Chuzo Rentals

Reviews

Superhost

422 total reviews · 3 listings

92% Excellent

422 reviews

4.88

2018–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.9

422 reviews

3BR Condo in Playa del Carmen

Shmaya

Excellent, 3 weeks ago

This is a very nice apartment however, a few things to know number one there is no beach view. The atmosphere around the pool is a little edgy meaning there is a guy who walks around and just watches you. Place was clean and modern however we were not provided a key card to gain access to the lobby so we had to wait for the attendant to come open it every time. All in all we had a good time and enjoyed!

The place was beautiful and very well located. However, on the two weeks we were there, we had 3 full days with water outages (unable to air the washrooms, shower, or wash hands) and we were with kids. Christian was very responsive although not always helpful. If something was not listed in the amenities, they were not proactive and willing to help. Example, we asked for a kettle and they said it’s not part of amenities. We also only got 2 towels per bedroom totalling 6 even though we had 4 small children. The cleaning crew said they were told they could not bring us more but then felt bad and did. In awe that they were specifically instructed not to. Additionally, internet was terrible and they were not willing to come and see it wasn’t working. We were using our personal data and hotspot everywhere (even to watch television). Also, pool area is great but extremely strict. You are being watched 24/7. Overall, good day and would recommend, but Chuzo needs to provide better service

3BR Condo in Playa del Carmen

Andrew

Repeat guest

Excellent, 6 months ago

Great unit. It was clean and matched the photos and description. The ground floor with access to the pool from our patio was great as we had young kids staying in the condo. The complex was also great, we have stayed in the same complex for several years and will continue to do so. The people are always friendly. The bar/restaurant provides service to the pool (they will bring food / drinks to your chair). Having the option to buy food and drinks or eat/drink our own was amazing as always. The location is also great. The condo is about 1/2 a block off one of the best stretches of beach in town.

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