Alexander

R

Robert

1 month ago

3.0

The house itself is beautiful, clean, felt very safe, and has a great view. It is very high up the hill, though, so walking to the beach really isn't practical. There were unfortunately several issues during our six-night stay. A few days in, the AC in the main living/kitchen area stopped cooling. The host sent a repair crew the next morning, but despite being told it was fixed, it never worked properly again. The bedrooms stayed cool, but the main living area and kitchen were unbearably hot for the remainder of our stay. Communication afterward was frustrating, as the host seemed to think we weren't operating the AC correctly. The listing also indicated that a lower-level bedroom was available, but we couldn't access it. When we asked, we were told our stay only included the four main bedrooms. This was disappointing because the additional bedroom appeared to be part of what was advertised. I requested a partial refund for the AC issue and was offered $141 on a roughly $2,300 stay,

We live in Costa Rica, and this place is a haven of peace far from the capital. The monkeys came to say hello to us. The view, the decor, the swimming pool, and Fiona's kindness and speed—everything was very positive. We will be back! Thank you so much for having us! 🙏🏻👍🏻❤️