Casa los Charcos

M

Michelle

4 weeks ago

Our group had a great stay at Casa Los Charcos, conveniently close to the beach where there are some cool water sports/activities and also not too far from the center! Teresa was amazing and we had the best breakfasts thanks to her (best guac ever!).

Great stay, beautiful house and wonderful host.

We have stayed here numerous times over the years, and we love the house, the pool, peaceful location, and especially Teresa, Bruno, and the rest of the staff. Always create great memories here.

We had an absolutely wonderful stay at Casa Los Charcos. The villa is beautifully decorated, incredibly comfortable, and perfectly located just two blocks from a stunning beach. The kitchen was a true chef’s delight — fully equipped and a joy to cook in. Bruno was amazing, always available and responding within minutes whenever we had a question. The house staff — Teresa, Samantha, and Jesus — were warm, attentive, and truly made our stay special. All in all, it was a perfect three weeks in a perfect villa. We can’t wait to come back!

We had a wonderful stay at Casa los Charcos — it truly exceeded our expectations. The property is stunning, comfortable, and perfect for a group stay. What really made the experience exceptional was the service. Bruno, the house manager, was incredibly helpful and prompt anytime we needed assistance. A couple of things came up during our stay, and he handled everything quickly and professionally, which gave us such peace of mind. The house staff was absolutely lovely — so sweet, attentive, and welcoming. They prepared amazing meals for our group, and every dish was delicious. The combination of Casa los Charcos, outstanding service, and thoughtful hospitality made this an unforgettable stay. We would absolutely return and highly recommend this property.

Beautiful house and magnificent service from Bruno, as the manager, and Teresa, as the cook.

We had an absolutely wonderful stay! From the moment we arrived, everything was spotless, beautifully maintained, and exactly as described—if not better. The home was comfortable, stylish, and had all the little touches that made it feel welcoming. The location was perfect, close to everything we needed, yet peaceful and quiet for a good night’s rest. Our host was exceptional—friendly, responsive, and genuinely cared about making our stay memorable. Communication was seamless, and any questions we had were answered quickly. We truly appreciated the attention to detail and the thoughtful extras provided. We left feeling relaxed, refreshed, and already looking forward to coming back. Highly recommend this place to anyone looking for a perfect getaway!

The house was a great spot—clean, comfortable, and exactly as pictured. The local manager was incredibly helpful and responsive, assisting us quickly with groceries, taxis, and anything else we needed during our stay. Made everything smooth and easy.

I can't say enough good things about our entire stay and experience at Casa los Charcos. George was very responsive to all of our questions before and after booking. Super nice guy. Our house manager Bruno was also very attentive to any questions and needs we had. Anything we requested for the house was delivered the very next morning. Teresa and her daily housekeeping and grounds staff were amazing. We woke up to breakfast every morning. We would venture out after breakfast and always came back to an immaculate house and lunch waiting for us. The house is located in Playacar Phase 1. Loved this community so much that I can't wait to go back again. I honestly want to live in it permanently. Very quiet and peaceful, safe, beautiful beaches that were never crowded. Everyone we encountered was over the top friendly too. My wife and I absolutely fell in love with this community and the whole Playa del Carmen area. Having access to the provided bicycles was a nice touch. We will be back!

The home is beautiful and well-maintained. We were worried when arriving since a hurricane (level 1) had just passed through but when we arrived we were thankful to see George and his staff had cleaned up the landscaping and pool to make it feel as if nothing had happened. The home is huge with huge rooms and private bathrooms for each one. We loved the space. We did have an A/C outage in one of the rooms overnight, but George and his staff got right on it that morning and fixed it. The kids had fun in the pool. We enjoyed being just a block away from the beach. Located next to some 5-star hotels helps keep the beach clean. We truly enjoyed our stay.