Fernando
Reviews
228 total reviews
84% rated 5★
228 reviews
4.80
2018–2026
Cleanliness 4.8
Accuracy 4.8
Communication 4.9
Location 4.4
Check-in 4.8
Value 4.8
228 reviews
Brenda
Excellent, 5 months ago
I want to thank Fernando and Ms. Mari for their great initiative and for always being attentive to my stay. The instructions for finding the house are very clear, which made check-in very easy. I loved the pool; in addition, the air conditioning works perfectly in all the rooms, there is hot water, and they have all the necessary utensils to prepare food for large groups. There was a minor issue with the shower, but they resolved it immediately, which speaks volumes about their attentiveness and commitment. At all times I felt right at home. Thank you very much for everything
Anahi Alejandra
Good, 5 months ago
Nice place, well-maintained pool, and a comfortable house!
Yael
Excellent, 6 months ago
Very nice house, my family and I had a great time.
Emanuel
Excellent, 6 months ago
Excellent place, matches the photos; the only issue is that they only allow use of the pool until 10:00 PM. Apart from that, everything was great.
Elizabeth
Excellent, 6 months ago
Thank you for all the support, Fer
Josie
Repeat guest
Excellent, 7 months ago
A spacious place that was what I was looking for. Good location. Everything was arranged to make our stay comfortable and pleasant
Citlaly
Good, 7 months ago
It's a very cozy place, very nice, it has all the amenities. However, only the location is a bit far away
Daniel
Excellent, 9 months ago
Great place to enjoy with big groups. The host was friendly and helpful. Lovely pool. Easy to drive to many places including towards Tulum and supermarkets. I would come back. Thank you for hosting!
Ariel
Excellent, 9 months ago
Excellent host, the house is very nice, in a central location and very quiet.
Luis Enrique
Good, 10 months ago
The house is very close to main avenues, supermarkets, gas stations! That was excellent! but it also requires more attention and maintenance, there are several pieces of furniture that need to be changed.
Noemi
Good, 10 months ago
Fernando and Mary were very attentive, we had 1 little issue with the back sliding door not locking. Mary checked on it but assure us the area was secure, plus she was staying in the front part of the property. Mary was very helpful and nice, she suggested various areas to visit and also gave us pointers on when and where to go. we will definitely be back to this home.
Christian
Excellent, 11 months ago
Excellent, everything was good
Erik
Excellent, 11 months ago
Excellent
Regina
Good, 1 year ago
Good choice for a large group or family, in general everything was quite good in terms of cleanliness; we received everything in perfect condition. Mrs. Mari was very helpful, she was attentive at all times. During our entire stay, we could not use the tennis court because we arrived after 5-6 and the lights did not work because the lady said that everything was connected to the same connection or light current and it could not support the load of the air/lights... We had a visit from a tarantula inside the house (understandable for the area) and a rat came out of the barbecue towards the pool, we were able to catch it and take it out. One night we ordered groceries through Rappi, the motorcyclist went to the car wash because he couldn't find the house and if we hadn't gone out quickly to see, the car wash workers were about to steal all the groceries we had ordered. They told the Uber driver that yes, that the order was theirs, and we quickly realized.
Dayro
Excellent, 1 year ago
Great Airbnb close to airport
Marco
Good, 1 year ago
We had a great time, the pool is excellent, the house is very well arranged, the outside rooms could be improved. But overall we were very comfortable.
Braihan
Excellent, 1 year ago
Very nice house and as it is in the photos, everything is impeccable, Mrs. Mari is very friendly and attentive
Scarlett
Excellent, 1 year ago
Everything excellent. A great place to celebrate and/or relax with family or friends. Highly recommended ✨
Socorro
Excellent, 1 year ago
Everything was perfect! We were a group of 20 people and we were super comfortable, the privacy of the space and close to everything really.
Martin
Excellent, 1 year ago
The perfect house. The lady who takes care of the house helped us cook for the group we were working with. They say the area is very safe, but check that the surroundings and location are what you need
Matthew
Excellent, 1 year ago
I celebrated my 40th birthday here with 12 of my closest friends and had a blast. The tennis court was a lot of fun, the pool hit the spot on those hot days. I was able to hire a chef a couple times and there was enough space and amenities to host these meals. Maria and Fernando were very attentive and would help us with anything we needed. The only thing that did not match the description is that there is no Nespresso machine . Otherwise, the stat was perfect!
Jairo
Excellent, 1 year ago
Excellent Todo👌
Paola
Excellent, 1 year ago
The place was great. The house is amazing. The location is not so nice. Nevertheless, overall the place was amazing. We also hired the cooking and cleaning services which were excellent. I do recommend this place 100%
Tomas
Excellent, 1 year ago
An excellent place, very comfortable and a lot of privacy, I would definitely rent it again. I recommend it 100%
Jahzel Natali
OK, 1 year ago
The house is large for many people, but some photos no longer match reality, Fer was kind and attentive, the house was clean but the furniture is old, the towels are old and what we didn't like at all is that in the photos there was a trampoline and when we arrived it wasn't there, we wanted it for the children, there is no washer or dryer and that is super important because it's needed :( in general it needs maintenance, TV controls, some without batteries, others don't work, in short, several details that made us feel bad, however Fer helped us with changes of towels during the stay, that is, he solved the problem of not having a washer :) the pool was amazing, not 😊 everything was bad, another thing is that they charge you $500 for cleaning at the end
Host Response
Jahzel de verdad que me sorprendio mucho tu calificacion y sobre todo tus comentarios despues de todo lo que se esmera el personal de nuestro equipo por que todos nuestros clientes tengan una estancia placentera con nosotros y ademas tampoco entendi por que dices que las fotos no coinciden si realmente solamente es una foto la que no coincidia por que anteriormente ahi tubimos un brincolin y como te explique tubimos que quitarlo por que en el ciclón pasado quedo muy dañado y realmente fue ese el unico motivo por el cual quedaste a disgusto. ojalá que en tu proximo viaje tenga mas suerte el anfitrion con tu triste criterio y valores mejor a las personas que te atienden en vez de tratar de dañarlas de este modo .
Brandon
Excellent, 1 year ago
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Ernesto
Excellent, 1 year ago
The stay was gradable and understanding the host
Michel
Excellent, 1 year ago
fernando's house with Maria who takes care of the hosts.. thank you it was a nice stay with friends and family..all "20 , + baby " found the place comfortable . will not go back without hesitation.:)
Erica
Excellent, 1 year ago
Loved place very nice
Host Response
thanks Erika, have a nice day
Ramos Toledo
Excellent, 1 year ago
A really very nice house, the attention of the owners is very nice, the host always pending, the only detail is the entrance to the house, the street is somewhat ugly, but upon arriving at the house and seeing it inside, it is a wonder for the price!
Luis
Excellent, 1 year ago
excellent place, at all times he was attentive to needs. i'm definitely back
Guillermo
Excellent, 2 years ago
The space was amazing for a family of 17, it takes Automovil why convenience stores are far away.
Blanca Yuli
Excellent, 2 years ago
Nice and the expected cost / accommodation
Julian
Excellent, 2 years ago
Had a great time at Fernando, wonderful host, love the tennis court!
Jonathan Rubicel
Excellent, 2 years ago
PLEASANT ROOM
Domingo A.
Excellent, 2 years ago
We were a team of 15 in a retreat we needed comfort and tranquility in a spacious space and that had everything you need for cooking , it was just what we were looking for. Thank you Fernando
Mrm
Excellent, 2 years ago
A very nice house that contains everything you need for a large group, the only area of opportunity is the air conditioning in the room, very friendly in attention. HIGHLY RECOMMENDED.
Stephanie
Good, 2 years ago
The house is very beautiful! There was enough room for everyone. We had a family of 17 stay in this home. Definitely could have fit more. The address that is shared once booked is not the address but that is not the hosts fault. This would be a maps issue as this appears to be a new community. We had a wonderful stay. However, once arrived the host stated I was obligated to pay 500 pesos per day for cleaning as we had more than 16 people. This was not listed within the booking rules/requirements. The app doesn’t allow you to add more than 16 people to a booking. I spoke to Airbnb and they stated because it was not listed I didn’t have to pay. Everything else was fine, I just truly felt uncomfortable because I was blindsided by this extra cost and felt forced to pay it. Even though I never asked for the service. That is my only complaint.
Brody
Excellent, 2 years ago
Overall nice place to say. it's a little away from the hotel zone but everything else is perfect. the host is always happy to help. the pool is nice and clean.
Sergio Abisaí
Excellent, 2 years ago
A very nice experience, a very comfortable and clean house, very large pool
Victor Javier
Excellent, 2 years ago
Excellent place. Spacious and the pool fantastic. Quiet and special for large groups. I recommend it
Robin
Excellent, 2 years ago
Renting an Airbnb in a new country where little English is spoken can be scary; however, our host spoke great English and the house maid used a translator app to communicate effectively. Both Fernando and his house maid Maria were friendly and helpful and made our stay wonderful! The property was off a small rocky, dirt road which was a little scary but it was enclosed by a gate that made us feel safe. The pool and property was well kept and clean. Maria connected us with a driver, Carlos who helped us to get around. There was a Walmart nearby where we were able to get essentials. It was 12 of us who slept comfortably with room left over for more people. We were a bit lost when trying to get there, however our host was very responsive and guided us there, he even offered to come pick us up! I was very pleased with this property and host and will use him again if needed.
Junior
Excellent, 2 years ago
Good home for 11 + people, nice pool, tennis court, house very clean, I’d stay there again in future
Sam
Excellent, 2 years ago
Fernando is a top guy, very responsive. Maria doesn’t speak English but luckily we had a friend that spoke Spanish, she seemed nice as well.
Claudia Samantha
Excellent, 2 years ago
the house is very spacious for large groups or families,with comfortable spaces the terrace is a place where we had a good time!!! the pool is very large and with a chapoteadero for the youngest children. for the number of people who can be hospitalized in the house there are missing dishes 😁(various dishes for children and glass glasses) lend towels I believe 18 in total, if you go to hospital here , I recommend bringing towels for the beach! for the location if a car is needed... but in general the house is very comfortable and spacious! the lady who takes care of the house is very nice and attentive from the beginning to the end. I would definitely stay here again❤️🏝
Julio
Excellent, 2 years ago
Very good communication with Fernando and very good service from Mrs. Maria, everything worked well (aires, bathrooms, kitchen). Definitely if I would come back with you
Ricardo
Excellent, 2 years ago
In general, everything was very good, although it was not easy to find the property, the host had initiative and that is good
Camila
Good, 2 years ago
Everything is very nice!!!!
Yadira
Good, 2 years ago
Super house, very father, everything I liked the comfort, how equipped the pool is, we enjoyed it a lot.
Beto
OK, 2 years ago
the house is very comfortable for a large family, but the check-out time is something that has to change, it can't be possible for you to pay 3 days and only take 2 days, when leaving at 10 am on the day of departure it does not have a little empathy already in the hotels they do that to you, but good mistake of us not to see those details.
Host Response
Realmente entiendo tu punto de vista pero tanto la hora de entrada como la hora de salida están claramente especificadas en el Anuncio de Airbnb y realmente siempre que un huésped nos solicita salir más tarde y no tenemos ese mismo día ninguna otra reserva de llegada no tenemos ningún problema en que salgan más tarde pero cuando el mismo día tenemos una llegada a penas nos da tiempo de hacer toda la limpieza de la casa para poder entregarla a las 4 de la tarde o a las 3 pm como la recibieron ustedes ( una hora antes del check inn ) siempre trato en nuestras posibilidades que nuestros clientes estén contentos.
Omar
OK, 2 years ago
Lovely place, if you go with family you are obviously going to have fun, Fernando was always responsive. We arrived with two pets without notifying or registering them in the application, but the corresponding fee was paid with Fernando, Mrs. Maria, at the beginning, it was already running for us for this fact so it fell from our grace. And already being more specific: the entire house needs a good laundry and attention, a good tiger hand, the bathrooms are very dirty with the very stained floors. The bathroom in the room outside was flooded (this for Nov 2023), I wish they fixed it. Pillows are old. The court is already extremely neglected, many holes, humidity, the rackets they give you are almost outdated. The whole house needs a good wash and several arrangements (the pool, yes, very good). And around the house they are all roads and dirt roads, you can't comfortably go out to get to know the area.
Host Response
Siempre respeto los comentarios positivos de nuestros huéspedes pero realmente en tu caso tus comentarios son totalmente falsos y supongo que los hiciste por la cuestión que me comentaste claramente que si no te hacía el cargo por las mascotas con las que llegaste pondrías pésimos comentarios, en fin creo que en ocasiones tenemos que tratar con huéspedes como ustedes pero gracias a nuestros demás comentarios que realmente son muchísimos demuestran la realidad de nuestro Airbnb, si realmente fuera verdad tus comentarios no seriamos super anfitriones.
Eulalia
Excellent, 2 years ago
Excellent stay, the house is super large, beautiful and comfortable, the services excellent and Mrs. Mari, very attentive and helpful, everything was very good 👍🏼
Elaine
Excellent, 2 years ago
We stayed for a week with 16 people. There was definitely room for everyone. As per the other reviews the location was definitely hard to find. However, Fernando was VERY responsive and met us so we can get to the house. You are 5-10mins from everything driving. On our week there they were building a 7 Eleven on our block, you could walk to. So if you’re coming in a month or so, you could just Uber everywhere. But I recommend a car. We booked two of our excursions with Fernando and it was worth it! HIGHLY recommend. We also had Maria during our trip. 10/10! Her meals were so delicious. It was nice to come back and leave for our excursions with a full belly. She also kept the house tidy! She is worth every peso. Our overall experience was great! We will definitely stay here again.
Agustín
Excellent, 2 years ago
The ideal property to share with the family, everything as described and communication at all times was effective at all times.
Cristina
Good, 3 years ago
All good, comfortable house. Highly recommended
Rosa
Excellent, 3 years ago
The airbnb is just as it is in the description. A spacious place with many rooms and air conditioning in all spaces. The kitchen has everything you need. The pool is very nice to rest for the afternoon. The only downside for us was that the surrounding streets are almost all terraced. Outside of this is an excellent space for large groups at reasonable price. I recommend taking a day to enjoy the property.
Víctor
Excellent, 3 years ago
expand and very comfortable for large groups
Jose Pablo
Excellent, 3 years ago
thank you Fernando We were very happy
Beatriz
Excellent, 3 years ago
Everything was great, the place was just the same as the pictures, and Fernando was a great host. Maria helped us in everything that we needed.
Leticia
Good, 3 years ago
The house was big enough for our party of 20. The pool was very big and the center of our stay since we traveled with kids. The location of the house kind of sucks because nothing is in walking distance and you will ABSOLUTELY need a rental car. We weren't going to get a car at first because we had no intention of leaving the house, but them quickly realized we needed a car in order to stock up on supplies for the house. Our stay was overall very good, except for we lost wifi on the 2nd day and no one in the house could use their phones or communicate. This wasnt the hosts fault, i think the lines went out in the area. Maria was very nice amd cooked some meals for us. She is the reason why our stay was so nice.
Maricela
Excellent, 3 years ago
mr Fernando he was attended and Mrs Maria she was with us in all activities and she's a wonderful person
Host Response
Muchas gracias Maricela por tus comentarios
Tatiana
Excellent, 3 years ago
It was our second time at Fernando’s place and we definitely enjoyed again . We love the house and the new additions that’s why we choose the house for the second time. They are very friendly and supportive. Plus we love Maria… she is so helpful and friendly. Thank you for everything Fernando and Maria!!!
Silvia
Excellent, 3 years ago
The house is very nice with all amenities, suitable for family living together. I highly recommend it.
Host Response
Muchas gracias Silvia por tus comentarios, les mando muchos saludos
Naomi
Excellent, 3 years ago
Excellent space to enjoy a few days of vacation. Secured fun at this home, near the airport and downtown Cancun. The arrival is a little tricky since Maps sends land areas, but once you locate Av. de las Torres, it is much easier to get there. We definitely hope to return soon and stay at this beautiful place again. Mrs. Mary is very helpful and kind.
Host Response
Gracias Naomi por todos tus comentarios, sin duda si deciden regresar seran super bienvenidos
Thomas
Excellent, 3 years ago
Great stay!
Bernarda
Good, 3 years ago
nice and spacious
Miriam
Excellent, 3 years ago
Fernando was very kind, we needed it more time to leave the house to go to the airport. I allowed us to stay there if we needed something to the slope,the house is large and comfortable and the patio is very nice to spend with the family !!
Béni
Excellent, 3 years ago
Very happy stay, compliant photos Responsive host.
Luz
Excellent, 3 years ago
We rented the villa for a family holiday and it was perfect!! Very nice exactly as the pictures lots of space. Maria was great help lovely lady she helped us with the BRQ and it was delicious. Fernando is always there to help if you need anything when you message him. Overall I would stay in the villa again is amazing.
Samuel
Good, 3 years ago
The place was spacious and the pool was awesome. One of the rooms only had a/c from 8 to 12 pm wich was inconvienient. The 2 seperate rooms were nice but had alot of spiders and a scorpion. The lady that lives there is really nice and responsive. The fridge had mold in it. Overall it was a pleasent stay but the house needs some work. Fernando is a nice guy we met him he even gave us a discount for Xcaret which was nice. We had a total of 16 people and the house accommodates everyone.
Florence
OK, 3 years ago
accommodation overall, spacious, with a beautiful exterior. but cold water in a shower . The dishwasher doesn't work. An engine runs until 1am right next to the bedrooms , it's very very noisy and it's complicated to fall asleep.
Jos
Excellent, 3 years ago
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Cameron
Excellent, 3 years ago
We really enjoyed our stay- it was a little difficult to find, but once we found it we got the hang of it. It is further from downtown and hotel zone so if you are wanting to go there often, count on spending a lot of money on taxis. Maria was wonderful and very helpful! All in all it was a great place to stay with tons of space.
Shavenus
Excellent, 3 years ago
Pool was amazing ….. Fernando and Maria was very friendly and communicated well
Elizabeth
Excellent, 3 years ago
the house is very large and has many rooms , as shown in the photos, what was a bit difficult was to find the location of the house . And the dona Maria service was excellent and I definitely recommend that you rent a vehicle to be able to transport yourself .
Patricia
OK, 3 years ago
The location of the house to get there is very desolate terrace, we could not use the tennis court for the night because the lights didn't work and at night they turn on a pump that makes a lot of noise
Host Response
Realmente lamento mucho recibir este tipo de comentarios de de su parte pero por otro lado agradezco que tenemos en todos nuestros comentarios de otros huéspedes totalmente otro punto de vista de nuestra propiedad
Yadira
Excellent, 3 years ago
excellent house has all amenities, very spacious and private
Victor Jesus
Excellent, 3 years ago
it is an excellent place with all the comforts to have fun with family or friends, well equipped places and the best service
Oscar
Excellent, 3 years ago
Highly recommended, everything is very clean
Yessica Saray
Excellent, 3 years ago
Very good stay
Oem
Excellent, 3 years ago
Excellent place to spend a vacation with family and friends !!
Zoila
Excellent, 3 years ago
Perfect place for a large group. The house has everything one needs and more. And Maria, the housekeeper is the absolute best. My group had a memorable experience staying at the house and hoping to go back in the near future..
Vic
Excellent, 4 years ago
Very nice house, everything was very good, just as it is in the photos
Emma
Excellent, 4 years ago
Everything excellent, the house is very nice & the cleanliness not to mention
Juan Amdres
Excellent, 4 years ago
Excellent service and place
Adolfo
Excellent, 4 years ago
it is a highly recommended place, the facilities are super comfortable and have everything you need to make your stay unbeatable. Fernando is a super attentive person, since booking he gets in touch and before your arrival he sends you the necessary information to get there. upon arrival, Mrs. Mari, who is super friendly and attentive, who gives you a tour of the house and is always attentive. the location is perfect as it is close to several places to eat, supermarkets, oxxos, etc. we actually had a super nice weekend.
Cynthia
Excellent, 4 years ago
We loved our stay at the Villa. Enjoyed the view and the rooms. So much space available. Very great for again for Maria who assisted us w so much information. Very good food Maria cooked for us to enjoy.
Salman
Excellent, 4 years ago
Exactly as the pictures show. Large place with a great swimming pool and tennis courts. We were a family of 14 and we had more than ample space to sleep and congregate. Maria stays at the property and was available to cook for us and take care of any of our needs (for a small daily fee). We had a great time at Fernando's place and would recommend it. Note that you will definitely need a car to stay here as it is not in the hotel zone and a little off the beaten path.
Araceli Valeria
Excellent, 4 years ago
Very wide and comfortable
Alma
Excellent, 4 years ago
Everything excellent, very good communication either with the host and with the lady who is in the house, attentive to everything she takes care of, they were always very attentive.
Lucero
Excellent, 4 years ago
We rented a car and van through Fernando, it was a smooth process. He gives you coordinates to the Airbnb and will answer any questions you have. Maria who is the house keeper is very helpful and nice lady! They are doing some renovations and therefore no washing machine but that was fine for us. We had an amazing experience for a family of 16 , we would definitely recommend!
Elsa
Excellent, 4 years ago
We had a great time at the house. A lot of space for the Family the swimming pool it was nice we had a good time. It’s a beauty house. And we didn't have any problem when we communicated with Fernando, he helped us with everything we needed. We highly recommend the house.
Gabriela
Excellent, 4 years ago
everything excellent
Ricardo
Excellent, 4 years ago
A spacious house, large with good facilities and great attention from the host
Sandra
Good, 4 years ago
We liked the privacy of the house , and it is close to everything , the lady who takes care of the house is very nice and very kind .
Antonio
Excellent, 4 years ago
Very attentive and kind. Thank you for everything
Pitter
Excellent, 4 years ago
Exelente I treat and was always waiting to answer my messages as well as my calls, very good host
Lourdes
Good, 4 years ago
The house is beautiful, only we did not have privacy as a family while we were in the pool area or Tennis Court., by Mrs. Mary who takes care of the house. In addition, supplies such as paper rolls and garbage bags, very restricted linens compared to previous experiences of other stays. Except for a super stay.
Alain
Excellent, 4 years ago
The house is great!!! A lot of space and very comfortable. Ideal for big families. The pool was serviced twice a week which means it was always nice and clean. The kitchen is awesome and it had 3 fridges !!! I highly recommend this house to relax and spend a good vacation with the family.
Gardenia
Good, 4 years ago
The house was very good; however, the only drawback was that Mrs. Eugenia always expected a reward for everything she did and if she was not given comments. When it rained a lot of water was put into the house.