25 Guests 1

9BR Villa in Playa del Carmen

by Daniel And Kimberly

Playa del Carmen, Mexico

9

Beds

6

Baths

16

Guests

Guest reviews

4.8

· 62 reviews

4.8

Cleanliness

4.7

Accuracy

4.9

Communication

4.9

Location

5.0

Check-in

4.7

Value

What guests are saying

3

Angela

2 months ago

We stayed in all 3 apartments in the block. Judy helped us with parking for a third car locally. Lots of additional services offered and trips. The apartments were clean and spacious. We had a few issues and these were sorted straight away. The pool is shared with next doors block and was smaller than we expected but ok. The size meant the outside area was limited if lots of people are using it but this wasn't a huge issue. The air-conditioning works but is not great and noisy. The location is fantastic for the beach, nightlife, shops restaurants and cozumel ferry

Host replied

5

Gilberto

2 months ago

Excellent service, perfect location and amenities were as expected. House and pool were clean. It was a great experience staying there and we were even allowed to leave our luggage before the check in, which was greatly appreciated.

Host replied

3

Briana

5 months ago

This place was not the worst but it was not the best. There were a lot of things that we felt should have been addressed prior to our arrival . The pool was dirty, the bathrooms were dirty, one of the bedroom sheets had a hole in it, several of the screens on varies floor had holes/tears in them, one of the room's AC units was not working, the light in one of the bathrooms needed to be changed, and none of the 3 safes in the primary bedrooms worked. Additionally we felt like the property needed to be invested into more. The living/dining room furniture is very worn (one couch was actually ripped) and the TVs (which are the only TVs in the property) are very small for them to be in the family areas. Then there's the rooftop. SO much protentional. Lots of space with 3 lounge chairs and a built in seating area and table. However there's no source of shade at all so it's utterly uncomfortable during the day in the sun. All in all the stay wasn't horrible but could have been better.

Host replied

5

Stephen

8 months ago

Daniel and Kimberly were wonderful hosts, and went out of their way to make sure our experience was a good one. They even connected us with on-call staff who did some pre-shopping for our kitchen, which was wonderfully helpful.

Host replied

5

Dmitry

8 months ago

Great place to stay close to the main strip and beach!

5

Kiera

8 months ago

Our stay at the Castillos I was great. Kimberly and Daniel were very responsive, informative and communicative. They provided ample information about the stay including recommendations of places to go and great contacts to use for our excursions, transportation and services. Everyone they recommended was great and prices were reasonable. Regarding the Airbnb itself, the location was perfect. Walking distance to 5th Ave and the beach made it extremely convenient. We felt safe in a gated area with security at the entrance. The Airbnb is more like 3 small apartments rather than one large house however, it worked out well for our large family of 17 people. If you are booking for a large party you should consider that there are A LOT of stairs. We placed our elderly family members on the first floor. We also had to share the pool and outside lounge area with the Castillos II next door but luckily, no one stayed there most of our week long trip so that wasn’t much of an issue. Great stay!

Host replied

5

Roberto

9 months ago

We really enjoyed the location and they were always attentive. Thanks again

Host replied

5

Aaron

10 months ago

Loved staying here with our two families. Plenty of room for everyone, the pool is nice and deep, and everything is nearby. The host recommended a private chef and our meals became the highlight of the trip!

Host replied

5

Fredric

10 months ago

Perfect layout in perfect location. With perfect hosts. Will stay there again for certain.

4

Mimi

10 months ago

Great setup for 3 families. Each family had their own floor. Well located.

Host replied

Location

Location shown is approximate (within 1km radius)

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