Martha X

Reviews

Superhost

186 total reviews

96% rated 5★

186 reviews

4.96

2016–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.8

186 reviews

3BR Villa in Chetumal

Antonio

Excellent, 3 weeks ago

Martha's house is perfect by the lagoon! The exterior is exceptional with several shaded areas to relax and a private pontoon. Paddleboards and kayaks are available for trips on the lagoon. Very close to the village (10-min drive). Matha was very responsive to our requests. I recommend this house!!

Host Response

Antonio, it was a pleasure to welcome you to Casa del Arbol. We're glad to hear that you were completely satisfied with our recommendations for enjoying Bacalar. See you next time!

Martha was very responsive and efficient in communicating with us from the beginning of the stay and even afterward. She was particularly attentive to a comment we made about skin reactions to the lagoon water upon our arrival! She offered us all their support. Moreover, everything was resolved, and the water was superb from the day after our arrival. The house was austere and a bit tight for 10 people, but very pleasant because it is spacious and has direct access to the lagoon with kayaks and paddleboards available. It is very well located in relation to the nightlife—not too close to avoid the noise but not too far from the entertainment. I would recommend this house without hesitation! Also worth mentioning are the very complete kitchen equipment and the products available! Thank you for everything, Martha!

If you want beautiful rustic Mexican charm in a perfect setting with private access to a fresh water lake then this is for you. I see some criticisms are that it’s not modern enough.. but that’s not why you’d book casa Arbol. It was exactly what we wanted, the facilities were beyond other Airbnb’s we’ve experienced, we felt privileged to be able to enjoy someone’s holiday home as we feel they would enjoy it too.

Host Response

Gracias Claire for taking the time to review the villa & amenities. We are quite delighted to read this particular review as you recognized something very valuable to us: The rustic charm that involves Casa del Arbol Bacalar. Villa's Mexican concept reminiscence Haciendas in the Yucatan Peninsula, with spacious gardens, bright colored facades, wooden furniture and folk decor. Casa´s architecture breaths culture and evoques tradition. We are not a modern concept. Indeed, we confirm we offer facilities beyond other Airbnb’s, such as a stocked kitchen pantry, several 20-litre (5.3 gallon) drinking water jugs, unlimited use of kayaks & paddle boards and free cleaning service (when guests require it). Casa del Arbol is a true Mexican home, owned by Mexicans that welcome guests from all over the world. We hope to host you again in the near future Claire! Thanks again for being wonderful guests throughtout the World Cup season.

Our family had a wonderful stay at Casa del Arbol. The home was spacious, comfortable, and perfect for our group. We especially loved spending time on the dock, which became our favorite place to relax and enjoy the views. The backyard was another great gathering spot. The air conditioning in each bedroom made a big difference, especially during warmer nights. The host was also incredibly helpful throughout our stay, providing excellent local recommendations and even arranging a fantastic boat trip for our family. We highly recommend the casa and would happily stay here again.

Host Response

Thank you Shannon for considering Casa del Arbol as your holiday home in Bacalar. We are very glad everyone enjoyed a relaxing time at the villa this summer. It was a pleasure hosting you all. See you next time!

It is a very nice house with an excellent location, ideal for going with the family. It has many amenities and very comfortable rooms. The pier and the way it's arranged make it ideal for not wanting to go anywhere anymore. It doesn't have good cell phone reception, so it helps you disconnect a bit. Overall, everything was very nice My family and I will definitely come back

Host Response

Thank you, Michelle, for visiting us at Casa del Árbol. It's a pleasure to know that you enjoyed a well-deserved family vacation. Indeed, the cell phone signal is sometimes interrupted in our area of the lagoon. This is due to the vegetation in the area :) As you rightly mention, it is ideal for resting a little more than the daily routine. See you next time!

We had a wonderful family stay. We had two children with us and the property was great for them with a level back yard, kayaks, paddle boards and the lagoon right there. The bedrooms were spacious and the layout worked well for our family of 7. We made most of our meals at the house and the kitchen was well equipped. Martha made us feel very welcome and was very attentive. Thanks Martha!

Host Response

Muchas Gracias Lynn for visiting us in paradise! We hope everyone enjoyed Casa del Arbol. It was a pleasure hosting you all. Until next time!

This place is pure magic. The lagoon views are unreal, and having direct access for kayaking and paddle boarding made the experience unforgettable. The house was clean, cozy, and perfect for relaxing days and beautiful sunsets. Peaceful, private, and everything we hoped for in Bacalar. Highly recommend!

Host Response

Gracias Gabriela for taking the time to review the villa. It means the world to us to know everyone had a magnificent time in Bacalar. It was a pleasure hosting you all in paradise.

Laguna Bacalar is lovely and this house is as described and photographed. It's a wonderful place to be active on the water, to reach Mayan ruins, or just relax in the outdoor furniture and hammocks. Excellent restaurants are from walkable to an 8-minute drive away. Martha was a very knowledgable and responsive host.

Host Response

Thank you Stephen for considering Casa del Arbol as your holiday home in beautiful Bacalar Lagoon! It was a pleasure hosting you all during your family trip. We hope all activities and restaurants we recommended were a fabulous experience for everyone. See you next time!

I definitely recommend Casa del Árbol in Bacalar. It's a good size, it's very well equipped, the dock makes it exceptional! I would definitely come back. Martha always answered our questions promptly and gave us many recommendations. The only thing I would say is that if you have a low car, it will be very difficult to go down the ramp to enter the garden because ours scraped a lot, the ideal thing is a high car or to put it on its side very carefully. Apart from that, everything was excellent!

Host Response

¡Muchas gracias Lau por recomendarnos! Para todo el equipo fue un placer recibirles y atenderles. Esperamos hayan tenido unas vacaciones increíbles en el paraíso. De igual forma, es una gran nota de observación: Consultar previamente con las rentadoras de auto los vehículos disponibles y qué tipo les entregaran. Ya que, en efecto, en rampas de acceso como la nuestra a pie de Avenida Costera de Bacalar, los autos muy bajos pueden sufrir algún detalle si no cuentan con la pericia para realizar la maniobra. Esto se debe a que Gobierno Estatal levantó mas de 20 cm la altura de la calle durante la remodelación completa de la avenida. Hasta la próxima y de nuevo, gracias por su visita :)

3BR Villa in Chetumal

Socorro

Repeat guest

Excellent, 10 months ago

Wonderful

Host Response

Siempre Gracias Socorro :) fue un placer recibirles por segunda ocasión en la villa. Nos vemos en su próxima estancia

If you are headed to Bacalar, BOOK THIS HOUSE! My family of four had an incredible time staying at Casa de Arbol. This house is spacious, comfortable, and fully stocked with everything you may need. The location is perfect and the house is extremely safe and secure. I was shocked at how stocked the kitchen was and all of the amenities the house provided, such as paddle boards, kayaks, hammocks, games, books, floaties, etc. There was even a vase of flowers waiting for us on the table when we arrived. Martha is a fantastic host and helped us book activities (with no mark up) and answer any questions that we had about the area. I would highly recommend this place to anyone traveling to Bacalar. We will definitely book this home again!!

Host Response

Dear Kelly, we're thrilled to hear you loved the villa and Bacalar as much as we do! We put a lot of effort into ensuring Casa del Arbol is comfortable and secure for every guest. Your kind words are very much appreciated. We hope to welcome you all again soon! Memories are forever - see you next time!

He gave us the information we needed, the space is very nice and the service is constant. The care and options to contact service providers directly to go to the house or take you to the meeting point for activities is very useful. The cleaning service is adequate. It really is a place to rest and enjoy the beauty of the lagoon.

Host Response

Muchas gracias Clauss por tomarse el tiempo de evaluar el servicio de Casa del Árbol. Nuestra misión siempre será hacer de la estancia de cada huésped, la mejor experiencia posible. Deseamos hayan tenido una semana de paz y tranquilidad en la villa y la laguna. ¡Hasta la próxima!

An amazing host, a spectacular place and in an unparalleled location. A pleasant space for the family and to rest. Thank you for all your attention and for the unparalleled place.

Host Response

Muchas gracias Emmanuel Armando por visitarnos. Nos da mucha alegría saber que tuvieron una estancia increíble en Casa del Árbol. Nuestra misión principal es que la pasen fantástico en Bacalar y en la villa. De parte de nuestro equipo, un fuerte abrazo a toda la familia.

This was our second time staying at Martha’s. The place is absolutely beautiful. Incredible location, lots of yummy restaurants at walking distance. So many amenities provided that you’ll find it hard to want to leave. Just sitting at the dock near the water is amazing. Martha is always so responsive and attentive!! Highly highly recommend and would definitely choose to stay here again in the future. Thank you Martha & Team!

Host Response

Dania, it is always our pleasure to host you in paradise! Thanks again for visiting us at Casa del Arbol. The team and myself are beyond glad to know you all enjoyed your days at the villa and Bacalar itself. Gracias and till next time :)

My family and I were super pleased with the place, my only complaint would be I was under impression this was a 4 bedroom house other then that everything else, wow it’s better then the pictures and people of Bacalar very nice

Host Response

Thanks again Vanessa for your visit. We hope everyone at your party had a magnificent time in Bacalar! Just as a heads up: Casa del Arbol has always been a 3 bedroom villa, which is stated in all our online info. The villa is celebrating it´s 10 year Anniversary as an accommodation. - We are glad to read you enjoyed the hospitality of us, Bacalar locals. Safe travels!

Excellent place, it has everything you need to enjoy, super equipped kitchen, great amenities, highly recommended 10/10 and the location is perfect. I would always come back, and the host is very helpful at all times for whatever you need.

Host Response

¡Muchas gracias Juan Jose por considerarnos para sus días en el paraíso! Nos llena de gusto saber que las instalaciones y amenidades De la Villa fueron de su total agrado. Los esperamos a todos de regreso en Casa del Árbol :)

We stayed in this villa with a small group as part of an organized road trip, and the experience was overall very positive. ✅ Highlights: Exceptional location, by the lagoon, with an incredible view from the moment you wake up. Direct access to the water, perfect for swimming or a paddleboard ride at sunrise. Spacious and well thought-out house to accommodate a group: several bedrooms, pleasant common areas, functional kitchen. Absolute calm, ideal for recharging your batteries after several days of travel. Responsiveness of the host, who was able to respond to our requests quickly. In short, a villa full of charm, which offers a peaceful and unforgettable break on the lagoon. We will be happy to come back, and recommend this place to those looking for a more intimate and authentic experience than traditional hotels.

Host Response

Priscilla, ce fut un plaisir de vous accueillir à Bacalar. Nous sommes très heureux de savoir que vous avez passé un moment incroyable dans la villa. Notre mission est justement cela : Être un lieu de calme et de tranquillité pour vous ressourcer ! À la prochaine :) bon voyage et merci !!

We chose the Casa for our first multi-generational international trip and it was everything we needed. Being right on the lagoon gave us built-in activities and added immense value to our experience. There was plenty of spaces around the grounds for everyone to relax alone or gather together which was super nice to keep the harmony going when traveling with a group! My dad gets overheated easily and we were initially concerned about AC only in the bedrooms, but it ended up being no issue at all! There is a lovely breeze coming over the lake most of the time and the mini splits in the bedrooms were more than adequate to sleep comfortably. We had a couple (very, very minor) issues come up but Martha truly went above and beyond to make sure we had everything we needed. I’d recommend this place to anyone!

Host Response

Heather, thanks again for considering Casa del Arbol as your holiday home in Bacalar. We are very happy to hear that you all had a wonderful time in paradise! Regarding ACs, we are more than glad to know that your dad had a good rest, it is very important for us as a hosts for everyone to be as cool & calm as possible during their time at the villa :) We'll congratulate our maintenance staff for being on point with this matter. Gracias! Safe travels and we hope to see you again soon!

Our stay in this beautiful place was disrupted by a tropical storm. But we were always very well accompanied by the young woman who managed on site and who responded quickly to all our requests. She did everything to make our stay go smoothly. Thank you! We will keep a very good memory of this holiday despite the whims of nature and its consequences!

Host Response

Merci de nous rendre visite au paradis. Nous sommes désolés que vous ayez eu une tempête tropicale pendant votre séjour, nous avons fait de notre mieux en équipe pour vous mettre à l'aise avant, pendant et après le mauvais temps. Leurs derniers jours étaient déjà ensoleillés et ils ont eu l'occasion de profiter de la villa pour ce qu'elle est, un lieu de paix et de tranquillité :)

This Airbnb is amazing and we loved our stay. We spent the vast majority of our time here out on the dock or in the water— the location is truly beautiful. Marta was an excellent host— responding quickly to any questions and providing us with lots of local recommendations. There are small hotels on either side of the property, so it is easy to walk to a restaurant if you don’t want to head into town (5 min drive away). The property has kayaks and paddle boards for guests— which was a great bonus. Thank you, Martha! We had the best time and hope to be back soon.

Host Response

Mackenzie, thank you for staying with us! We are beyond happy to read you all had a wonderful time at Casa del Arbol. We hope to host you again in the near future.

excellent place for large families. An air in the living room would be great to be able to live together in the evenings watching movies. The spaces are spacious, it has everything we need and more.

Host Response

¡Muchas Gracias Daniel por visitarnos, deseamos hayan tenido una gran estancia! Tomaremos en cuenta la sugerencia del aire acondicionado. Desde que la villa fue construida se pensó para la sala y desayunador mantener abiertos los espacios con sus ventanales de acceso a jardín y vista a la laguna ya que corre directamente la brisa lagunar. Las noches de películas las hemos llevado a cabo con reflector en el jardín :)

Martha is an amazing host, she was super hospitable, responsive and helpful. She thought of everything you might need to make your stay smooth and enjoyable. The house was a great location for our family including our fur baby. We will be definitely coming back in no time. Thank you for a great experience! ♥️

Host Response

Silvia, thank you so much for taking the time of reviewing the villa. It was a pleasure hosting you all at Casa del Arbol. We hope to welcome you again very soon! All the best to the family and puppy :)

3BR Villa in Chetumal

Socorro

Repeat guest

Excellent, 2 years ago

Well-connected place,with wonderful view, excellent equipped, 100 attention

Host Response

Gracias Socorro por visitarnos en Casa del Árbol para la competencia de natación Bacalar Aguas Abiertas 2024. ¡Fue un gusto atenderles!

It's already the fourth time I've come back to this paradise. Everything is beautiful and much better than you can see in photos. Martha is a tremendous host, always attentive to us. Expecting to come back a fifth time! Thank you for that. <3

Host Response

Gracias Ángel por visitarnos en cada viaje a Bacalar :) Siempre es un gusto para mi y para todos recibirles. Casa del Árbol es su casa, no lo duden. ¡Nos vemos a la próxima! Bendiciones

More than excellent, the place is quite pleasant with the dock you have immediate access to the lagoon at the moment you like, it has kayaks, padel tables among other amenities to make your stay pleasant, the house is just what you are offered and see in the photos and Martha's attention is unbeatable very attentive to any situation, it resolves you whatever the inconvenience in minutes and in a friendly way, we do not have any complaints, recommended, we would return if we have an opportunity.

Host Response

Muchas gracias Erik por considerarnos para sus vacaciones. Fue un placer haberles recibido en la villa. Nos alegra saber que tuvieron una gran estancia y que disfrutaron tanto de las amenidades de la casa como de Bacalar y alrededores. Los esperamos para su siguiente visita al paraíso :)

We had a great time at Martha’s house. Everything was perfect, we all enjoyed the kayaks and water boards also Martha arranged a pontoon ride which we all enjoyed. The house was very clean, everything worked and Martha was very responsive to any questions we had. Would definitely stay at Martha’s place again. Thank you Martha for making our stay problem free. We all loved Bacalar.

Host Response

Thank you Julie for taking the time of reviewing the villa. Casa del Arbol is place to relax and enjoy. It means the world to all our team knowing everyone enjoyed the water toys, slept well and had a great time at the pontoon ride :) Welcome back anytime!

3BR Villa in Chetumal

Jorge

Excellent, 2 years ago

I give the highest rating to this lodge. It has everything nearby, it is in excellent condition and everything super clean. Martha's attention was spectacular, always on the lookout and willing to help. We'd be happy to return soon!

Host Response

¡Muchas gracias Jorge! Fue un gusto tenerles en Casa del Árbol. Agradecemos mucho su visita y atenciones con todo nuestro equipo. Los esperamos de vuelta en el paraíso :)

We stayed with 5 persons in the house and had a great time. Martha was super nice and proactive in helping us. The view is just incredibly beautiful and there are some hotels with restaurants close by. For everything else you can walk or take a taxi (cheap) to the center. The house is nice and there is a lot of space to relax and enjoy.

Host Response

Denisse, we are very glad to hear you all had a wonderful experience at the villa and surroundings! We wish you safe travels and hope to see you again in your next visit to paradise!

You cannot beat the view from this house. The house has available floaters, kayaks and paddle boards, allowing you to explore the lake. The clean space, welcoming host, and amazing open space to the lake made our trip extremely relaxing and enjoyable. Thank you Martha for providing the necessary means to help us enjoy the beauty of the lake and house.

Host Response

Thank you Denisse allowing us to make your days at Casa del Arbol as pleasant and relaxing as possible. We hope everyone enjoyed and loved Bacalar as much as we do. All the best!

We stayed here for a girls trip and it was amazing . Martha was very responsive at my requests before , during and after the trip . There is was plenty of space for the four of us and of lounging spots - we all loved the hammocks and being able to just get in the water in the morning and kayak /SUP to the different cenotes and having some cocktails at night on dock . Martha recommended a couple of restaurantes and they were all good ! Taxis to town were a bit hard to get but Martha helped us and got to where we needed to go . Would recommend to tell the taxis to use the name of the hotel next door for the pick up point and drop off point. I would highly recommend this place to all my friends and would stay again . Thank you so much Martha !!

Host Response

Gracias Zenia for visiting us in paradise! We are very glad to hear you all enjoyed a wonderful time at the villa during your girls trip. Most of our Bacalar suggestions are my favorite restaurantes, bars and tours. Our Bacalar community is still small enough to get to know all the must stops and I am super glad to know you tried them all :) Taxis are a bit hard to get on long-weekends specially at dinner time, so it is always a great reference to have Blue Bird hotel (our neighbor) as a pick up & drop off spot. We hope your travels to Playa del Carmen an Holbox were as wonderful as your stay in Bacalar. Till next time!

There are lots of places to stay in Bacalar, but there's only one Martha! Ultra-quick with her answers even late at night, always precise and very informative, Martha is a great help in making the most of a stay in Bacalar. the house is really very good, both in its architecture and its location, only the low water pressure in the showers can be criticized, everything else is perfect. As for the beautiful Bacalar lagoon, it's becoming very touristy. It's still a wonderful place, but don't expect to swim in the pirate channel or los rapidos without the crowds.

Host Response

Jean Francois, thank you very much for taking the time to review the villa and our host service. For our team is a pleasure making guests stay as lovely as possible. I am always available and happy to suggest the best of Bacalar! Regarding water pressure, we’ve been cleaning villa pipes every 20 days due to the fact that we live in a super humid area. We installed a water pressure machine working 24/7 for this matter since last summer. After reading your input we’ve talked with our maintenance provider, installed new showers and new water faucets in every bathroom and kitchen. We urge you that next time you stay in any airbnb property you mention any problem during* your stay, so that the team can provide solution asap. Casa del Arbol has every resource to help and solve during* guests stay, it is our mission and our dedication to customer service that makes us famous in Bacalar and surroundings. As you mention, our beautiful Bacalar lagoon it's becoming very touristy, specially during dates such as spring break and holly week holidays. But we are still quite small compared to north destinations such as Tulum, Playa del Carmen or Cancun. We suggest May, September and October that are low season months, with very few tourist in the area in case you are planning another Bacalar bound. We wish you safe travels, and hope to see you and the family again in the near future :)

Perfect stay at Martha's, the house was beautiful and the services were perfect (massage in the garden, sailing trip from our dock...). Martha is extremely responsive and available to make the stay perfect. 5 days of perfect relaxation with friends, happiness!

Host Response

Merci beaucoup Camille de nous avoir fait confiance pour un séjour détente à Bacalar. Ce fut un plaisir de vous recevoir tous. Bon voyage et à la prochaine fois :)

We had a great time with friends in the villa. The views are sublime and the rooms comfortable. Big plus for the kayaks and paddleboard available, which allow you to discover the lagoon on your own. Martha was great from start to finish!

Host Response

Merci Pauline de nous rendre visite à Bacalar. Ce fut un plaisir de vous recevoir, en espérant que vous continuerez à faire un excellent voyage à travers le Mexique.

An incredible place to spend a few quiet days by the lagoon. Martha was always attentive to anything we needed and friendly, she was instantly answering any questions or concerns about places near the house. Highly recommended stay Tree House, its dock, its terrace. Everything, beautiful place.

Host Response

Muchas gracias Brenda por visitarnos en la villa, para todo el equipo fue un gusto recibirles. Estamos siempre a sus órdenes, los esperamos para su próximo viaje a Bacalar. ¡Saludos!

Everything was super good, she was always attentive and resolving any need, even exceeding expectations she brought us a cake and a bottle for my sister's birthday, she got us inflatables to each other and made us happy, the fact that the house has cleaning service included is a super plus, the house has a perfect location in the lagoon and is very nice We want to come back, thank you so much for everything!

Host Response

Muchas gracias Veronica a ustedes por elegirnos para el festejo cumpleañero. Nos llena de alegría saber que sus días en Bacalar fueron fantásticos. Nos vemos de regreso en el paraíso :D ¡Un gran saludo a todos!

La Atencion: IMPECCABLE, Martha is super friendly and pro-active. She was always ready for any questions. The cleanliness: SPARKLING, this is one of the few places where the host really sends hotel type DAILY cleaning, the cleaning lady, super friendly and was doing well, super respectful of privacy and belongings. Lean TIP! The place: It's a dream, the location on the canal with shallow water and very few boats, makes it possible for children to swim without such restriction and dads can relax, the spectacular view. The house: beautiful with EVERYTHING needed, 3 dining rooms (interior, hallway and palapa); but the star is the dock with its palapa and lounge chairs. The very comfortable rooms (good mattresses and pillows) EVERYTHING WORKS. Amenities: You don't have to spend anything! There are kayaks, paddles, children's inflatables, board games, cooler. EVERYTHING YOU NEED AND EVERYTHING SERVES. WE'LL BE BACK FOR SURE!

Host Response

Juan, ¡Agradecemos infinitamente esta reseña y todos sus comentarios! El equipo de Casa del Árbol nos esforzamos mucho para hacer de su estancia un gran experiencia. La idea central de nuestra villa es proveer un espacio ameno, cómodo y privado para pasar días de relajación y diversion en Bacalar, por ello nos llena de alegría leer que continuamos cumpliendo el objetivo para nuestros huéspedes. ¡Es un gusto saber que la pasaron fantástico! Esperamos nos visiten pronto, esta siempre es su casa en Bacalar. Hasta la próxima :)

We stayed for a few days with friends, ending our trip through Mexico, in Casa del Arbol. It was fantastic! This house is like a little paradise! Everything made and entertained with love. Martha is a great host, was there from the beginning and helped us immediately when we didn't find the house. It was better than maps. We once had a day, power outage ( the whole street) and it was immediately there with good solutions. Despite very warm climate and high humidity, we decide one day including night, without spending air conditioning and mobile phone. It was worth the experience Martha surprised us with an extended boat trip for this. Also the kids have come along and realized how good a Natel Detox day is! We highly recommend this house. The area is also great. We walked to the surrounding restaurants in the evening and it is safe. We thoroughly enjoyed it.

Host Response

Roland und Magdalena, wir können Ihnen nicht genug dafür danken, dass Sie sich die Zeit genommen haben, eine so tolle Bewertung über die Villa abzugeben. Es hat uns wirklich den Tag versüßt! Wir sind stets bestrebt, unsere Gäste mit unserem Kundenservice und unserer Liebe zum Detail zu begeistern. Es ist großartig zu hören, dass wir unser Versprechen gehalten haben, Sie zu begeistern. Wir hoffen, Sie bald wieder zu sehen! Danke, dass du so nett bist!

3BR Villa in Chetumal

Isabel

Excellent, 3 years ago

Bacalar is absolutely stunning and this house was the perfect place for our stay. Martha was a great host. 5 stars across the board!!!!

Host Response

Isabel, thanks again for visiting Casa del Arbol and for your trust on following all our restaurant and tour recommendations. It was a pleasure hosting you all in paradise :)

La Casa del Arbol Airbnb is an incredible find! The colorful house wowed us with its artistic flair and unique touches, creating a joyful atmosphere. Steps from the lagoon, it offered peaceful views and serene walks. Martha's exceptional service made us feel cherished, with prompt responses and thoughtful recommendations. We felt secure in the area, allowing relaxation. Exceptional retreat blending peace and the beauty of the lagoon! In conclusion, I cannot recommend this Airbnb enough. It is a colorful oasis that offers a peaceful and secure retreat by the lagoon. Martha's exceptional service, combined with the artistic ambiance of the house, creates an experience that is truly one-of-a-kind. Whether you're seeking relaxation or an adventure-filled getaway, this Airbnb has it all. Don't miss the opportunity to stay at this remarkable place.

Host Response

Dear Christian, Casa del Arbol team cannot thank you enough for your thoughtful review. I am truly delighted to know that you all enjoyed the artsy vibe of the villa and Bacalar´s relaxed lifestyle to its finest. Always more than happy to share the best of Bacalar with everyone that falls in love with our magic town. We are very grateful for your kindness and looking forward to making your experience even better in the future! See you next time :) GRACIAS!

There are no words to describe this place. This is one of the most beautiful places I have ever been. I will be back. Everything was perfect. Martha was so kind and so helpful. She went out of her way to make us welcome and everything we asked she delivered.....even getting a cake for my mum as it was her birthday. This place is special.....thank you Martha....it really was such a special trip for us and we can't wait to come back. Thank you xx

Host Response

Always a pleasure Lauren :) We are very glad you all enjoyed your time at Casa del Arbol. Making your holiday special is what we are here for. See you next time and gracias for your kind words!

We had a wonderful stay at Casa Arbol!!! It was perfect for 2 families and the setting was so beautiful and relaxing. Our kids loved playing with all the floats in the lagoon, and we enjoyed using the paddle boards and kayaks. The town was about a 25-30 min enjoyable walk from the house. Martha was a wonderful host! She was always quick to respond and gave very helpful recommendations! Thank you for everything and we hope to return!

Host Response

Alexis, we are so very glad to read that you all enjoyed your days in casa. All the team sends their regards! We hope to have you back at the villa for your next holiday in beautiful Bacalar. Thanks again for considering us and for taking the time to review us. Till next time :)

The Casa del Arbol is beautiful - right on the lagoon, with access to swimming, kayaking and other water activities right outside your front door. I find two negatives about this place, neither of which have anything to do with Martha or the Casa. Firstly, there is nothing much to do in the town - not very interesting to walk around in. Secondly, there doesn't seem to be any good beaches around. The lagoon is great, but if also want a beach, you'll probably be disappointed. Martha was an excellent hostess.

Host Response

Jack, thanks again for staying with us at Casa del Arbol and for your Bacalar input. We would agree on our small town not having as many touristic activities like our north neighbors such as Playa del Carmen or Cancun. We are named ¨Pueblo Magico¨ (magic town) because of its laidback vibe and quiet lifestyle. Our nearest beach called Mahahual is the second most important cruiseship stop in Quintana Roo (our province) which has snorkel and diving tourism, and unfortunately during your stay they had several days with the port being closed for windstorm. - We hope to see you again in the near future, this will always be your home in paradise!

Amazing! Best sunset view on the sweetest spot on the laguna! The kitchen is well equipped with everything you need to cook and plenty of plates and flatware. So great to have so many spots to chill - especially the palapa covered deck. Martha is the best host I have EVER encountered in Airbnb- professional, knowledgeable and super friendly. She brought me an amazing purple birthday cake on my birthday 💜- that was so special!! She helped us with recommendations -awesome places to eat , where to buy shrimp and even booked our in house massages 💙 We used the awesome BBQ for a grill dinner and ate it under the fantastic palapa covered al fresco dining area😍. The bedrooms are comfy- bathrooms clean. The showers are fantastic and excellent water pressure!!! Oh the kayaks and paddle boards are fun to have at our disposal - sunrise kayaking in paradise is the best experience. Huge plus - we booked a boat tour and they picked us up from our deck - that was fantastic!!! Five ⭐️ rating !!!

Host Response

:D Karen, Thank you so much for sharing your experience at the villa. Hearing how much you LOVED Casa del Arbol has brightened up our day!!! We always aim to delight our guests with our attention to detail. It’s great to hear we delivered on our promise to wow you for your Bday Bound in paradise! As I said during Check In - My casa, su casa! See you next time for more adventures! Hasta pronto

Martha was the most amazing host, she was so helpful and would always reply straight away. She made our trip so easy for us and we couldn’t be more thankful! Bacalar is beautiful and this house is the perfect place to stay.

Host Response

Charlotte, thanks again for staying at Casa del Arbol and for taking the time of reviewing our service. We are very happy to know you all enjoyed your days in paradise. See you next time!

We loved this house! The location was perfect to kayak or to stand-up paddle board! The house included the kayaks and paddle boards! We were able to witness the sunrise every morning! The house comes with everything you need to cook and have a nice home cooked meal, from pots, pans, plates, and utensils. The house is big enough and roomie! The host Martha was amazing, she gave us lots of recommendations and even helped us booked a few activities we wanted to do. The best part is that the house was cleaned everyday, it truly felt like a hotel but with all the privacy! We will definitely comeback to this lovely house!!

Host Response

Marisol, thank you so much for visiting us in paradise! We are super glad to know that you all enjoyed your days of peace at Casa del Arbol. Our team is always available to make the most of our guest´s stay at the villa. Happy New Year! Till next time, hasta pronto :)

3BR Villa in Chetumal

Brenda

Excellent, 3 years ago

Casa del Árbol is a beautiful home right on the lagoon in Bacalar. The home has everything you need for a wonderful vacation. Martha is an amazing host who provided us with so many suggestions and assistance. She made us feel welcomed and right at home. By far my favorite Airbnb rental to date!

Host Response

Brenda, such a pleasure having you all for Xmas 2022. Thank you for being so wonderful to our staff, chefs and myself included. Mi casa es su casa! Wishing you the best, see you next time!

This place is magical. I really hope that when we come back (and we will), this home/town is still as charming as ever, and commercialization stays to a minimum, but that isn't for me to decide. Anyways - this house was wonderful. Martha was extremely attentive and incredibly helpful at giving us food recommendations, coordinating our taxi to Cancun airport, booking us a personal chef for a night, helping us get around, and offering to drive us to a pharmacy when my friend desperately needed a decongestant - so if I could, I would give her more stars than are allotted. The house itself is amazing; waking up to calm waters and taking out a kayak was dreamlike, the internet service was amazing for those who needed to get work done, the number of beds was perfect for our group, and the open doors during the day were really nice. An around incredible experience.

Host Response

Dear Jessica, we could not thank you enough for your kind words. Villa team and myself are always more than happy to help make your stay as charming as possible. We totally agree on Bacalar staying the way it is, magical, stress free, a relaxing destination with a laid back vibe. We´ll be waiting for you all in paradise! Till next time :)

We had a wonderful time in this house! The location is super good, at the beautiful lake. Host Martha was immediately ready upon arrival and someone from the team is present every day. If you had any questions, they responded very quickly via the Airbnb chat. There were lots of kayaks and supboarding that we could use as well as life jackets. The private pier was great. The house has several places to sit outside. The house has typical Mexican decor with many small trinkets. The roof terrace gives a great view! There is not really a large supermarket in the area. We have been looking for barbecue goodies for a long time. There are restaurants in walking distance. The house was not 100% clean.

Host Response

Amber, we zijn erg blij om te horen dat je een geweldig verblijf hebt gehad! Naar aanleiding van uw beoordeling is Bacalar nog steeds een kleine stad in vergelijking met andere naburige bestemmingen zoals Tulum of Cancun. We hebben geen grootschalige supermarkten, onze stad heeft (voorlopig) een lokale markt, vleeswinkel en gemakswinkels. Chetumal ligt op 25 minuten afstand (dichtstbijzijnde stad) met grootschalige opties zoals Walmart. Het Casa-team is altijd beschikbaar en helpt u graag :) Het is onze taak om van uw vakantie de best mogelijke ervaring te maken. Dagelijkse schoonmaak is inbegrepen, maar tijdens uw hele verblijf was er geen schoonmaak van uw kant. Het valt ons op dat u de villa niet 100 schoon aantrof aangezien wij ons werk altijd dubbel controleren voor en tijdens een reservering. Nogmaals bedankt voor het beschouwen van ons als uw vakantiehuis in het paradijs!

The house is a jewel and the location in relation to the lagoon is perfect. It is a little retreat from downtown, so if you are interested in going downtown you will have to go by car or taxi. I think what is most worth of this place, is the service that the people of the staff give you since they make your stay as perfect as possible and any problem you have, support you to fix it. I recommend it 100% and would definitely return.

Host Response

Muchas gracias Arturo por valorar el servicio que brinda el equipo de casa. Nuestra misión siempre será dar el 200% para que sus días en el paraíso sean lo más agradables posibles. Es correcto, Casa del Árbol está localizada en Avenida Costera, el corredor turístico más importante de Bacalar. Nuestra sector es de hoteles y algunos restaurantes. Al centro son 20 minutos caminando o 5 minutos en taxi/auto. Los esperamos en próximas ocasiones y de nuevo gracias por visitarnos :)

We highly recommend staying here. If you have children, the location across from the island is great because the water is so calm and shallow. Martha was very professional and helpful, and the house was clean and comfortable. We would definitely return!

Host Response

Thank you Audrey for visiting us in paradise. We hope to see you again in the near future. Casa del Arbol will always be your home in Bacalar! Gracias and till next time :)

Part of me doesn't want to write a glowing review because I want to keep this gem all to myself!!! The location is wonderful. The house is roomy and welcoming. It is almost like being inside an art gallery, the attention to detail is amazing. There is plenty of space and it is on a perfect spot on Laguna Bacalar - close to everything. We kayaked in the morning while the lake was glass, we napped in hammocks, played games, swam in the lake, took a boat tour right from our dock. The house is fully stocked. Our dog loved the fenced in yard. The best part of our stay is Martha!!! She is incredibly knowledgeable about the area, helpful, responsive, pleasant and professional. We are already planning our next trip.

Host Response

Lydia, we will be waiting for you in Casa del Arbol. Thanks again for being so friendly and kindhearted with me and all our casa team. Our villa´s mission is to be an ¨enchanted home¨ for everyone to admire our art, murals and Mexican traditions. We are super glad you all find our service to customers to be top notch. See you next time! Hasta pronto to Manito and all the gang.

Oh my goodness I don't even know where to start! From the moment we booked, we were taken care of with love and care from Martha! She asked for details of our trip and made plans for a birthday cake and balloons before we even got there! Her and her team were extremely caring and lovely throughout our stay. We even booked a private boat tour that met us on our private dock with Martha! She was an angel every step of the way. I am absolutely booking again simply because of the love and care put into the home, let alone how stunningly gorgeous it is! Love love loved this place and I really hope I get to return. Gracias Martha y su equipo! hank you Martha and your team! <3

Host Response

Querida Julianna, thank you for being so wonderful to all the team. We enjoyed your time at Casa del Arbol every step of the way. Gracias once again for considering us for such a special occasion as a 30th Bday trip. I hope we achieved our goal of making your stay memorable. We´ll be waiting for you in paradise :)

Don’t think twice, just book. I am so glad I chose this house to stay in Bacalar. Everything about this place is just amazing. Martha is a great host, couldn’t have asked for anyone better. Location is perfect. It is close by to EVERYTHING. The house is exactly how it is pictured, and honestly pictures can’t even show the real beauty once you see it in person. Once again Martha and her team are awesome. Anything and everything we asked or needed help with was met to every expectation. Without Martha and her team I doubt we would have had such a great experience. I will definitely be coming back here. This is the only place I will stay at in Bacalar moving forward. Don’t miss out on this stay!!!! Thank you Martha for letting me be apart of this wonderful experience in Bacalar.

Host Response

Dear Emely, thank you so much for your kind words. This is by far our greatest reward, getting to know that you've experienced Bacalar in the best possible way. The team and I are always here to help in every detail during our guest´s stay and specially with your beautiful and festive family, we were beyond happy. Gracias for choosing Casa del Arbol as your home in Bacalar, we look forward on having you again very soon :)

The casa de arbol made our stay in Bacalar perfect. The rooms are spacious and include twin beds in all three bedrooms. The kitchen is well stocked with the basic tools and appliances. The dock is everything the pictures describe and more. There are hammocks all over the house and the house provides floaties, lifejackets, and kayaks. The house also provides drinking water during your stay so you don’t have to purchase water bottles. The best part of our stay though was our host Martha and her team. She made us feel so welcomed and comfortable from the get go. She was available for questions and support via whatsapp at all hours of the day. She had the best suggestions, recommendations, and connected us with all the local spots. For example, we wanted to buy and cook local fish but couldn’t find any at the market . Martha reached out to the fisherman directly. If you want to know the stunning Bacalar, get to know Martha. Please treat the lagoon with respect and care. It’s a natural wonder that affords us a chance to connect with something special - only if we take care of it. We recommend doing at least one walk to pick up trash during your stay! You can ask Martha for trash bags and you’ll get thumbs up from locals.

Host Response

Edwin, gracias for this amazing review. It warms our hearts to know you all had such a special stay in Bacalar and Casa del Arbol. You have described our villa service on point. I personally want to thank you for the trash pick up walk, that is usually one of our staff´s weekly activities and I was surprised you took action on your own. Again, thank you for passing on this message and for engaging with all the environmental information we share with our guests. Bacalar lagoon is a fragile ecosystem, and it´s on all of us to respect and preserve paradise. See you next time :)

Let me first state that the pictures do not do this fabulous house justice! The beauty is hard to put into words. This casa truly brings pure serenity and joy to all who visit. It is very well equipped with everything you will need for a comfortable stay. There are lots of little personal touches that are everywhere throughout that make it extra special. The best part of this house is the hostess, Martha! She went above and beyond to ensure our stay was amazing in every way! It was as if we had a personal concierge that was always available. She provided us with lots of information regarding restaurants, stores, and things to do. She even booked our pontoon boat ride around the lake. We have stayed in many Airbnb’s, but this is by far the best yet! We look forward to returning again one day for another visit.

Host Response

Gracias Nicole, Nelson & AL for being so wonderful to our team. Our mission is to make your time in Bacalar the best possible experience. After reading this review, we are more than happy to know we've accomplished this goal. We look forward on having you again in Casa del Arbol for more great adventures!

3BR Villa in Chetumal

Amber

Excellent, 4 years ago

Always a pleasure staying at this beautiful home. They really pay attention to the details and are very accommodating. I highly recommend:)

Host Response

You are all welcome back anytime Amber! It is our pleasure having you in casa. See you next time :)

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