Ivan

Reviews

Superhost

123 total reviews

93% Excellent

123 reviews

4.89

2020–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.9

123 reviews

5BR Villa in Acapulco

Sandra

Not good, 1 week ago

The house looks like the ad. It has maintenance issues (game room with old chairs, dust, and cobwebs). The game tables don't work. They don't have the accessories needed to use them. The TVs in the bedrooms don't turn on. None of the remote controls work. The batteries are dead. The cooking service is not included, however the listing says it is included. Don't be fooled. The host is not very helpful, since you write to him and he doesn't respond. Problems remain to be solved, and they are not solved during your stay. The maid arrives before your check-out time, and even if you are still in the dining room, she starts to pick everything up as if to rush you out, even though it is not yet the check-out time of 11:00 am. There was cat excrement at the entrance from the day of arrival that was never cleaned. The host says you can arrange your arrival time with the cook, but the cook doesn't show up. I don't recommend it. It doesn't meet expectations.

Host Response

We are sorry for this bad experience. However, I find your comments a bit exaggerated. The table accessories are available to you if you request them. Cleaning is done daily. The cook asked you what time, and you were the ones who answered midnight. I appreciate your feedback, and we're already working to improve the experience for future guests. Over 100 reviews can't be wrong.

Excellent stay. The place was clean, comfortable and as shown in the photos. The ocean view is simply amazing and it was definitely one of the aspects we enjoyed the most. The host was very nice and always responded quickly. As a recommendation for future travelers, if you are traveling with elderly people or people with reduced mobility, please consider that you have to go down two floors to reach the pool area. Apart from that detail, we really enjoyed the stay and recommend it.

From David's service to the friendliness of all his staff, we were delighted. We were a large family and had an amazing time. The house was wonderful, and the service and helpfulness of everyone was great. David is a great host. I have to give special mention to Chef Dominga, who truly delighted us with her cooking; absolutely everything was exquisite. The support staff and the assistant were also excellent. Thank you very much for your hospitality and great service. Looking forward to returning soon, and we will certainly be back.

The accommodation was without water for 12 hours. The glass doors in the bathrooms are hanging, which causes a risk of them breaking and causing accidents. There are no keys for any of the doors, so one bedroom was locked with my things inside and I couldn't get them out

Host Response

Friend, you show little class when you write a negative and false review and make things up because you don't want to take responsibility for your faults

6BR Home in Acapulco

Diego

Excellent, 7 months ago

Excellent house, incredible view and very good service from Dominga the Chef and Ivan, we will definitely visit again

6BR Home in Acapulco

Mauricio

Excellent, 8 months ago

Everything was very nice, I loved the stay, the spaces and areas are as shown in the photos, the collaborators (Liliana, her partner and Mr. Edgar) are very friendly and very helpful, everything was impeccable, Ivan was always very attentive to details, he recommended Mrs. Dominga who cooks delicious food and is super friendly, she helped us with what we had in the pantry. Simply beautiful in every aspect.

Very nice house, just like the photos, spectacular view, the pool of the house is a good size, there were 10 of us and we were very comfortable, there is also a pool inside the subdivision that is very large, which you can also visit, it has all the services, the entrance and exit of the house is very accessible, self-service stores very close, we certainly loved it and of course it is an option to be able to return, thank you Iván.

5BR Villa in Acapulco

Ricardo

Excellent, 10 months ago

Very nice accommodation, beautiful view of the Pacific Ocean in Acapulco

6BR Home in Acapulco

Diego

Excellent, 11 months ago

Ivan is a great host and the best part was the chef Dominga! He made our stay the best!

Do not hesitate to take this option, it complies 100% with what it advertises, I even dare to say that the photos do not do justice to some parts of the house, a super nice pool, a very spacious living and dining room where if you go with a group of people, you will have an amazing and very comfortable time. I want to give a special recognition to the chef, delicious cooking, she is very kind and committed to her work, she also makes it too easy and solves any adversity regarding her work, The truth is that Chef Dominga is 10/10. Regarding cleanliness, the staff arrives at a certain time and does their job. You hardly notice their presence, so don't worry about privacy. In short, book with Ivan in any of his houses. He's an excellent host. He has travel plans where he suggests places and activities during your stay. He's very honest and if you make any requests, he doesn't hesitate to help you, so Ivan does a great job.

The house is amazing, it has all the amenities in the kitchen, bedrooms, bathrooms. We were a large group and we were all very comfortable in the house. The living room is very spacious with good sound equipment, the pool has a very nice ocean view, the pool water is super good, as the weather is hot in Acapulco, it feels super refreshing, in the upper part the play area is very cool, we could be there playing Ping pong with background music since it also has a TV The truth is, the house is very nice, the cleaning ladies are very kind and Ivan is always available for anything I recommend it 100%. I would definitely go again

The place is incredible, it has a spectacular view, it has security since it has 2 surveillance filters to get to the house, which is perfectly equipped with EVERYTHING you need, the pool is at a good temperature, everything served to perfection, the ladies who cleaned were friendly and the food of Dominga delicious. Ivan is an incredible host, always attentive to what we need and helped us at all times, he also gave us very good recommendations while we were there. The house is very large, so if you go with a group of 10-12 people it's perfect

Beautiful place located in an excellent area, it is a very nice and cozy place. I loved the ocean view, very relaxing. The pool is clean and at the right temperature all the time, the bed is delightful, the sheets are clean, it matches the photos that are displayed. The entire accommodation is super clean and smells great, it has cooks who cook delicious food and are also super friendly. I love that there is an express store service and they bring everything you need to the door of the accommodation, I love that service. Ivan is super friendly and an excellent host, he was always attentive to us and answered the messages, he was very helpful. Ideal for going with friends, family or as a couple. It certainly meets all our expectations, we will stay again, it has everything you need for a great stay.

Our stay at the Villa was amazing, the house is well laid out and equipped to have a pleasant time with family and friends. The view from all the bedrooms is impressive and the residential complex where it is located is very safe. We will definitely be back with our family and pets, who were always well received. Things to take into account is that there are no stores near the house, so we recommend that you buy before going up to the house, since it lends itself to not leaving it; in addition, there is regular traffic on the scenic road. All the air conditioners worked well, there are only a few doors that don't work with the lock, either they lock securely on their own, or you can't secure them.

5BR Villa in Acapulco

Ernesto

Excellent, 1 year ago

Excellent everything !! Back soon

Ivan was always very attentive to us, he has everything under control. It has staff in charge to make the stay comfortable and with a good experience with a clean pool and the house tidy and clean as well. The house is beautiful, large, has enough space and the best thing is that it has a unique view. From any room the view is available as well at the pool. The area is quiet and from the arrival at the fractionation the road is accompanied by the view towards the bay. If they plan to come it's perfect option to enjoy the whole day in the house. From a quiet plan to a trip with friends, it's a great option to enjoy Acapulco. In addition, Ivan is always willing to give a good experience as well as, he is attentive to your stay for whatever you need. Excellent service and excellent home. I would definitely return

5BR Villa in Acapulco

Eduardo

Excellent, 2 years ago

very good place, excellent host attention, quick access and everything is very clean

5BR Villa in Acapulco

Karla

Excellent, 2 years ago

The house is beautiful, comfortable and has a spectacular view. Ivan extremely accessible and pending for anything. Mrs. Lupita is definitely worth all the time to hire Mrs. Lupita, kitchen deli and she is very friendly. I will definitely return to live the experience, make you feel at home

5BR Villa in Acapulco

Mariana

Excellent, 2 years ago

Our stay was the best, the house is super well, it has everything, the location is perfect. The service from Ivan is very good. I would come back again!!!

Everything is very good, it still has details due to the hurricane for example in the windows that surrounded the pool, balcony glass, no blinds, in any room that I think is important for the theme of rest and privacy, but the house is cozy and supports the cleaning service a lot, although consider that they do not provide basic things such as dish soap or napkins, consider bringing them, Ivan was always on the lookout and was very kind.

Host Response

Hola Edna gracias por tus comentarios lamentablemente no pudieron instalarme las persianas antes de tu llegada pero ya se encuentran todas instaladas en la casa como te comenté un poco innecesario tu comentario por qué lastimas la imagen de la casa pero gracias de todas maneras ya están instaladas en su totalidad

5BR Villa in Acapulco

Ricardo

Excellent, 3 years ago

The area where the house is super safe, good privacy. Excellent cleaning service. The beautiful pool, the well equipped kitchen. All ok.

5BR Villa in Acapulco

Arturo

Excellent, 3 years ago

I did not know Acapulco, I felt at home, my family enjoyed the facilities of the house and the strike by the beach, Ivan was attentive to our arrival and supported our needs.

5BR Villa in Acapulco

Eduardo

Excellent, 3 years ago

Super recommended, host always attentive, very clean and super comfortable house, excellent location, and an incredible view

This home was breathtaking! From the amazing house itself to the spectacular views! This home is located in a gated community so you will definitely feel safe and secured. It also offers other amenities such as a "clubhouse" that includes basketball/paddle courts, pool, and what seemed like a playground for kids. We didn't have much need for this, due to the already awesome amenities within the home, but it's a great bonus! Ivan, the host, had excellent communication from the start and so did housekeeping, Lupita. She was very sweet and attentive. She did most of her cleaning around 10:30am during our stay. Only downfall, is there is no direct access to the beach from where the home is, but the home is not too far from beaches. Our family truly enjoyed every moment during our stay, thank you Ivan and Lupita!

5BR Villa in Acapulco

Mario

Excellent, 3 years ago

Everything is very good, very good location and the house is very clean

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