Martha

Reviews

183 total reviews · 3 listings · 2 locations

83% rated 5★

183 reviews

4.82

2019–2026

183 reviews

7BR Cottage in Jilotepec de Molina Enríquez

Enrique

Excellent, 1 month ago

I enjoyed my experience overall. Perhaps the facilities lack maintenance, but nothing that couldn't be solved. Thank you.

7BR Cottage in Jilotepec de Molina Enríquez

Alan

Repeat guest

Excellent, 3 months ago

Excellent service

Great onsite help from the folks we hired to cook and clean, the pool was not usable for the first half of our stay, just dirty, water level very low and algy, it can use chemicals and resurfacacing, note if you need it heated it is an additional 5000 fee and extra for the jacuzzi so the name does not mean jacuzzi heated for free, nice place overall but not friendly for people on wheelchair or seniors it

The good news: The welcome was very friendly; Mr. Roque and Ms. Reyna answered all our questions. The house is very large and beautiful. The view is spectacular, especially in the master bedroom at sunset. It has plenty of bathrooms, which is appreciated since it is a place to stay for a lot of people. The patio is very well maintained and perfect for children. Bad: When we arrived, the pool was dirty. We paid to heat it; we asked Mr. Roque when it would be hot, and he couldn't tell us. It was warmer than the ice-cold hot tub, but I doubt it reached the promised 30°C (86°F). What helped was the nice weather. At no point were we informed about the “bungalows”; there are only 4 bedrooms in the house. The rest of the guests had to go to some small rooms where they struggled a lot with the hot water. The beds are hard and noisy. Other: This is not a senior-friendly property; there are too many stairs and slopes. Overall, we enjoyed the days of our stay.

Host Response

Erick, in general, it seems to me that you had a very good time. I will take your comments into account. The water in the jacuzzi is very cold, and you did not ask for it to be heated, only the pool. Normally, the pool should reach 28 degrees. The rooms that are inside the house, the ones that are in the upper garden, are not small. In fact, they are very large. Those 2 bedrooms shared only one bathroom, and to make it more private for each bedroom, we made 2 full bathrooms. They are small, but they have enough space for what is needed: a shower, etc., and they are new. I will take your feedback into account to improve. Thank you.

Very nice house with an excellent view, in a very quiet area. The garden is very spacious, as is the pool, and thanks to the jacuzzi and the slope, the children enjoy it safely. The barbecue, game room and dining room allow coexistence in different areas of the house.  The number of rooms and bathrooms make the stay very comfortable, perhaps the comfort of some mattresses could be improved. The assistance from Ms. Reyna and Mr. Roque was very kind and helpful.

The house is very nice, it matches the photos exactly, the lawn is very well kept, the pool is very clean, as is the interior of the house. Martha is always attentive to my questions, very accessible in terms of check-in time. Mrs. Reyna and Mr. Roque are very attentive and helpful. It's a very spacious place to share with family and friends. Our stay was amazing, we had a great time, the place meets everything it offers.

One of the best places for a pleasant weekend, all the guests enjoyed the pool, the view, the good weather. The house is very spacious and cozy for all guests. The first day I couldn't fully heat the pool, and at no additional cost they offered us the hot jacuzzi. After that the pool reached an ideal temperature, so much so that we could be there late at night. We definitely hope to meet again in this place, 100% recommended. The service of Mrs. Reyna and Mr. Roque is always very friendly and always helpful.

7BR Cottage in Jilotepec de Molina Enríquez

Alan

Repeat guest

Excellent, 1 year ago

My guests and I loved the house, the service was very good at all times, the amenities and services were 100%

Host Response

Great, Alan, it's a pleasure to have you at home!!

The stay would have been perfect if it had not been for these inconveniences: in the listing it does not specify that if you go in cold weather the boiler does not heat the water, pay for that service and the water was always cold and the money was not returned, Martha indicated to me that it was obvious that if it is cold I was not going to cool the boiler, as a guest that is not obvious, if not then for it to offer you that service of paying 5 thousand for hot water in the pool, in return Martha gave me no cost the heating of the jacuzzi but there were 14 people and we did not fit all there, the beds do not shine a lot when you move and the doors too, and in some showers it takes a long time for hot water to come out. Except that the house is beautiful, as shown in the photos and attention of Mr. Roque and Mrs. Reyna who are the ones who are there to support you was exceptional. Very nice people them two.

Host Response

PAULINA, I AM VERY SORRY THAT THE WATER IN THE POOL IS NOT IN THE 28 DEGREES THAT IS IN THE ADVERTISEMENT THAT IS COMING UP TO 28, IF I GET TO 24 DEGREES, NORMALLY THE WATER IS 10 DEGREES WITHOUT HEATING, IN THE HEAT PUMP THIS IS TURNED ON HOW MANY DEGREES IS THE POOL AND I MARKED 24, IF UNFORTUNATELY I HAD NEVER PASSED THIS, AND IF IT WAS FOR THE WEATHER THAT I DO NOT REACH TO 28, IN FACT THE BOILER IS NEW , I CHANGE IT PRECISELY TO GIVE BETTER SERVICE, WHEN SOME INCONVENIENCE OF THIS TYPE PASSES, WHICH IS IN MY HANDS TO SOLVE FOR EXAMPLE THE COLD WEATHER, THEN I TRY TO COMPENSATE WITH SOMETHING, LIKE IN THIS CASE THEY HEAT THEM WITHOUT COST THE JACUZZI, WHICH NORMALLY COSTS 1500, AND IF THEY DO NOT FIT 14, BUT MINIMUM 8 IF THEY FIT PERFECT. TODAY FOR EXAMPLE THE HEATING OF THE POOL IS IN 30 DEGREES.

The house and areás verde son super. They are always aware of you Mr. Roque and Sr Reina living on the property in a separate casita. The pool is missing cleanliness and maintenance but we still enjoyed it very much. I only pay for the Jacuzzi and the temperature was excellent. I regretted not having paid for the pool but how good it was hot and the pool could be enjoyed even though it was cold. Toilets are newly remodeled. Cooking is stocked with everything. The beds were comfortable. The kennels also enjoyed it as there is plenty of room for them to play. Although there are a lot of stairs but as they are long they are easy to go up and down. An older person was going and if it gets a little complicated. We had problems with the light but apparently the problem was independent of the house so we ran out of light and no internet but Mr. Roque was on the lookout. Definitely if I would come back.

The house is very nice. The amenities really help you have a pleasant time with your family. The Jacuzzi was at a very good temperature and we really enjoyed it. The garden is spacious and beautiful. In our case, the only issue is that the curtains in the rooms are very thin and the morning light woke us up before 6 am. The comfort of the house could be improved with thicker curtains. Overall, everything was very good. Martha is very friendly, responds quickly, and explains everything very clearly. We had a great weekend.

The house is large and spacious for large families. Quiet place and the view is beautiful. Martha helped us with everything we needed for our arrival. However, the house needs maintenance, the mattresses are not comfortable, the pool looks neglected and some plates do not close. Additional costs are established to what is published such as pool heating, taking out the extra trash to the cleaning fee, and the use of a Ping pong table that even come in the photos of the publication. Finally, coordination is missing in the rents, since however the high heating fee of the pool was paid, during our stay it was not hot and was dirty at the time of our arrival. Martha immediately returned the money to us, however we could not enjoy the house in its entirety for the same.

Host Response

I am very sorry for the inconvenience, I am always aware of resolving any situation that arises, even the boiler is new , precisely I change it to give a better service, I comment that for that reason I did not warm as it should because something of the installation was not working but it was because it was new. now it works well we resolved that detail. otherwise the cleaning is good , if all the comments no one has complained about it. maybe the pool had leaves falling from the trees. and the house is as presented in the photos. the ping pong table is in the photos but also the ad says it has an extra cost. all the extra costs are in the ad posted.

The place is as described in the listing. We had an excellent family weekend, we will surely return.

excellent place, super nice the house and the stay

The place is just as it appears in the photos, it's beautiful and the people who are there are super friendly. We had an amazing, safe and fun weekend. We are already planning to return in the summer ☺️

Excellent house, nice view, very spacious and comfortable, it has everything to be good, recommendation use Waze because maps fails a lot, it is very independent of the house but it is a good tip, there is a lot to do and where to go, very nice place and the people who take care of the house are always attentive, very good service

This place is the perfect location to be out of the city with a large group of people. The house has the capacity to receive a big family. The place itself is very nice although could have a little more amenities, when you first come from the city, you have to be prepare with all the necessary, bring your soup, shampoo, for shower, water, soup to wash the dishes, all that kind of things, you have to make a stop for groceries and bring everything with you because there is nothing in the house. Beyond that the house is very nice, you won't be upset.

The work of the lady who took care of us and don Rocke fantastic, good communication with them and excellent service. The house was given to us by the host's sister and her treatment was very good, but she gave us different information than the one that appeared in the listing, which I cause confusion. The treatment with Martha (host) was good, the only problem was the communication, the answer to my questions late when I arrived or, if that, there was no. Other than that the house is excellent, comfortable and the view is wonderful.

Amazing place to stay!! Pass the photos! I really recommend it!! It has everything you need to spend a wonderful stay, Martha the host always responded super fast and the couple who take care of the place are super friendly and attentive, always attentive to us so we could have an amazing time! It's definitely a place we'll go back to! Thank you for everything!!

Host Response

Viviana, I'm so happy you had a great time. i'm happy to host you again

Excellent service from the staff inside the house, without a doubt. I hope to return soon.

The house is as shown in the photos, the rooms are very comfortable, the bathrooms are newly remodeled, everything you need to cook, the green areas are very well preserved and excellent attention. The drawback is the big problem with flies, it might be worth placing the lamp or some other method that helps mitigate, especially in the hot season

I loved the house. Overall, everything was very good, just a few minor details.

Everything was amazing, a spectacular view, and the people in charge and Martha, our host, were very friendly. Thank you very much. Highly recommended.

6BR Villa in Tepeji del Río de Ocampo

Daniel

Excellent, 3 years ago

excellent host and accommodation

The house was in very good condition, as shown in the publication. Unfortunately, we couldn't use the ping-pong table because it was under repair. Everything was very clean and the people who support you are willing to help.

The house is very comfortable, large, with everything you need to spend a weekend with the family, I recommend the boiler, especially in the cold season

The property is in a private neighborhood the rooms and the bathrooms were very good with enough beds to accommodate 15 people. With heel a game room a barbecue area and pool unfortunately the boiler was not working to be able to enjoy it, the microwave does not work for us but the rest of the attachments were functional. It should be mentioned that if it is necessary to have a coffee machine since due to the weather it is very much the truth in the weekend we did not leave the house to visit some other tourist attractions nearby. Mr. Roque is attentive to what you need. It has internet with good coverage on the large television in the room, although it is old and there is no possibility of having connections to platforms or transmitting to the screen in the main room. There is a Smart TV with all the services. Highly recommended stay.

It is a spectacular house, it has everything you need to spend a few very relaxed days, it is very clean, organized and Mrs. Reyna and Mr. Roque are very friendly, I really recommend it because I know they will enjoy their stay.

Host Response

Ayyyy, I'm so happy Katina that you spent a few spectacular days, I gladly welcome you, when you like, a pleasure !!!!

Everything's great. Just bring Raid because there are lots of flies and mosquitoes. The people who take care of the house are super helpful and friendly.

We were very comfortable, the house is very nice and it is very well cared for, clean and smelled very rich, the rooms were very well arranged, we occupied the whole house, the only thing I can say is that the mattresses of the bungalows are already necessary to change them, and the refrigerator does not cool properly, we discussed it with Mrs. Reina, in charge of the house and because I did not know how to solve it, the freezer without problem but the bottom part is not good, Mr. Roque and he reigns super good people! The water in the jacuzzi is very warm, just as we asked for, the barbecue area and the super parent loungers too! In general, everything was very nice, we highly recommend it, thank you very much 😊

Bonita casa

6BR Cottage in Jilotepec de Molina Enríquez

Elizabeth

Repeat guest

Excellent, 4 years ago

Highly recommended, the spaces are very beautiful, it is the third time we have rented with Martha. 👍 And we are pleased again.

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