Alvaro Silva

Reviews

110 total reviews

86% rated 5★

110 reviews

4.82

2019–2025

Cleanliness 4.7

Accuracy 4.8

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.8

110 reviews

Excelent Full Aparment

Celine

Excellent, 8 months ago

Great location, lot s of restaurants and quiet.

The apartment was amazing, the cleanliness, the location, the spaces, everything. I would return without thinking, Álvaro is a great host and his service is always excellent. I recommend it 100%, my family and I were delighted.

Our stay was very pleasant. The apartment is spacious, safe, has good amenities and the location is excellent, two blocks from 5th Avenue, one from the beach and meters from 38th Street, with several options for bars and restaurants. The pool has a spectacular view, very nice and clean. The Host Álvaro is always willing to answer our questions and solve problems immediately, as well as receptive to suggestions. Just to point out that the 20 kw per day provided is not enough, especially for a large group like ours (7 people) and we only used the air conditioners in the rooms at night and we were practically not in the apartment during the day. In addition, the charge for the exceeded kw is $7 and the established rate in Playa del Carmen is about $3.80, which we suggest you take into account for the future.

Lots of positive points but lots of negative points. Positive points: the location, the size of the condo and terrace, the rooftop, drinking water provided. Negative points: we had a lot of problems in the first days: the refrigerator and freezers stopped working; no batteries in a TV remote; low-end pillows that were much too small and uncomfortable. No hot water. Dirty dishes. Sofa bed full of junk in the cracks, no sheets for the latter. Patio doors do not close properly and lose efficiency. Faulty living room fan. The condo is said to be luxurious but with very basic amenities. No shampoo/soap in the showers. The host responded well 90% of the time. The kw provided is not sufficient: the condo is for 7 people but the host gives the average consumption of a Mexican per day: expect to pay more. We've always used AC only at night.

Alvaro always helped us. What I didn't know is that they charge you for electricity separately after check-in, approximately $120 That is not clear at the time you book and surprises when you check in - BEWARE because the rent is not low but the electricity goes through the roof. The rest of the things were fine, only under the armchairs it was not so clean, there was hair as if someone had shaved.

Host Response

Gracias por tu comentario y por reconocer nuestro apoyo durante tu estancia, Álvaro siempre está dispuesto a ayudar. Lamentamos que el cobro de electricidad haya sido una sorpresa. En el anuncio y en las reglas de la casa está especificado que se incluye un consumo razonable de electricidad y que cualquier exceso se cobra aparte. Esta política nos ayuda a mantener precios justos para todos los huéspedes, especialmente en estancias con grupos grandes o uso intensivo del aire acondicionado. En tu caso, el consumo fue más alto de lo habitual debido a que eran 7 personas en el departamento, lo cual influye directamente en el uso energético. Aun así, procuramos ser lo más transparentes posible y estamos siempre disponibles para aclarar cualquier duda antes o durante la estancia. Gracias por habernos elegido.

The place is just like the photos, the answers to our questions were very well answered. The area is the best in Playa del Carmen, we were able to walk to several restaurants and shops on Quinta Avenida. If you want to see several places of interest in the area such as Tulum, Cozumel, this place is excellent. If you stay in Cancun you will have to add an extra hour to get to these and other places. Playa del Carmen is an excellent location. The pool is excellent too, it has a beautiful view. The air conditioning throughout the apartment is very good too.

Everything was very good, the apartment is in a very good location, it is very equipped and pleasant, the facilities such as the gym and pool in excellent condition, it has a covered parking space, the host is excellent, before arriving I send the information clearly. 100% recommended Easy access to the beach area and has the apartment with umbrella, chairs and ice maker to be able to settle comfortably on the beach.

Hi! Our vacation at this place was spectacular. High quality facilities, comfortable space for six people, comfortable bathrooms and a great terrace. Equipped with umbrella, chairs and cooler for the beach. The rooftop area with jacuzzis was amazing. Also, the perfect location at Playa del Carmen. Alvaro, the host, was excellent, always approachable, and committed. We will definitely be back. Thank you for all!

Both Alvaro's apartment and the building are in very good condition. The security people in the building are very friendly and have helped us every time we need them every time we need them. Alvaro answers any question you have very quickly and very kindly. We needed two more beach towels, as there were 5 of us, and it didn't reach them right away. She left us 3 new towels. The instructions for entering the apartment were very clear and easy. The apartment is in one of the nicest streets in Playa (the 38, in my opinion) and one block from 5th avenue where one can find hundreds of shops and restaurants. They were just opening a venue downstairs, so you could hear a bit loud in the early morning (7:30am) but nothing terrible. The only thing, be ready to pay extra for electricity. We neither cooked nor were at the apartment all day and paid almost an extra $89 of electricity.

I really enjoyed my stay, the location couldn't have been any more perfect and the condo is so spacious. I really enjoyed the outside balcony to relax and take in the sounds of the live music across the street. The rooftop is beyond beautiful and overlooks the ocean. 38th street is by far the best street in all of Playa so you have all the best restaurants, cafe's and bars right at your finger tips. I can't wait to come back!

The apartment is beautiful. We had already stayed in this condominium and it is one of the best in the area: heated pool with stunning ocean views, 1 block from the beach, and located on the 38th, perfect for walking and with a lot of security. Communication with Alejandra was excellent, always available and flexible with our needs. The electricity included reached us well for our stay. As a recommendation, there would be a little more kitchen utensils missing, and be more attentive to apartment maintenance over time.

Lovely clean modern apartment, with plenty of space for a family for 4. Our kids loved the roof top pool area - water temperature and the views were heavenly. Balcony was nice, with great views and live music from the restaurant across every night (usually stopping by 10pm). The washing machine broke during our stay and although it did not get fixed in time, Alvaro was very responsive and made every effort to get it fixed. Location is perfect - 2 minute walk to beach and less than 5 mins up to the main Street. The road itself also has some lovely restaurants and juice bars, we tried quite a few of them and all delicious and fresh. We stayed 8 nights, so I think a few extras would have been useful - towels, blankets, toilet rolls, water, basic cooking condiments.

The apartment was exactly as described. I would actually suggest that the listing pictures don't do it too much justice. It was the perfect size for a family of 4 (2 adults and 2 kids). It is one short block from the beach, about 5 mins or less from the pedestrian street (5th avenue) where all the activities (food, street performances) happen. The rooftop pool was the highlight for the kids. The gym in the building is also good, good treadmills and the basic equipment for workouts. Alvaro was prompt to reply to all my requests, before and during our stay. I would 100% recommend this location.

Excelent Full Aparment

Fernando

Excellent, 4 years ago

Excellent apartment. Modern, clean, well decorated, excellently located. I recommend!

Excelent Full Aparment

Karen

Excellent, 5 years ago

Loved everything about this apartment. The apartment itself is very spacious we really enjoyed the amenities the building had to offer. Very friendly staff and we absolutely loved the location. Definitely coming back!!!

The apartment is very well located, the beach is very close, a 2-minute walk away and Fifth Avenue is a 5-minute walk away as well. There are many restaurants with typical local food, our favorite is one right in front of the apartment building, it is called "La Vagabunda" and all kinds of facilities near the apartment, pharmacies, shops, shops, etc... The apartment is very spacious and the view it has is very nice. The pool at the top (roof pool) is excellent, it also has a jacuzzi. My children really enjoyed it there. We couldn't enjoy the beach much because it didn't make very good weather and also due to the sargassum that was there. Next time we come back we'll do it at a time when the weather is better and there's not that much sargassum. Otherwise the stay was pleasant and I would absolutely recommend it.

Excelent Full Aparment

Adriana

Excellent, 5 years ago

Very nice place the excellent location of course I recommend it

Excelent Full Aparment

Rodrigo

Excellent, 5 years ago

Unbeatable location, excellent services and beautiful apartment.... would come back and recommend without hesitation!

Great condo! Clean and comfortable, really close to the beach, great restaurants and plenty of shopping but it’s a couple blocks off the main road so it is very quiet. The roof top pool is exactly as advertised, it is very cool. Every day we went it was very quiet, maybe 3 other adult couples around. We would stay here again in a heartbeat, it is just absolutely a great spot. Try Micaelas restaurant a few blocks down on 5th for the best quesadilla ever made. Just a heads up there is no way to make ice in the room, the fridge has a freezer but there are no ice trays and the ice maker is turned off/not hooked up. You can get ice a couple blocks down at the 7-11 but can’t make it at the condo. Not a huge deal but I wish we’d have known, we’d have picked up a couple ice trays to bring before we went.

This was my 6th trip to Playa, but first at an air Bnb. There were a lot of things that I loved about the place. 1) Airport transportation was very reasonably priced and it wasn’t a shared ride. 2) We were met in the lobby by the host and shown the apartment. I might add they have a very nice keyless entry system. 3) The view from the balcony was amazing at night you could see the lights of Cozumel! 4) The lobby staff was very courteous and made sure that guests wiped feet prior to entry, got temp checked and wore masks, due to Covid 19. 5) The condo is right across the street from a restaurant with delicious food and drink, we dined a few times. 6) Exactly one block to the beach!! 7) About 2 blocks to 5th Ave, where all the happenings are!! A few more restaurants on the way. 8) We had complimentary beach items such as chairs, umbrella, cooler and boogie board...most places charge for that. 9) The unit had free WiFi, complimentary water, full kitchen, living room and nice sized bed rooms. I will say this though, the ad shows it will sleep 7, but it would have to be 2 adults and a child in the king bed, then 1 adult 1 child in each of the 2 full beds in the 2nd bedroom. It was PERFECT for the 3 of us adults with room to move around. 10) The rooftop pool was amazing and the water was very cool. I would definitely stay here again.

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