Velvet Sunrise

Poor service from the moment we arrived. We couldn't get into the accommodation because we didn't have access to the code. When we arrived, we had no electricity for 4 hours. There were no snacks at all. The water in the accommodation is cold. And finally, communication with the hosts was quite difficult.

We were not advised that we needed to stop at the front office and “check-in” first, so we were unable to enter the parking garage and had to go back and talk with the attendant inside. He required me to produce all the same info and documents that I had already sent to the host. It was very late and we were exhausted- this was not what I expected for a listing that said “self check-in”. As for the apartment, all the shades had been pulled down and there were weird stains all over them, like odd smear marks of some kind. They appeared to be mildewed, as well. There was no artwork on any of the walls and no decorative items anywhere- nothing like the bright art-filled, cheery, bright photos. There were also no drinking glasses or cups, only two coffee mugs and two plates for three people. The mattresses were terribly uncomfortable and we did not sleep well. The neighborhood felt very safe and clean, very close to our destination, and the parking for our car felt very secure.