Stella Rentals

Reviews

91 total reviews

95% rated 5★

91 reviews

4.93

2023–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.9

Value 4.9

91 reviews

Oceanview Roof Pool Condo

Lisa

Good, 8 months ago

This was one of the more communicative Airbnb’s we have stayed at and we have stayed at many. They were so so quick to respond to any and all questions! Great location, and clean. If you like to cook a lot it may be a bit limited to your needs but was definitely doable.

Excellent location, the apartment is very nice and very comfortable, everything is impeccable, very good communication with the host, very quick and easy access, our stay was super comfortable, I would stay again on my next vacation, I loved it!!! Highly recommended

We are a family of 5 with 3 babies & stayed 7 nights. This rental was way better than expected. There was not too much decor that the kids can break. The beds & pillows were so comfortable. The place is so spacious & gave us lots of space. It felt safe & centrally located. We’ve stayed on the other side of 5th av & we loved this side way more. It’s close to the beach but a stroller helps. We loved that the place had a washer/dryer but we did buy pods. Also they have a beach chair, umbrella & cooler. We would love to stay here again if we returned. The cons that parents should be aware of is that the balcony glass has an opening on the bottom which means babies cannot walk around. Also there’s a gap to the neighbors balconies on both sides that our 1 year old escaped to & that was scary. The sliding doors also don’t have child locks that we saw which we had to block the doors & the rental doesn’t have a baby bed included but they offer for an additional fee. We just brought our own.

Oceanview Roof Pool Condo

Marion

Repeat guest

Excellent, 9 months ago

This is the second time we have stayed at Stella’s place in The Serenada. We love the location on 38th street. The rooftop pool run by Julio never disappoints. The condo is perfectly furnished and has everything you need for a short term or extended stay. The building is safe and secure. The beds are comfortable with nice linens. Chedraui high end grocery store is 100 yards away and has wonderful products to make your stay feel like a home from home. Stella provides more cleaning and personal products than any Airbnb we have ever used. It’s a 10 minute walk to the beach with lots of restaurants, coffee shops and bars on the way. Check in is very easy as is check out. Communication with Stella Rentals is rapid and helpful. We had absolutely no issues with anything at all. Deborah was very helpful with recommendations on excursions, dining recommendations and transportation. Response was almost immediate. LOVED our time in Playa and in The Serenada!!

The apartment is in a very good location. Calle 38 is one of the most beautiful streets in Playa with several good restaurants (our tip: Amate 38 & Arcana). Just around the corner is a large grocery store. The apartment was very clean, the mattresses were new and rather hard (which suited us very well). The kitchen was excellently equipped (kettle, toaster, blender, pans, pots, etc.). The washing machine was easy to use. The communication with Stella was quick, friendly and straightforward. The building is a bit noisy – if someone came home late on the same floor (which happened especially on the weekend), it was clearly audible in a room that was directly connected to the corridor through a door. Overall it was a very enjoyable stay. We felt at home and would choose Stella's place again at any time.

Our stay in this apartment in Playa del Carmen was simply exceptional. The luxury and amenities exceeded all our expectations. The spacious and well-equipped rooms and bathrooms offered unparalleled comfort. We really enjoyed the balcony, a perfect space to relax and enjoy with family. In addition, the building's excellent facilities, such as the pool and gym. The location is unbeatable, with supermarkets, convenience stores and the vibrant 5th Avenue within walking distance. We definitely recommend this apartment to those looking for a luxurious, comfortable and family-friendly stay in Playa del Carmen

The apartment is really amazing, the photos match the place, the truth is the apartment is beautiful, everything was impeccable, the furniture and everything was in excellent condition, we liked that they left us enough towels as well as for the pool, the fact that it had its own hygiene products, the kitchen was very well-equipped with utensils, we loved the balcony, it was very spacious and we had a great time there, the location is excellent because it is 2 blocks from Quinta Avenida but you can't hear any noise despite being so close, the building is very safe, the reception staff was very friendly, Stella's service was excellent, she was always attentive and answered my messages promptly, the rooftop is beautiful, we really loved the place, we will definitely be back.

Oceanview Roof Pool Condo

Marion

Repeat guest

Excellent, 1 year ago

Spectacular apartment! We felt at home immediately on entering. The condo was immaculate, the furniture and bedding very comfortable. The kitchen was equipped with everything one could need for a stay. Even water was provided. The balcony was huge with greenery as a view. Large dining table with 6 chairs, small table and chairs for morning coffee and swing on balcony. The condo is bright and airy. Short walk to great restaurants and stores. Last but not least, Stella was the consummate host. Her response to any questions was immediate. We will return to this condo later in the year!

Stella is really great in answering all questions, and she was quick on replying, which was really appreciated!! She also gave us some good restaurant recommendations. It validated some of the restaurants we had identified prior to our stay. The best part of this complex is the location. Close enough to 5th avenue but not too close so it's a bit more quiet. Easy walking distance to restaurants, cafés, grocery store, convenience stores, beaches, etc.... Another great aspect of this complex is the rooftop pool area. Nice long pool, sunchairs, umbrellas, bar service and small food options....and a nice shaded area with lots of tables and chairs. You'll find all you need to enjoy a nice day at the pool. Finally, what we loved about this condo is the terrace. It is wide and you can enjoy dinners on the terrace, or enjoy your coffee in the morning. We would definitely come back!

Oceanview Roof Pool Condo

Jesse

Repeat guest

Excellent, 1 year ago

The home was impeccable with no issues whatsoever. Staff were very friendly. Thank you so much for the great stay and hospitality. We will certainly be back if you will have us. Thank you 🙏

This was a terrific stay for us. I can't think of a more ideal location. One block from 5th Avenue, three blocks from the beach, a large-ish grocery (Chedraui) right around the corner, a fantastic gym next door with affordable daily and weekly rates, and one of the most delicious restaurants (Moshe Cube) also right around the corner! Also, it's easy to see why Stella is a five-star host. She's incredibly responsive. If you message her on the Airbnb app, don't even set your phone down, as the answer is on its way. She's also courteous, professional and tries very hard to create a great experience for her guests. The pool on top of the building was really nice, with a staffed bar. Overall, I couldn't give this property a higher recommendation. Cheers!

We loved our stay here — the apartment is in a great location, it’s very nice and spacious for a family with kids, and the bedrooms and bathrooms were clean and comfortable. The kids absolutely adored the rooftop pool and swam every day! We ate many dinners out on the patio, which is very lush and private feeling. A few things that could have improved our stay would be to have complimentary coffee and laundry detergent available.

Host Response

Thanks so much for sharing your thoughts! We’re really happy to hear you had a positive experience with us. Your kind words mean a lot and motivate our team to keep doing our best. It’s great to know we met your expectations, and we truly appreciate your feedback!

This condo exceeded our expectations. The space was impeccably clean, well-decorated, and stocked with everything we needed for a comfortable stay. The location was perfect-close to EVERYTHING The host was incredibly responsive and provided clear instructions for check-in and check-out. We especially loved the stunning balcony view, "the cozy living area," "the well-equipped kitchen"]. It truly felt like a home away from home. We can't recommend this place enough and would love to return on our next visit to PLAYA

Host Response

Thank you so much for your wonderful review! We’re so happy to hear that the condo exceeded your expectations and that you felt at home during your stay. We really appreciate your kind words and are thrilled that everything went smoothly for you. We’d love to welcome you back very soon :)

A wonderful stay! We had a great time in this accommodation. The apartment was super clean, cozy and equipped with everything you might need for a comfortable stay. Everything was spotless and well-maintained. The location was perfect, mur few minutes from the beach and very close to 5th. Avenue. Stella was very friendly, helpful and always available for questions. We really felt at home and can highly recommend this place! The ladies at the front desk were also super sweet and helpful. Thank you for the great hospitality. We will be happy to come back!

Host Response

Vielen Dank für die tolle Bewertung! Es freut mich riesig, dass ihr eine so schöne Zeit hattet und euch in der Wohnung so wohlgefühlt habt. Klingt so, als ob die Lage perfekt zu euren Plänen gepasst hat, und ich bin froh, dass ihr alles genießen konntet. Eure netten Worte motivieren uns, weiter an unseren Services zu arbeiten und zeigen uns, warum wir das alles machen. Wir würden uns sehr freuen, euch jederzeit wieder bei uns zu haben – es wäre super, euch nochmal zu begrüßen!

Stella was incredibly responsive and on top of things. If we had any issues, they were resolved almost immediately and those were minor. The on-site team was also excellent. The front desk was extremely friendly. Our bartender on the rooftop was amazing and it was a wonderful trip.

Host Response

It's wonderful to hear that you had such a positive experience during your stay with us. Providing memorable experiences is our goal and it sounds like our team did just that. Thank you once again for staying with us and for your kind words. We hope to host you again soon!

Very happy with the hostajo, everything tidy, everything clean, they leave you a list of restaurants that they recommend and on that list they give you some discount or some courtesy, the bathrooms shiny, the kitchen very well equipped, the truth everything 100/100

Host Response

Muchas gracias por tu reseña, David :) Nos alegra saber que disfrutaste de tu experiencia con nosotros. Siempre nos esforzamos por brindar el mejor servicio posible y tus palabras nos motivan a seguir haciéndolo. Esperamos verte nuevamente pronto!

Oceanview Roof Pool Condo

Shary

Repeat guest

Excellent, 2 years ago

He is very kind, the service was very good. The clean space was as advertised.

Host Response

Gracias Shary! Fue un placer hospedarte.

My family and I spent some wonderful days, we loved the apartment, but the balcony is another level, my children fell in love with the place. The location is perfect, close to 5th Avenue and the beach, several restaurants around. In short, this place is 100% recommended and Stella is a fantastic host, I will definitely return soon. Thank you for hosting us in your place.

Host Response

I'm so glad you and your family had such a great time! It’s great to hear that it was such a hit with your children, and that the location worked out so well for you. Your recommendation means a lot, and I'm delighted you felt at home. Looking forward to welcoming you back soon :)

Stella was great very responsive and all instructions were clear. I also want to take a minute to mention that the lady working the front desk is exceptional. She was very friendly and gave us great tips on places to visit.

Host Response

It's wonderful to hear that you had such a positive experience during your stay with us. Providing memorable experiences is our goal and it sounds like our team did just that. Thank you once again for staying with us and for your kind words. We hope to host you again soon!

Oceanview Roof Pool Condo

Lisa

Excellent, 2 years ago

The location is great and close to everything. Stella was proactive in reaching out and responded to our questions immediately. We enjoyed our time spent there!

Oceanview Roof Pool Condo

Monica

Excellent, 2 years ago

Beautiful apartment a few steps from the fifth avenue but at the same time away from the hustle and bustle, excellent Rooftop and excellent 24-hour security service to access the property, the apartment has everything you need and the cleanliness upon arrival has been impeccable. For a family of four I think it's an ideal place to stay.

The apartment is located in a recent building. It is located literally 2 steps from 5th Avenue and the beach but away and therefore quieter. The street downstairs can be a little noisy but we didn't mind. The apartment is fabulous. The bedrooms each have their spacious bathrooms and a dressing room. They are located on both sides of the main room which allows privacy to be preserved. The beds are comfortable. The rooftop with pool gym and hot tub is the cherry on the cake. Very nice services. The staff at the reception is available 24/7 and always kind. We had 20 liters of drinking water available for the stay. In short, we loved it!

We really enjoyed our stay at Stella's place. The location was perfect - easy access to everything we needed. The condo itself is beautiful and clean. Outdoor living space was a nice bonus. Stella was a wonderful host - responsive, friendly, and extremely helpful. I was looking for local recommendations to celebrate my husband's birthday and Stella provided great options for what we needed. We would definitely recommend and stay here again.

Host Response

It's wonderful to hear that you had such a positive experience during your stay with us. Providing memorable experiences is our goal and it sounds like our team did just that. Thank you once again for staying with us and for your kind words. We hope to host you again soon!

Stella’s place was beautiful! Location was close walk to everything but also far enough away from noise coming from 5th ave. She was very accommodating and excellent communication.

Host Response

Thank you for taking the time to share your experience. We're thrilled to know that you had a good time during your stay. It's always our aim to provide a comfortable and memorable experience for all our guests and we're glad we could do that for you. We hope to have you back soon!

Look no further. This place exceeded our expectations! Spacious, spotless, and in a perfect location. The two bedrooms and bathrooms were larger than expected, had a super functional layout, and plenty of closet space to store our things out of the way. Private balcony was a plus. We were walking distance to a great grocery store plus all the shops and eateries on 5ta Avenida. Absolutely perfect for us!

Host Response

Your kind review is truly appreciated, Andrea. Come back soon!

Oceanview Roof Pool Condo

Monica

Excellent, 2 years ago

Loved the stay the apartment is great is the perfect location.

Host Response

Muchas gracias, Monica. ¡Fue un placer recibirte en nuestra propiedad!

Oceanview Roof Pool Condo

Karina

Good, 2 years ago

Beautiful place ! Just as seen and described in photos. Loved staying at Stella’s , beautiful balcony and rooftop pool was amazing. The only thing that was inconvenient was the garage as we didn’t have access to a key we would have to wait for a personal to open upon leaving and arriving and would wait up to 5 or so minutes to open, besides that this place is amazing and worth staying super cozy and cute .

Host Response

It was an absolute pleasure hosting you, Karina. Thank you for choosing to stay with us!

Everything was excellent! The hostess was attentive in everything and answered all my questions. Always available to help us. The place was amazing! Super clean and comfortable, we slept like at home. The location just a block away from 5th avenue, we were able to go for a quiet walk and get to know Playa del Carmen.

Host Response

Nos alegra escuchar que disfrutaron plenamente de la estancia, Dalia. ¡Esperamos volver a recibirles pronto!

My family of 5 had a wonderful 2 night stay at Stella’s rental. We wish we could of stayed more but this was just a stop before we checked into a resort. From reading Stella’s instructions and using my gps it was easy to find the condo. The condo is in a great location that’s close to everything you’ll need. The beach is straight down 38th, there’s a grocery store Chedraui right around the corner in 10th and it’s like 2 blocks to 5th ave. The rooftop pool was beautiful and the bartender was very very nice. They serve drinks and snacks like fries, chicken strips, and wings. The food took a very long time to come out. I think they only have 1 small frier so everything was cooked one at a time. It didn’t bother us because we were just enjoying the view. We had trouble finding the WiFi network but quickly learned it was a c or e. Can’t remember. Overall we had a beautiful stay and would stay again in the future.

Host Response

Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back!

100% recommended, the place is quiet, the apartment is very nice and even better. The cleaning of the apartment is very well, she was always in touch with us, any questions she answered super quickly and we never had any problems with anything. The location of the condominiums is very central to everything, they have several places to eat/buy which you can walk to without any problem, the staff there is very friendly and attentive, Mr. Julio in charge of the bar gave us excellent service to my family and me while we were in the pool, 100% worth renting there!

Host Response

Mil gracias! Los esperamos pronto de nuevo!

Oceanview Roof Pool Condo

Michelle

OK, 3 years ago

The apartment here was accurately described. However, upon check in there was no electricity in the whole unit, therefor no AC on a hot humid day. We were moved to a separate unit upon a lot of complaints. Wasted a lot of time trying to find us a new place to stay that would accommodate my entire party and lost dinner reservations. We finally just picked a place sent to us to get out of the heat with all our luggage. End of the story, I paid for this unit and did not stay at this unit.

Host Response

We are very sorry Michelle of the issues experienced due to the power outage in the area. We hope that you enjoyed your stay regardless.

We really liked the apartment, very comfortable, they put water, soap, conditioner for bathing, Alberta and jacuzzi. The only detail is that the microwave does not arrive to connect, in any case it has to be moved if you want to use it. But from there, everything was very good. My son loved it! We even wanted to book again, But I was already busy. Always available for whatever we needed and questions.

Host Response

Gracias por tu amable reseña, Laura. Tomaremos en cuenta tu comentario para mejorar el aspecto de la localización del microondas. Nos alegra escuchar que a pesar de esto, tu estancia fue placentera. ¡Hasta pronto!

This condo is good for friends' trips. It has a pretty decent rooftop pool(large enough to swim around) with a bar(open til 9 pm and the price was good too!). The location is nice for grocery shopping and grabbing a taxi. The apartment itself maintains good condition. I like that they have a washer&dryer the unit but the dryer works poorly; we had to put over 3 more cycles to dry a few towels. Besides that, this condo offers great stays for me and my friends!

Host Response

Hello Mina, we're thrilled to hear you and your friends enjoyed the condo's amenities and convenient location. We apologize for any inconvenience caused by the dryer's performance and will address this to ensure a smoother experience in the future. Thank you for your positive review, and we look forward to hosting you all again!

Oceanview Roof Pool Condo

Miriam

Excellent, 3 years ago

Very nice place and close to the beach,

Host Response

Thank you, Miriam. We hope to host you again in the future!

Love this place. Only con is the floor had dust on it, so if you walk barefoot your feet would be dirty. Everything else es amazing! Loved the rooftop, the pool, the kids club, the spacious apartment, the balcony 🙏🏻 excellent choice. Internet was amazing, ACs worked well. Building staff were super friendly. Parking was difficult to. Find, it is right after the 7/11 kind of grey gate… you do not see the name of the building anywhere facing the street. The main entrance is in the inside of the little plaza/area. If unsure park by the 7-11 and walk towards the building and ask the security guard.

Host Response

Thank you for your wonderful review, Atenea. We're delighted that you loved our place and we appreciate your positive comments about our friendly building staff. We apologize for the dust on the floor, and we'll make sure to address this issue to ensure a cleaner environment for our guests in the future. Regarding the parking, we understand it was a bit challenging to find. We'll take your feedback into account to improve the signage / instructions and make it easier for future guests. Thank you again for choosing us, and we look forward to welcoming you back in the future!

Oceanview Roof Pool Condo

Andrea

Excellent, 3 years ago

The place is super comfortable, you feel at home, the beds and pillows are very comfortable, good location, everything is within reach, close to restaurants but quiet enough to rest without noise. The pool in the rooftop and bar, it's amazing, Julio at the bar took care of us super well, all the staff is friendly and attentive. We would definitely come back.

Host Response

¡Gracias por tu maravilloso comentario, Andrea! Nos alegra que te hayas sentido como en casa en nuestro lugar. La ubicación conveniente y tranquila, junto con la increíble alberca en la azotea y el amable servicio del personal, hicieron que tu estadía fuera placentera. Esperamos tener la oportunidad de recibirte nuevamente en el futuro.

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