Studio in Cobano

The arrival went well in the first place. The loft looked like the pictures, but it wasn't cleaned properly. The fridge was not cleaned and there were hairs and crumbs on the ground. Also, not everything was well closed. In the bathroom, there is a whole piece open and above the door it is also not closed properly. It doesn't have any windows, but it's mentioned in the reviews before, so we already knew that. This aside, after we put our stuff inside we only saw that there were flying ants coming out of the ceiling. They flew on the bed, on our stuff, and in the kitchen. We also saw that this could not be resolved with a spray because there are holes on the ceiling. In addition, they can also get through it above the door and from the bathroom. We needed a place to sleep anyway, so we asked the host if we might be able to get our money back. She understood us and indicated that we could come pick up the money the next day. The next morning she asked very neatly if we wanted to cancel the Airbnb so she could give us money. After a few hours, she was completely turned over, and all of a sudden she said she couldn't give back the money. Then we did let Airbnb know, and Airbnb reached out to her and then declined to refund the full amount. First, we had to book a very expensive hotel because it was so last minute and everything was full. If she hadn't said we'd get our money back, we wouldn't even have. Secondly, she makes a clear appointment with us and in the end she simply doesn't comply with her appointment, which we really don't like. We are really super dissatisfied with the way she handled this and we also feel really badly.