Sofia

Reviews

77 total reviews

88% rated 5★

77 reviews

4.82

2019–2026

Cleanliness 4.7

Accuracy 4.8

Communication 4.9

Location 4.8

Check-in 4.9

Value 4.7

77 reviews

DepartmentThe Elements Beachside

Michael

Excellent, 5 months ago

Amazing place!

This place is amazing! The apartment is very comfortable and looks just like the photos — and the complex is incredible. The huge pool is right outside and the private beach club is just beyond the pool. There are plenty of lounge chairs and palapas for all at the pool and on the beach. The location is quiet but just 3 blocks from all of the restaurants and shops. Such an ideal place to stay. We will definitely visit again!

Ideal place for family or group, quiet, no noise, accessible parking. Food options nearby and a store for basic things across the street. A few blocks away, there is a 24-hour Soriana for any emergency. From the airport road to the place is like making an “L” easy to get to with the apps. The place with everything you need to prepare food. Laundry service, if you go for 1 week and don't want to carry so many clothes, this way you don't run out of changes. Ideal pool for children, beach clubhouse with an excellent variety of drinks and food. Nearby points of interest Xelha 30 min, Xcaret complex 10 min, airport depends on traffic 30 min as well as Cancun hotel zone 40 min. A few blocks from the tourist area of Playa del Carmen.

2BR Condo in Playa del Carmen

Melissa

Repeat guest

Excellent, 2 years ago

Second time staying here and we absolutely love it. We will be back! Sofia is a wonderful host!

Sofia is an attentive host and answered us at all times our questions. You can hear it as machines in the washing area, that area is quite neglected, clothesline hooks are needed, garbage bags only at the beginning exist unless cleaning is paid for or bringing your own, the cockroach theme is very serious , they are inside all the electrical appliances in the kitchen (stove,microwave,microwave, blender, toaster, coffee maker, cutlery drawers, dishes , sometimes on the walls) it is not recommended to leave food ever or when preparing for why they are put on the food very fast, they are small and medium. Sometimes they also left the bathrooms, we didn't find hand soap in the bathrooms. Having a washing machine inside is very comfortable and working properly, the beach is effectively leaving the pools. There is a public street. It crosses the street and comes one to the beach. The beach is located next to fishing boats, with people taking and dirty street.

Sofias place was pretty great and spacious and overall just comfortable it felt like home. The pool & beach looks just like the pictures. The host was great and gave us good food recommendations & activities to do there. Super friendly and responsive time was excellent. She was nice enough to even let us check out later because we had a late flight. 10/10 recommend. 👏🏻 Plus there is a 711 just across the street and to get to 5th Avenue about a 5 or 10 minute walk. So much to do around there and Cozumel it just a ferry ride away from Playa del Carmen. The only tiny thing that I would point out would be the front desk people were kinda rude & snotty. Like I noticed they would talk about you under there breath and laugh. I was gonna say something to them but they aren’t worth the energy. Overall I enjoyed my stay and would recommend her to my friends. Thank you Sofia

The apartment is worth it. We really enjoyed our stay with my parents, my wife, my wife, my sister and my baby. The only bad thing is that it ended. The apartment is at the ground floor a few meters from the pool and also from the beach a few meters from the pool. The kitchen is very well equipped for cooking and the whole place is clean. Also the condo staff was really nice and helpful. I was definitely coming back to this place.

Loved everything about our stay! Sofia’s place was clean, well maintained, and very cute! The location was great, you are able to walk everywhere. Overall, The Elements and staff were also very nice and attentive. Pool and jacuzzi are well kept, will add that the view from Sofia’s to the pool is wonderful to wake up and have your coffee, we would always prefer to eat outside as well. Beach access was a plus, there are beds and chairs as well as shade. (Sofia provides beach towels which was great) They also have food and drinks! (Pizza was so good) There are so many restaurants to choose from, most are open late. There is a 711 right next door that is super convenient as well as a restaurant next to it, which has a great pesto pasta btw! We found that the 711 also had the best exchange rate just an fyi. Sofia was an amazing host and always so responsive! Thank you so much for an amazing stay, we would definitely stay again!!

The Airbnb was as described and comfy. The location was great for me and 2 girlfriends. The concierge was great when we had questions & for getting a taxi. The location was walking distance of 5th Ave for dinner/drinks, 2 blocks. The location has a great pool area and beach access, pretty chill with chairs and you can order light snacks/drinks or bring your own. If you want a more upbeat lively beach club, music, food, etc, Martina Beach Club is right next door. Just walk out from the pool area and go to the right. Close to the grocery store, 10 mins, and about $7 USD in the cab. There's a 7 eleven on the corner which was convenient. My friends & I went to Tulum a few times, it was 1000-1300 pesos each way using a cab and 50 mins, about the same to get to the Cancun area. 5TH Ave, the part closer to the ferry port, it's walkable too BUT we caught a cab to that side, for 150 pesos. More beach clubs, Senor Frogs, restaurants, boardwalk, etc. Wi-Fi, AC, & communication was good.

DepartmentThe Elements Beachside

Michael

Excellent, 3 years ago

Great host and great accommodation. Exactly as described!

excellent location, great beach club, fully equipped apartment, magnificent view, everything close to buy and visit on 5th avenue, supermarkets, banks, etc., great attention, information and tracking of Sofia, you have to live this experience excellent location, great beach club, fully equipped apartment, magnificent view, everything close to buy and visit on fifth avenue, supermarkets, banks, etc, great attention, information and follow-up from Sofia, you have to live this experience

Perfect for vacations. Excellent location, close to shops, ATMs, restaurants, on foot. The building is very well equipped, has a complete infrastructure (pool, jacuzzi, gym, office room, 24-hour concierge, private beach with bar and massage room) The apartment is on the first floor with direct access to the pool, nice decoration and well equipped, comfortable beds and air conditioning in all rooms. It has everything you need to rest, relax, enjoy the sun and the heat, just bring your suitcase and ready! Vacationing here was a success! I would definitely come back.

2BR Condo in Playa del Carmen

Michael

Excellent, 4 years ago

My family really enjoyed staying at Sofia's place. The location is very quiet and relaxing. Bottom floor unit so you just open the slider and you are steps away from the pool. The unit was clean and comfortable. The kitchen was well stocked and there were plenty of towels for both bathroom and pool use. The location is pretty much at the north end of the Quinta action, but it is just a short walk to 38th street and the Quinta. So you are away from the noise, but close enough to walk to the action. The private beach area is nice, but the seaweed wasn't being cleared so it built up and was a deterrent to wanting to relax in the private beach area. The whole coast is pretty much inundated with seaweed but some places do a better job than others at clearing it. All in all I would recommend Sofia's place and I would definitely stay here again.

2BR Condo in Playa del Carmen

Melissa

Repeat guest

Excellent, 4 years ago

A perfect place, location was great and the property was beautiful and clean. Our boys had a blast swimming in the pool and the house had all the necessaries for cooking ect. We would absolutely stay again

DepartmentThe Elements Beachside

Joan

Excellent, 4 years ago

Sofia was amazing to deal with , very quick to reply and gave great recommendations where to eat . A pleasure to deal with . Thank you Sofia.

2BR Condo in Playa del Carmen

Jennifer

Excellent, 4 years ago

Five star listing!!! Everything was absolutely amazing. Would book this unit again in a heartbeat.

***PLEASE READ CAREFULLY*** If I could sum up our one month long stay in Sofia's condo in a few words it would be outdated, disappointing, frustrating and   very uncomfortable. Starting from before we even arrived, communications was absolutely horrendous. Her average response was over 3 days, which made all communications with her incredibly tedious. So if good communication is important to you, do yourself a favour and keep looking. This was especially problematic given we had so many issues with the condo itself, from terrible sewage smell in the bathrooms that permeated to the bedrooms (the only solution was to pour hot water down the drain, which only lasted temporarily and needed to be done at least once per day to keep the smell down), to the dishwasher leaking dirty greasy and smelly water all over the kitchen floor due to bad plumbing, and then on a separate day sewage water backed up into the dish washer itself( even re-thinking about problems makes me angry). Sinks that kept clogging up and not draining (making washing dishes very difficult), black mold growing on the ceiling of the bathroom (solution was to just wipe it down with bleach and then paint over...) These issues took many days from my vacation. To make things worst, every single time she needed to contact maintenance, 2-3 men needed to enter the appartment, and ignored my request to take off their very dirty boots and put on a mask for covid. All these times we needed to leave the apartment for few hours, coming back to a dirty floors and the smell of sewage and then asking for cleaning ladies, which meant of course that we needed to leave our condo while they cleaned. Pouring rain or not.  In terms of the condo itself, it was basic and very much outdated. In fact, after several hours travelling by plane and an hour drive from the airport, we were hoping to take a shower. But unfortunately, Sofia didn't even include any shampoo or body soap for our arrival (despite saying it was included in her listing). The only thing available were two small hand-soap bars. This theme of very little included and outdated was apparent everywhere. Bottom of a bottle of dish soap, near empty hand soap dispensers ( yuck) no cleaning product to keep the condo clean ( needed to go out on our first day and buy basics) Barely any dishes ( not even for 3 people ) cutlery or glasses... BBQ is a rust bucket, dinning chairs were stained and broke, patio chairs and the patio table were broken, patio door impossible to open. ( I have photos and documents of all I shared here). In fact, because both showers had major leaking issues to the downstairs unit and they needed to completely renovat and change the pipes, we were asked to vacate the condo (or stay without access to showers... not much of a choice) during the last two days of our vacation. Instead of resting and enjoying our last 2 days, we started to pack to move to the new unit. To make things worst, this "new" place that we were relocated was the worst two days I've ever stayed anywhere, and we travel a lot. So imagine how bad it was when I say worst Airb&b experience. All the problems we had in our previous condo were even worst in the new one. The smell was truly suffocating... without exageration, we all needed to wear masks when inside and could not sleep at night at all. In fact, the smell was so bad we all had migraines the next day. My wife and I were really worried for our health, especially our toddler because we found out they had black mold on the ceiling. I hope this was end of our horrible suppose to be vacation story. We found more smell coming from the pantry/ laundry room that spilled right into the living room. I spent the last couple days of my trip trying to contain the smell - you read correctly, on my last two days I myself needed to go to the hardware store to get duck tape and plastic to try and cover the smell - I found a bunch of dead and alive coachroaches as well as the carcass of a dead lizard in that room and our bedroom. All in all, we were sooo very disappointed with our experience, which only worsened when we've visited other condos/departments at the elements and noticed just how bad we had it. People who were paying less (or similar) were staying modern and up to date condos. They were very surprised to see our condo. They even made sure to not book or refer anyone to these horrible units. In short, avoid yourself the stress and do not waste your money and your time on this condo. Go somewhere else and do not ruin your vacation specifically after all we had during pandemic. Feel free to contact me for further details or picture proof.

Host Response

I’m not surprise to see this comment and I will only respond not to clarify but so other people can see how some guest can take advantage of the good manners. Indeed we have a problem with the plumbing, a problem that was solve asap during their stay and for that we refunded a porcentaje of the whole stay as sign of good fait. I don’t understand how you said it was such a terrible experience to you when you asked me to stay another month and when I say no because it was already booked you asked for another porcentaje of refund, and only when I refuse you threatened me with a bad review. I’m happy that I didn’t accept the refund because I’m pretty sure how good my condo is and the attention that I give. Fortunately all my other reviews speak by themselves. As I told you I wish you the best and I’m grateful for the experiences with you guys because it gave me the opportunity to improve the service. Even when you don’t mentioned the dish washer, the dishes and a lot of other things where renewed during your stay.

2BR Condo in Playa del Carmen

Sergio

Excellent, 4 years ago

Very good communication, very fast responses

The stay was great, the apartment complies with what was agreed, the only details are that the Sky cable system does not work, the light went out for a moment but the problem was fixed for a moment but the problem was fixed quite quickly; the pool is a few meters from the apartment and the beach passing a street, very close; the security of the apartments is also good; the staff was very attentive; in the apartment there were enough towels, there were no body or hand soaps, shampoo; the kitchen is very well equipped, the air conditioning cools down very well; the parking is outside the apartments but it looks like the place is safe; we had dinner at the Italian restaurant Salento, it is very good; we also dine in a restaurant on the 28th street and also very rich and with a very good atmosphere. I recommend it.

Beautiful and well equipped condo. We loved the space and all of the thoughtful amenities. The view out to the pool and garden is stunning, easy convenient parking included and a great neighborhood full of excellent restaurants and shopping. A quick walk to 5th if you wanted the hustle and bustle but just far enough off to be peaceful and relaxing. 7 11 located right across the street to grab quick snacks or ice. Front desk sold 5 gal water bottles for around 2.50 USD. Awesome to not have to lug water jugs around. Taxi stand right across the street so getting a taxi never a problem. 4-5 USD cab ride to get to the main part of 5th ave. I have stayed at the elements condos several times now and this unit is on par or better than what I have come to expect. Great host great pool and private beach access. What else could you want in Playa.

We were lucky enough to ride out 2020 at this great apartment. Yes, we were here for nearly a year! If you have a choice of where to stay in Playa del Carmen, you should make it The Elements. The staff is completely dedicated to ensuring you have an enjoyable stay here. The grounds perfectly maintained. The pool is incredible -- you have to see it to believe it kind of incredible. There's a private beach club which very few other complexes have. I could go on, but just know, if you are staying anywhere other than The Elements, you're missing out. The gym and business center are also very much appreciated. Sofia's apartment is very nice. Spacious, well-appointed, and has a nice view of the sea. We spent many nights relaxing on the comfortable balcony. Two hurricanes hit while we were here -- Delta and Zeta. The staff did an outstanding job taking care of us and we were only mildly inconvenienced. Many in town were less lucky. We cannot recommend Sofia's apartment enough and are very grateful to Sofia and The Elements staff who made us feel so welcomed.

The place was beautiful inside and out. Very clean and had everything you need in the kitchen to prepare meals. Water is provided by the front desk for $3 (5 gallon jug) so you don’t have to worry about making a trip and carrying a case back. This was the first trip to Mexico with my children and I felt 100% safe walking around with them. Lots of restaurant options within walking distance and 5th Avenue shopping is only 2 blocks away. The 7/11 is across the street from the condo as well as the police department. I will always come back to this spot from now on! Loved every second of it!

2BR Condo in Playa del Carmen

Elizabeth

Excellent, 7 years ago

Beautiful Apartamento we go out enchados of the place!! EXCELLENT

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