Sonny

Five stars go to Sonny, the host. His response time and friendliness deserve more than 5 stars. It seems like he has a magic wand - he makes wishes come true and resolves concerns immediately. We wanted our birthday girl to feel special and she did! Sonny helped us line up (and he followed through) with fabulous balloon designer, birthday cake baker/decorator, chefs, and mariachi band. We had issues with water temperature and pressure in one of the units and he did not stop until he got it resolved. The large groups these homes entertain and the Tulum climate make it difficult to keep up with maintenance/wear & tear and I think this shows in these units. However, if something bothers you, just bring it to Sonny's attention and he will patiently and professionally address it. As the Mom of adult kids, I felt we were safe and cared for. The security staff at the front gate were sweethearts too.

Perfect place! Booked the day before, and Sonny let us check out the place first and gave us the perfect location for my mom’s surprise birthday vacation. He connected me with decorators, a private chef and a masseuse! He quickly answered all our questions and was the best host!