Franchesca

Reviews

Superhost

210 total reviews · 3 listings

94% rated 5★

210 reviews

4.90

2023–2026

210 reviews

3BR Condo in Mexico City

Carolina

Excellent, 1 month ago

.

3BR Condo in Mexico City

Josefina

Repeat guest

Excellent, 2 months ago

Excellent, very attentive, and their apartments are always clean

The house was very nice, beautiful and with an excellent location. The host was very friendly and attentive throughout the stay. We had a problem upon arrival because we hadn't received the check-in instructions and had to wait a while, but he tried to help us and make us as comfortable as possible. However, the lowest score is mainly due to cleanliness. There was quite a bit of dust in several areas of the apartment, and although the place was nice, it wasn't entirely pleasant to sleep in those conditions. At night, we were quite hot and we also had a lot of allergies due to the dust. There were fans available, which is appreciated, but they also had a lot of dust built up. I think that with more attention to cleanliness and communication, it would be a much more recommendable place to stay.

This apartment is absolutely beautiful, with a thoughtfully designed aesthetic that makes it feel both stylish and comfortable. One of the standout features is how safe the property feels—the gated security provides real peace of mind. That said, there are a couple of trade-offs to consider. Noise can occasionally be an issue, especially in the master bedroom where sounds from neighbors carry more than expected. Additionally, while the location is ideal for families or those wanting to stay away from busy tourist areas, it does come with a downside: getting to most places took us over 30 minutes, and we often found ourselves stuck in traffic. Overall, it’s a great choice if you value safety, design, and a quieter, more residential setting, but it may not be the most convenient if you plan to be out and about frequently.

Exactly as described and what is shown in pictures. The night guard and staff were friendly and helpful. Very walkable to museums and shopping although had to walk further or take Uber to find cafe with outdoor seating to enjoy a good cup of coffee. The hot water in master bedroom was hit or miss, not sure what was wrong. The last night we barely slept due to a party at house next door that went till 1am and other guests at the flat 1 floor down being way too loud at 3am after arriving drunk I’m assuming. Overall it was a good stay.

3BR Condo in Mexico City

Marcelo

Excellent, 1 year ago

Beautiful apartment, comfortable and bright, the location is excellent and the hosts were very friendly, I would return without hesitation

3BR Condo in Mexico City

Mónica

Repeat guest

Excellent, 1 year ago

The apartment is very nice, just like the photographs. The location is excellent, in a quiet area and without noise. And Francesca is always attentive to everything

10/10 experience staying here. The place is spacious, which was perfect for our family of four. I loved that I couldn’t hear my brothers tv show from the adjoining room. The street gets quiet at night, so don’t expect a crazy night-life scene, as compared to Roma-Norte. We felt extremely safe our whole stay knowing that no one could just come and go, as there is a guard that has to give you access to the building. Our host was fast to respond to any of my questions and needs during our stay. My whole family was beyond satisfied with the place. We’ll be staying here again in our upcoming trips!

3BR Condo in Mexico City

Roberto

Repeat guest

Excellent, 1 year ago

Everything was excellent, very clean and comfortable, very centrally located and very friendly staff, I highly recommend it, restaurants very close.

The apartment is as shown in the photos: new, clean and in an excellent location, on a quiet and accessible street in Polanco. The 24/7 guard's service was excellent. We had a very good stay, although in the end there was a misunderstanding with the host regarding kitchen utensils. We recommend checking or taking photos of the inventory upon arrival, to avoid confusion or possible charges. In our case, we broke two glasses and accepted it, but they pointed out several missing cutlery that were not complete from the beginning. To take this into account. Other than that, everything else was positive.

Excellent location. Beautiful apartment. Francesca was very responsive. She arranged a tour for us to Teotihuacan that was excellent. My only complaint is that the dishwasher and oven did not work. Otherwise no complaints at all.

Host Response

Hello Saby! I'm sorry we had some issues with the appliances. We've checked them out and they're now working. Thank you for staying with us! Hope you come back soon.

we did not have bottled water, dishwasher detergent. and low quality shampoo and shower gel in the bathroom. also they did not have bidets or premium toilets like we expected with the price that we paid for the unit. they need to update the carpet and the furniture. everything is worn out. very disappointed.

Host Response

Hello Ibrahim! I'm so sorry to read you had such a bad experience with us, since we tried our best to offer you the best service possible. Since we're an eco friendly establishment, we try to help the planet with the little we can. We offer filtered water and bottles so you can refill, our shampoo, conditioner and soap are from a good quality local provider. Dishwasher detergent is placed in every apartment and we offer to refill it. Regarding the bathrooms, each apartment has 2 full and 2 half bathrooms with excellent quality and all the ammenities you may need. In Mexico City we are not used to bidets, I'm sorry about that. I'm surprised to read you were so disappointed since we made the best effort during your stay to provide you and help you out with everything you asked for. Hope you can come back and have a better review for us. Thank you for staying. Franchesca

3BR Condo in Mexico City

Eduardo

Excellent, 1 year ago

Franchesca's apartment, if the description and photos convinced you, it's even better when you get there and see it in person! We were impressed when we arrived with how modern, comfortable and cozy it was! Everything is absolutely new, spacious and extremely clean. Adding the great location in which it is in Polanco, where you are close to absolutely everything. It also feels like a very safe and quiet area. To finish with the best, which was Franchesca's service, answering me at all times and solving my doubts. I definitely give this place 5 stars and hope to return soon! Thanks!

My stay at this location was beyond my expectations. The host prior to check-in was very responsive. Upon arrival check-in was smooth during our stay the host was responsive to any need. location - excellent - Polanco is a perfect location in Mexico City and this apartment is perfectly located to so much. Easy walkable city. Apartment - very clean, I felt right at home Cleanliness - very clean Amenities - excellent, full kitchen, full washer/dryer, fans in each room Location - the best Property - located in a quiet neighborhood, 24-7 friendly security, clean property. To anyone traveling to Mexico City and needing a safe place to stay with easy access around the city...This is your property.

3BR Condo in Mexico City

Jorge

Excellent, 1 year ago

We enjoy our stay. It was perfect for our family of four and friend who joined us. The place was as described and photographed. We had a couple maintenance issues that were quickly fixed. We missed the no AC in the description. They did have fans in each of the room and the coolness at night made it a non-issue. We would stay again.

I often go to Mexico City and I always stay in different places, and I dare say that this has been the best, the most beautiful, the cleanest… where I have stayed. It's in a great location. We were impressed by how big the apartment was. The photos don't do it justice. We were very well taken care of by Abi. The whole experience was fabulous. The only thing missing, in my opinion, are mosquito nets because it was very hot and we could not leave the windows open due to the number of mosquitoes that came in. Other than that, I definitely recommend it and of course I would stay here again. Thank you very much

3BR Condo in Mexico City

Alan

Repeat guest

Excellent, 1 year ago

Excellent experience, everything is very clean and tidy. Well located and no setbacks during the stay. Excellent service as always.

The place is just as in the photos: comfortable, well lit and with everything you need. Great location, close to Plaza Carso, Antara, museums and Telcel theater. It has very convenient private parking. 👌🏻 I recommend it if you visit Polanco or go to a show at the Telcel theater. We had some minor maintenance issues (leak in the bathroom, bad smell and smart lock without battery), but Franchesca resolved them quickly and without any problems. What I suggest improving is the description on the Airbnb platform and breaking down the extra costs that can be incurred, for example, when bringing a pet. Also, the lack of communication and follow-up with the Host and Co-Host before staying, as there was a misunderstanding, but fortunately it was resolved.

We went to CDMX for 4 days at Easter, 2 adults and 3 children. It was an amazing family vacation. The apartment was great, just like in the photos. We loved the privacy, the friendliness of the staff, the closeness of the host and the location. Everything is close by and within walking distance. In the mornings we would go to a nearby cafeteria to buy coffee and fruit, and we would make breakfast at home. In the afternoon, it's perfect for walking when the heat subsides. We were afraid it was a noisy street but not at all, it was perfect, no noise. We'll be back

Very nice, modern apartment in Polanco. We were three couples traveling together and enjoyed having large common areas to be together. The onsite management in the building were always available if we needed anything. We felt safe and comfortable, tucked away from the noise of the city. A large grocery store and nearby Costco makes grocery shopping a breeze and beautiful walks up nearby avenues lead to fantastic restaurants and shopping. We had a lovely stay.

place was clean and fine for a short stay. having washing machine was very nice. the water filter was a nice addition as well. wifi completely unusable. 2 out of 4 toilets didn't work. hot water in the shower ran out quickly. had to wait about 30 minutes between each person showering. the security guard there is nice but they would be asleep at night when we came back - very awkward constantly waking him up. considering the price and other amazing options in CDMX, this place could've been better.

3BR Condo in Mexico City

Luis

Excellent, 1 year ago

The place is amazing, you feel right at home.

3BR Condo in Mexico City

Luis

Repeat guest

Excellent, 1 year ago

Excellent. Great place and great location. Everything just like it looks in the photos

3BR Condo in Mexico City

Luis

Repeat guest

Excellent, 1 year ago

Excellent stay

3BR Condo in Mexico City

Gabriela

Repeat guest

Excellent, 1 year ago

Francesca's place is simply spectacular. Impeccable, like a revisit. The area is quiet, the space is super comfortable, a 10/10 host! Highly recommended!

We had a problem with the cleaning in terms of having the apartment ready on time at check-in, however Franchesca personally assisted us and resolved the situation, she was always attentive to anything we required, she gave us a courtesy which we greatly appreciate. The apartment is very conveniently located, it is just as shown in the pictures, very spacious, we will definitely take it into account for another trip to Mexico City, that's why I rate it with 5 stars and recommend it for family trips, to spend a few comfortable days, sleep without noise, which is greatly appreciated, thank you again Franchesca for your attention!

Overall, everything was great. There was a situation that was out of control where we had to call the police and ambulance and of course there were complaints from the neighbors but that was totally on our side and the cost of the damage was covered. The only thing is that the internet failed a lot and we didn't have a connection for much of the stay. Also, we forgot a white gold ring with a diamond in the main room and they told us they didn't find it. Anyway!

3BR Condo in Mexico City

Eric

Excellent, 1 year ago

We loved our stay in this condo. Great location. Very clean.

3BR Condo in Mexico City

Natalia

Excellent, 1 year ago

Great place

3BR Condo in Mexico City

Lopez

Repeat guest

Excellent, 1 year ago

Great place close to everything

3BR Condo in Mexico City

Lopez

Repeat guest

Excellent, 1 year ago

Verry attentive great place

We stayed at Pancha Flats in Polanco over New Year’s and had a mixed experience. The location is fantastic—right in the heart of Polanco, with great restaurants, parks, and shops nearby. The apartment is spacious, modern, and the filtered water was a nice touch. The host was kind and accommodating, helping us coordinate a private dining experience and being flexible when we decided on an alternative plan. Unfortunately, several issues detracted from our stay. The secondary shower had a foul smell, both bathroom sinks drained slowly, and hot water was limited. No detergent or dishwasher soap was provided, which was an oversight. We also had loud construction noise early in the mornings, and the building’s front door was often left open, raising safety concerns. Lastly, we were falsely accused of taking items, adding unnecessary stress upon departure. While the location and host’s efforts were positives, maintenance and security concerns need addressing for a better experience.

Host Response

Tabass, thank you so much for staying with us and for the feedback. We would have appreciated you exposed your concerns while you were here so we could have attended the problems. We could have fixed the sink problem ASAP for example. We do offer detergent and dishwasher soap, but you did not request it at any time. On the other hand, I think it was not easy for us to communicate since you did not agree with a lot of our terms , rules and policies. We made several exceptions for you regarding payment methods, damage fees and cancellation fees so thank you for appreciating that. We'll check out all the maintenance problems you mention above so next time you visit you can have a better experience. See you soon, Pancha

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