Villa Marella

5BR Villa in Acapulco

by Ivan

Acapulco, Mexico

5

Beds

5

Baths

12

Guests

Guest reviews

4.9

· 99 reviews

4.8

Cleanliness

4.8

Accuracy

4.8

Communication

4.9

Location

4.9

Check-in

4.8

Value

What guests are saying

5

Mauricio

1 month ago

Everything was very good. Both Ivan and the house staff were very friendly and respectful. The house was very nice with an amazing view. My visit was with friends and we had a great time.

5

Ivan

1 month ago

Our experience was good. The accommodation met my expectations well. We really appreciate the flexibility with the check-out time and, above all, that they were so friendly and accommodating with our dogs. We also want to highlight Lupita, for her good taste, attention and willingness to support us during the stay. Overall, it was a pleasant and peaceful experience. Thanks for everything!

2

Sandra

1 month ago

The house looks like the ad. It has maintenance issues (game room with old chairs, dust, and cobwebs). The game tables don't work. They don't have the accessories needed to use them. The TVs in the bedrooms don't turn on. None of the remote controls work. The batteries are dead. The cooking service is not included, however the listing says it is included. Don't be fooled. The host is not very helpful, since you write to him and he doesn't respond. Problems remain to be solved, and they are not solved during your stay. The maid arrives before your check-out time, and even if you are still in the dining room, she starts to pick everything up as if to rush you out, even though it is not yet the check-out time of 11:00 am. There was cat excrement at the entrance from the day of arrival that was never cleaned. The host says you can arrange your arrival time with the cook, but the cook doesn't show up. I don't recommend it. It doesn't meet expectations.

Host replied

5

Samuel

1 month ago

Everything was excellent! Cleanliness, facilities, location, service, super friendly and flexible! It's the first place I've given a real 10 out of 10.

5

Rubi

2 months ago

The place is as it appears in the photos. The house is very nice and safe. The cleaning lady and Ivan were always attentive. The best thing is that it allows you to bring pets, and there is plenty of space for them. Everything very comfortable and nice. I would definitely come back.

5

Axel

2 months ago

Excellent stay. The place was clean, comfortable and as shown in the photos. The ocean view is simply amazing and it was definitely one of the aspects we enjoyed the most. The host was very nice and always responded quickly. As a recommendation for future travelers, if you are traveling with elderly people or people with reduced mobility, please consider that you have to go down two floors to reach the pool area. Apart from that detail, we really enjoyed the stay and recommend it.

5

Ivonne

2 months ago

The house is very nice. It has some maintenance issues, but overall everything is very clean and nice. Iván was always approachable and friendly, and the cleaning ladies were always friendly as well.

5

Fabii

2 months ago

The house was very nice and the area was quiet and very pretty. The treatment from the host and support staff was very good. We would definitely go back!

5

Mario

3 months ago

Amazing stay, very good view and location. Very effective communication.

5

Miguel

3 months ago

Excellent place, good location, beautiful view. Ivan was always very attentive. Highly recommended.

Location

Location shown is approximate (within 1km radius)

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Hosted by Ivan

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