Miguel

The room was great. perfect location as it was easy access to the pool and beach. Having our own area with a dipping pool was perfect for our family . The rooms were clean and tidy and the kitchen had everything we needed. The area seems quieter than the main hotel zone area which was nice and the hotel restaurant also had good food. Miguel was very responsive and communicated well with clear instructions Would highly recommend this place to anyone and if we come back to Cancun I would definitely stay again

I believe Miguel is a third-party representative for this establishment. Initially, Miguel was highly responsive to my messages; however, communication ceased after I reported several issues. Subsequently, I began receiving messages from another individual, whom I presume to be the owner. This trip was planned for my stepdaughter's 21st birthday. Unfortunately, I had critical meetings scheduled with organizations I represent. Upon our arrival, I opened the curtains, and a significant amount of white dust soiled my professional attire. I reported this incident, but no resolution was offered, with humidity cited as the cause. However, humidity does not typically generate such a substantial amount of dust, leading me to suspect ongoing construction within the premises. The air conditioning unit ceased functioning, resulting in extreme humidity that caused the floors to become slippery and hazardous. Furthermore, the shower curtain was heavily contaminated with mold. I DON'T RECOMMEND!