Serena Suites
Reviews
Superhost232 total reviews
92% rated 5★
232 reviews
4.89
2023–2026
232 reviews

Gabriel
Excellent, 4 weeks ago
Great stay. The apartment is great and as described in every way. The location is perfect. And the host is very responsive.
Gloria
Excellent, 4 weeks ago
Meet all my expectations everything was fine
Walter
Excellent, 1 month ago
Condesa is a beautiful, safe neighborhood with so many parks! 2 minute walk to Metro is so convenient. Lots of quality restaurants and shops within 2 blocks. The rooftop pool and lounge are a wonderful retreat from the city. Having in-home laundry is great. The space is decorated very tastefully, and looks exactly like the photos. The master bedroom & bath is especially spacious. There are also bathrooms on the rooftop and on the ground floor, which is helpful with a large group. The concierge is friendly. Coffee shops one block away are good. This stay exceeded our expectations!

Aidee
Excellent, 1 month ago
Everything was excellent!
Juan Antonio
Excellent, 1 month ago
EXCELLENT PLACE. I would stay there again without a second thought.

Karina
Excellent, 1 month ago
The apartment is well located, has parking, and spacious rooms with everything you need for a pleasant stay. They forgot to put sheets in one room, but it was nothing that caused us any problems or that we couldn't resolve ourselves. 9/10 because, since it's a very large building, we had neighbors who were a bit party-oriented.
Liz Alvarez
Excellent, 1 month ago
We loved the place. We liked the area and will stay there again

Paul
Repeat guest
Excellent, 1 month ago
Another excellent stay, this time a short one night after our excellent previous stay of 5 nights (see other review).

Bismark
Excellent, 1 month ago
The only thing I didn't like is that it's on the avenue and there's a lot of noise from cars in the early morning, but otherwise the apartment is excellent.
Rosario
Excellent, 1 month ago
Everything was good. The apartment and facilities were impeccable. Faster responses would have a greater impact! Thank you.

Paul
Repeat guest
Excellent, 1 month ago
Great stay in a beautifully located flat in central Mexico City! The apartment was clean, well-maintained, and had a lovely rooftop pool—perfect for relaxing after a day out. We were steps away from some excellent restaurants, and transport links made it easy to explore the rest of the city. Would definitely recommend and stay here again.
Oscar
Excellent, 1 month ago
Loved the place. We liked the area and the apartment complex is nice. We will stay here again.
Shani
Excellent, 2 months ago
The Serena Suites unit was just as pictured and described. The location was very walkable and felt safe. Finally, the host was easy to communicate with and attentive to us. Overall, we loved our stay there!

J. Cristóbal
Excellent, 2 months ago
I used it for some foreign clients, and they were very happy with the stay.

Martin
Excellent, 2 months ago
Everything about it was excellent
Alexis
Excellent, 2 months ago
We felt truly great; the apartment is very well located near many restaurants, bars, and coffee shops. It is very comfortable and modern.

Nadav
Excellent, 2 months ago
The apartment was spacious and everything was very clean. We appreciated that the place stayed naturally cool, so we didn’t need to use the air conditioning at all. However, please note that the beds in the children's rooms are relatively small and may not be suitable for children over the age of 15.

Aaron
Excellent, 2 months ago
Excellent property as described. Prompt communication and easy check in and check out process. Would stay again if in CDMX!
Abdulrahman
Good, 2 months ago
Everything was amazing regarding location and hospitality and communication , but air conditioning was small and not enough for the rooms , toilets has missing items like shower gel and tooth brush , home is little bit pricey , overall good place to stay
Jorge
Excellent, 3 months ago
Cool. Thanks a lot
Gerardo
Excellent, 3 months ago
I wouldn't hesitate for a second to stay here again... I felt right at home...

Cristian
Excellent, 3 months ago
Visited for the start of the World Cup! The location is great, restaurants are very walkable, and the neighborhood felt active/safe. The unit was as described, and the host was responsive and accommodating to all of our needs. The rooftop pool & rec room were a major plus during downtime. We would definitely stay again!
Daniela
Excellent, 3 months ago
10/10. Everything was just like the photos and even better. Clean and in a good location.
Esequiel
Excellent, 3 months ago
Great stay! The place is spacious and clean Very luxurious Door man and rooftop / pool is nice Definitely stay here again

Shelly
Excellent, 3 months ago
Great spot! And host was flexible.

Leo
Excellent, 3 months ago
Excellent location, excellent home and beautiful amenities, very clean, very large apartment, excellent views, super comfortable beds. I would return a thousand times.
Christy
Excellent, 3 months ago
We had a lovely stay and would highly recommend. It was a perfect homebase for our whirlwind Mexico City trip. Great Central location, amazing walkable neighborhood with fabulous restaurants and parks nearby. All the amenities you need while traveling.

Fabiola
Excellent, 4 months ago
Very comfortable and nice, with an excellent location

Daan Jaap
Good, 4 months ago
A nice, spacious apartment in the middle of two beautiful and quiet neighborhoods in Mexico City. The instructions were clear, and that way we could easily find our way, including parking. We were glad that we could leave the car a little longer due to a late flight back to Europe. This allows you to enjoy the city even longer.

Miguel Antonio
Excellent, 4 months ago
The place is beautiful and functional, a great combination. I would definitely stay again on my next trip to CDMX.

Sandra
Excellent, 4 months ago
I highly recommend Serena Suites, we had a great experience. Clean, comfortable apartment, making our stay enjoyable and relaxing. We had an issue with the tv and they were quick to respond. The neighborhood is beautiful, there are many places to eat nearby, which was very convenient.

Diana
Excellent, 4 months ago
Airbnb as described. Appreciated AC in rooms and fan in twin bed room sufficient for late April trip when cooled in the evening. Easy check in, and very responsive communication. Easy check out process, and cleaners even found my cpap mask and saved it for me. We didn’t use ammenties but were also very nice. Great location in middle of condessa and Roma Norte and right next to the beautiful parks.

Jen
Excellent, 5 months ago
Great stay. Easy, walkable neighborhood. Responsive staff, nice amenities and comfortable beds. When we had an issue with hot water they were immediately responsive and it was fixed.

Dan
Excellent, 5 months ago
An accommodation I would love to stay at again

Judith
Excellent, 5 months ago
The apartment was great, but the neighborhood was incredible: restaurants, coffee shops and parks everywhere! Our hosts responded immediately and helpfully to our needs. I would return to Serena Suites anytime.

Elizabeth
Excellent, 5 months ago
Lovely apartment and accommodating host. Highly recommend

Liesl
Excellent, 6 months ago
We had a wonderful family vacation! The place was spotless, location was great and easy to get around and host was very responsive. I highly recommend!

David
Excellent, 6 months ago
We had a great stay. The apartment was well supplied and well located. And the communication was great.

Jeff
Excellent, 6 months ago
Great place! Great location!!Would recommend for sure!!

Josselyn
Excellent, 6 months ago
this was a cute cozy place. The communication was great and super walkable to coffee shops and restaurants! The apartment is next to a night club so it can get a bit loud on the weekends but if you’re not a light sleeper this shouldn’t be a problem! Overall we had a great experience!

Regina
Excellent, 6 months ago
This air bnb was lovely! It was a great location and the hosts were extremely responsive and helpful. Check in was easy and we were even able to drop bags until our check in time. It's close to so many parks, transportation, shopping and cafes. Would definitely stay again!

Kristen
Excellent, 6 months ago
Location is key! A lot to see and do in the area while also being in the middle of some additional great markets and towns. The rooftop pool was also amazing with great views and relaxing environment. Doormen were all very welcoming and nice. My only complaint was one of the rooms did not have AC so it was super hot from the afternoon sun- but we managed.

Roberto
Not good, 7 months ago
My expectations were different for the stay due to the photographs, I could not access amenities, they take time to respond and do not offer an invoice even though the platform policies mention that the host must issue an invoice. I don't mean to be negative in my review, it was just my unpleasant experience.
Host Response
Hi Roberto, Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about your stay at our property. We would like to clarify a couple of points. During your one-night stay, we responded to all of your messages in less than 29 minutes and provided clear instructions on how to access the building amenities. We always aim to be prompt and helpful so our guests can have a smooth experience. Regarding the factura, Airbnb provides guests with an official receipt for their reservation, and hosts are not required by the platform to issue an additional factura. We truly value all feedback, as it helps us continue improving. Thank you again for staying with us.

Sarah
Good, 7 months ago
We had a great stay at this condo! It was 5 adults and 2 kids and the sleeping arrangements worked great. The building itself was awesome - great location, killer rooftop pool and sun deck. We used these amenities a lot! The condo itself is nice and worked well for our group. However, the in-unit AC wasn't great. It's super loud and didn't really lower the temp in the room each night. We closed bedroom doors at night and left the living room window open, and it was always significantly cooler in the living room each morning. The location is great, but do know this is on a busy street. The unit doesn't face the busy street, but even in the back of the building we weren't able to sleep with our windows open at night because of the noise (we live in a city, so were a little surprised by this). Lots to walk to, and loved the location. It's right by two beautiful parks and Avenida Ámsterdam which is one of the most beautiful streets we've ever seen. We would stay here again.

Lety
Excellent, 7 months ago
Really nice and clean. Beautifully decorated. Comfortable bedding, lots of extra pillows and blankets in the cabinets, and the air conditioning works great. The area was safe with lots of non-threatening police presence. The area itself was really clean. Big, beautiful, clean dog park a couple of blocks away. Grocery stores, convenience stores, delicious restaurants and Cafes all within blocks. Made a return customer out of me. 100% recommend.

Naima
Excellent, 7 months ago
A conveniently located apartment with great security and a pool! The hosts were very responsive and had most the amenities that we needed. I would recommend bringing your own hand towels as they only had large body towels after you get out of the shower. Very close to restaurants, ice cream, shops, wine, shops, bars, and easily accessible to multiple parts of this city because it is on a busy street! We will be staying there again.

Claudia
Excellent, 7 months ago
Excellent interior design that invites relaxation, it is elegant and comfortable. Super clean and very well-located. Parking, swimming pool, common game room with pool table. Everything was great!!👌🏼

Jessica
Excellent, 7 months ago
Serena Suites was perfect for our family getaway. We traveled with our two young kids and their grandparents. The rooms were spacious and comfy. The ensuite bathroom was nice and big. The shared bathroom was a bit small and shower was a bit tight but we made it work. The rooftop is a nice additional space to lounge in the sun, play pool or go for a swim on a hot day. Perfect location in walking distance to a ton of restaurants, big park with a playground and shops.

Charlie
Excellent, 7 months ago
Great flat on 4th floor of a large block - well laid out, and spacious bedrooms with comfortable beds and pillows. Location was ok - very close to Condesa (around the corner) but on a main road so could be quite noisy. Lovely to have the pool available on the top floor - slightly heated so very comfortable. Overall would recommend.

Danielle
Excellent, 8 months ago
Loved our stay in this condo and in Condesa. Fabulous, walkable location. Would stay here again in a heartbeat.

Marysol
Excellent, 8 months ago
Super! It's super complete and it's comfortable.
Gwen
Excellent, 8 months ago
Such a great space! The bedrooms and living room were nicely decorated and spacious. We loved having a gym and pool/ lounge area to enjoy. It’s centrally located with a doorman which was super convenient. The owners were really helpful and ensured we had a great stay.

Ryan
Excellent, 8 months ago
Great

Allen
Excellent, 9 months ago
Great location and great place will Be staying here soon my return to CDMX.

Jamie
Excellent, 9 months ago
Quick responses, super helpful, clean, prime location, great rooftop, and exactly as listed. Perfect if you’re coming into town for a concert because it’s close to bus/subway and is very walkable to the shops. Thanks!!!

Mary-Rose
Excellent, 9 months ago
Really great location. Very responsive and helpful staff. Perfect for what we needed.

Sameena
Good, 9 months ago
Stay was a great value, location was great for walking close by. Our only issue was the beds weren’t very comfortable

Diego
Excellent, 9 months ago
Great location, many restaurants and shops within walking distance. The only downside is the mobile AC units. Noisy. Besides that, all great.

Lupe
Excellent, 9 months ago
We're a family of 6 and the place was just the right size for us. Many restaurants within walking distance and Parque Mexico is right around the corner. Host was prompt and efficient on any minor issues we might have had. Overall, the location is great, the apartment was very nice and comfortable and the host gracious. On a side note, we didn't expect it to be so warm in November so we were so glad to have an AC. Would definitely rent this apartment again.

Donald
Excellent, 9 months ago
Great apartment, super central!! Super recommended…

Ilana
Excellent, 10 months ago
Great stay, we had a lovely time! Thank you for the quick responses and helpful information!

Brook
Excellent, 10 months ago
we really enjoyed our stay. Very well located walking distance to lots of activities, shops, and restaurants to explore. And the apartment fit our party of five quite well in terms of space. The pictures made the apartment look a little bit more luxury than it actually was but everything worked well and was very comfortable. The front master bedroom was a little bit loud with the window open at night when sleeping. It was really nice to have a washer and dryer in the unit. We didn’t cook while we were there, but if you were going to cook, it didn’t seem like there was much cooking equipment .

Yuxin
Excellent, 10 months ago
Great stay!

Tamara
Excellent, 10 months ago
was very responsive and helpful.
Samantha
Good, 11 months ago
Overall good stay. Very responsive hosts.

Maya
Excellent, 11 months ago
A great place to stay for a visit to Mexico City! Central to a lot of great food and the park. Four of us stayed here very comfortably and highly recommend it.

Stephanie
Excellent, 11 months ago
We loved our stay with Serena Suites! In the middle of the trip we had a small issue with the ac and host responded immediately with a new unit. The location is safe and very walkable. Host was great and we plan on returning next year!!

Eny
OK, 11 months ago
It's acceptable, I paid a little more than 1500 USD, and there's availability in other areas for less money. We chose Serena for the air conditioning it offers. Let me tell you that the air conditioners make more noise than they cool, since they are portable. Basically, we couldn't use them. Then it turns out that the building is located in front of the subway station, and you can hear the sirens very often. They even woke me up. I think the host knows this, since he was kind and left earplugs. Otherwise it was fine, the pool was clean, access to parking, places to eat and everything in general was good.
Host Response
Thank you so much for your feedback. We're glad to hear you enjoyed the pool, parking, and nearby dining options. We're sorry that the noise from the city and the portable air conditioners have affected your rest. The apartment is located at the back of the building, but we understand that Mexico City can be noisy, so we leave earplugs as a courtesy for our guests. As for air conditioning, the building does not have the infrastructure to install mini splits (quieter AC), so we use portable units; few apartments in the area have air conditioning. We appreciate your observations, they help us continue to improve.

Sierra
Excellent, 11 months ago
Great location to explore Mexico City - walking distance to many sites and restaurants. The interior was as described and spacious for our group of 4.

Patricia
Excellent, 11 months ago
Beautiful place. Host was super responsive and understanding with mishap. The pool views were incredible. We absolutely recommend it.

Ashley
Good, 11 months ago
Super responsive host, which was really helpful. Also very sweet touches like leaving out some toys for my kids to play with. We enjoyed the pool and view from the top deck. The apartment was a bit smaller than I expected and a bit tight for the 6 of us. If we were to return I’d probably search for something bigger. However, if you don’t plan to spend much or anytime in the apartment it would work fine. We had little ones with us so hung out there a bit.

Charlie
Excellent, 1 year ago
Three of us stayed here for five nights and had a wonderful time. The location was perfect and we felt safe and comfortable. We'd definitely stay here again if we come back!

Inge
Excellent, 1 year ago
We were 3 friends traveling and the apartment with 3 bed, 2 bath was perfect. Great food just around the corner, subway and public transport across the door. Very safe building and easy check-in and check-out. I would definitely recommend staying here and will consider it again upon my next trip. Thank you for the great service.

Luis
Excellent, 1 year ago
Wonderful apartment in a very safe, trendy area of Mexico City. We loved how spacious the airbnb was for our group of 6, and the amenities such as the pool and rooftop view was a nice touch. Thank you for a wonderful experience, I hope to stay here again!

Robert
Excellent, 1 year ago
Fantastic location close to Parque Mexico, Roma Norte, etc. Hosts were very helpful coordinating check in, offering recommendations, and answering questions quickly. Highly recommend

Marta
Excellent, 1 year ago
We stayed at this place for one night. The apartment is very clean and has very comfortable beds and pillows. The kitchen is well-equipped with the necessary kitchenware and utensils. I love that this place has an in unit washer and dryer, and best of all, the host provides you with detergent to do your laundry. There are many restaurants, coffee shops, and pharmacies in this area. It felt safe walking around this neighborhood. A big plus or not (depending on your perspective) about this area is that there is a bus station right in front of the building where this apartment is located. Over all, my family and I had a great time at this place.

Andria
Excellent, 1 year ago
We stayed for one week with our one year old. The apartment was exactly what we needed. Communication was consistent and proactive. We had a great time.

Alexander
Excellent, 1 year ago
Great stay, exactly what we needed for a weekend in CDMX!

Ethan
Excellent, 1 year ago
I wholeheartedly recommend this apartment for anyone staying in Condesa. The walkability of the neighborhood was wonderful. We really enjoyed the proximity to gorgeous parks and so many restaurants. I could have stayed longer without ever needing to leave the immediate area. The beds were so comfortable, and having the washer and dryer there made it feel like home. Our hosts were very responsive anytime we had a question and all our needs were met.

Marilyn
Excellent, 1 year ago
The apartment was absolutely perfect for our family of 6. Every room was immaculate, and my children felt safe when they were out. My daughter found the public transportation system easy to use, and there was always an Uber nearby. The security guards at the front desk were always friendly and helpful Rosalia was welcoming and answered my questions within minutes.

Veronica
Excellent, 1 year ago
The place was super comfortable and spacious. It's very well situated, near to lots of restaurants and shops. We had a great stay. I will recommend it!

Diana
Excellent, 1 year ago
Located in a fantastic location between the Roma and Condesa neighborhoods. The beautiful Parque Mexico is nearby and there is a lovely tree lined walking path one street over there which is a great way too navigate the neighborhood. The location and security of this building are excellent. For those who like a more homey stay, the condos are comfortable, but a little impersonal.
Catherine
Excellent, 1 year ago
The communication with our host was very timely and always helpful. The guards at the building were very nice and welcoming (and yet still secure).

Dominga
Excellent, 1 year ago
Just an awesome cozy place to stay and explore the area of Condesa. The hosts are quick to respond and understanding. Our flight arrived at 4am and we were able to access the building at that time. The home was clean and had everything we needed for a 2 night stay. Lots to do in the area and within walking distance; we did not have time to experience the pool. Would definitely stay again.

Bridget
Excellent, 1 year ago
Easy walk to Condessa, Roma Norte. Good communication from host, flexible check in and clean apartment!
Sandra
Excellent, 1 year ago
The place is perfect, clean, nice, comfortable. I would come back looking looking forward to it!
Alejandro
Excellent, 1 year ago
Very clean and comfortable! Great Stay

Bibi
Excellent, 1 year ago
This apartment near the Condesa neighborhood is well located -- right around the corner from the building are beautiful, tree-lined streets and lots of restaurants and shops. (The apartment is close to supermarket, which is really helpful since the apartment has a more and adequate kitchen and washer/dryer.) The apartment itself is roomy - 3 bed/, 2 bath, and our family of 4 had more than enough room and towels. The building has 24 hour security and feels very safe. The owners of this apt are very communicative, helpful and proactive. I appreciated their quick responses and explanations when I had a question. There was one time when I needed clarification with something, and the owner called me directly, within moments of my asking, and it felt good to know that someone was ready to help me, any time, in an unfamiliar place. I would recommend them any time. P.S. Serena Suites lists a number of local places on their Website, and it's very helpful.
Liliana
Excellent, 1 year ago
Stunning Airbnb, just as described. Walkable to many locations and most importantly very safe. Our family enjoyed our stay, very comfortable and spacious for our group. We will definitely book again!
Alexandra
Excellent, 1 year ago
We had two small families traveling together and the condo was great for us. We enjoyed everything about the space, layout, amenities, location, security, etc.
Christian
Excellent, 1 year ago
Great apartment. Very well equipped and nicely furnished. Location is great. Building is nice and has great amenities. Only drawback is that it seems to be a building with a lot of Airbnb’s so you may get a rowdy neighbor (or not). Would stay there again.

Hernando
Excellent, 1 year ago
We had an amazing time at this apartment! The location was absolutely perfect, close to everything we needed and surrounded by a wide variety of great dining options. The neighborhood felt very safe and welcoming, with a lovely park nearby that we really enjoyed. The apartment itself was spotless, cozy, and had everything we needed for a comfortable stay. The building had friendly security staff, which added an extra level of comfort. Everything was perfect, we would absolutely stay here again and highly recommend it to anyone visiting CDMX!

Kinga
Excellent, 1 year ago
We had a lovely stay at Serena Suites in Condesa. There are nice restaurants nearby and the rooms matched the photos and descriptions. The hosts were prompt in responding to our questions.
Hubert
Excellent, 1 year ago
Our stay at Serena Suites was amazing. The place was just like the pictures, clean, plenty of space for everyone. The location was perfect felt safe, lots of restaurants, coffee shops, and even a Walmart walking distance. Would definitely stay here again.

James
Excellent, 1 year ago
Very comfortable and has everything you need
Chelsea
Excellent, 1 year ago
Rosalia was very responsive and frequently checked in to make sure our stay was great!

Eve
Excellent, 1 year ago
We had a lovely stay, but unfortunately was cut short due to health reasons and we had to leave unexpectedly. Hosts were great and very understanding of our situation accommodating our needs.
Salvador
Excellent, 1 year ago
It's a very nice clean apartment, highly recommended, many attractions nearby
Linda
Excellent, 1 year ago
We loved it, very nice place. I hope to return soon

Miguel Angel
Excellent, 1 year ago
Very good apartment if you're looking to walk at night, in a very strategic area. I'll book again!