through.The pool and the jacuzzi are perfect for a relaxing day. Good location! very walkable to the beach and to playa del carmen mall and fifth Ave. overall a great house it made us feel at home. I will definitely stay in this house in the near future vacation!!!!
Katie
Excellent, 1 year ago
Everything was as advertised and the communication with the renter was good, quick responses and helpful!! Would recommend!
Carolina
Excellent, 1 year ago
A great location, the house is spacious, comfortable, clean and with very nice common areas, I would come back anyway
Ana Laura
Excellent, 1 year ago
Great Stay
Milagros
Excellent, 1 year ago
Beautiful apartment and very close to Fifth Avenue! We will definitely be back
Alishea
Excellent, 1 year ago
The house is absolutely beautiful, well appointed with everything we needed for a week. We were a group of 10, and the house had lots of space to spread out. It's laid out with 2 bedrooms on the mainfloor with main kitchen, table and couches. Upstairs has 4 more rooms with a smaller kitchen, so worked very well for our group. It's a short walk to fifth Ave. The area felt very safe and was very comfortable. The pool was nice to have, we swam pretty much everyday. It's about a 2 minute walk to the beach, and has great views from the rooftop deck. We asked a few questions of the host while there and they were very responsive, which was really reassuring . We would definitely stay again!
Travis
Excellent, 1 year ago
Very comfortable suite, great amenities and the a/c was a huge plus.
Maria Catalina
Excellent, 1 year ago
It is a very large and comfortable apartment on the first floor, with 2 floors and everything you need to enjoy it. Everything was clean and tidy, with a very nice private patio. The pool is always impeccable and the staff is very friendly.
Ed
Excellent, 1 year ago
Our stay with Riviera Rentals was absolutely perfect! The space was spotless, stylish, and had everything we needed for a comfortable and relaxing trip. The location was ideal—close to everything, but still peaceful and quiet. Check-in was seamless, and communication with the host was easy and responsive. You can tell they really care about the guest experience. We felt right at home and would 100% stay here again. Highly recommend!
Amy
Excellent, 1 year ago
Everything was great! Very clean, we had everything we needed. Very fast response when reaching out to host! We loved it and highly recommend!!
Luis Alain
Excellent, 1 year ago
Excellent. An Eden. The house is great, very spacious, enough bathrooms, a pool, air conditioning, TV, fans, everything was excellent, the area is 100% residential. Quick access, 24-hour security, super close to get to the beach. I would recommend it 100%, I will return again. Very friendly and helpful host at all times, he cleared up all my doubts and was available every day. Thank you very much for everything! We were fascinated!!!
Joanne
Excellent, 1 year ago
We had a great time at Riviera Rentals. We were a family of 9, 7 adults and 2 teens. Plenty of space for everyone. The management was very helpful and contacted me every morning to see if there was anything we needed. We were there for 2 weeks and twice they offered a free cleaning. It was great to have a washing machine and dryer in the house as well. The beautiful beach is literally steps away with multiple access spots. A 15 min walk gets you to the south end of 5th avenue which was great early in the morning for coffee or an after dinner stroll. Would highly recommend this place.
Erika
Excellent, 1 year ago
Excellent location despite being in a high tourism area the condominium was very quiet . Communication was prompt and very effective to address . Thanks a nice place
Karen
Excellent, 1 year ago
Our stay was enjoyable. The kids loved the pools.
Jill
Good, 1 year ago
We enjoyed our stay and appreciated the great location—close to 5th Ave, grocery stores, restaurants, and beach. The pools were a highlight, and the spacious unit had a fully equipped kitchen. The property manager was responsive, addressing a ceiling leak immediately. However, the unit needs updates. Furniture is outdated, some pieces are broken, and linens should be replaced (our sheets had holes, and towels were stained). The second-floor balcony had rusted plastic folding chairs,—proper outdoor furniture in the outdoor spaces would be a great improvement. Shared items like board games and boogie boards were broken. Investing in a few new ones would be a great touch The unit smelled like mouldy mop upon our arrival. Security is strict, with excessive rules and monitoring. While we understand the need for security, it sometimes felt unwelcoming. This is a condo board issue, not the host’s fault. Overall, we had a good stay and would consider returning if updates were made.
Host Response
Thank you for sharing your experience, Jillian. We’re glad you enjoyed the pools and property overall. We appreciate your feedback regarding the condition of the unit and the shared amenities. While we strive to maintain a comfortable space, we recognize some areas could be improved. Your comments will help us prioritize the necessary updates. As for security, we understand that the building’s policies can feel a bit strict at times. Unfortunately, those rules are set by the condo administration, but we understand that a balance is important for a welcoming atmosphere. We truly value your input and are happy to hear you would consider returning. Thank you again for choosing to stay with us :)
Adelaide
Excellent, 1 year ago
Great beach house! Very short walk to the beach. Adorable house. Safe guarded neighborhood. Good, responsive host. Would stay again!
Israel
Excellent, 1 year ago
Everything very well would definitely return to this accommodation, good area 3 min from the 5th, 5 min from the sea, good parking, good attention, the very chido depa, nothing more like Observation do not throw the sand or food in the laundry of the lava Fastes Batallamos to wash them.
Raphael
Excellent, 1 year ago
Well located near 5th Avenue. The host answered my questions quickly.
Dulce
Excellent, 1 year ago
It was definitely the perfect place for our stay, we were super comfortable and very happy, the location is 100% worth it, the nearby beach was the best we visited!! We would definitely come back !!
Neil
Excellent, 1 year ago
Mariana at Riviera Rentals was very polite, and quite responsive, and always ready to help.
Host Response
We are so happy to know that you enjoyed your stay with us. We appreciate your kind comments! Thank you once again for staying with us and we look forward to hosting you on your next visit!
Callie
OK, 1 year ago
6bedrms, decent mattresses, safe nbrhd, excel beach loc, beaut roof view. Prompt reply to mssgs on App. The cons: home smelled strongly of mildew all week. This is a health concern. Mildew on bath grout/caulk, poor tile job in baths, 1 bath cabinet was not secured to wall. House needs cleaning/paint. Pool: Broken/missing tile. Dishes scratched with discoloration. Water dispenser on 2nd lvl had pink-slime. No supplies in upper kitchen. Listing states sleeps 16. We reserved 11, only 8 forks. Dining seats 6 + 4 at kit counter. LR seats 4, there needs to be seating & dining for the max number of guests. No wash clothes, extra blankets, extra bathroom waste bags- cannot flush TP. Not enough kitchen garbage bags. Keys: Only 1 set of keys. Kids slept upstairs, had to lock themselves in at night w/ keys. If emergency, no way to get in. As there are 2 units keypad locks are necessary. Concierge was ok when available. Messaged her on Tues no reply till Friday PM.
Host Response
Thank you for your feedback. We’re sorry to hear about these issues, especially since we didn’t hear from you during your stay—otherwise, we would have been happy to address them right away. We’re taking your comments seriously and will review everything you’ve mentioned to make the necessary improvements. Thank you again for bringing these matters to our attention. Thanks again for sharing, and we hope we can host you again in the future for a better experience.
Luis Mauricio
Excellent, 1 year ago
Excellent!
Host Response
Muchas gracias por tu confianza y elegir hospedarte con nosotros, fue un placer recibirte y eres bienvenido siempre :)
Sharon
OK, 1 year ago
We had a decent stay at this location with my family. The location has both pros and cons that we experienced during our stay. Overall was ok. Pros: GREAT location - walkable to many restaurants and fifth ave, close to a lot of night life and about a 7 minute walk to a nearby beach. Pool area is really cute to hang out, house is spacious for large groups, and the house was clean. Cons: house didn’t have a whole lot of things provided - kitchen only had salt. Ran out of toilet paper in one RR and had share because there wasn’t extra. House was freezing the first night and the heater didn’t work. Location is noisy due to nightlife, which is fine, but a heads up would have been nice or perhaps providing earplugs in the rooms would have been considerate - was hard to sleep the first night. And lastly the house is nice but it does need changes and sprucing up - ex. beds downstairs are missing legs and the master bathroom has NO DOOR which meant no privacy for bathroom use.
Host Response
Thank you for sharing your feedback. We’re glad to hear that you enjoyed the property and that the house was spacious and clean for your family. We appreciate your suggestions regarding the kitchen supplies and essentials; we would have loved to provide you with these items if this had been mentioned to us during your stay. We’ll address the issues with the heater and the privacy in the master bathroom, as we understand how important these details are for a comfortable stay. Thank you for bringing these points to our attention, and we’ll definitely work on making improvements based on your comments :)
Autumn & Bernd
Excellent, 1 year ago
This hacienda is an amazing find. It’s block from the beach, in a beautiful neighborhood, walkable to the town and a comfortable place to hang out and enjoy the balmy weather. The concierge service was outstanding. Better than a full service hotel in my opinion. They recommended restaurants, things to do, organized taxis and can even deliver groceries. Highly recommend staying here.
Host Response
Thank you so much for your wonderful review! We’re so glad you enjoyed the property and the atmosphere of the Hacienda. It’s awesome to hear that our concierge service made your stay even better, we always strive to go above and beyond to make our guests feel at home. We truly appreciate your recommendation and would love to welcome you back in the future :)
Rafael
Excellent, 1 year ago
Great place, great location, definitely going back
Host Response
We appreciate your choice to stay with us and your kind words. It makes us very happy to learn that you had a great experience during your stay. You are always welcome to return anytime!
Juan Pablo
Excellent, 1 year ago
Extremely helpful Host and a beautiful home. Beautiful pool & the gym was always open for use. Close to 5th avenue, everything was walking distance. Host were understandable, loved and enjoyed the stay
Host Response
Thank you so much for your kind words! We are so happy to know you had such a great time and felt comfortable here. We always do our best to make sure everything is just right for our guests. Can’t wait to host you again soon!
Regina
Excellent, 1 year ago
What a beautiful place! Everything about it was awesome. The location was a block from 5th avenue! My family and I thoroughly enjoyed our stay.
Host Response
Thank you for staying with us and for your compliments. We are so happy to hear that you enjoyed your stay. Come back anytime!
Irving
Excellent, 1 year ago
Excellent house for large families, just as described. My family and friends were delighted with the house. The very nice subdivision and the beach walked 2 min. The Concierge was always attentive and was quick to respond to any questions or concerns we had. The only bad thing and it's not about the accommodation, is that a neighbor complained about the noise when we were in the pool at 8 pm with family noise having fun in the pool (we didn't have a horn or anything like that) nor that way they are in the pool and don't have fun in it and don't do it quietly, but everything is excellent
Host Response
Muchas gracias por tu reseña! Nos alegra saber que disfrutaste de tu experiencia con nosotros. Siempre nos esforzamos por brindar el mejor servicio posible y tus palabras nos motivan a seguir haciéndolo. Esperamos verte nuevamente pronto :)
Maria Del Pilar
Good, 1 year ago
Everything was as described in the advertisement,very good access to the beach. Only the pool area was used little by the neighbor with his back to the pool area, everything makes a report because you talk or play music you still do not exceed the delibeles allowed disturbs him and it is a little uncomfortable not being able to enjoy something for what you paid . From there, everything is perfect.
Host Response
Agradecemos mucho tu reseña y comentarios, María. Entendemos que el tema con el vecino puede ser incómodo, pero lamentablemente es un tema que está fuera de nuestro control y que también están reguladas por el reglamento del condominio. Muchas gracias por tu comprensión y elegir hospedarte con nosotros, esperamos tener la oportunidad de hacerlo nuevamente :)
Ami
Good, 2 years ago
Hacienda Mexico is great but not amazing. What doesn't make it a 5/5 is that it's distributed on 2 floors that are actually SEPARATE. So in order to go to the bedrooms on the 2nd floor you have to exit the house and take steep stairs that go right by the pool. If you have kids or elderly family members in your group, this is an issue. Besides that, everything was great: the neighborhood is peaceful, the house located 1 block from the beach, plenty of bathroom and beach towels are offered, the kitchen fully stocked, the cleaning was on point, and the concierge from Riviera Rentals (Mariana in our case) was very professional in her communications. I would definitely recommend this house, but just be aware of the layout issue.
Host Response
Thank you for your thoughtful review, Ami. We’re glad to hear you enjoyed your stay overall. We appreciate your feedback regarding the layout, and understand how that could be a concern for some guests; we will take it into account to make it clearer on the listing. Your recommendation means a lot to us, and we hope to welcome you back in the future :)
Kelley
Excellent, 2 years ago
It was perfect. It was just what we all needed to "re-set". We loved the location and the whole experience was so easy...concierge was great, shuttle driver was so kind, yoga instructor was wonderful, chefs were incredible, and on and on... lol. Thank you for setting us up with that incredible place. I'm so so glad we did Playacar. We felt safe the whole time. It was the BEST girls trip we've ever done.
Host Response
Thank you so much for your kind words Kelley. It was a pleasure to host you and we hope to welcome you back again! Take care!
Sandra
Excellent, 2 years ago
Our family had a wonderful stay there it was close to the shopping centers and beachs.
Host Response
We are so happy to know that you enjoyed your stay with us. We appreciate your kind comments! Thank you once again for staying with us and we look forward to hosting you on your next visit!
Pris
Excellent, 2 years ago
The place is the same as the description, we find it easy and in an area very close to Fifth Avenue. At all times they were in contact with us to see if everything was going well, the administration and the surveillance were always friendly. The plancha didn't work, I mentioned it to the admirer and I fix it immediately. The place is clean and very well conditioned. I would come back without hesitation and I highly recommend it.
Host Response
Muchas gracias por tus comentarios. Nos alegara mucho que hayas disfrutado de tu estancia. Esperamos que vuelvas pronto :)
Alejandra
Excellent, 2 years ago
Good location, less than 5min walking to the famous 5th avenue and the beach. We received detailed instructions that made the check-in very easy. Good communication and quick responses with concierge.
Host Response
Muchas gracias Alejandra! Esperamos que vuelvas pronto y agradecemos tus valiosas sugerencias también.
Elliot
Good, 2 years ago
Everything was perfect just no noise after 10 p.m. the toilet can't evacuate toilet paper and the guards are quite intrusive but for a quiet stay it's perfect
Host Response
Merci beaucoup à bientôt
Jennifer
Excellent, 2 years ago
We loved our stay. Hosts were very responsive. The place was beautiful and clean. It was great for our big group. The grandparents stayed on main floor and all the kids and grandkids stayed upstairs. The views of the ocean on the roof deck were worth a million bucks. We had to leave another Airbnb in the middle of our stay because the other place was so awful. This just saved our vacation. It’s guarded with security so you felt very safe. It’s walkable to great shopping and restaurants. I can’t say enough good things. If we ever come again, we will be booking this home.
Host Response
Hi Jennifer! We are delighted to hear that you thoroughly enjoyed your stay. Our goal is to create a comfortable and unforgettable experience for every guest, and we are thrilled that we accomplished that for you. We hope to welcome you back in the future!
Harshal
Excellent, 2 years ago
Beautiful place, nice vibe inside, strong air condition which relaxes your body in hot weather, few steps from beach as well as Main Street. Comfortable bed and nice bathrooms… definitely one of best place to stay in Playa del Carmen.
Host Response
Thank you for taking the time to share your experience. We're thrilled to know that you had a good time during your stay. It's always our aim to provide a comfortable and memorable experience for all our guests and we're glad we could do that for you. We hope to have you back soon!
Rodrigo
Good, 2 years ago
The house is well located inside Playa. I recommend it if you go with a large group. There are many beds. The beach is 2 blocks away. It's a good place to stay even though the house is a little neglected.
Host Response
Te agradecemos mucho por compartir tus comentarios respecto a tu estancia. Valoramos mucho cada detalle y trabajaremos para mejorar el punto que mencionas para futuras estancias. Saludos :)
Dan
Excellent, 2 years ago
I am very grateful to you, my family has had the best. We definitely come back at the first opportunity
Host Response
Muchas gracias por tus comentarios, Dan :) Fue un gusto recibirlos y esperamos volver a hacerlo pronto
Pauline
Excellent, 2 years ago
Our stay at the hostel was just perfect thanks to Mariana, the concierge. She always answered our questions very quickly and with great kindness. The hostel was spotless and exceeded all of our expectations. Mariana was amazing, she really made our stay special. I warmly recommend her and thank her so much for everything. Thank you for this unforgettable stay!
Host Response
It's wonderful to hear that you had such a positive experience during your stay with us. Providing memorable experiences is our goal and it sounds like Mariana did just that. Thank you once again for staying with us and for your kind words. We hope to host you again soon!
Hiram
Excellent, 2 years ago
Best Airbnb I've ever stayed at. I definitely recommend it like no other. 100% recommended.
Host Response
Muchas gracias por tus palabras, Hiram! Nos dio mucho gusto darte la bienvenida y siempre es un placer recibirte :) Esperamos volver a verte pronto, saludos!
Lourdes
Excellent, 2 years ago
The condo was spacious and very nicely decorated. It was perfect for my family of 7. It is located within walking distance to everything...the beach, shopping, restaurants, nightlife on la Quinta avenida and tour pick-up locations. It was very quiet and clean. Riviera rental representatives communicated clear instructions and were responsive if something was needed. Unfortunately the pool was not available during our stay . We absolutely enjoyed our stay at this property.
Host Response
We want to express our gratitude for taking the time to review your stay your stay with us. Your feedback is highly valued, and we are thrilled to learn that you had a great experience during your time with us. Knowing that we met your expectations brings great motivation to our team. Your positive review serves as an encouragement to us.
Lizamara
Excellent, 2 years ago
Hacienda México FROM Riviera rentals was a dream location. Our hosts were friendly, the house was absolutely beautiful, clean and perfectly accommodating for our large group. I'd rent from Riviera Rentals again!!! Thank you!
Host Response
It's wonderful to hear that you had such a positive experience during your stay with us. Providing memorable experiences is our goal and it sounds like our team did just that. Thank you once again for staying with us and for your kind words. We hope to host you again soon!
Cirenia
Excellent, 2 years ago
Very nice place, worth what you pay, very well located, clean and guarded, we had memorable moments.
Host Response
Agradecemos que nos eligieras como tus anfitriones y apreciamos tu amable reseña. Nos alegra saber que tuviste una experiencia agradable con nosotros. ¡Regresa pronto!

Helen
OK, 2 years ago
It was ok , the place is in good location but the apartment it self it needs repairs the room in the first floor with the double beds needs beds my kids stayed in the first floor which I wasn’t very happy about it because it didn’t feel safe , very uncomfortable beds very shaky the bed legs looked like the broke and they put pieces of wood to keep them up , I was very disappointed also the pool was in construction which I wish I would’ve known so I would have looked for another place , overall not happy .
Host Response
Hi Helen. I am very sorry to hear about this just now. I would have been pleased to help you during your stay if I had heard of this before. We will definitely take this into consideration and work on the repairs as needed to enhance the property for future guests. I would like to clarify that the pool being under maintenance was out of our control and therefore, we informed you beforehand to make a decision as you best saw fit. Hope to have an opportunity again in the future, thank you
Christian
Excellent, 2 years ago
Awesome place, very close to the beach and peaceful neighborhood. Will definitely rent again if i go back.
Host Response
Thank you for staying with us and for your compliments. We are so happy to hear that you enjoyed your stay. Come back anytime!
Jorge
Excellent, 2 years ago
Great place to stay, near 5th street. Very convenient and easy to get around walking to nearby restaurants and bars! Host is very friendly and responsive. I totally recommend this place!
Armando
Excellent, 2 years ago
I'd like to start by saying Riviera Rentals are incredibly friendly and responsive to all my needs at all times. the place was beautiful and spacious. very close to the beach. got to see beautiful animals walking by, deer, cats, sereques. great fun experience I felt safe in the neighborhood. this was family friendly great pool. I would totally book again.
Host Response
Thanks for sharing your experience! We're so happy to hear that you had a great time during your stay. Our main goal is to make sure all our guests have a comfortable and memorable experience, so we're really glad we could do that for you. We can't wait to have you back again soon!
Leticia
Excellent, 2 years ago
Wonderful stay! The house is exactly like in the pictures, extremely clean and cozy, I was attended at different times very quickly and kindly. It is possible to reach the 5th avenue which is amazing walking 20 minutes and the condominium is very quiet.
Host Response
Que ótimo saber que você teve uma estadia maravilhosa! Fico feliz em saber que a casa correspondeu às suas expectativas. speramos recebê-lo novamente em breve para outra estadia memorável!
Alejandro
Excellent, 2 years ago
Good place
Host Response
Thank you so much Alejandro!
Suzi
Excellent, 2 years ago
Lovely spacious apartment in a great location. Nice pool areas and good communication from host.
Host Response
Thank you for staying with us and for your compliments. We are so happy to hear that you enjoyed your stay. Come back anytime!
Xavi
Excellent, 2 years ago
Excellent sleep option, perfectly located. The answer to any request or doubt was on auto, thank you so much. Definitive would return a next opportunity.
Host Response
Te agradecemos mucho por compartir tus comentarios respecto a tu estancia. Valoramos mucho cada detalle y nos alegra saber que tuviste una experiencia positiva con nosotros. Tu reseña es una importante motivación para nuestro equipo y nos complace haber cumplido con tus expectativas. Vuelve pronto, Xavi :)
Ignacio
Excellent, 2 years ago
A very beautiful and broad house we enjoy the truth.
Host Response
Gracias por tus comentarios, Ignacio. Vuelve pronto :)
Guadalupe
Excellent, 2 years ago
We had an awesome experience will not stay anywhere else at Playa del Carmen
Host Response
It has been a great pleasure hosting you, please feel free to come back anytime :)
Yvette
Excellent, 2 years ago
We would definitely stay in this house again❤️
Host Response
Muchas gracias por elegir hospedarse con nosotros, fue un placer recibirlos :)
Alexandra
Excellent, 2 years ago
I recommend! Everything was perfect! Great next and accommodating host. The villa was beautiful. We had a great time. Close to the beach and the city.
Host Response
We extend our gratitude for sharing your thoughts on your stay. Your review serves as a significant source of motivation for our team, and we are pleased to have met your expectations during your stay.
Maika
Excellent, 2 years ago
Great rooftop patio! We sat up there enjoying the night several nights. The layout offers lots of privacy for bigger groups.
Host Response
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the charm of our place. We look forward to hosting you again in the future!