Esmeralda

POOR SERVICE FROM THE HOST. SHE FORGOT TO CONFIRM THE RESERVATION WITH THE OWNER AND OFFERED AN ALTERNATIVE ONE HOUR LATER. I INDICATED CANCELLATION AT THE TIME IT WAS REQUESTED THAT IT BE OPENED FOR US HE DIDN'T ANSWER MESSAGES. WE WERE CALLING HIM. THE PHONE NUMBER FROM THE APP WASN'T HIS. REALLY POOR SERVICE. NEITHER THE HOST NOR AIRBNB PROVIDED US WITH AN ALTERNATIVE OR COMPENSATION APPROPRIATE TO THE SIZE OF THE PROBLEM VERY DISAPPOINTED WITH AIRBNB, THE HOST AND THE OWNER. I REALLY DON'T TRUST AIRBNB ANYMORE. I WILL COMPLAIN TO PROFECO.

Excellent house, location, communication. Total security. Many thanks to Javier and Lilia for their help during our stay. We'll be back.